Jabber and webex integration

Hello everyone,
We're trying to integrate meeting place and webex with our presence service to allow Jabber and CUP users to use all of the available features we have.
We're having some issues to get webex up and running because we're getting a "The WebEx meeting account is invalid" message everytime we try to access from jabber.
If I go to meeting center I can successfully log in using the same credentials I'm using on jabber so I don't understand why it says the account is invalid.
This issue happens for all of the users. Have anyone seen this behaviour already?
Thanks!!

We use Meeting Center rather than Meeting Place but I think the authentication is similar. The problem I had was since we use Meeting Center (cloud WebEx) and do not use SSO the accounts are different. Once the Not Set "Source for Web Conferencing" was configured, I was able to goto the client (Mac Jabber 8.6.2 in this case) and enter my credentials in Preferences -> Accounts -> Meetings

Similar Messages

Jabber and O365 integration

Hello,
Do we need any additional licenses from Cisco or Microsoft to make a full possible integration between O365 and Jabber ?
For example features like :
Single Inbox Unified Messaging with SpeechView transcriptions, Microsoft Word Click to Call, SharePoint Presence & Click to Call, Jabber video calling and desktop sharing, and WebEx on desktop and iPad,
Thank you for your help
Best Regards,
Tomasz

Tomek,
There is no direct integration between Jabber and Office 365, except for Exchange Gateway integration on IMP server side which is not supported with Office 365. All other Jabber integrations do not go to Office 365, calendar client integrations are done with Outlook, and UM integration is between Office 365 and Unity Connection, which does not affect Jabber.
HTH,
Chris (Krzysiek) :-)

Jabber and calendar integration

Hi,
I've got two types of Jabber client deployment - on prem and cloud based (this is the old webex connect, not jabber for telepresence). Both have different issues with calendar integration.
On prem Jabber:
1. Presence status is passed to Outlook
2. Calendar appointment whilst they do show up within meeting tab on Jabber client, the status of the client doesnt change to "In a Meeting" during appointments.
Off prem Jabber:
1. Presence status is NOT passed to Outlook
2. Calendar appointments works fine - ie show up in the meeting tab, and status changes correctly.
I have modified AD attribute proxyaddress for on prem clients to SIP:samaccount@cupdomain, I've assumed that for off prem clients, it would be SIP:email@domain as used by login details. I cant seem to find any documentation about calendar integration with webex connect clients.
Any ideas?
Thanks

Hi Elena,
Is it same machine where Outlook integration works with on-prem? If not, there are few things that you could check:
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.
Registry settings
Confirm the following registry settings exist and are correct:
32-bit machines
Key: HKEY_CLASSES_ROOT\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Microsoft\Office\Outlook\Call Integration\IMApplication
value (REG_SZ): IMApplication = CiscoJabber.exe
- Jabber sets this value on install, this key is created when office is installed
Key: HKCU\Software\Microsoft\IM Providers
value (REG_SZ): DefaultIMApp = Cisco Jabber
- Jabber sets this value on install
Key: HKCU\Software\IM Providers\ Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
- If jabber is running and this key is not set to 2 then there is problem, gather a prt.
64-bit machines
Key:HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\Call Integration\
value (REG_SZ): IMApplication = CiscoJabber.exe
Key: HKCU\Software\Wow6432Node\IM Providers\Cisco Jabber
value (REG_SZ): Friendly Name = Cisco Jabber
value (REG_SZ): GUID = {83CE44B6-A512-4199-9766-38357A9108E8}
value (REG_SZ): ProcessName = CiscoJabber.exe
Key: HKCU\Software\IM Providers\Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
- If jabber is running and this key is not set to 2 then there is problem, gather a prt.
If all is in order, then open a support case with Cisco TAC and provide logs as below:
Enabling Outlook logging
Setting this registry data enables logging for the presence features that integrate between Outlook and Jabber, and shows additional information in Outlook and Jabber. To set this registry key, do the following:
Click Start, and then click Run.
In the Open box, type REGEDIT, and then click OK to start Registry Editor.
Navigate to key: HKEY_CURRENT_USER\Software\IM Providers.
Create DWORD: OfficePresenceLogging with Value: 1.
If it does not exist already, manually create %userprofile%\Tracing directory, otherwise the log files will not be created.
Restart Outlook.
The log file is created in the %userprofile%\Tracing folder and the file name will be OfficePresence-#.log (where # is an integer). The last modified date will indicate which file is the latest.
Create a Jabber Problem Report (PRT)
Recreate the issue.Do this by opening the email\SharePoint page that shows the problem, select an example user, show their contact card.
Take screenshots of the issue and record time stamps.
Take note of the User names and email address\IM address of the problem users.
Go to your Jabber client and select Help > Report a problem, and then follow the steps to produce the problem report.
Thanks,
Maqsood
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.

