Jabber - 9.2.2

Hi - We have CUPS 9.1.1 and integrated through CUCM 9.1.2 and associated the user for IM and Presence.
We have below issue.
1. Users are able to login in Jabber, However they are not able to contol Phones.
    Associated the Phone in End user and assigned IM and Presence and asscociated the user in Line of Phone.
     Tried Creating CFS and associated the Digest User and Primary Phone and Owner User ID and assciated the same Line of Physical Phone and associated the End user in Line config of CFS - Still No go.
Associated the Phone in ctigw
Whenever the user Login they couldn't find the Phone ICON in Jabber client
Checked the same in CUPS, where I can see use is associated with Device.
2. User are not able search Contacts, when they search conact which is assigned for IM and Presence not able to find the same.
SIVANESAN R

Please try doing the following:
Navigate to Applications>>Legacy Clients>>CCMCIP profile on CUPS and verify if the users in context are subscribed to the profile.
If this helps, please rate.
Kind Regards,
Tuums

Similar Messages

Jabber Options - Phone Accounts - Voicemail -- "Spinning Wheel"

Been trying to resolve a nagging issue.   We currently have CUCM 8.6.2-20000-2, CUPS 8.6.4-10000-28 and just put up Unity Conn 9.1. Jabber Win clients are 9.2(1).   Several people have not been able to integrate voicemail into the Jabber client.
We are totally MS AD integrated.   In CUPS, I had Applications -> Cisco Jabber -> Settiings Credentials Used For Voicemail service set to CUPS so the user would not need to supply credentials. To help me debug, I went and changed this setting to "Not Set" so that the Phone Accounts option appears in Jabber 4 Win client.
So far all the people who do not work access the Phone Accounts setting in the Jabber client see the "Spinning Wheel".   They can't see the fields to enter their AD creds and the voicemail server.   Reinstall of the client does not seem to help. There seemed to be a bug that described this but I think it was fixed in 9.1(2). You can't display the Bug description because it contains proprietary info.
I have attached a screen shot of my Jabber Client Phone Account -- when I enter the credentials, I log in fine.
Anyone seen this or know how to fix?
TIA --- Perry

Well, I had TAC look at this issue. Short story is that it was an issue with one of the *many* local cache files which hid the real source of the problem. I actually had the Mailstore misconfgured in CUPS. I used the Exchange server's CAS IP instead of Unity Connection.   We created new Mailstore definition that used the Unity Conn IP's, created a new Voicemail Profile and associated the user to that profile.   She worked....
I deleted my all my Jabber for Windows local cache files and I then received the "spining wheel" issue. I moved my ID to the new Voicemail Profile with correct Mailstore and I could connect fine.   TAC spent an hour pouring through files on my PC and could not find the reason why my ID was working.   TAC indicates that in 9.x, a lot of this configuration moves to CUCM and hopefully cuts down on these issues! PRT files from the Jabber client really did not assist them in locating the problem.
Hope this helps....

Setting up Chat Room with Jabber

I am trying to create a chat room for multiple users all using a Jabber (gmail) account within ichat. Is there a special naming protocol to creating a chat room or do you need to create an address somewhere before joining this chat room?
I have no problem doing it with my .me account but for work everyone is on gmail so we ideally be able to use the Jabber accounts for group chats.
I did mange to "create" one called [email protected] (our domain) but when I tried to join I get the grey spinning wheel and don't get any further.
Clearly I'm missing something so any help would be appreciated!
Thanks,
Sarah

