Jabber and Desk Phone Integration

When stting up "Desk Phone Integration" on cisco Jabber on a test iPhone, Jabber loops forever when verifying account information saying just "verifying...". It never display an error message. It will eventually stop, the "Desk Phone Integration" staying "Not Configured"
CUCM version : 8.6(2)
iPhone iOS : 6.0.1
Jabber client : 9.0.2.20078
I followed the instructions in the "Administration Guide for Cisco Jabber for iPhone Release 9.0.1" to setup the call manager.
I created a dedicated SIP profile,
created the TCTTEST "Cisco Dual Mode for iPhone" phone according to the documentation
and edit my phone and user settings according to the "Enable Active Call Transfer Between Cisco Jabber and Desk Phone" section of the documentation
despite all that, it doesn't work
I tried with other accounts/mobiles and the result is the same.
Jabber does register to the CUCM and I can get my extension on the Jabber client and place/receive calls using my desk extension. But the "desk phone integration" doesn't work
What I noticed is that :
on the TCTXXXX "Cisco Dual Mode for iPhone" phone device setting page, there is no "Sign In Feature" option as described in the documentation
because we use Extension mobility the "Owner User ID" feature is disable on the desk phone device settings. I temporarily uncecked the "extension mobility" checkbox on the device, setup my ID as the "Owner User ID" and re-checked the "extension mobility" checkbox but the result is the same.
I searched the web and couldn't find anyone with similar issue...help will be appreciated

Aaron,
Thanks for you answer.
I have followed all the requirements explained in the "Administration Guide for Cisco Jabber for iPhone Release 9.0.1" including the one you mentioned :
the user is a member of 'Standard CTI Enabled'
CTI Controlled is allowed on the DN, the end user account and the desk phone
the end user is associated to both the desk phone and the TCT phone
And 'Allow End User Configuration Editing' is set to disable on the TCTxxxx device
Despite all that the "desk phone integration" doesn't work

Similar Messages

Jabber and Desk Phone

Hello guys,
I've configured CUCM and IM&P v9.1 and jabber client 9.2(1), the chat works fine and also the Cisco Unified Client Services Framework Device can make and receive calls but if I try to select the desk phone for calls it just keeps trying to select it but it doesn't work.
Is there and special config besides the normal CUCM and IM&P v9.x integration in order to use the desk phone????
What do you think can be causing this??
Thanks in advance for your help.

Hello Joshua,
I tried to login to the x.x.x.x/ciscopca (with the Unity's IP) and it didn't work, I have my cucm integrated with ldap and in my cuc I imported the users from the cucm. It seems that the authentication using the ldap users is broken in the cuc.
What do you think can be causing this??
Thanks in advance.

Jabber and IP Phone 8945 call history synchronisation

Hi
We're running 8945 IP Phones and CUPC 8.5.5 and a few Jabber 9.0.4 in a CTI deskphone mode.
Currently both call history are linked to the device. No synchronisation between IP Phone and CUPC / Jabber.
Even the missed calls count is not cleared on both sides when the user looks at the call history. For example if the user looks at the IP Phone call history because it indicates missed calls and the clears the counter, the Jabber still showing the same missed calls count.
Any improvement in the future ?
Thanks,

Hi Jean,
No, there is nothing planned at the moment to provide any synchronization between call history. I will suggest to open a feature request via Cisco TAC.
Thanks,
Maqsood

Jabber and Voicemail Notifications

Hello guys!
Is it possible to receive voicemail notification on both jabber and desk phone at the same time? For example, if a user has a desk phone as primary extension on CUCM 8.6, the Unity use that extension for VM. But if the user has also a jabber client version 9.x for Windows and wants to receive voicemail on jabber, what is the best design option? Assign the same DN to both jabber and desk phone?
Also, I set up visual voicemail for jabber but left a voicemail in jabber and no notification appeared, where should i look into? The voicemail server and profile with users were added in CUP.
Note: The scenario is a BE6000 platform with CUCM8.6, CUCxN,8.6, CUP8.6 and CUPM8.6.
Thanks in advanced!

