Just got imac back, two new dead pixels

I just got my iMac back from a repair (the hard drive crashed) and now there are 2 new dead pixels that weren't there before. I am totally bummed. I know they don't replace the display for a couple of bad pixels, but come on! They repaired one thing and broke another? I don't get it.

My brand new iMac shipped not with a dead pixel but with a spec of dust, underneath the glass... A spec of dust... (or maybe a defect in the glass itself). My iPhone only has tiny dust particles because it stays in my pocket. This was fresh out of the factory. If it was Steve W. building them in Steve J's mom's garage, it wouldn't seem careless. But since this came from a high quality factory, it seems careless. The tech-support guy laughed at me. I said "would it be that hard to lift off the glass, clean it, and put it back on?"
Apparently it's not in the "threshold". Apple's customer support has gone to s* since I first got a G3 iBook.
I'm being pretty picky, but when you have such a large, beautiful display, every defect stands out. At least I only notice it when it's against a solid color lighter than it (usually only white).

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I am locked out of my computer (macbook air) I just got it back from the apple store and they reset it. I put in a new password, and now it doesnt let me log in anymore. Command R doesnt work, all i hear is a sound, but nothing happens.

I just got it back from the apple store and they reset it (becuase it kept shutting down and not turning back on).
I put in a new password because i needed to start over from factory settings, but now it doesnt let me log in anymore. (I don't know if this is because it doesnt accpet my password, or I forgot my password in less than 5 minutes, or because when i typed in my new password, i typed it in wrong twice)
Command R doesnt work, all i hear is a sound, but nothing happens.

What I don't understand is why it is rejecting a password I am creating.
Perhaps the password you are creating is too short, or has characters that are not allowed, or is not secure enough because it is a word in a dictionary.
FileVault may have standards for what it considers an acceptable password. If the password is part of the 128-bit encryption scheme, it might have to be 16 characters, for example. (Don't know if that is true, but it's a possibility.) Check your documentation for password requirements.

HT4743 i had to replace my hard drive so just got computer back and had to download new i-tunes but can"t find any of my purchase movies or t.v shows how do i get "em back...?

i had to replace my hard drive so just got computer back and had to download new i-tunes soft ware but none of my purcased t.v. shows or movies will show up how do i get"em back.....?

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

I got an itunes giftcard for my birthday and when i tried to add it on my balance on my ipod touch it says the code you entered is not recognized as a valid code. but i just got this card brand new for my birthday.

i got an itunes giftcard for my birthday and when i tried to add it on my balance on my ipod touch it says the code you entered is not recognized as a valid code. but i just got this card brand new for my birthday.

Make sure you're using the correct code. For most iTunes cards, the code is under the scratchoff area on the back of the card. For more information, see this support article:
http://support.apple.com/kb/TS1292
If you can't get to work after perusing that page, contact the iTunes Store Support; instructions are at the bottom of that article.
Regards.

I just got my daughter a new macbook pro. She currently shares my wires apple id for iTunes on her iTouch. I need to set up an email account for her. Is there any way to set up a new iCloud email account but still use my wires apple id for iTunes?

I just got my daughter a new macbook pro. She currently shares my wifes apple id for iTunes on her iTouch. I need to set up an email account for her. Is there any way to set up a new iCloud email account but still use my wifes apple id for iTunes?

No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

I have OS X 10.4.11 and I just got home with my new ipod nano and I need to update my OS! How do I do this?

I have OS X 10.4.11 and I just got home with my new ipod nano 6th generation and I have after searching threads etc discovered I need to update my OS! How do I do this - all of the posts on this subject are a bit out of date I think? I have a mac book pro 2.2 so I know I can run Leopard, I just have no idea how to get it...? Please help!

Check your Mac against hardware specs to find out what version of OS X you can upgrade to.
Then buy DVD for that version.
Allan

My computer will not connect with the store online. Just got it back from repairs. Any Ideas?

