Keytouch scancodes/keycodes problem

Hi,
I tried to configure keytouch to use the special keys on my laptop keyboard (hp probook 5310m). I did follow the instructions in the wiki (https://wiki.archlinux.org/index.php/Keytouch) and created a keyboard configuration for the keys mute, volume up and volume down. Keytouch assigns following codes for the keys:
-Fn+F9: scancode: 160, keycode: Mute
-Fn+F11: scancode: 174, keycode: Volume up
-Fn+F12: scancode: 176, keycode: Volume down
This seems to be correct. Because when I use "/lib/udev/keymap -i input/event0" I get the following output when I press the special keys (values in brackets were added by me):
scan code: 0xA0 (160)  key code: mute
scan code: 0xAE (174)  key code: volumedown
scan code: 0xB0 (176)  key code: volumeup
When I press one of the special keys, nothing happens. But when I press another special key (Screenlock (Fn+F6), scancode 138) the event for mute is executed (I see the OSD and the sound is muted/unmuted). So I don't know how to get keytouch to recognize the right special key beeing pressed.
Does anybody have an idea?
Thanks for any help.

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    (lirc and irw not running, of course) and this gives me cryptic symbols when pressing buttons on my remote, so the IR receiver doesn't seem to be the problem.
    I'm wondering if the scancodes in my config are ok for a devinput-device, because the latest "official" lircd.conf.devinput looks like that:
    # generated by devinput.sh
    begin remote
    name devinput
    bits 16
    eps 30
    aeps 100
    pre_data_bits 16
    pre_data 0x0001
    post_data_bits 32
    post_data 0x00000001
    gap 132799
    toggle_bit 0
    begin codes
    KEY_0 11
    KEY_102ND 86
    KEY_1 2
    KEY_2 3
    KEY_3 4
    KEY_4 5
    KEY_5 6
    KEY_6 7
    KEY_7 8
    KEY_8 9
    KEY_9 10
    KEY_A 30
    KEY_AB 0x196
    KEY_ADDRESSBOOK 0x1ad
    KEY_AGAIN 129
    So I'm wondering about the different lengths of the keycodes (e.g. 0x0d vs 0x1ad -> 2 vs 3 digits).
    Can anyone help me out with this issue ?
    Am I missing something ?
    How do I have to format the scancodes/keycodes the correct way for version 0.9.1 ?

  • [SOLVED] Wrong scancodes for Ctrl, Super and Alt on keyboard

    I have bought this keyboard and I'm having an issue with it that I can't figure out. Under Archlinux, the Control, Super and Alt key are interpreted as the Shift key. I have tested it on a tablet running Android and its behavior is identical however when testing it under a laptop running Windows 8 it behaved correctly.
    I've checked the scancodes and keycodes using showkey and all of the 3 problem keys match the Shift key's scancode / keycode.
    When pluging in the keyboard, this is what dmesg outputs:
    [ 3151.870872] usb 1-2: new low-speed USB device number 13 using xhci_hcd
    [ 3152.040418] usb 1-2: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
    [ 3152.040428] usb 1-2: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
    [ 3152.043548] input: SONiX USB Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/0003:0C45:7603.0011/input/input33
    [ 3152.094113] hid-generic 0003:0C45:7603.0011: input,hidraw0: USB HID v1.11 Keyboard [SONiX USB Keyboard] on usb-0000:00:14.0-2/input0
    [ 3152.107227] input: SONiX USB Keyboard as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/0003:0C45:7603.0012/input/input34
    [ 3152.158239] hid-generic 0003:0C45:7603.0012: input,hiddev0,hidraw1: USB HID v1.11 Keyboard [SONiX USB Keyboard] on usb-0000:00:14.0-2/input1
    Any help in figuring out the issue is highly appreciated.
    Last edited by stormhaden (2015-05-04 13:51:29)

    Turns out I wasn't searching for my problem using the right keywords. After some variation in the search terms I have found this driver: https://bitbucket.org/Swoogan/aziokbd. I gave it a try and it seems to fix the problem.

