Jabber 9 UCM 6 and phone control..

Hello, I'm setting up Presence and Jabber for a client with UCM 6.1. Everthing seems to be working fine except the ability to control desktop phones from Jabber. Although all the settings appear to be ok whenever a user tries to change from softphone to hardphone in Jabber it fails. I have a TAC case open and we are at the..let's pull the same logs again stage..which means they are stumped usually. So my question is..Has anyone out there ever got this to work with CallManager 6? I am begining to suspect that this feature just doesn't work with this version of CallManager. Any help would be much appreciated.
Thanks!
Justin

Supported Servers for On-Premises Deployments
Cisco Unified Communications Manager versions 7.1.4 to 9.0
Note
Cisco Jabber for Windows supports Cisco Unified Communications Manager 7.1.3 if you install the following COP file to enable CSF devices: ciscocm.installcsfdevicetype.cop.sgn.Download ciscocm.installcsfdevicetype.cop.sgn from the Cisco Jabber for Windows administration package on Cisco.com.
HTH
java
if this helps, please rate
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Jabber clients and phone control

Hello All
This may be a stupid question but I was speaking with a Cisco pre-sales engineer about a POC.
Basically the client wants to try out unified comms with jabber. The currently have a cucm cluster and are going to connect
to a new POC cluster consisting of cucm 9.0 and presence.
They will be call forwarding all on their current devices to the device on the new poc.
The bit that has confused me is that when I asked the engineer if they will have new devices on the POC cluster he said
"no" they will register the current devices to the new cluster.
How will this work as you can't have the same device registered to two seperate clusters?
Will the original cluster just have a DN of the users original number that is CFA to the new cluster?
Proper confused ???
Thanks

As I suggested yesterday, you would be better served by integrating the IM&P cluster to the existing CUCM cluster. Each IM&P product is intended to service only a single CUCM cluster and it actually joins the Informix database replication mesh of CUCM. If you're deadset on a separate CUCM cluster you really want to move the entire phone/DN over. You can use route patterns with an Inter-Cluster Trunk on the existing CUCM trunk to forward calls over to the new cluster.
If you don't do this you are going to run into a bunch of snags, all of which are untested/charted territory:
For deskphone control you would have to set the CTI Gateway to be the existing CUCM cluster since that's the CTI Manager service that would be capable of controlling the user's DN and device.
The CSF device would also need to be on the existing CUCM cluster which means the TFTP setting in IM&P needto be pointed at the existing cluster. This in turn means that your jabber-config.xml file will need to be loaded to the existing cluster.
If you want the "on the phone" status to work you need a SIP PUBLISH trunk from CUCM to the IM&P server. Here again this would need to be from the old cluster. This gets even more iffy since the System Troubleshooter does a bunch of AXL-based tests, including on that SIP PUBLISH trunk. It won't be able to test since the feed will be coming from a different cluster. I'm skeptical if this would even work but if you have any chance at it happening the usernames in the two CUCM clusters would have to match.
Please remember to rate helpful responses and identify helpful or correct answers.

Jabber Windows - no phone control with LDAP Custom filter

I am unable to control the desktop phone from the Jabber 9.1 Windows client when the CallManager LDAP Directory uses a Custom Filter.
Has anyone else experienced this?
If I set the LDAP Custom Filter to <none> and save, then Desktop Phone control works great.
If I set it to use my custom filter, then trying to enable Desktop control just gives me the spinning circle, then times out to the Red X symbol.
I do not need to resync the LDAP Directory to get the error, just enable/disable the custom filter and save.
In both cases calling from the Computer works great.
This is an On-Prem deployment with full MS-AD LDAP integration.
Versions are:
Jabber - 9.1.0 build 12296
CUPC - 8.6.4.11900-1
CUCM - 8.6.2.22900-9
I upgraded to CUCM 8.6.2 SU2 last night hoping that would fix the problem, but no luck.
The LDAP filter is one I have used in numerous other clusters with no CTI issues.
It allows me to sync to the root directory, but only import active user accounts with an entry in the ipPhone AD attribute:
(&((objectclass=user)(ipPhone=*))(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))
Thanks, Randy