Can't connect online. Just got it back from Best Buy for virus removal. Have no clue what to do.

Take it back to Best Buy. They're the ones that charged you for removing something that doesn't exist.

I just got one of the new iMac. following the on screen instructions to do migration assist. I guess it connected via wifi to my old iMac. now it seems to have stopped. what can I do to not mess it all up? how long will it take on wifi?

I just got a new iMac. was following the onscreen instructions to do migration assistance and I guess it connected to my old iMac via wi fi. It never instructed me to connect via firewire. Now it seems to have stopped. what can I do that won't completely mess it up? how Long will it take to do over wi fi?

Your new iMac does not have a Firewire port so you ned this adapter:
http://store.apple.com/us/product/MD464ZM/A/apple-thunderbolt-to-firewire-adapte r
to connect the two machines together and migrate simply follow the instructions in:
http://support.apple.com/kb/HT4413?viewlocale=en_US&locale=en_US#1

My macbook air has a flashing folder when start up, I just got it back from apple with a new hardrive.

I just got my macbook air back from apple because my hard drive failed,
Now that I have finally got it back I get a flashing folder and when I boot up to the disk utlities it doesn't let me choose a disk and it doesn't provide one to reset the OSX,
This is the worst experience I have EVER had with Apple and I need help.

Stephen ~ Welcome to the Support Communities. This Apple doc may help:
Mac OS X: Gray screen appears during startup
...Found by searching here:
http://support.apple.com/kb/index?page=search

17" iMac intermittant line of dead pixels

Bought a new 4th gen 17" imac on Aug 13. Aug 15, new imac has horizontal line of "dead" pixels 1/3 of the way from top of screen that goes right across. I say "dead", as they are not truly dead pixels, they are just not displaying correctly. This is a problem that only seems to occur when I wake the computer or the monitor from sleep. It will stay like this for a while, and then it will eventually disappear. The only solution I have found so far is restarting the computer (pain in the butt), but this also seems to fix it self every now and again by pulling up the dashboard or by other random actions (I would rather deal with this ANY DAY over dealing with Vista or any other PC for that matter).
Before going through the ordeal of taking my computer back to Future Shop (Canada's Best Buy) and getting them to look at it (I will be without computer for weeks) has anyone ever experienced this, and do you know of a permanent solution?
On a side note, sometimes (but only sometimes) when this occurs, my dock also will not unhide when I mouse over. I know how to fix that issue, but perhaps these issues are related.

I have a similar problem but my line is not intermittant but is here to stay.
http://www.flickr.com/photos/99974871@N00/1259435122/
My problem has a solution called 600$, the cost of a new LCD panel

Just got iMac 21.5 can't get image on Apple Cinema HD display - is it thunderbolt issue?

I just got my new iMac 21.5" desktop and tried to connect my 21" Apple cinema HD display. I have power to the external display but no image - screen blank. I'm wondering if it is a cable issue even though the adapter I used to connect this monitor to my MacBook Pro fit the thunderbolt port - is this a port or adapter issue?

In continuing my research on this topic, I found this article:
http://support.apple.com/kb/TS5198
Short version, the 23" Cinema HD is among one of several older "vintage" Apple displays that are no longer supported under Mavericks. No brightness control, and it's likely to not work reliably at all. I can't say why I was able to use it for as long as I did with no problems. I take all this to mean that the display itself works fine, but not with my new MBP Retina.
Though a tempting excuse to spend another grand on a 27" Apple Thunderbolt display, I opted for a $250 HDMI monitor from Fry's instead.

I' ve just got an ipad (the new ipad) as a gift. It's a new one but Unfortunately, i found out that it doesn't have the App Store install. How to install the app? Please advice.

I just got an ipad (retina display) as a gift. But unfortunately it doesn't have the App Store application installed. How to imstall it. Then i asked the IT to help me to find the solutions. They asked me to RESET the ipad. I tried to reset the ipad but it request 4 letters of password which i'm puzzled coz i don't even create any password yet in this ipad. So how to get the password? Can some one help me to solve this problems. Thanks.