  • Logitech Multimedia Keyboard (key not working)

    I got a new Logitech Multimedia Keyboard and using xbindkeys I got almost all the keys mapped.
    There is one key, however, (the Messenger key) that does not seem to be recognized at all.
    It does not show when I use "xbindkeys -k", nor when I use "xev" and there is no "action" whatsoever when I press this key. Yet, being the key there I should be able to map it.
    Does anyone have any ideas as to how could I find out and/or map this key?
    In all honesty, it is not just about the key ...  I can just as well use key-combinations and get Gaim going, but I want to know why it is "invisible". I other words, I want to understand the problem.
    Thanks in advance.
    R

    Copied from gentoo-wiki (and edited for Arch):
    If pressing a key doesn't do anything at all (ie, xev produeces no output), run the following command in an X terminal:
    dmesg
    You will probably see some lines like these:
    Code: Output of dmesg
    atkbd.c: Unknown key released (translated set 2, code 0x96 on isa0060/serio0).
    atkbd.c: Use 'setkeycodes e016 <keycode>' to make it known.
    This means that the kernel doesn't have keycodes mapped to your keyboard's scancodes. You will have to add one line in /etc/rc.local for each missing key as follows:
    File: /etc/rc.local
    setkeycodes e008 136
    setkeycodes e016 150
    ... And so on ...
    Where the first number (e008) is what you see in dmesg, and the second number (136) is an unused keycode in your kernel. In general you can find a good keycode by taking the last 2 digits of this first number, converting it from hex (base-16) to decimal (base-10) and adding 128.
    This will set up the proper scancode - keycode mapping every boot. To set them up without rebooting, run the following as root:
    sh /etc/rc.local
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  • Extremely slow performance in comparison to RDC-based report

    Today our application uses the Crystal Reports RDC. In the last
    ten years we have made good experience with Crystal Reports.
    In the next few months we want to migrate our application to
    JAVA.
    Because the reports offer a great reuse-potential, we would like
    to implement them via CR4E.
    But during the first benchmark tests we made a very bad experience.
    Running (Printing) in CR4E the reports needed from 20 up to 480 percent
    more time in comparison to the RDC-based reports.
    When using POJOs need from 25 up to 570 percent more time.
    When printing the reports from within the CR2008 designer there is
    no performance difference.
    The reports have from 4 to 82 pages.
    We didn´t expect such a huge performance difference.
    Is CR4E in general slower than the RDC-based Crystal Reports?
    Or are there any parameters in CR4E in addition to the RDC-based
    solution for tuning the reports?
    Edited by: Rainer Graedtke on Nov 9, 2009 2:44 PM

    Hi Ted,
    thanks for the fast response.
    Is there another "datasource option" with better performance than POJO?
    In the upcoming JAVA-version of our application we would like to "feed"
    our reports from memory, not from the underlying database.
    One more statement concerning our performance problem:
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    Each report has the minimum of two subreports, one for the pageheader,
    one for the pagefooter.
    This is necessary because we have changing headers and footers
    depending on the contents of the details.
    The report with the largest performance loss contains 29 subreports!
    RDC-based it prints in 10 seconds, Java-based we need over 50 seconds.
    Is there any suggestion how to improve the performance of our reports in
    JAVA/CR4E other than reducing the number of subreports?
    Another question concerning the keycode-problem:
    We have designed the reports in the CR2008 Designer and we want to run
    them under CR4E. Is this a valid approach?
    Sincerely Rainer
    Edited by: Rainer Graedtke on Nov 10, 2009 10:51 AM

