Just purchased a HP Office Jet Pro 8610 and am unable to install the software on my iMac running Yosemite. How do I resolve this?

How do I resolve the installer locking up while trying to install HP printer software?

Click the link for the latest HP driver for Yosemite, it was released only a few days ago.
8610 printer driver

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Why can't I download drivers for hp office jet pro 8610?

I just bought the HP office jet pro 8610 and my mac book will not recognize the printer. When I'm prompted to download drivers, I am told they are unavailable from Apple. Can anyone help?

Click HERE and choose your OS X version from the pull down
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Office Jet pro 8610 for windows server 2008 R2

I have the new Office Jet pro 8610 prither but dosn't have the driver for "Windows Server 2008 R2 Enterprise" 64 Bit.
What to do now. Can you please provide ?
Thanks in advance.
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Hi,
The same driver as provided for any Windows OS as Windows 7 or 8 should be used, the installation however should be launch via the command line and not as a standard installation.
Follow these steps to install the printer software on a server:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer/5367603/model/5367606...
Shlomi
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My new HP office jet pro 8610 is LOCKED.

somehow while setting up my new HP office jet pro 8610 it locked It .
I am trying to set up internet wireless and i am so frustrated! message states:
you cannot use the device's built in networking capabilities because these capabilities have been disabled when the device was set up. for more imformation, contact your network administrator who set up the device.
A simular message comes up for every feture I wish to try on this printer.
I am this person. .....
Does this printer have a master reset? i can not find it. please help so I dont have to put it back into box and return it to the store. thanks Jodanalynn

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610.

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610 using Adobe Acrobat Pro 11. I recently purchased the printer. I believe I ame using all of the defaults. How can I correct the problem?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help. 2Wood.

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Does HP Office Jet Pro 8610 Support Adobe .PDF Files?

Greetings,
I'm thinking of upgrading from an HP Photosmart Premium C309g-m All-In-One to an HP Office Jet Pro 8610 All-in-One.
I was able to create and use .pdf files on the C309g-m. I have Adobe Reader on my computer. Will I be able to do the same on the 8610?
Thanks.
shamrock838
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shamrock838 wrote:
... I was able to create and use .pdf files on the C309g-m. I have Adobe Reader on my computer. Will I be able to do the same on the 8610?
Hi,
Looks like you are talking about scanning to PDF. Yes the 8610 can scan documents as PDF files. My suggestion: spend a bit more for a 8620 or 8630. Please check the following brochure, you will see why my recommendation is a 8620 or 8630.
http://www.hp.com/hpinfo/newsroom/press_kits/2014/OJPro/OfficejetPro8610_8620_8630.pdf
Regards.
BH
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I am not a knowledgeable user - have what may be a stupid question! I just purchased a TV show series on iTunes and downloaded all episodes for the season. But I believe i want them on my iCloud instead of my laptop. How do I transfer them or dupl

I am not a knowledgeable user - have what may be a stupid question! I just purchased a TV show series on iTunes and downloaded all episodes for the season. But I believe i want them on my iCloud instead of my laptop. How do I transfer them to the Cloud or duplicate on the iCloud?

You can't transfer any purchase to the cloud yourself, whether a TV programme/series will show in the cloud for redownloading in the future depends upon what country that you are in (TV programmes can't be redownloaded in all countries), whether you move countries (you can't redownload purchases made in another country) and if the rights-holder keeps them in the store (they occasionally remove their items).
As you bought it on your laptop then you could turn Settings > iTunes & App Store > Videos (under 'show all') 'on' on your iPad and it might show in the Videos app on it with a cloud icon against it for streaming/redownloading (it might also show in the Purchased tab in the iTunes Store app for refownloading whether or not you turn that 'on') - but that depends upon your country and only whilst it remains in your country's store. Similarly if you delete it from your laptop and tick the 'show iTunes in the cloud purchases' tick box on the Store tab in Edit > Preferences it might show in the TV Shows part of your library for redownloading (and whether or not you tick that it might show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage for redownloading).
But you should be taking a backup copy of it, and anything else that you download from the stores, there is no guarantee that you will be able to redownload any item.

