ITunes stops working when watching videos
I use Windows Vista (32 bit). I use iTunes regularly, and have been for years. All of the sudden last week, when I would try to play a TV episode, it would stop working. I tried redownloading iTunes. It works until I turn my computer off and turn it back on. Anytime I turn my computer back on, I have to reinstall iTunes. Sometimes I uninstall everything myself and reinstall it using the web. Sometimes I just reinstall it and it gives me the option of "fixing" it. Either way, once I've turned my computer off once, it will stop working and I'll have to do it again. I've tried uninstalling Quicktime, like everyone suggests, but my computer won't let me delete the necessary files. I spend a lot of money with iTunes, and enjoy the shows I watch weekly, but this is just frustrating. If I can't fix it, I don't know what I'm going to do!
What error message are you getting when you try to uninstall QuickTime, Megan? (Precise text, please.)
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NeilHi, Neil.
Thank you for visiting Apple Support Communities.
Here is an article that you may find helpful when experiencing this issue.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
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Let's try the following user tip with that one:
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Hey Baitmaster61!
Here is an article that will help you troubleshoot this issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
If you are still experiencing issues with reaching the iTunes Store, you may also need to reference this article:
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http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
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Hi tokley13,
To troubleshoot this issue where iTunes is quitting unexpectedly, please follow the steps in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Thanks for using the Apple Support Communities!
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The XXX is different number for each of the 8 and includes: 488, 480,476, 472, 468, 464, 460, and 452.
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So I tried to restart and start Bonjour and that didn't help. I have rebooted and that didn't help either. -
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Morning Bandg72,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
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Why does itunes stop working when I try to watch videos
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Try the following user tip:
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It sounds like iTunes quits unexpectedly everytime you try to open it so you can no longer use it. I recommend the troubleshooting steps in the following article to help you troubleshoot the issue here, named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
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Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
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Hello QR-3,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario -
ITunes Stops Working When Syncing iPad3
I have iTunes 10.7.0.21, my iPhone 4S syncs perfectly, however when I try to sync my iPad3, iTunes stops working, here's the problem report log, help please!
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.7.0.21
Application Timestamp: 504d85d9
Fault Module Name: StackHash_cb9e
Fault Module Version: 6.0.6002.18541
Fault Module Timestamp: 4ec3e3d5
Exception Code: c0000374
Exception Offset: 000b06b7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: cb9e
Additional Information 2: b0e52da0b0493b49d940696ab55ed8af
Additional Information 3: fb61
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I gave up and went to the Apple Store to visit with a Genius. Took my PC and everything with me. It was not from lack of trying, she did all the same stuff I did and checked everything over. Could not fix it. She said it appeared everything on my PC was set corrrectly and the problem was probably with itunes. Said she always waits a little while when updates come out to make sure there are not bugs before putting them on her stuff. Lesson learned.
I hope with Steve Jobs gone, this is not the future of Apple
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