  • [SOLVED]Fn keys broken after update

    Hi,
    After a system upgrade the fn keys controlling the keyboard backlight don't work. Other fn keys work fine
    Update log:
    [2013-09-20 17:55] [PACMAN] starting full system upgrade
    [2013-09-20 17:58] [PACMAN] upgraded dbus (1.6.12-1 -> 1.6.14-1)
    [2013-09-20 17:58] [ALPM] warning: /etc/systemd/logind.conf installed as /etc/systemd/logind.conf.pacnew
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> systemd 205 restructures the cgroup hierarchy and changes internal
    [2013-09-20 17:58] [ALPM-SCRIPTLET] protocols. You should reboot at your earliest convenience.
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> The "timestamp" hook for mkinitcpio no longer exists. If you used
    [2013-09-20 17:58] [ALPM-SCRIPTLET] this hook, you must remove it from /etc/mkinitcpio.conf. A "systemd"
    [2013-09-20 17:58] [ALPM-SCRIPTLET] hook has been added which provides this functionality, and more.
    [2013-09-20 17:58] [PACMAN] upgraded systemd (204-3 -> 207-3)
    [2013-09-20 17:58] [PACMAN] upgraded bluez-utils (5.7-1 -> 5.8-1)
    [2013-09-20 17:58] [PACMAN] upgraded cogl (1.14.0-4 -> 1.14.0-5)
    [2013-09-20 17:58] [PACMAN] upgraded empathy (3.8.3-1 -> 3.8.4-1)
    [2013-09-20 17:58] [PACMAN] upgraded firefox (23.0.1-1 -> 24.0-1)
    [2013-09-20 17:58] [ALPM-SCRIPTLET] Generating locales...
    [2013-09-20 17:58] [ALPM-SCRIPTLET] el_GR.UTF-8... done
    [2013-09-20 17:58] [ALPM-SCRIPTLET] en_US.UTF-8... done
    [2013-09-20 17:58] [ALPM-SCRIPTLET] Generation complete.
    [2013-09-20 17:58] [PACMAN] upgraded glibc (2.18-3 -> 2.18-4)
    [2013-09-20 17:58] [PACMAN] upgraded gmime (2.6.17-1 -> 2.6.18-1)
    [2013-09-20 17:58] [PACMAN] upgraded gnome-desktop (1:3.8.3-2 -> 1:3.8.4-1)
    [2013-09-20 17:58] [PACMAN] upgraded gnome-color-manager (3.8.2-1 -> 3.8.3-1)
    [2013-09-20 17:58] [PACMAN] upgraded gnome-settings-daemon (3.8.4-2 -> 3.8.5-1)
    [2013-09-20 17:58] [PACMAN] upgraded gnome-control-center (3.8.4.1-2 -> 3.8.5-1)
    [2013-09-20 17:58] [PACMAN] upgraded gnome-shell-extensions (3.8.3.1-2 -> 3.8.4-1)
    [2013-09-20 17:58] [PACMAN] upgraded gnome-themes-standard (3.8.3-1 -> 3.8.4-1)
    [2013-09-20 17:58] [PACMAN] upgraded graphviz (2.32.0-1 -> 2.32.0-2)
    [2013-09-20 17:58] [PACMAN] upgraded icedtea-web-java7 (1.4-2 -> 1.4.1-1)
    [2013-09-20 17:58] [PACMAN] upgraded lib32-glibc (2.18-3 -> 2.18-4)
    [2013-09-20 17:58] [PACMAN] upgraded libpng (1.6.3-1 -> 1.6.5-1)
    [2013-09-20 17:58] [PACMAN] upgraded lib32-libpng (1.6.3-1 -> 1.6.5-1)
    [2013-09-20 17:58] [PACMAN] upgraded libusbx (1.0.16-2 -> 1.0.17-1)
    [2013-09-20 17:58] [PACMAN] upgraded linux-firmware (20130725-1 -> 20130903-1)
    [2013-09-20 17:58] [ALPM-SCRIPTLET] >>> Updating module dependencies. Please wait ...
    [2013-09-20 17:58] [ALPM-SCRIPTLET] >>> Generating initial ramdisk, using mkinitcpio. Please wait...
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Building image from preset: /etc/mkinitcpio.d/linux.preset: 'default'
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> -k /boot/vmlinuz-linux -c /etc/mkinitcpio.conf -g /boot/initramfs-linux.img
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Starting build: 3.11.1-1-ARCH
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [base]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [udev]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [autodetect]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [modconf]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [block]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [filesystems]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [keyboard]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [fsck]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Generating module dependencies