Why would you have different extensions on desk phone vs. jabber? Normally this is not desired for user to manage 2 different numbers.
If however that is a requirement you can always define alternate extension on Unity Connection.
For VM configuration did you configure all the service in CUPS server, i.e. mailstore?
HTH,
Chris

Jabber for Window, phone mode, how to disable "use my computer for calls"

We have a Citrix environment and only want to control the Cisco deskphone with Jabber for Windows in the phone mode.
We use CUCM 8.6.2 and I have installed Jabber for Windows 9.7.0 and all works fine, I can control my deskphone, make and receive calls, phonebook and Outlook integration works fine.
Is it possible to disable "use my computer for calls" as we do not want users to make calls via Citrix, but only use the deskphone for this.
Thanks, Perry

Hi Matthias,
Soft-phone mode cannot be disabled. Supported Features on Virtual Environment are the following.
Supported Features
    Instant messaging and presence with other Cisco Jabber clients
    Desk phone control
    Voicemail
    Presence integration with Microsoft Outlook 2007, 2010 and 2013
We have an existing defect which is in Terminated state because feature is not supported hence cannot be fixed.
CSCub40605 - J4W - Ability to disable softphone mode in Citrix environment.
HTH,
Please rate if you find this post helpful.
Regards,
Mohammed Noor

Jabber Mobile and CallManager SU2a - desk phone control issue

Wanted to put this out there in case anyone has seen it yet and found a fix, or to hopefully save the next person some headache...
Starting to pilot Jabber Mobile via MRA (Collab Edge). We were running CallManager 9.1.2 base, and there was a known bug with audio and the mobile client, that required a jump to at least SU1. Since SU2a was out, the engineer i was working with recommended just jumping up to that SU. The problem is, though, it breaks the ability to handoff calls between a desk phone or softphone and the mobile client. If a call is started from either of those, and you try to hand it off to the mobile client, it won't work. But, if you start a call from the mobile client, you can hand it off to the desk phone or softphone all day long...
The current 'fix' is to upgrade to 10.5 CallManager, which makes no sense...my TAC engineer currently is working with the BU developers, but hasn't gotten any good info as of yet.
Has anyone else come across this yet?

cgoodale2 -- wanted to put an update in here for you and anyone else who stumbles across this...my SE gave me the following response from the BU - 'This function is not supported in version 9. He will need to upgrade to 10'. So, you're pretty much spot-on with having to go to 10.5...which is beyond frustrating, since I've had folks (my SE being one of them...) who said that they had it working on 9.1, SU1...
Good luck to you! I hope your upgrade goes smoothly...I always get nervous making a significant jump like that.

Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5

Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone? I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem. I put the call on hold and then click "Resume" on my Cisco IP Desk Phone. However I cannot do the same but the other way around. If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client. The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.
I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.
Any help would be greatly appreciated.
Kind Regards,
Paul Parker.

Did you ever find an answer to this ?
I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.
The only answer I seem to have found is to use park instead
That would/should work but I would just prefer to hold/unhold
Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line
Does anyone have this working for them ?

Jabber Cannot Control Desk Phone

I know, I know. A well-worn topic. But it's just not happening for me, and I'm new to Presence 9.1 This is a new installation. Also using CUCM 9.1 and Jabber 9.2.6. I don't even know where the Jabber error logs are.
Anyway, when I try to get Jabber to control the desk phone, it doesn't work and when I look at the connection status, I get an error stating that there is a connection error to the CTI server. That server is my CUCM Subscriber. I am LDAP integrated, but we are pointing the a global catalog. The CCMCIP service is running, the profile is created and the user is associated with it. On the CUCM user, the phone is associated to the user, the line is set up as the primary extension, and the user is in the Standard CTI and Standard CCMUSER groups. The user is configured to use IM and Presence, and the profile is selected. On the phone, the user is set as the owner and the line appearance is set to the user.
The two things I've seen that might be issues are that we are using the following LDAP filter:
(&(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2))(|(ipphone=*)(samAccountName=adm-*)))
I didn't create this and I don't know enough about filters yet to know if this is good.
Secondly, in my past experience, the configurations for the CTI service (i.e. "cti_1.1.1.1_cti_tcp_host_synced_000" - not the real IP) have always been created automatically, but they had to be created manally for this install. I don't know if that's a function of 9.1 or if there's an integration issue.