Hi Randy,
Have you specified this base filter in jabber-config.xml file? As per Admin Guide:
"In some cases, base filters do not return query results if you specify a closing bracket in your Cisco Jabber for Windows configuration file. For example, this issue might occur if you specify the following base filter: (&(memberOf=CN=UCFilterGroup,OU=DN))
To resolve this issue, remove the closing bracket; for example, (&(memberOf=CN=UCFilterGroup,OU=DN)"
Thanks,
Maqsood

Jabber for Window, phone mode, how to disable "use my computer for calls"

We have a Citrix environment and only want to control the Cisco deskphone with Jabber for Windows in the phone mode.
We use CUCM 8.6.2 and I have installed Jabber for Windows 9.7.0 and all works fine, I can control my deskphone, make and receive calls, phonebook and Outlook integration works fine.
Is it possible to disable "use my computer for calls" as we do not want users to make calls via Citrix, but only use the deskphone for this.
Thanks, Perry

Hi Matthias,
Soft-phone mode cannot be disabled. Supported Features on Virtual Environment are the following.
Supported Features
    Instant messaging and presence with other Cisco Jabber clients
    Desk phone control
    Voicemail
    Presence integration with Microsoft Outlook 2007, 2010 and 2013
We have an existing defect which is in Terminated state because feature is not supported hence cannot be fixed.
CSCub40605 - J4W - Ability to disable softphone mode in Citrix environment.
HTH,
Please rate if you find this post helpful.
Regards,
Mohammed Noor

Jabber for Windows cannot control 8841 desk phone

Hello Team,
We have a problem with desktop phone control in case of 8841 phone.
When the user try to switch to the 8841 phone in Jabber then we got the following error message in the log:
2014-11-07 09:39:53,855 ERROR [0x00000298] [ice\TelephonyAdapterPhoneDevice.cpp(178)] [TelephonyAdapter] [TelephonyAdapter::selectDeviceImpl] - switchMode to device [SEP84802D7698D6] failed with error [eDeviceRegCouldNotOpenDevice]
We get the red X on the phone icon, and the desktop phone control is not working.
If the same user try to control 7940 phone, then it's working fine.
The environment: UCM 9.1.2.12901-3, CUPS 9.1.1.51900-5, Jabber for Windows 10-5.2
Edited:
Same issue with UCM 10.5.1, CUPS 10.5.1, and Jabber for Windows 10.5.2.
Regards,
Zsolt

Hi Zolt,
The RT phones need below end user permissions also in order to control deakphones:
Standard CTI Allow Control of Phones supporting Connected Xfer and conf
Standard CTI Allow Control of Phones supporting Rollover Mode
If they are not added, please add these permission.
Regards

Jabber 10.5 for Windows + App Dial Rules + Phone Control Mode

I am using all 10.5.
I have Jabber for Windows integrated with Outlook. I have Application Dial Rules set up to handle converting numbers to what I need by stripping, adding 9s, adding 1s, etc. It all works great when I'm using Jabber as a soft phone.
My problem is that almost nobody in the company has a PC camera/mic/speakers. So all of the Jabber clients will be in phone control mode. Because the call originates from the phone and not from an application, the Application Dial Rules get bypassed. I understand why this is happening but I'm hoping there is a way around it. Is there some setting that tells CUCM to notice that there was a CTI call to the phone from an application requesting that it make the call or something like that where CUCM realizes that the request "initially" came from a Jabber client?
OR is there some way for me to put in route patterns similar to the App Dial Rules but specify that those patterns are only available when the number is sent enblock so they don't mess with regular dialing?

Why dont you apply called party transformation rules and modify the called number as per your need.

Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn't

I have a strange problem. Any Jabber for Window 9.1 works with phone control. If I download the latest Jabber for Windows 9.2.x then phone control stops working. This happens to all users and different PCs. I have checked my configuration over and over and just can't figure out what could be wrong.
Any suggestions?