Hi,
GoogleTalk is supposed to allow group chats.
These tend to be called "Conferences" on most Jabber servers.
Most Jabber servers have a section of additional itme your can "register" for and Login to.
However to do this takes a third party app like Psi.
This can then do "Service Discovery" on the server in question and show what features you can sign up for.
These can include "Transports" that allow you to add Buddies from different services and Conference calls.
Having said that if you do Service Discovery on GoogleTalk you find nothing
Many apps also presume the server name is the last part of your user ID and for Google with it's @gmail.com and @googlemail.com this does not work properly in some of these apps.
This page has Instructions for how to set up a Transport to MSN using Psi and you can see the Service Discovery panel.
Essentially a room has to be given a Name and this is coupled with the Jabber server name it is on so that it looks something like this:-
[email protected]
The room "ralph" is on the conference server at the jabber.org.uk server.
Substituting [email protected] does not seem to work as a room name.
It may pay to start from a Web Browser login and see if a room name becomes apparent that way.
Edit
The last two "links" I have tried to remove the Links but they keep get added back
9:53 PM Friday; April 26, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously
Message was edited by: Ralph Johns (UK)
Message was edited by: Ralph Johns (UK)
Message was edited by: Ralph Johns (UK)

Intergrating Unity Voice-mail with Jabber

We are currently looking at using Jabber and have installed Jabber V 9.2.4
We are running Unity voicemail 7.1.3.
I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.
I have gone through checks and the following IS set up:
Class of Service in Unity is set to allow users to access VM using IMAP
Unity Voicemail Server is set up
Mailstore is set up
Voicemail Profile is set up
CCMCIP Profile is set up
CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".
We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.
Any pearls of wisdom?
Ta
Sue

Below you will find the answer to this question:
Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00
Remember:Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Please remember to rate helpful responses.
Miguel Aikens

Softphone feature for Cisco Jabber Client

Hello everyone,
I have a CUCM cluster v.8.6.2 and a CUPS v.8.6.4. I've installed my full CUWL licenses as well as my CUP Licenses AND the Jabber for Everyone COP file. I've managed to install Jabber on Mac and on Windows and have all the features such as Chat, Desktop phone integration and Visual Voicemail with Cisco Unity Connection working as well. The only feature I'm having a huge hassle getting to work is the Softphone feature. I've tried adding a CUPC device with the user (btw everything is integrated and uses LDAP for authentication) as the digest account for it as well as the Owner ID. I've tried adding a CSF device as well (I remember reading it somewhere) but the Jabber client never discovers a Softphone device and all of the options on the client are grayed out for me to put in the device settings. I thought I saw it once looking for a device name CSFACILLI (ACILLI being my username) in the System Diagnostics for the Jabber for Mac client but now it just shows:
   Soft Phone Server
Server Address:           cucm02.mycompany.net
Server Port:                     2748
Server Protocol:           --
Device:                               --
Line ID:                               --
Status:                               Disconnected
Any help or thoughts on this would be greatly appreciated! Thanks!
Tony

Aaron,
Here's the bit I found interesting from the reporting function:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- begin:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- begin: , strDeviceName.c_str()=CSFacill, bHttp=FALSE
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- begin: , remotefile=CTLFile.tlv, host=cucm02.mycompany.net, bIsAsyMode=TRUE, port=69
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Select error
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Can't get packet, retrycount=3
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] -   CTFTPClient::ContinueGet -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - CTFTPClient::ReceiveData -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CPhone::setPhoneMode -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb030b000] - CTFTPClient::ReceiveData -- begin: , nCookie=5, bIsAsyMode=TRUE
It looks like it's trying to get CTLFile.tlv from my TFTP servers (which are my subscribers). I went under TFTP File Management under OS Administration on the Subscribers and no such file exists. Is this something I have to download from Cisco? It does look like it's trying for the correct device, just can't get the Configuration File it needs... Your thoughts?
Thanks,
Tony

Remote deployment switches for Jabber 9.2.2

Are there any installation switches for remote install via the MSI/DMG?
I will be pushing this backage via Dell KACE K1000 appliance and would like to configure default options for the users during the install/upgrade such as Disabling (or 'unchecked' following initial sign-on) the Docked Window, configuring Phone Accounts, WebEx Meeting and application Integration settings.