Hey Refran,
I had the same issue when doing a LAB installation.
My problem was, that I sometimes used DNS names and sometimes IP Addresses.
After I changed everything to IP Adresses, Jabber was able to connect to the CTI Server.
How did you configure your Servers of CUCM (System--> Server) and the Integration of CUPS and CUCM?
Here a log of Jabber:
REGISTER sip:172.20.10.56 SIP/2.0
Via: SIP/2.0/UDP 172.20.10.56:5060;branch=z9hG4bK000001b4
From: <sip:+41417xxxxx@>;tag=001d72c593ae000200004084-00002998
To: <sip:+41417xxxxx@> -------------------------------------------------------------------------------- here you should see theIP, but in my case this was missing
Call-ID: [email protected]
Max-Forwards: 70
Date: Thu, 27 Jun 2013 21:33:58 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CSF/9.3.1
My recommendation for your is to test again, after changing everything to IP Adresses.
Otherwise, you can also change the hostfile of the client
Best regards
Ben

Jabber and O365 integration

Hello,
Do we need any additional licenses from Cisco or Microsoft to make a full possible integration between O365 and Jabber ?
For example features like :
Single Inbox Unified Messaging with SpeechView transcriptions, Microsoft Word Click to Call, SharePoint Presence & Click to Call, Jabber video calling and desktop sharing, and WebEx on desktop and iPad,
Thank you for your help
Best Regards,
Tomasz

Tomek,
There is no direct integration between Jabber and Office 365, except for Exchange Gateway integration on IMP server side which is not supported with Office 365. All other Jabber integrations do not go to Office 365, calendar client integrations are done with Outlook, and UM integration is between Office 365 and Unity Connection, which does not affect Jabber.
HTH,
Chris (Krzysiek) :-)

Jabber Client for Windows. Desk phone control trouble.

Good day!
I have CUCM - version 9.1.1.20000-5, JFW version 9.2.3 build 4417 and Microsoft AD server.
I have configured:
1. LDAP directory in CUCM using SSL connection
2. LDAP authentication in CUCM using SSL connection (port 636) too.
All other configurations, needed for allowing CTI control from JFW to desk phone, are made.
So, the problem is: CTI control in JFW is not available in this case. But, if I change in CUCM LDAP authentication from SSL to non-SSL - all work fine. JFW establishs CTI connection and successfully controls my desk phone, when LDAP authentication does is non-SSL.
Does anyone have any ideas why this is happening?

Hello, usually this is fixed by changing to global catalog for authentication (3269) since I would suppose that the issue you're experiencing is an LDAP timeout.
Please remember to rate helpful responses.
--Josh

Jabber and calendar integration

Hi,
I've got two types of Jabber client deployment - on prem and cloud based (this is the old webex connect, not jabber for telepresence). Both have different issues with calendar integration.
On prem Jabber:
1. Presence status is passed to Outlook
2. Calendar appointment whilst they do show up within meeting tab on Jabber client, the status of the client doesnt change to "In a Meeting" during appointments.
Off prem Jabber:
1. Presence status is NOT passed to Outlook
2. Calendar appointments works fine - ie show up in the meeting tab, and status changes correctly.
I have modified AD attribute proxyaddress for on prem clients to SIP:samaccount@cupdomain, I've assumed that for off prem clients, it would be SIP:email@domain as used by login details. I cant seem to find any documentation about calendar integration with webex connect clients.
Any ideas?
Thanks