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Creating gzip initcpio image: /boot/initramfs-linux.img
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Image generation successful
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Building image from preset: /etc/mkinitcpio.d/linux.preset: 'fallback'
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> -k /boot/vmlinuz-linux -c /etc/mkinitcpio.conf -g /boot/initramfs-linux-fallback.img -S autodetect
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Starting build: 3.11.1-1-ARCH
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [base]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [udev]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [modconf]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [block]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> WARNING: Possibly missing firmware for module: bfa
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> WARNING: Possibly missing firmware for module: aic94xx
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> WARNING: Possibly missing firmware for module: smsmdtv
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [filesystems]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [keyboard]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] -> Running build hook: [fsck]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Generating module dependencies
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Creating gzip initcpio image: /boot/initramfs-linux-fallback.img
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> Image generation successful
    [2013-09-20 17:58] [PACMAN] upgraded linux (3.10.10-1 -> 3.11.1-1)
    [2013-09-20 17:58] [PACMAN] upgraded orc (0.4.17-1 -> 0.4.18-1)
    [2013-09-20 17:58] [ALPM-SCRIPTLET]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> The file /etc/sysctl.conf has been removed from this
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> package, as all its settings are now kernel defaults.
    [2013-09-20 17:58] [ALPM-SCRIPTLET]
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> If you had customized it, you need to rename it as
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> /etc/sysctl.d/99-sysctl.conf since from version 207 on
    [2013-09-20 17:58] [ALPM-SCRIPTLET] ==> systemd only applies settings from /etc/sysctl.d/* .
    [2013-09-20 17:58] [ALPM-SCRIPTLET]
    [2013-09-20 17:58] [PACMAN] upgraded procps-ng (3.3.8-2 -> 3.3.8-3)
    [2013-09-20 17:58] [PACMAN] upgraded raptor (2.0.9-2 -> 2.0.10-2)
    [2013-09-20 17:58] [PACMAN] upgraded systemd-sysvcompat (204-3 -> 207-3)
    [2013-09-20 17:58] [PACMAN] upgraded tali (3.8.0-1 -> 3.8.1-1)
    [2013-09-20 17:58] [PACMAN] upgraded transmission-gtk (2.81-1 -> 2.82-1)
    [2013-09-20 17:58] [PACMAN] upgraded udisks2 (2.1.0-3 -> 2.1.1-1)
    [2013-09-20 17:58] [ALPM-SCRIPTLET] In order to use the new version, reload all virtualbox modules manually.
    [2013-09-20 17:58] [PACMAN] upgraded virtualbox-host-modules (4.2.18-1 -> 4.2.18-3)
    [2013-09-20 17:58] [PACMAN] upgraded xorg-xinput (1.6.0-1 -> 1.6.1-1)
    [2013-09-20 17:58] [PACMAN] upgraded xvidcore (1.3.2-1 -> 1.3.2-2)
    and Dmesg
    [ 1053.214014] atkbd serio0: Unknown key pressed (translated set 2, code 0x97 on isa0060/serio0).
    [ 1053.214022] atkbd serio0: Use 'setkeycodes e017 <keycode>' to make it known.
    [ 1053.455447] atkbd serio0: Unknown key pressed (translated set 2, code 0x96 on isa0060/serio0).
    [ 1053.455455] atkbd serio0: Use 'setkeycodes e016 <keycode>' to make it known.
    I can see what the issue is (somehow the update broke the keyboard "hooks"), but don't know how to fix it cleanly (with what to "hook" the keys).
    Seems like a silly situation, so i start the thread in the newbies section.
    thanks in advance
    Last edited by mpir (2013-09-25 18:12:08)