Jabber for Windows 9.1 and WebEx Voicemail Tab

Guys
we are using both Jabber for Windows (9.1) and WebEx connect clients. both connect to WebEx cloud services. when we use WebEx connect we have all features including voicemail but when we use Jabber for Windows there isnt any voicemail option at all present.
both are doing phone integration and everything else is working fine.
Now when we do the same for our andriod tablets we have the option for voicemail.
i understand that there are several feature differences but based on the searches ive been doing, voicemail should be present and i havent actually seen anyone having this problem. Note, this is using WebEx not CUPS.
i know im probably missing something completely here.
thanks again

Do these users all have a conferencing profile assigned to them in CUCM (9.0) or CUPS (8.x)?
Regards,
Erik
Sent from Cisco Technical Support iPad App

Jabber and Desk Phone Integration

When stting up "Desk Phone Integration" on cisco Jabber on a test iPhone, Jabber loops forever when verifying account information saying just "verifying...". It never display an error message. It will eventually stop, the "Desk Phone Integration" staying "Not Configured"
CUCM version : 8.6(2)
iPhone iOS : 6.0.1
Jabber client : 9.0.2.20078
I followed the instructions in the "Administration Guide for Cisco Jabber for iPhone Release 9.0.1" to setup the call manager.
I created a dedicated SIP profile,
created the TCTTEST "Cisco Dual Mode for iPhone" phone according to the documentation
and edit my phone and user settings according to the "Enable Active Call Transfer Between Cisco Jabber and Desk Phone" section of the documentation
despite all that, it doesn't work
I tried with other accounts/mobiles and the result is the same.
Jabber does register to the CUCM and I can get my extension on the Jabber client and place/receive calls using my desk extension. But the "desk phone integration" doesn't work
What I noticed is that :
on the TCTXXXX "Cisco Dual Mode for iPhone" phone device setting page, there is no "Sign In Feature" option as described in the documentation
because we use Extension mobility the "Owner User ID" feature is disable on the desk phone device settings. I temporarily uncecked the "extension mobility" checkbox on the device, setup my ID as the "Owner User ID" and re-checked the "extension mobility" checkbox but the result is the same.
I searched the web and couldn't find anyone with similar issue...help will be appreciated

Aaron,
Thanks for you answer.
I have followed all the requirements explained in the "Administration Guide for Cisco Jabber for iPhone Release 9.0.1" including the one you mentioned :
the user is a member of 'Standard CTI Enabled'
CTI Controlled is allowed on the DN, the end user account and the desk phone
the end user is associated to both the desk phone and the TCT phone
And 'Allow End User Configuration Editing' is set to disable on the TCTxxxx device
Despite all that the "desk phone integration" doesn't work

Jabber 9.1.2 missing DLL's with Win8 64bit and WebEx Connect

I realize that Windows 8 is not yet listed as supported operating system for Cisco Jabber for Windows, but I would like to make it work anyway I am trying to use Cisco Jabber for Windows 9.1.2 on Windows 8 with WebEx Connect. I am able to log in and IM just fine, but when I attempt to launch an Instant WebEx Meeting the first time, I receive the error
"WebEx Meeting is unavailable. Unable to connect to WebEx meeting server. Please try again later."
However, for any subsequent attempt to launch an Instant WebEx Meeting, I receive three errors in this order:
1) The program can't start because atWbxUI14.DLL is missing from your computer. Try reinstalling the program to fix this problem.
2) The program can't start because ATKBCTL.DLL is missing from your computer. Try reinstalling the program to fix this problem.
3) WebEx Meeting is unavailable. Unable to connect to WebEx meeting server. Please try again later.
In both cases (fresh install and subsequent attempts) I receive an email letting me know that my meeting is in progress. So, I know that it has connected to meeting center and set up the meeting. It just can't seem to launch the WebEx interface. I have no problems launching WebEx by any other method that I have tried (e.g., Productivity Tools, from a browser, or if I uninstall Jabber and install the WebEx Connect client).
Has anyone seen this one?