Hi Elena,
Is it same machine where Outlook integration works with on-prem? If not, there are few things that you could check:
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.
Registry settings
Confirm the following registry settings exist and are correct:
32-bit machines
Key: HKEY_CLASSES_ROOT\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Microsoft\Office\Outlook\Call Integration\IMApplication
value (REG_SZ): IMApplication = CiscoJabber.exe
- Jabber sets this value on install, this key is created when office is installed
Key: HKCU\Software\Microsoft\IM Providers
value (REG_SZ): DefaultIMApp = Cisco Jabber
- Jabber sets this value on install
Key: HKCU\Software\IM Providers\ Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
- If jabber is running and this key is not set to 2 then there is problem, gather a prt.
64-bit machines
Key:HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{8885370D-B33E-44B7-875D-28E403CF9270}\TreatAs
value (REG_SZ): (Default) = {83CE44B6-A512-4199-9766-38357A9108E8}
-Jabber sets this on install; it replaces the existing class ID with ours
Key: HKCU\Software\Microsoft\Office\12.0\Common\PersonaMenu
value (REG_DWORD type): Enabled = 1, EnablePresence = 2, RTCApplication = 3, SetOnlineStatusLevel = 2, ShowStatus = 1
-Office creates these values on install.
Key: HKLM\Software\Wow6432Node\Microsoft\Office\Outlook\Call Integration\
value (REG_SZ): IMApplication = CiscoJabber.exe
Key: HKCU\Software\Wow6432Node\IM Providers\Cisco Jabber
value (REG_SZ): Friendly Name = Cisco Jabber
value (REG_SZ): GUID = {83CE44B6-A512-4199-9766-38357A9108E8}
value (REG_SZ): ProcessName = CiscoJabber.exe
Key: HKCU\Software\IM Providers\Cisco Jabber
value (REG_DWORD): UpAndRunning = 0 (not running), 1(starting), and 2 (running)
- This key is set by Jabber you do not need to create or manually edit this Registry Key.
- If jabber is running and this key is not set to 2 then there is problem, gather a prt.
If all is in order, then open a support case with Cisco TAC and provide logs as below:
Enabling Outlook logging
Setting this registry data enables logging for the presence features that integrate between Outlook and Jabber, and shows additional information in Outlook and Jabber. To set this registry key, do the following:
Click Start, and then click Run.
In the Open box, type REGEDIT, and then click OK to start Registry Editor.
Navigate to key: HKEY_CURRENT_USER\Software\IM Providers.
Create DWORD: OfficePresenceLogging with Value: 1.
If it does not exist already, manually create %userprofile%\Tracing directory, otherwise the log files will not be created.
Restart Outlook.
The log file is created in the %userprofile%\Tracing folder and the file name will be OfficePresence-#.log (where # is an integer). The last modified date will indicate which file is the latest.
Create a Jabber Problem Report (PRT)
Recreate the issue.Do this by opening the email\SharePoint page that shows the problem, select an example user, show their contact card.
Take screenshots of the issue and record time stamps.
Take note of the User names and email address\IM address of the problem users.
Go to your Jabber client and select Help > Report a problem, and then follow the steps to produce the problem report.
Thanks,
Maqsood
Uninstall other IM clients
Check if any other IM client with Outlook integration has been installed. Many other clients use the same api’s to integrate with Microsoft products and maybe blocking Jabber Click to X. If any other product is installed please uninstall and reboot your machine.
Some applications known to affect Jabber presence integration are: Cisco WebEx Connect, Microsoft Office Communicator, Microsoft Lync, CUCIMOC, CUCILync, Standalone Click to call, Cisco Unified Personal Communicator 8.x.

Is it possible to achieve simultaneously ring on desk phone, mobile phone, Lync desktop client and etc. at same time?

Hello geniuses,
I'm looking for a way to achieve following scenarios if possible. any help will be gratefully appreciated!
when someone call my Lync desktop client / other Lync client, my desk phone and my mobile phone ring together.
when someone call my mobile phone, my Lync phone ring as well.
when someone call my desk phone, my mobile phone ring as well.
BTW, I'm talking about simultaneously ring, not call forwarding ;)
Edward,

Hi,
Point 1 - Other Lync clients will ring that are signed in as the same account as your desktop client anyway. For your desk phone (assuming your talking non-Lync) and mobile though, you will only be able to specify one or the other as a simultaneous ring
option, as Lync only allows for one other person or device to be set. This leaves you with the problem that if you set your mobile as your sim ring, then your desk phone won't ring... and vice versa.
Point 2 and Point 3 - This will rely completely on your desk and mobile phones (again, assuming you're talking non-Lync desk phone). Both of these would require the ability to set a simultaneous ring - this is not something you can address from a Lync standpoint.
You want everything to ring, regardless of what is called - But of these three devices Lync only controls one of them (Lync client). what happens to calls when placed to the other two is not up to Lync, and will depend on the feature set of the desk phone
PBX and mobile options.
Kind regards
Ben
Note: If you find a post informative, please mark it so using the arrow to the left. If it answers a question you've asked, please mark the thread as answered to aid others when they're looking for solutions to similar problems or queries.
For Fun: Gecko-Studio | For Work:
Nexus Open Systems

Jabber and webex integration

Hello everyone,
We're trying to integrate meeting place and webex with our presence service to allow Jabber and CUP users to use all of the available features we have.
We're having some issues to get webex up and running because we're getting a "The WebEx meeting account is invalid" message everytime we try to access from jabber.
If I go to meeting center I can successfully log in using the same credentials I'm using on jabber so I don't understand why it says the account is invalid.
This issue happens for all of the users. Have anyone seen this behaviour already?
Thanks!!