Jose,
I had tried clearing out the cache and deleting the config files several times.
I set down yesterday determined to shotgun the problem. Finally, it started working when I put the CtiServer1 under the Phone element parameter in the jabber-config.xml. I thought this configuration is gotten fromt the profile in CUCM IM??? Why did I have to put it in the jabber config, I don't know, but that is what fixed it. Can someone point me to any documentation that states that you must do this if you upgrade from Jabber for Windows 9.1.x to 9.2.x?

Jabber for Windows 9.0.1 phone control of Cius?

Can the Jabber for Windows client control a Cius like it can a 79XX phone?

Jabber for Windows 9.0(1) will not be posted automatically for all customers.
An internal communication will be issued to all internal CSM's and PSM's in the next couple of days explaining the exact procedure for requesting access to the client and how to raise the ops request to make it available for the customer org in question ... so reach out to the your Partner manager to understand that procedure and to enable access for your customers.
Regards,
John

Cisco Phone Control and Presence 8.6.1.1185 with IBM Lotus Notes 8.5.2 (Integrated Sametime Client 8.0.2) - No presence status visible

Hi community,
I am trying to integrate Cisco Unified Presence 8.6.1.10000-34 with IBM Lotus Notes 8.5.2 with the integrated Sametime Client version 8.0.2 via the Cisco Plugins 8.6.1.1185.
Phone control is working fine, whereas the presence status is not shown (= no handset symbol next to the Sametime user). When I look in the preferences of the plugin, I can see that the plugin has connected successfully to the CUCM (8.6.2.20000-2),whereas the connection to the CUPS has not been established.
The user id as well as the password are all the same on all systems. Here is a description of what I have configured via the ciscocfg.exe tool:
Feature Control:
- Enable Phone Status -> checked
- Enable Dial Using Cisco IP Communicator -> unchecked (not required)
- Enable Control Desk Phone -> checked
- Default Mode -> Control Desk Phone
Control Desk Phone Settings:
- Voicemail Pilot Number -> left blank (no voicemail)
- Cisco Unified Communications Manager
     - Servers -> IP address of CUCM
     - Read Only -> unchecked
     - Use as Default CUCM -> checked
     - Synchronize Credentials -> checked
          - Use Sametime Credentials -> checked
Use Secure Connection: -> not required
LDAP Phone Attributes: -> not required
Phone Status Settings:
- Cisco Unified Presence Servers -> IP address of CUPS
- Read Only -> unchecked
- Synchronize Credentials -> checked
     - Use Sametime Credentials -> checked
- Sametime User ID Mapping
     - Use Business Card Attribute -> MailAddress
     - Remove Domain -> checked
- Display Off-Hook Status Only -> unchecked
At the moment I don't see an error in the configuration, but maybe I am wrong. Could anyone please tell me what the error could be?
Thanks a lot in advance!
Kind regards,
Igor

Hi all,
here are some additions to my above post:
Servers and clients used:
1x CUCM 8.6.2.20000-2
1x CUPS 8.6.1.10000-34
1x IBM Lotus Domino Messaging Express Server 8.5.2
1x Sametime Entry Server 8.5.2 (on top of the Domino server)
2x IBM Lotus Notes 8.5.2 with integrated Sametime 8.0.2
2x Cisco Phone Control and Presence with Lotus Sametime (PCAP) 8.6.1.1185
2x Cisco Unified Personal Communicator 8.5.5.19839
Setup:
- CUCM, CUPS and CUPC are working fine, i.e. Desk Phone control via CUPC, as well as availability and presence status are working without issues
- IBM Lotus Domino server is the LDAP Directory, the Sametime Entry Server is installed on top of the Domino server and uses the Domino Directory
- User ID and password on CUCM/CUPS match the ShortName field and password in Domino
- The PCAP plug-in has been manually deployed to both Notes clients with the following configuration:
     - Enable Phone Status -> active
     - Desk Phone Control -> active
     - no credential synchronization for CUCM and CUPS, i.e. every user must fill the user details himself
     - Sametime User ID Mapping is implemented via the LDAP Attribute uid (which is equal to the user id in CUCM)
     - LDAP configuration filled in with details of the Domino server
Phone Control is working fine, also the connection to the LDAP server (Domino) is fine. However, when I type in the credentials for the CUPS server login, I can see (in Troubleshooting pane) that the user (pparker) is connected to the CUPS server for a short period of time and then gets disconnected. After that no connection is possible to the CUPS server, i.e. status is always disconnected.
I have collected the Tomcat (EPASSoap00010.log and security00010.log) logs via RTMT and compared them to the logs from the PCAP plugin. The relevant time period is from 15:14 to 15:17. In the Tomcat logs I can see that the authentication is successful (see attached files), however in the log of PCAP plugin I can see the following messages:
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
I don't understand why the connection is rejected although the Sametime Internal ID and CUPS User ID match. Does anyone know what the issue could be?
All posts are very much appreciated!
Thanks a lot in advance!
Kind regards,
Igor