Your best bet is to contact Apple. Those conditions should not occur with a new unit.
I do suggest that you read Chapters 1, 2, and 3.
If you wish to troubleshoot on your own...
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.
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IMac late 2010 has dead pixels. What are my options?

I bought a 27" iMac Sept. 2010 and in May 2011 I noticed some dead pixels on the bottom left had of my screen. To be honest I'm a little heart broken by this because if I decided to sell it today, I wouldn't get the natural depreciated value because of these dead pixels. I know I wouldn't buy a computer with dead pixels. I do have apple care so I'd like to know what my options are.

AppleCare's Express Lane. Do note that if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine..

Just got Nano back from service. Worked for 5 minutes, back to old problem.

I recently sent in my Nano because the click/scroll wheel became non-functional. The only response I would get from it would be from resetting it, after that, I was unable to get any response from the Ipod. I sent it in for service, and the expedient "service" was excellent. I got it back yesterday afternoon, turned it on, saw it was working. I proceeded to attach it to my computer via usb cable, updated it and added songs to it. Turned it on to see the songs were on it, and didnt use it until today. I grab it in the morning for the ride to work, and I change songs about 10 times, and......unresponsive. Went to change songs again, and nothing.
Again, all I can do is hold the menu/center click to reset it, and it is completely unresponsive beyond that.
I refuse to pay Apple another $32 within a 7 day period after "fixing" my Ipod. Is there any way to email them, or get in touch with an actual live person? Because this is ridiculous. The thing is 9 months old, and has never seen outdoor use, or even been out of its neoprene sleeve. Its pretty much seen car duty, and thats IT.
Signed,
Unhappy in Mass

From what I was told by one of the forum Mods a while back, Apple engineers have determined that this is caused by not allowing the firmware update to finish the installation before disconnecting the iPod. Try these steps.
Reset the iPod.
If the reset doesn't help, then put the iPod into forced disk mode.
How to put the iPod into disk mode.
Now connect the iPod to the computer. This step may immediately take you to the iPod's normal display screen. Reset the iPod to exit disk mode.
If you still have the white screen, then you should use the updater to restore the iPod.
Wait until the restore has finished before disconnecting the iPod. If you're unsure, wait at least 20 minutes (it's probably overkill but best to be sure). In my experience, the software updater for version 1.1.1 (and later) takes longer to complete the process than previous updaters.
That should cure the issue.
If however it doesn't, and your iPod is still non responsive (doesn't reset, nothing on the screen or button presses don't work), then it will have to be sent away for service.
See: iPod service request.

How do I sync my iPhone to iTunes on a new computer without losing everything? My old laptop's hardrive crashed and I just got it back. Now I want to sync my iPhone but it keeps telling me that it'll replace all my audio, but then I'd have no songs.

I just lost EVERYTHING on my computer. All I have left now are my songs and photos on my iPhone. Once I got my laptop back with a brand new hardrive, I was anxious to sync my phone up to iTunes. I felt that once I had all my things on my computer, I wouldn't have to worry so much about my phone getting stolen or broken or something. (My family has a bad history with accidentally washing our phones in our laundry...) I downloaded iTunes and waited an hour for the sync to back up my phone. Once that was done, I looked in my library expecting an extremely long and comforting list of songs to appear on the screen. However, there was absolutely nothing. I looked under the music tab on my phone and checked the Sync Music box only to be greeted with a scary window threatening to replace the songs on my iPhone with the songs in my library. That would be all fine and dandy IF I actually HAD songs in my library... HELP ME. I live on my music, for my music, and because of my music. Plus, I've purchased every last song on there and I would be very, very, very, very, very angry if all those 99 cent songs (which add up) were to disappear. I'd be very, very angry indeed. Oh and my artwork is all messed up on my recent purchases for some reason. Technology doesn't like me.

1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.

Just got imac back, two new dead pixels

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