I have iWork 09 with a family license. I am unable to install the software on my new Macbook Pro (the message is simply "Installation failed"). I wonder if I need to remove an old computer from the family license, and if so, how?

I have iWork 09 with a family license. I am unable to install the software on my new Macbook Pro (the message is simply "Installation failed"). I wonder if I need to remove an old computer from the family license, and if so, how?

Yes, gladly. I am trying to install on a 13" MacBook Pro with OS X 10.8.3. I insert the disk into the SuperDrive. The I work '09 window pops up with two icons: one Tim install and one that says "Read before you install iWork." I double-click on the "Install iWork '09" icon, and a window appears that says, "This package will run a program to determine if the software can be installed." I click "continue" and see "Welcome to the iWork '09 installer." I click on "Continue." The "read me" bullet on the left lights up, and I see "Read before you install. . . ." I click "Continue," then see the software license agreement. When I click on "Continue" again, I am asked to agree, and I do. The window then says, "Standard Install on 'Mackintosh HD" and indicates how much space the program will take.
I click "Install," enter my password, and the installation begins. It goes through a validating phase and begins "writing files." It indicates that installation will take about 30 minutes (although that number fluctuates). After about four minutes it goes to "cleaning up." Then after just a few seconds, the "Summary" bullet on the left lights up and this message appears: "There were errors with the installation. You may want to try installing again." There is a large yellow triangle with an exclamation point in it, and a bold "The installation failed." Below that appears "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
At that point, a "Close" button is pulsating blue at the bottom of the window.
Sorry for the tedious detail. Anything revealing there?
Thanks!

I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro. I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the

I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro. I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the installation. When I click on the Adobe Acrobat icon in the Applications folder, nothing happens.

Hi Tom,
kindly check the System requirements | Acrobat family of products—older versions (XI, X, 9)
For serial number message try:
Error "Invalid serial number" | Acrobat 9 | CS4
Thanks,
Atul Saini

HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday.
It used to copy, print, scan perfectly but we need a new fax machine so we went out and bought the phone cord and hooked up a fax line and telephone with built in answering to the Office Jet and the fax works , but now it will not print a document from Open Office to the printer because it tries to make a fax cover page.
I have run out of ideas can you please help?
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There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

Getting MAC OS10.10.1 to communicate with Office Jet Pro 8610

My printer works fine in the internet and copy modes. It automatically downloads upgrades. When I first set it up, everything worked fine, both in harwire version and wireless. Then for some reason it quit working, as I was getting a "printer is not connected" message on the print screen. I then threw all HP divers into the trash and reinstalled frm the HP site the latest driver. Same result. I then tried to deinstall, but when I opened the HP folder, there was no "deinstall" . Could you please tell me how to correct this, as Ihave now had the printer a couple of months, without being abl to use it. Regards, Ron

Hello , Welcome to the HP Forums, I hope you enjoy your time here! I'd like to help you with the communication issues you are having between your HP Officejet Pro 8610 and your Mac running OS X 10.10. I am assuming you are attempting to connect wirelessly, since you mentioned that the internet functions on your printer are already working fine. Please feel free to correct me if this is not the case. The easiest way to confirm that both the mac and printer are properly connected to your network is to see if you can access the printer's Embedded Web Server (EWS). On the home screen of the printer touch the Wireless icon.Make a note of your IP address.On your Mac open the Safari browser.Type the IP address (ex.10.0.0.9) into the address bar and press Enter.Does your printer's page come up?You can also try doing a network power reset to refresh the network connection for both devices. Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. More troubleshooting steps, if you can access the printer's EWS, but unable to add to your Printers and Scanners can be found here: HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (OS X) Please respond to let me know if this helped to resolve your issue.