Jabber Client for Windows. Desk phone control trouble.

Good day!
I have CUCM - version 9.1.1.20000-5, JFW version 9.2.3 build 4417 and Microsoft AD server.
I have configured:
1. LDAP directory in CUCM using SSL connection
2. LDAP authentication in CUCM using SSL connection (port 636) too.
All other configurations, needed for allowing CTI control from JFW to desk phone, are made.
So, the problem is: CTI control in JFW is not available in this case. But, if I change in CUCM LDAP authentication from SSL to non-SSL - all work fine. JFW establishs CTI connection and successfully controls my desk phone, when LDAP authentication does is non-SSL.
Does anyone have any ideas why this is happening?

Hello, usually this is fixed by changing to global catalog for authentication (3269) since I would suppose that the issue you're experiencing is an LDAP timeout.
Please remember to rate helpful responses.
--Josh

Jabber Phone Control When Making Calls

All,
CUCM 9.1 with 9.1 CUPS. Jabber contacts have the full phone number which seems to be auto-populated. Where can I go to change the phone number of the contact to their extension instead of the DID?
Thanks in advance. All replies rated.

OK. I will try to be more specific. When I right-click on a contact in Jabber for Windows and go to "View Profile" I see a 10 digit phone number there. I want to change that 10 digit phone number to the user's extension instead of the full phone number.
The reason is when I right-click a contact and click "Call" Jabber makes the phone dial that ful phone number instead of the user's extension. The call fails if the contact is not local to the Jabber user as it does not dial the "1" for a long distance call.
Is this a CUPS setting? Is it pulling this phone number from Cmmmunications Manager or somewhere else?

How to use radioButton(s) and image controls on windows phone 8.1

how to use radioButton(s) and image controls on windows phone 8.1

Hi aspirantme,
>>how to use radioButton(s) and image controls on windows phone 8.1
Which version of your app is? Runtime or Silverlight?
For Runtime version, please see the following articles:
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https://msdn.microsoft.com/en-us/library/windows/apps/windows.ui.xaml.controls.radiobutton(v=win.10).aspx
#How to add radio buttons (XAML)
https://msdn.microsoft.com/en-us/library/windows/apps/xaml/hh868200.aspx
#Image class
https://msdn.microsoft.com/library/windows/apps/br242752.aspx
For Silverlight version, please refer to the following documents and guidelines:
#RadioButton Class
https://msdn.microsoft.com/en-us/library/windows/apps/system.windows.controls.radiobutton(v=vs.105).aspx
#RadioButton control design guidelines for Windows Phone
https://msdn.microsoft.com/en-us/library/windows/apps/hh202881(v=vs.105).aspx
#Image Class
https://msdn.microsoft.com/en-us/library/windows/apps/system.windows.controls.image(v=vs.105).aspx
#Quickstart: Images for Windows Phone
https://msdn.microsoft.com/en-us/library/windows/apps/jj206957(v=vs.105).aspx
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Icannot turn off my phone (4S) and cant control volume