I had actually tried that already, but just for kicks I did it again. Webex Connect was not installed. I uninstalled anything that had the word webex in it. I uninstalled Cisco Jabber. I went through C:\ProgramData and C:\Users\[username]\AppData\, and I deleted anything that had the words Webex or Jabber. I rebooted the computer, I installed Cisco Jabber. I rebooted the computer again before starting the application. Then I went into meetings and clicked "Instant WebEx Meeting." It gets to the point where it is installing the webex plugin. Once the WebEx plugin installion completes, I get the same error as before.
Since Windows 8 is not listed as a fully supported operating system for Cisco Jabber for Windows, I suppose this kind of thing is to be expected. I was just hoping that maybe someone had found a work around.

Meeting place 8.0 and WebEx Node Integration issue.

Hello All,
We have installed MP 8.x and Webex node on seperate servers. After this we have installed a webserver.exe and sql server on a different server and configured the GatewaySIM and sql. connectivity is fine.
1. Please let us know how to login to MP user portal. (What is the URL)
2. How to integrate Webex with MP?
3. Is there a good document to bring up the webex web interface.
Regards,
Shaijal

Take a look at http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Integrating_Cisco_Unified_MeetingPlace_with_Cisco_WebEx
That has all the information I used to eventually get the MP WebEx integration to work for us.
If you have problems you may struggle to get a good answer from Cisco on this, unfortunately there is very little knowledge of WebEx within Cisco TAC, something they badly need to address.

Jabber and deskphone control with video

Hi all,
one of our clients has IM and presence 9.1 and jabber on windows 9.1.X and is integrating with Active directory for user synchronization and authentication.
Q.
why when we use deskphone control with jaber users have an audio in hardware phones but video in Jabber clients not working ?
Note that the media service interface file is installed.
Help needed.
Thanks in advance.

you might want to have a look at this post
https://supportforums.cisco.com/thread/2160363
=============================
Please remember to rate useful posts, by clicking on the stars below.
=============================

Jabber and Voicemail Notifications

Hello guys!
Is it possible to receive voicemail notification on both jabber and desk phone at the same time? For example, if a user has a desk phone as primary extension on CUCM 8.6, the Unity use that extension for VM. But if the user has also a jabber client version 9.x for Windows and wants to receive voicemail on jabber, what is the best design option? Assign the same DN to both jabber and desk phone?
Also, I set up visual voicemail for jabber but left a voicemail in jabber and no notification appeared, where should i look into? The voicemail server and profile with users were added in CUP.
Note: The scenario is a BE6000 platform with CUCM8.6, CUCxN,8.6, CUP8.6 and CUPM8.6.
Thanks in advanced!

Why would you have different extensions on desk phone vs. jabber? Normally this is not desired for user to manage 2 different numbers.
If however that is a requirement you can always define alternate extension on Unity Connection.
For VM configuration did you configure all the service in CUPS server, i.e. mailstore?
HTH,
Chris