Office Jet Pro L7580 Runtime error when re-installing drivers

My Dell Latitude with Windows 7 (32 Bit) stopped talking to my Office Jet Pro L7580 a month or two ago, and I finally had time to try to troubleshoot it. I don't have any idea what may have changed to make it stop. After trying to reinstall it without success, I uninstalled the driver/app using the Windows uninstall and uninstalled the printer using the control panel. I then downloaded OJPRO7X00_FULL_14.exe and ran it. It extracts correctly, but then comes up with the message: Microsoft Visual C++ Runtime Library, Runtime Error: Program: C:\USERS\WA... This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.
I have several other drivers for other printers on the machine for use at my workplace, and they work fine, and this and earlier versions of this HP driver/app working fine for a couple of years. I've seen others on the forum that have had this error, but not in this situation.
I'm stuck at this point. Any help would be appreciated.

If you have not tried the above steps yet, then I have an alternative. Try reverting back to an old save point prior to the date you lost your scanning abilities.
I have seen a runtime error on Windows 8 where the OS was refreshed and that fixed the issue. In Windows 7, refresh is like reverting back to an old save point. You can also choose to upgrade your Windows 7 OS to Windows 7 OS (that is not an error in typing). This restores the important original settings prior to the possibility that perhaps a Windows update to C++ is what caused this.
You also have the option of using a recovery CD as well. The link(s) below may also be helpful.
--Backup and Restore--
--How to Use System Restore--
Let me know if these are also options. Since you have a lot of HP printers, yes my steps above would cause you to have to re-install the software to every last one of them. I want to make this as easy as possible for you but if the above suggestions do not work, it may have to be done. Keep me posted though. I hope this works!
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AI just purchased McAfee security for my laptop. One of there features rates the safety of sites when running

i purchased McAfee protection for my laptop. one of the features is that it rates the safety of sites when running a search. McAfee says this feature only works with Firefox. Firefox says it is not compatible with McAfee. Is there another version that I can use? or....?

The McAfee Site Advisor 3.3.1 extension was the number 2 cause of crashes in one of the Firefox 5.0 betas and Mozilla Blocklisted it. That extension is disabled in Firefox 5, Firefox 6.0beta, and Firefox 7.0alpha versions. McAfee is working on a new re-written version of the Site Advisor extension to fix their problems - ETA is mid to end of July. https://www.mozilla.com/en-US/blocklist/
credit to the-edmeister

Hp office jet pro 8610 fail to work after purchase of 38 days

After 38 days of purchasing the item- the printer screen lights up - all lights of commands started to blink- then the screen had a message with a symbol of the power button and a code B888F342 - after which the screen blacked off. after a while - lines - black and white appeared on the screen and the product never worked/function/responded or anything. kindly advice.after 38 days of purchase which the warranty was only 30 days by Pricemart - the number of days of usage of the pirnter was 10 days. I cannot get a refund - so i would like some technical advice please. Unsatisfied Customer, Johnny John

Hey , Welcome to the HP Support Forum. I understand your HP Officejet Pro 8610 e-All-in-One Printer is not functioning from start up. I would like to help. It's not optimal that your retail warranty's expired, but I would like to point out that all HP hardware's covered automatically with a one year warranty. (Source) If you'd like to pursue servicing or replacement options I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods (phone, chat, email). I do have some basic troubleshooting steps you can try in the meantime: Are you getting any sort of menu functionality, or is the printer stuck on the load screen when you power it on? If you can get to the point where it's possible to interact with its menu, I would recommend restoring the printer to factory defaults*. Here's how: *Note that completing this step will reset your printer's wireless configuration, ePrint address, and other customized printer settings. If you have created a custom @hpeprint.com address it will be permanently erased. For more information on custom ePrint addresses, click here. Touch the Setup/Wrench iconTouch the Tools iconTouch Restore Factory DefaultsEither way, although it's not essential, have you tried plugging the printer in directly to a wall socket? The power reset is the sole step you can try if there's no menu functionality. Beyond this if you can't access the menus and you're stuck in the same error state, I recommend you reach out to our tech support team (as noted above). Let me know how it works out for you. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Best of luck,

Just purchased a HP Office Jet Pro 8610 and am unable to install the software on my iMac running Yosemite. How do I resolve this?

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