I cannot turn off my phone (4S) and it will restart again by itself after i turned it off
and cant control volume the volume window won't come out whatever i do
and the volume bar in the MUSIC disappearreed also
i have tried to clean my phone, restore it, reset it
it still cannot solve ><

Troubleshooting
Restarting your device
1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears then let go.
3. Backup, reset, restore on icloud or itunes or restore as new.
4. Place the phone into recovery mode by doing this
If this fails to fix the problem make an appointment and visit and Apple store or an authorised service provider
Backup http://support.apple.com/kb/ht1766
Reset http://support.apple.com/kb/ht1430
Restore http://support.apple.com/kb/HT1414
Recover mode http://support.apple.com/kb/HT1808

Jabber For Windows deskphone control

All,
This is my last stop before getting with TAC and I just wanted to see if anyone has had and resolved this issue:
Jabber for Windows (all versions up to 9.1) Desk phone control most times takes several attempts to become active and working. If the client is shut down, the client defaults to Computer for calls and it takes several more attempts to get desk phone working again (half the time I get a red X over device option icon.
Anyone else experienced this or have a suggestion?
CUCM8.5
Presence 8.6
Gareth

Richard,
I managed to get everything working again (hopefully!).
I removed all devices from my prefile and re added them, as well as restarting the presence service and CTI service in CUCM. Seems to have done the trick for now.
Gareth

Jabber client can't control deskphone

We have CUCM 9.1.2 and Presence 9.1 and Jabber for windows 9.7
Am facing issue with Jabber client for windows can't control desk phone as well as LDAP directory search is not happening.
Configuration part everything seems to be alright and verified.
CTI controlled device is there on user and phone also user associated with device . DN associated with user. I can login to Jabber client, then directory search is not happening also cant control desktop phone.
Here i have attached the problem screenshot as well as report file, wireshark report from client PC.

Hi,
I had same issue with version 9.7 of Jabber for Windows and CUCM 9.1.2, I use EDI for integrate Presence and LDAP for Jabber for Windows and BDI for Jabber iPhone and iPad, try with this:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Presence>
<PresenceServerAddress>z.z.z.z</PresenceServerAddress>
</Presence>
<Directory>
<DirectoryServerType>EDI</DirectoryServerType>
<PrimaryServerName>x.x.x.x</PrimaryServerName>
<ServerPort1>389</ServerPort1>
<UseWindowsCredentials>0</UseWindowsCredentials>
<ConnectionUsername>[email protected]</ConnectionUsername>
<ConnectionPassword>password</ConnectionPassword>
<BusinessPhone>ipPhone</BusinessPhone>
<SearchBase1>OU=Users,DC=dominio,DC=com</SearchBase1>
<PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>
<PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>
<PhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</PhotoUriWithToken>
</Directory>
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDIPrimaryServerName>x.x.x.x</BDIPrimaryServerName>
<BDIPresenceDomain>domain.com</BDIPresenceDomain>
<BDIServerPort1>389</BDIServerPort1>
<BDIConnectionUsername>[email protected]</BDIConnectionUsername>
<BDIConnectionPassword>password</BDIConnectionPassword>
<BDIUserAccountName>sAMAccountName</BDIUserAccountName>
<BDIBusinessPhone>ipPhone</BDIBusinessPhone>
<BDISearchBase1>OU=Userss,DC=domain,DC=com</BDISearchBase1>
<BDIPhotoUriSubstitutionEnabled>true</BDIPhotoUriSubstitutionEnabled>
<BDIPhotoUriSubstitutionToken>sAMAccountName</BDIPhotoUriSubstitutionToken>
<BDIPhotoUriWithToken>http://y.y.y.y/photos/sAMAccountName.jpg</BDIPhotoUriWithToken>
</Directory>
</config>
Then erase folder CSF under C:\Users\Example_user\AppData\Roaming\Cisco\Unified Communications\Jabber
and C:\Users\Example_user\AppData\Local\Cisco\Unified Communications\Jabber
Restart machine and setup Jabber for windows again.
Regards

Jabber 9 UCM 6 and phone control..

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