Oracle Portal and Discoverer Integration

Portal Version: 9.0.2.0.1
RDBMS Versjion: 9.0.1.3
OS/Vers. Where Portal is Installed:: Suse 7 SLES
Error Number(s)::
Oracle Portal and Discoverer Integration
We're trying to integrate Discoverer with Portal unsuccessfully.
We made many things in accordance with oracle's documentation until add discoverer portlets (worksheet and list of workbooks) in a test page.
In view mode, the worksheet portlet shows the error:
"The portlet has not been defined. The publisher must define the portlet by clicking on Edit Defaults for the portlet on the edit mode of this page. Please contact the publisher of this page."
We think we have to edit properties before. Is this? Anyway edit worksheet portlet crashes between step 1 and 2. The error is: "The listener returned the following Message: 500 Internal Server Error".
We have a public conection created in EM and a discoverer application which can be viewed using plus or viewer.
Furthermore, it's not possible delete the added portlets neither the page that contain it. The error at delete is:
Error: An unexpected error occurred: User-Defined Exception (WWC-44082)
(WWC-00000)
An unexpected error has occurred in portlet instances: User-Defined Exception (WWC-
44846)
An unexpected error occurred: User-Defined Exception (WWC-43000)
The following error occurred during the call to Web provider:
oracle.portal.provider.v2.PortletNotFoundException
at oracle.portal.utils.v2.ContainerException.fillInStackTrace(Unknown Source)
at java.lang.Throwable.<init>(Throwable.java:78)
at java.lang.Exception.<init>(Exception.java:29)
at oracle.portal.utils.v2.ContainerException.<init>(Unknown Source)
at oracle.portal.provider.v2.PortletException.<init>(Unknown Source)
at oracle.portal.provider.v2.PortletNotFoundException.<init>(Unknown Source)
at oracle.disco.portlet.provider.DiscoPortletPersonalizationMgr.destroy
(DiscoPortletPersonalizationMgr.java:65)
at oracle.portal.provider.v2.DefaultPortletInstance.deregister(Unknown Source)
at oracle.webdb.provider.v2.adapter.soapV1.ProviderAdapter.deregisterPortlet
(Unknown Source)
at java.lang.reflect.Method.invoke(Native Method)
at oracle.webdb.provider.v2.utils.soap.SOAPProcessor.doMethodCall(Unknown Source)
at oracle.webdb.provider.v2.utils.soap.SOAPProcessor.processInternal(Unknown Source)
at oracle.webdb.provider.v2.utils.soap.SOAPProcessor.process(Unknown Source)
at oracle.webdb.provider.v2.adapter.SOAPServlet.doSOAPCall(Unknown Source)
at oracle.webdb.provider.v2.adapter.SOAPServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
at com.evermind.server.http.ResourceFilterChain.doFilter
(ResourceFilterChain.java:59)
at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:283)
at com.evermind.server.http.ServletRequestDispatcher.invoke
(ServletRequestDispatcher.java:523)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal
(ServletRequestDispatcher.java:269)
at com.evermind.server.http.HttpRequestHandler.processRequest
(HttpRequestHandler.java:735)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:151)
at com.evermind.util.ThreadPoolThread.run(ThreadPoolThread.java:64)
(WWC-43147)
Edit properties for portlet List of Workbook works but in view mode we have the error in the portlet area:
"Failed to refresh portlet. Please verify that the information used to create the
portlet instance or customization is still valid. Otherwise, please contact your
iAS administrator. oracle.discoiv.controller.FatalControllerException:
DiscoNetworkException - Nested exception: org.omg.CORBA.OBJECT_NOT_EXIST: minor
code: 0 completed: No null"
Any ideas?
Thanks

Hi there,
Have you applied any patches to 9ias since it was first installed? We had the same problem and had to apply a couple of patches to get the portlets working.
1. Apply the 9.0.2.53.16 one-off patch for Oracle 9iAS Discoverer which takes Discoverer up to 9.0.2.53.16. This patch appears to be password protected and you need to get someone at Oracle support to give you a password.
2. Apply the Discoverer Portlet Provider: 9.0.2.53.00c patch (patch no. 2595444) which gives you a new discportal.xsl file that actually works. It's this second step that solves your problem but you need to do step 1 before this. This is password protected as well.
3. As you've upgraded Disco on the server to 9.0.2.53, you'll need to upgrade Disco Admin & Desktop within your 9iDS installation using patch no. 2555265. This is because Disco 9.0.2.53 uses an upgraded EUL that Disco Admin & Desktop need to be patched to use.
This was the course of action Oracle support advised us about nine months ago. Of course they may have released a further patch to Disco that does 1 & 2 in one go, but we regularly carry out steps 1 and 2 on servers we use and we can use the Disco portlets successfully.
Hope this helps
Mark Rittman
[email protected]

Unit testing and system integration testing for crystal report

Hi gurus,
I am creating crystal report by oracle procedure, will you please tell me how to do unit testing and system integration testing? appreciate very much.

