Just purchased Creative Suite
and I was really looking forward to using Adobe Story, wanted to move on from Final Draft.
However, I can't log in... I have a bunch of illustrator images and now I can't import them into Adobe Story ;/
How long will the servers be in maintenance for? it's been happening all day
Sorry but new account creation has been disabled for the next 2 weeks. We will resume account creation after April 23rd.
--Anubhav
Similar Messages
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We just purchased Creative Suite 5 premium
We just purchased Creative Suite 5 for my class and we would like to make a still picture from a video clip we downloaded on our computer. Can we do this in one of the programs on Creative Suite 5 premium? We searched through the book and through the site and didn't see anything saying if we could or couldn't.
There are THREE CS bundles - http://www.adobe.com/products/
You need to figure out which one you have (Design, Web, Production) and go to the forum for that product -
I just purchased Creative Suite 6 and my order status is pending.
Is there any way I can have my Creative Suite 6 purchased approved as soon as possible. I have very important job to complete today and will be traveling overseas later today.
Thanks
StevePost the order number and someone of the employees watching this forum may be able to help.
Mylenium -
AS above, sorry I'm new, but like my heading,
i have purchased creative suit cs6 by download, i have it on my MAC, I would like to have it on another MAC but don't want to pay full price again so not just upgrade and have it on another device? i.e. 2 devices?You can install and activate each license on 2 computers. No problem there. Read the EULA:
Licenses and terms of use | Adobe
Mylenium -
I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried opening a document created with InDesign v9.x Cloud version and I get an error that do not have the latest... what is going on here?
CS6 Master Collection is the last perpetual licensed product. The files created with CC version of Adobe apps are not, in many cases, compatible with CS6 versions.
Is there some reason you thought they were? -
I just purchased creative cloud. What is the first step I should be taking?
I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit -
I am trying to purchase Creative Suite CS6 Design Standard. I own a Max OSX. I live in Germany. When I try to order for Germany, it gives me only an option for Windows, not Mac. How can I order?
In Germany no telephone number nor web chat is available. Searching on the Adobe site tells me that this forum is the only avialable means to ask consumer questions. I am giving up and ordering from elsewhere.
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I purchased Creative Suite 6 Design Standard for windows, but I now have a MacBook, how can I download it onto my Mac - please tell me I don't need to spend another £1000!!
Change product platform or language
You can swap languages/platforms for a latest version product (CS6 only) if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
Alternative: If you wish to continue using the software on the Windows machine as well then your only recourse without buying again would be to install a Windows emulator on the Mac so that it has the rght environment to install in -
How do I upgrade Acrobat Pro 9.5.5?
I have been an Adobe customer since 1991 on an old IICi. A while ago I purchased Creative suite 4. I have Adobe Acrobat 4, ver. 9.5.5. Are there any updates I can apply? What is involved in updating if I want to avoid the cloud? I have a satellite connection that charges for bandwidth usage. I have a 27" iMac, using 10.10.3.Hi Kenneth ,
We are sorry but you would not be able to update from Creative Suite 4 .The reason being there are no updates available for Acrobat version 9 .It is quite an older version so you are unfortunately not eligible for any updates or upgrade .
The best option for you would be to opt for Acrobat DC .
You could either for Acrobat DC subscription or perpetual version .Here is the link to download the same .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
You could also opt for Acrobat DC Creative Cloud subscription
https://creative.adobe.com/products/acrobat
Regards
Sukrit Dhingra -
I just purchased Creative Cloud, but it won't let me down load the app I paid for
I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Just purchased Creative Cloud single-app membership for Dreamweaver, can't open dreamweaver
Hello,
I just purchased Creative Cloud single-app membership for Dreamweaver, to upgrade the trail CS6 i had, it was still opening in trial format so i uninstalled dreamweaver on my mac. Now i can't download the new version of Dreamweaver via the Creative Cloud app. Can you reset my account so i can download Dreamweaver CC to my mac.
many thanksHi,
I am on OS x 10.8.3
I have used the cloud cleaner and downloaded creative cloud again and dreamweaver cc, I can open dreamweaver but its always in trial mode.
When click on Licence Product and login using my Adobe ID, it then asks for the serial number.
many thanks
Donna -
I just installed Creative Suite 6 and want to know if I can uninstall versions 5 and 5.5
I just installed Creative Suite 6 and want to know if I can uninstall versions 5 and 5.5
Adobe upgrade installers are always full installers and do not need to find a previous version installed. If they don't , they just prompt you for the old serial number as well as the new one.
That being said, if you plan to uninstall older versions, the time to do so is BEFORE you install the newer version. The problem is that when you run the uninstaller for each older version, they will in turn mess with the newer installation iof already present. There are just too many similarly named files in similar locations for each version.
If you already have CS6 installed, running the CS5 and CS5.5 uninstaller will mess with your existing CS6 installation.
At this point, you're better off uninstalling all three versions, running the Adobe CS Cleaner and then re-installing CS6 from scratch.
I know, it sounds like a pain—and it is—but it will save you a lot of grief later on. -
So I just purchased creative cloud and for some reason I am not able to download it!! Every time I try I am prompted to pay for it again!! Some one needs to do something for me now or I' want a refund!
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
Mylenium -
I hve purchased creative suite for teams and now found out that one of our employees is an apprentice and i can get his license at a reduced fee. how can I redeem what i have already paid?
The price per seat in a Team subscription remains same. It can not be altered.
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html#Pur chase a Creative Cloud for teams membership
Regards
Rajshree -
I just purchased creative cloud, but my operating system does not support download. How can this be updated?
Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.
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