    Solution:
    prerequisites: xorg-xev
    i) get the keyodes with dmesg | tail  {i used the eXX number, not the hex}
    ii) test the scancode to keycode binding using
    setkeycodes [scancode_you_found] [keycode]
    and then
    xev
    . You want your key to show up as "XF86KbdBrightnessUp/Down", my keycodes were 229 and 230
    iii) make the change permanant by:
    creating a new service
    /etc/systemd/system/setkeycodes.service
    [Unit]
    Description=Change keycodes at boot
    [Service]
    Type=oneshot
    ExecStart=/usr/bin/setkeycodes [scancode] [keycode]
    ExecStart=/usr/bin/setkeycodes [scancode] [keycode]
    [Install]
    WantedBy=multi-user.target
    and enabling the service
    systemctl enable setkeycodes
    cheers

  • Maverick 10.9.5 creating havoc!

    Since I installed this update last week I have had no end of problems..
    first was the keycode problem at first it was just when i tried to use mail, but then it seemed anything i tried to do wanted a key code password.. after reading on here a number of offered solutions i tried them all... over 2 days with no success. In one last attempt i sync'd my iPad with my mac shut it down and went to bed in the early hours !! so i am not sure if it was the sync that sorted it or not, but fingers crossed that i won't get that error message again.
    Now i am having problems backing up, i use a 1tb toshiba basic to back up using the time machine feature, it will back  up for a couple of days and then i get  the unable to back up message..
    so i verify the disk... 'incorrect number of extended attributes'  is the first message i get  (It should be 830895 instead of 830893)
      Incorrect number of Access Control List   (It should be 830883 instead of 830881
    The volume tosh back up drive was found corrupt and needs to be repaired.
    The volume tosh back up drive was found corrupt and needs to be repaired.
    Error: This disk needs to be repaired. Click Repair Disk.
    Verify and Repair volume “tosh back up drive”
    Volume repair complete.
    Updating boot support partitions for the volume as required.
    Error: Live file system repair is not supported.
    Unmounting the drive allows it to continue the repair..
    The volume tosh back up drive was repaired successfully.
    Volume repair complete.
    Updating boot support partitions for the volume as required.
    i can then enter 'time machine and back up.
    my question is  am i going to have to do this every few days just to get a back up done?
    is there something else i can do prevent this happening again?

    I wasn't really convinced that it was the drive as it was relatively new .. 6 months old.. but it is really meant as a portable drive and not really  for this type of continual back up... which i had not considered when i was given it!
    So I  bow to your knowledge and went out and purchased a seagate backup plus drive,  which was the best I could afford at the moment.
    It seems to be working fine...
    my next question is how do I transfer my previous time machine backup files onto this new drive?
    As now they are spread over 3 drives... one full seagate that I have had for about 7 years and I used for file storage and back ups.. the toshiba that is not working properly and the new seagate.
    If I try to copy and paste or drag and drop the folders, or go to edit , copy, paste item  i get a message that says 'The volume has the wrong case sensitivity for a backup.. do i need to change the file name?  ( the folders are named with the date followed by a 6 digit  code)
    thanks

  • [SOLVED] encountered a strange problem part locale or keycode

    i have exhausted all my possibilities at this point so asking the community for some guidance.
    Terminal: urxvt
    localectl status:
    System Locale: LANG=sv_SE.UTF8
    VC Keymap: sv-latin1
    X11 Layout: se
    X11 Model: pc105
    X11 Options: terminate:ctrl_alt_bksp
    locale:
    LANG=en_US-UTF-8
    LC_CTYPE="en_US.UTF-8"
    LC_NUMERIC="en_US.UTF-8"
    LC_TIME="en_US.UTF-8"
    LC_COLLATE="en_US.UTF-8"
    LC_MONETARY="en_US.UTF-8"
    LC_MESSAGES="en_US.UTF-8"
    LC_PAPER="en_US.UTF-8"
    LC_NAME="en_US.UTF-8"
    LC_ADDRESS="en_US.UTF-8"
    LC_TELEPHONE="en_US.UTF-8"
    LC_MEASUREMENT="en_US.UTF-8"
    LC_IDENTIFICATION="en_US.UTF-8"
    LC_ALL=en_US.UTF-8
    Part of the problem is that the asterix(star) * is not representing right keycode or something.
    for example,
    ls -l | grep *.txt //returns nothing even if it has results.
    also in tab compleate it adds parts of the command into the other command
    or adds it again like pacman pacman or pacmanpac.
    Also if you do just * it will return the first order file name from the directory;
    zsh: command not found: c-notes.log
    locale -a:
    C
    en_US.utf8
    POSIX
    sv_SE.utf8
    vconsole.conf
    KEYMAP=sv-latin1
    FONT=ter-112n
    locale.conf
    LANG=sv_SE.UTF8
    Any words of wisdom into this would be greatly appreciated.
    -Thanks in advance
    Last edited by Learning (2014-10-12 21:14:55)