application integrations setting mostly get pushed out through the profiles on CUPS that get pushed out as soon as the user logs in.
I can't help you out with all the switches you asked for but, you can starting using:
msiexec.exe /i "\\lsrftufs1\ict\Networks\Voice\Jabber\Jabber 9.2.2\CiscoJabberSetup.msi" TYPE=CUP DOMAIN=somedomain.com.au LANGUAGE=1033
This will at least use auto discovery of the presence server if you use an SRV record _cup._login.somedomain.com.au
so at least your useers wont have to type in a presence server name or IP.
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Customerise Jabber installer with phone account populated

Hi,
I got a question in customerising the installer.
Is there a way we can populating phone account credentials (File > Options > Phone Accounts) using the same as the login ones? We are using one set credentials for CUP and CUCM.
Regards,
Leon

Hi Leon,
You can do the following in the jabber-config file.
<?xml version="1.0" encoding="utf-8"?>
presence
See the docs here:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_0_1/b_jabber_win_icg_chapter_0100.html
Thanks,
- Colin

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
So now I am running into what I believe to be the same issue with Jabber, when on premise the calls to voice mail work just fine, but when remote they fail. I can directly call the voicemail pilot without error, but if calling a phone the call gets fast busy at the point we are forwarded to voicemail. Even though all my regions are set to talk to all other regions on G.711 and the voicemail SIP trunk is set to G.711, I believe with the new features in CUCM9 that a lower speed codec has been negotiated since the we are going over the VPN, or Jabber has done this as it knows it's over VPN (not sure). WIth CIPC I could go into the settings and turn off the Optimize for Bandwidth check box and the call would negotiate G.711. With Jabber I can't find anything that would tell my Jabber client to stay on G.711 and I can only imagine this is a codec missmatch as the following are true.
1. CIPC and Jabber share the same line
2. VPN established and CIPC optimised for low bandwidth un-checked
3. Over the same VPN the CIPC phone can leave a voicemail
4. Over the same VPN the Jabber client gets fast busy once forwarded to voicemail
5. Voicemail environment is Exchange-UM over SIP trunk
6. SIP trunk is assigned a Device Pool, that is assigned to a region that all other regions communicate G.711 to
7. On CIPC if optimised for low bandwidth is checked I get the exact same issue as I get with the Jabber client (fast busy when forwarded to voicemail)
Would anyone know what I can do in CUCM 9 to fix this issue, as said no issue when all devices are on premise. Wondering if there is a service parameter or a way to change the codec selection so the Jabber client attempts to always negotiate G.711. The correct answer would be to get some PVDM DSP resources and kick up a transcoder in my resource group, and that may be what I talk them into doing if I have no other options.

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Jabber/WebEx Connect SSO Questions

I've got a few questions around exactly what needs to be done to get SAML working for our Connect accounts to successfully authenticate from Jabber for Windows, Mac, iPhone, and Android.
We have both a Meeting Center and Connect account under WebEx using Loose Coupled Integration. Just this past week I enabled SAML for our Meeting Center accounts which went off without a hitch with the exception of Meeting Center integration with Jabber, which is now broken with a message about SSO enabled Meeting Sites not being supported (I think this would maybe be fixed if we had Tight Coupled Integration with our two account?).
Anyway, my questions are...
For Windows, I understand all clients will need to be reinstalled with the MSI argument for the SSO_ORG_DOMAIN switch I've read about, is that correct? Are there any other switches needed for the reinstall?
How will this work with the Mac and mobile clients? There's obviously no command line options to specify for the installations here, will they just know to kick over to my IdP for authentication once they see an email address that falls under an org with SSO enabled? If so, why does the Windows client need to be completely reinstalled and not just know to find the IdP from the Cloud Connect service like Meeting Center does with the Productivity Tools?
We're just doing this for our Connect Web IM accounts, not attempting any sort of SSO with the phone accounts/UC integration yet.
Any ideas on getting the Meeting Center integration into Jabber working again?