We use Meeting Center rather than Meeting Place but I think the authentication is similar. The problem I had was since we use Meeting Center (cloud WebEx) and do not use SSO the accounts are different. Once the Not Set "Source for Web Conferencing" was configured, I was able to goto the client (Mac Jabber 8.6.2 in this case) and enter my credentials in Preferences -> Accounts -> Meetings

CUPS CUPC Desk Phone control & features

Hi,
We are doing the POC with CUCM , CUPS , OCS RCC integration. I want to clarify some of the features using Desk phone control.
CUCM - 7.1.2
CUPS -8.0.0 , CUPS 7.0
OCS R2
CUCM CUPS are integrated and features soft phone , desk phone , IM , IPPM , LDAP are working fine.
1) In desk phone mode , CUPC A is call with CUPC B ( soft phone or Desk Phone) . In that time CUPC C will able to the Phone status of CUPC A
such as Busy , Idle like the Presence status in the phone ?
2) In the OCS RCC i'm able to call from the MOC to the Phone , but for incoming call there is no pop up from the MOC ?
3) OCS FQDN should be resolved in the CUPS ? ( test.domain.com)
4) From the MOC is it able to see the User Phone status as mentioned in the 1st Point.
Thanks

1) DNS entry is really required in the CUPS towards the OCS server ( ex ocs.lab.com)
[Michael] Technically, it will work without DNS. Tweaking might required. Since you already have OCS entry in DNS, you may just point your CUPS to the DNS server. That'll make thing's easier.
2) When the incoming call to the RCC phone , OCS will pop up the Incoming call to the MOC.
[Michael]Yes.
3) How important MOC RCC plugin we have to install in the MOC? how its work with MOC ?
[Michael] MOC RCC plugin is only required when the Line URI in Active Directory cannot uniquely identify a phone device and a line. For example:
Scenario 1: shared-line across multiple devices
Line URI is "tel:1234;phone-context=dialstring". If there's only one phone with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control.
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF" (then you don't need the plug-in)
Scenario 2: same DN in different partitions
Line URI is "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF". If there's only one line on phone SEPAABBCCDDEEFF with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control (even though there's only one device)
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF;partition=partition1" (then you don't need the plug-in)
Michael

Jabber and SRST???

Cisco,
I'd like to see if proper SRST support for Jabber is coming to CUCM and IM&P, or if the community is going to continue to be limited in this area? In its current iteration, Jabber is only SRST capable if an active connection to IM&P remains in place. In most cases, this is a catch 22, as increasingly remote environments and users, if losing connectivity to CUCM, lose connectivity to the colocated IM&P server as well. That limitation makes absolutely no sense at all.
Many customers these days are looking to cut costs, and with the advances in application capabilities and feature sets, many are going softphone only and doing away with desk phones altogether. I have one such customer in the early stages of their BE deployment right now. They wish to use Jabber only, but require SRST at their 10 remote site locations. Because of the, frankly, ridiculous caveat in Jabber, this is proving to be a serious issue for the deal.
Our only option for softphone failover is IP Communicator. Why would an aging platform that is no longer the standard or direction that Cisco is pushing be the only option for softphone failover? If Jabber is the new standard, its feature set should at least be comparable to what was, and provide for phone mode only SRST capability. At this point, I now have to configure and maintain inert CIPC devices in CUCM for use on the off chance a remote site circuit goes down. Add to that the overhead for management, user turnover, and additional training on a platform that users will infrequently use, and it adds up to a lot of lost dollars in time.
This has been an issue since Jabber's release, and a hot topic on the forums since the early versions, and still goes unresolved. I believe that this is a very worthy feature for Cisco to address (and more useful and silly things like popup chat windows and toasts) and I'm disappointed that the community's pleas have gone unanswered.
Can we please please get this on the roadmap?! Thanks!
Jimmy

I haven't gotten any info pointing toward a full resolution on the roadmap. What I have learned from a Cisco contact is that Jabber will continue to function if its running when the connection to IMP and CUCM are lost, however, if Jabber is closed, any subsequent login attempt after that, while CUCM and IMP are down, will fail. Of course, this isn't a very viable solution for a customer. Here's what we're doing for failover with Jabber only environments.
We're are installing redundant WAN circuits at each customer location that Jabber can then use for MRA registration back to CUCM and IMP at the two locations where the severs reside. That gives complete redundancy across the sites from the two HQ server locations all the way out to the branch office.
Thanks
Jimmy

Jabber and Desk Phone Integration

Similar Messages

Maybe you are looking for