K8600 13x19 sheet ejection problem

Regularly print full bleed 13x19 posters on my 5-month-old Officejet Pro K8600, using HP Professional Media 8.5 mil matte photo paper.
Everything was fine until 3 days ago: 13x19 sheets now fail to eject completely, specifically the gripper/roller on the far left side of the discharge tray is not releasing the printed sheet.  Subsequent printed sheets feed out below the sheet that does not release, causing the paper to buckle and render the piece unusable. 
I am wasting ink and paper when this occurs - can no longer print 13x19s in unattended mode -- it is necessary to babysit an entire run and pull each sheet out of the roller. 
In addition, I'm noticing that a 1/10" band at the bottom is not receiving an imprint, so must now trim each sheet to remove the white stripe.
This is not a pleasant or acceptable experience.  Any suggestions with regard to user fixes?  

1st problem: the 13x19 sheet did not out, yes I have so many experience with thick paper. I think it's common, because I experience from 1st day I print, If you want it to out, simply insert the telescopic tray inside so the paper weight and earth grafity will pull the paper out.
2. It's  the printer limitation to handle paper outside to min 5 mm on bottom, well it cannot be change.
Hope this help

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