I'd suggest posting your question over on the Jabber Pilot forum, as this forum is specific to Jabber Guest questions:
https://supportforums.cisco.com/community/4551/jabber-pilot-support
-jim

Jabber for iPhone and iPad cannot receive calls

We currently have Call Manager 9.1.1 and Presence 9.1.1.
I am starting to use the Jabber Client for iPhone and iPad, but am having trouble receiving calls dialed to a particular extension.
If I can go settings for the iPhone Jabber client as an example, I am succesffuly connected to all accounts: IM, Phone Services, Voicemail, and WebEx.
When I go to the keypad, I can succesffuly dial internal extensions and make outbound calls to any numbers and they come accross as using my extension.
When calling the extension, my desk phone rings, but not the Jabber client.
Not sure what could be causing this issue to occur for Jabber not receiving the calls.
Thanks for any suggestions.
Paul Gaydos

Should still work. But would be good to check indial into jabber with the phone unplugged, just for testing purposes.
also, you have checked the partition and configuration on the TAB device is the same as on the deskphone?
Can you attach call manager traces when making a test call and attach to the case. Let us know the extension and device names you have used in the test, and a timestamp of the test.
thanks
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Jabber for Windows- VM issue

I had configured Jabber for windows in windows 7, the problem is after logging into jabber client iam not able to get the "phone accounts" under options.
Iam able to call , and recieve calls but no voice mail. In the Jabber cleint diagnostic it shows username and password is wrong for voice mail.
If i have 'phone acounts' option in jabber client i could set username and password for voice mail. Iam able to telnet the unity server.
Any clue?
We have IM&Presence 9.0, CUCM 9.0
Jabber - 9.2
Tnx
Bobby

HI,
As Aron states - you can configure your client to use same login and password ID as other UC services. This will then mask the fields you see in your jabber client. This is great when you don't want your users to have to populate the fields. The less they have to do the better.
Check your Unity Connection system - is it AXL ot AD or neither ?
If you can, your better to use only one username / password across your UC environment. For now just check your setting for the VM service is not set .

Jabber Client softphone is "No Connected"

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
I do not have the "Phone Accounts" under options. I even uploaded jabber-config.xml file to tftp server and still no phone accounts tab. I can ping the cti hostname & ip from the pc i am working.
SOS
TIA
Jeya

Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too. I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
</Options>
<Phone>
   <TftpServer1>hq-cucm-pub.abc.inc</TftpServer1>
   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
</Phone>
<Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
</Policies>
<Presence>
   <PresenceServerAddress>hq-cups.abc.inc</PresenceServerAddress>
</Presence>
<Directory>
   <ConnectionType>1</ConnectionType>
   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
   <BDIServerPort1>389</BDIServerPort1>
   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
</Directory>
</config>
Thks!
Jeya

Jabber 9.1 Registration To CUCM 8.6.2

Good evening,
I have a problem I am hoping someone can answer for me. I have a CUCM/ Unity Connection/ CUP platform which are all 8.6x
I have configured all the components and I am currently trying to get Jabber to work, I have 1 user who has 2 clients he wants to use. One client is is home Mac and the other his work Windows based laptop.
Jabber 8.6.4 on the Mac works 100% the client can call, access voicemail and use IM with no issues. The same user when he tries to login with his Windows based client gets IM and authenticates to Unity Connection OK but the client does not register with CUCM and therefore he cannot dial out and so all telephony functionality is unavailable. The options in the windows client only show Phone accounts for the voicemail server which all look OK.
It looks to me that the windows client is not getting the correct paramters from the jabber-xml file (infact I cant find one in the tftp server which is CUCM) or maybe I need to have 2 softphones detailed in CUCM, i.e one for each client (MAC & PC). I have all the CCMCIP and trunking etc working fine, along with the relevant AXL, LDAP and CTI users set up ok.
Anyone have an idea of where I may be going wrong ?
Thanks
S