The focus of this forum is report design. The actual testing of reports would be subject to your own internal policies and procedures.
Jason

Question regarding MM and FI integration

Hi Experts
I have a question regarding MM and FI integration
Is the transaction Key in OMJJ is same as OBYC transaction key?
If yes, then why canu2019t I see transaction Key BSX in Movement type 101?
Thanks

No, they are not the same. The movement type transaction (OMJJ) links the account key and account modifier to a specific movement types. Transaction code (OBYC) contains the account assignments for all material document postings, whether they are movement type dependent or not. Account key BSX is not movement type dependent. Instead, BSX is dependent on the valuation class of the material, so it won't show in OMJJ.
thanks,

Jabber and Messages: error with cert

Hi all,
Since upgrading to Mavericks, I'm not able to connect to my company's Jabber server. I get a cert error, even after I've trusted the cert. All Mavericks users at our company are having the same problem, so the problem isn't just on my computer. I've enclosed a screen shot of the error.
Is anyone else having the same problem? The same setup - Jabber and Messages - works fine in Mountain Lion and previous OS versions.
Thanks!

Hi,
Look at item 4 in this article
http://support.apple.com/kb/TS3970
Some people deliberately alter this file to prevent some apps from "phoning home"
If I am reading this Cert info correctly you are one of the companies that someone might block.
9:58 pm Monday; November 4, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jabber and Gmail Don't Work on my iChat

Hello! I bought my Mac in August 2009. When I first bought it, gmail and Jabber worked iChat. But shortly after, it stopped working. It hasn't worked since then. Whenever I would try to create a Jabber or Gmail account on iChat, the words Jabber and Gmail would be grayed out and un-clickable. I recently upgraded to software version 10.6.6 and Jabber and Gmail still don't work on iChat. They're not grayed out anymore, they're just not there! Aim, Bonjour, MobileMe, and Mac.com accounts all work on my iChat.
Additionally, I took my Mac to the Genius Bar and they couldn't fix it!
Does anyone know how to fix my problem?
Thanks!!

Hi,
Welcome to the  Discussions
Sounds like you have Parental Controls turned On for the Mac User Account you are using.
I take it you are not seeing 5 choices in the iChat Menu > Preferences > Accounts > + Button > New account Pane ?
The Start Up Screens do have the AIM login options (AIM, @Mac.com and MobileMe) on one pane/Screen and then the Bonjour option and the Jabber/Google options on another Screen/pane.
IF you are not logged on the Computer as the Admin Account the Mac User Account can have Parental Controls activated.
(System Preferences > Accounts - the account will be listed as "Managed"
Limiting iChat in Parental Controls stops you adding any Buddy List (Setting up a new account).
In iChat 4/OS 10.5.x Jabber and Bonjour are disabled completely (Just Bonjour in iChat 5/OS 10.6.x)
Your symptoms as described, if we are talking about the iChat Preferences way of Adding a New Account, does not seem to quite match the scenario I have described about Parental Controls, as you seem to still have access to setting up a new AIM name.
Did the Tech guy delete the .plists for iChat ?
Did he/she delete them 'En Masse' or one at a time with an iChat Restart in between ?
7:26 PM Thursday; January 20, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Jabber and Google Talk Issues

I use a Google Talk account, and I was delighted to see that iChat was compatible with it. However, one day it stopped working and I saw my account was deleted. I went to re-create it and Jabber and Google Talk are no longer choices I can choose from. I can see them, but I can't actually select them. Any help would be great, because a lot of my friends are Google Talkers.

Have you Enable Parental Controls on this Mac User Account ?
Have you set Parental Controls on another User Account and set iChat up with the same ID ?
(Have you used the same ID/Screen Name on another computer that has Parental Controls ?)
If you have and you have not allowed the Jabber Buddies to be listed or have not set the iChat part up in the first place you will have issues as Jabber (and therefore Googletalk) and Bonjour can be Blocked.
This more effects Leopard than it does Snow Leopard but that was why I hinted at other computers because it blocks the Buddies by Flagging them on the Server (this does not explain why you cannot access the choice in the current iChat)
4:41 PM Saturday; October 3, 2009

Jabber and webex integration

Similar Messages

Maybe you are looking for