    This has nothing to do with ls, you are getting the expected results.  You are simply using grep incorrectly.
    $ touch one.txt two.txt three.txt
    $ ls *.txt
    one.txt three.txt two.txt
    $ ls *.txt | grep *.txt
    $ ls *.txt | grep '*.txt'
    $ ls *.txt | grep '.*\.txt'
    one.txt
    three.txt
    two.txt
    $ ls *.txt | grep '.txt'
    one.txt
    three.txt
    two.txt
    $ ls *.txt | grep '\.txt$'
    one.txt
    three.txt
    two.txt
    The last one is probably what you want.
    Of course if this is actually for ls, you should just pass the parameter to ls itself as in the second command above `ls -l *.txt`.
    Note that the third command above, or any variation of  `ls | grep *.txt`, would expand to `ls | grep one.txt two.txt three.txt` before anything else is done.  The shell expands any unquoted or unescapted wildcard characters before grep is even called.
    Last edited by Trilby (2014-10-12 20:38:12)

  • Problem with keycode

    Hi,
    I've had a long running problem with my keycode in Xcelsius 2008.  I've tried various things suggested by my supplier, but nothing seems to work.  I thought I'd try here to see if anyone else can help.  The details are:
    We are running Windows XP Pro SP3.  I had Crystal Reports XI installed.  We purchased Crystal Reports 2008 Visual Advantage, and were issued with a single keycode.  When we installed Crystal Reports 2008 using the keycode, everything was fine.  When we installed Xcelsius 2008 we used the same keycode, but the program seemed to bee in a trial version state (i.e. all the save options / most of the export options are greyed out).
    We have changed the permissions on the registry to ensure that all users have full control in HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0.
    We have removed the keycode from HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Xcelsius\Keycodes and restarted the application and entered the keycode when prompted.
    We have removed the keycode from HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Xcelsius\Keycodes and entered the keycode directly into the registry.
    None of the above actions have helped (we have tried them all repeatedly in various orders).  I've had this software for about a year now, but am not able to use it.  I am getting more than a little frustrated.
    Can anyone offer any advice or help?
    Many thanks
    Steve Birch
    Edited by: Steve Birch on Jun 24, 2010 12:57 PM

    Hi,
    Thank you for the very quick reply.
    When I look at the export tool bar I only have "Send to Adobe Acrobat PDF" enabled ("Send to PowerPoint", "Send to Microsoft Word", "Attach the SWF in Outlook" and "Export to Business Objects Platform" are all disabled).
    When I look at the standard toolbar "Save" and "Print the SWL file" are greyed out.
    When I look at the "File" drop down menu, the following items are greyed out:
    Save
    Save As...
    Save To Enterprise
    Page Setup...
    Print...
    Print Preview
    When I look at the "Export" submenu, the following items are greyed out:
    HTML...
    Business Objects Platform...
    PowerPoint Slide...
    Outlook
    Word...
    When I look at the "Snapshot" submeu, all items are greyed out.
    Because I have never used the software before, I'm not sure what should be enabled / disabled when looking at the menus, but I should be able to save shouldn't I?
    I believe I have Flash Player version 9,0,124,0 installed.  Will this be causing a problem?
    Also, just to clarify.  We bought 2 copies of the software for 2 different computers.  They both have the same problem.
    Thanks again for your quick reply.
    Regards
    Steve Birch

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