Hi Jonathan
I have tried your suggestion but while the symptoms are slightly different I am still not able to get the Windows client to register with CUCM.
If I disable the softphone on the mac client then exit Jabber on the mac, then I open the Windows client initially the results are exactly the same. However if I then sign out of the windows client and back in I get the option on the bottom right of the client to choose the softphone source (i.e computer or deskphone) but then no matter which one I choose the client sits at the setting phone prompt and still does not register.
I guess one option for me may be to run a WIndows client on the home Mac using VMware fusion and use the same client, hopefully then the graceful softphone registration may work between devices running the same client?
Many thanks for your reply, very much appreciated.
Best
Steve

Jabber 9.2.6 - No Phone Tab

When clicking on the message icon in jabber we get an error message stating the user is not signed in, to resolve goto the phone accounts tab under the options window, we have no such tab showing, anyone help?

Neither CUCM nor CUC are SSO-integrated with Active Directory in the current shipping versions to say nothing of Jabber itself. All LDAP Auth in the server does is relay the user-provided credentials to the LDAP server for a go/no-go decision. The user/client is still responsible for providing them to whatever Cisco server it's trying to authenticate to. The XML Jaime mentions above instructs Jabber to copy/paste the credentials you entered when logging into Jabber itself into the PhoneService (i.e. CCMCIP) and Voicemail (a separate element).
Please remember to rate helpful responses and identify helpful or correct answers.

Jabber Windows - no phone control with LDAP Custom filter

I am unable to control the desktop phone from the Jabber 9.1 Windows client when the CallManager LDAP Directory uses a Custom Filter.
Has anyone else experienced this?
If I set the LDAP Custom Filter to <none> and save, then Desktop Phone control works great.
If I set it to use my custom filter, then trying to enable Desktop control just gives me the spinning circle, then times out to the Red X symbol.
I do not need to resync the LDAP Directory to get the error, just enable/disable the custom filter and save.
In both cases calling from the Computer works great.
This is an On-Prem deployment with full MS-AD LDAP integration.
Versions are:
Jabber - 9.1.0 build 12296
CUPC - 8.6.4.11900-1
CUCM - 8.6.2.22900-9
I upgraded to CUCM 8.6.2 SU2 last night hoping that would fix the problem, but no luck.
The LDAP filter is one I have used in numerous other clusters with no CTI issues.
It allows me to sync to the root directory, but only import active user accounts with an entry in the ipPhone AD attribute:
(&((objectclass=user)(ipPhone=*))(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))
Thanks, Randy

Hi Randy,
Have you specified this base filter in jabber-config.xml file? As per Admin Guide:
"In some cases, base filters do not return query results if you specify a closing bracket in your Cisco Jabber for Windows configuration file. For example, this issue might occur if you specify the following base filter: (&(memberOf=CN=UCFilterGroup,OU=DN))
To resolve this issue, remove the closing bracket; for example, (&(memberOf=CN=UCFilterGroup,OU=DN)"
Thanks,
Maqsood

Jabber and Voicemail Access

Hello,
I've configured CUCM and IM&P v9.1 and jabber client 9.2(1), the chat and the calls work fine but when I try to log in Phone Accounts -> Voicemail I get an error about the credentials, I have all integrated with Active Directory and the user and password that I'm using for voicemail is the same that I use to log in the jabber client wich worked fine.
Here I attached the error screen.
What do you think can be causing this??
Thanks in advance.

Hi every body,
I have some problems but not with all the users, is only working with 3 users and the rest of them don't work, I attached the errors that I get when I try to log in Telephony Accounts in the Jabber, I used the Jabber of one User, and from here I introduce my credentials (user and password) and I can get the voice mails (only from de 3 users that is woriking fine), but when I introduce the credentials of the other user I get the error and Can't get the voicemails.
The 127.23.0.7 is the IP address of the Cisco Unity Connection.
Please Help Me I'm stuck with this!

Jabber - 9.2.2

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