Kicked off edge program

How do you get anything resolved with Verizon? I have been a loyal customer for 15 years with out any issues until I switched over to the edge program 9 months ago. The first month (April) was fine , on the edge $15 for each line and $100 for 10gig service. Second month accidentally kicked of the edge program fees at $40 per line. Countless hours on the phone and in the store each month still no resolve and quite a bit of money owed to me. Each time I speak with a rep they tell me to go ahead and pay the bill and it will be fixed by next bill. Nine months later no resolve. I am losing faith in Verizon they are not doing a very good job trying to keep their long time customers and just focusing on the new.

It would be great if you could look at my billing from when my edge program started back in April and see where they discontinued my edge service the following month. I would like all my phones put back on the edge program at the $15 per line fee that I started with and apply the $25 credit for each of the 3 lines for all billing since be taken off the edge. I am not looking for any freebies just trying to receive what I signed up for. I understand that the payments will start back up on the phones and that is great. Just would like to get it all straight. I have spoke with many customer service reps that have said it will be taken care of since the beginning with no luck so far. If you could fix the mix up I would be thankful.

Similar Messages

After 11 years with Verizon, they are trying to get away with ripping me off... Edge program...

Signed up for Edge in May, somehow VERIZON "accidentally" cancelled my Edge program for 5 months, and then sent me a letter saying they were fixing the problem. I never noticed that it had been cancelled, and have never in 11 years had a problem with Verizon. My bill when on the edge program with the incentives, is about $180 for both phones. When it was not on the Edge program due to Verizon's mistake, my bill was $185 per month for those months. So basically, it was pretty much the same price, because of the incentives we received for adding the Edge program, and we were able to get 2 new phones. After HOURS of speaking on the phone with agents trying to correct this issue when my bill hit over $300 in October, we were finally able to fix the money problem and I wasn't "overcharged". However, there has been no one in this company that has been able to help me fix the other pretty big problem with THEIR error. Since they "fixed" the problem in October, they started my Edge program over, and basically shafted me out of 5 months and payments towards the 2 phones. The only reason we agree to do the edge program was to upgrade phones every 12 months, but now because of VERIZON'S MISTAKE, we are going to have to make 17 payments to reach that halfway point. All they keep telling me is that I wasn't on Edge for those 5 months, so I wasn't paying for the phones, but what noone understands, is that if they never screwed up and canceled my edge on accident, then I would have been paying basically the same amount of money every month, except I would be 5 payments further on my plan. I don't care where they allocated my payments, this was VERIZONS mistake and they need to go back those 6 months and fix every bill to show that I was on the edge program and they need to update my account, but refuse to help me. WHO SHOULD I CONTACT FOR HELP? News companies, better business bureau?? I'm so frustrated.

This happened to me to and I feel strongly that Verizon should correct the extension of the end date on 2 phones on my account. I upgraded 3 lines on my account on the same day in April 2014 - one line has continued on the Edge program correctly, 2 lines were taken off the Edge program in error by Verizon and when Verizon discovered their error (and of course caused billing issues that were difficult to work through) and put the 2 phones back on the Edge program, those 2 phones now have a much later end date than the one line that didn't get canceled off Edge (again error by Verizon). During my last conversation with a Verizon rep while correcting the billing issue, I asked if they could correct the issue on the completion/upgrade timeline on the 2 lines Verizon messed up & was told it was a different department I would need to talk to....I am working up the time & patience to spend on a call to Verizon to see if there is anyway they will fix this as they should!

Anyone know how to get out of the edge program?

I dropped my old phone in the toilet and it was not time for an upgrade. Therefore, I went to the get a phone under the Edge Program. I specifically asked the rep at the store if I could go back to two year contract after I paid off the 50% of the program and he said yes. I hate this program. I only did it because I needed a phone and was not due an upgrade. Now I understand that the only way I can get out of the Edge Program is to pay off the entire balance of the phone...which is outrageous. I no longer want to pay monthly installments. I want to pay a one time 2-year upgrade fee and start a new contract. It is my understanding my only choice is to pay off the entire edge or return the phone to Edge up. Problem is my phone has a small crack that I didn't realize was there until my son told me about it. If you look at the phone normal you don't see it but if you look at it from an angle you can see the crack.
I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack. Otherwise, I would need to pay the insurance to get a new phone and then turn it in. This still cost me money. I am contemplating just paying off the rest of the balance and then maybe it will say I can get a new two-year contract, like it does for the other phones on my account.
I have been a verizon customer way back when it was called Bell Atlantic Mobile and you would think they could do something for me since I have been a good customer all these years. I don't want to leave because I have four other phones and a tablet with Verizon but I will if I have too. I would obviously go to AT&T.
Does anyone, maybe a verizon rep, have any options for me?

rellis64 wrote:
... I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack.
Does anyone, maybe a verizon rep, have any options for me?
I'm not a Verizon rep, just another customer like you. EDGE is a payment plan, or Rent to Own, or a lease program if you intend to keep upgrading. If you want off the EDGE program, you can pay off the total balance due on the phone and keep it, and then you can start a new two year contract with a different phone.
In order to return the phone at the 50% point, and be done with EDGE, the phone has to be in good working condition. The crack means it's not in good condition, so you will be charged the full price, whether you plan to EDGE up or go contract. Either way, you'll end up paying for the EDGE phone, over time or in a lump sum. It was one way to get a new phone when you were not eligible for the discounted price on your previous phone, but you need to fulfill that obligation before you can get another discounted phone.
Do you want a new phone/different phone? Look at eBay or swappa, or check with your friends who may have something you can borrow. Or simply keep using the EDGE phone until it's paid for, then look at options at that time.

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Edge program/switching phones

My question is if I am on the edge program and want to trade my phone with someone else will I still be eligible for an upgrade when I pay the 75% off or do I have to bring the same phone that I am leasing to "edge up" ?

It must be the same phone, or you will be charged the full 100%

Has anyone been denied the edge program by sales after CSR states approval?

I have been a customer a decade. Even before it was called Verizon. Due to my latest events with CSR, the ELMIRA NY STORE(swore I'd never return- dishonest used car salesman attitude, do not like educated customers on Verizon policies-caught in lying, witnessed taking advantage of the young and elderly, practice illegal sales tactics, in need of moral and ethics training) I am considering switching to AT&T or purchasing unlocked phones and using different approach to cell communication. Looking into BOOST. That is how disappointed and frustrated with time wasted now up to 15 hours and counting. Also money spent on a service $40,000/10yrs approx including not honored rebates, equipment, fees and taxes. If you compare to EUROPE ask yourself why is it so expensive and different here? Cell service should be affordable for all and not a small car payment!!!
I am trying to order the Sony tablet thru the edge program. here is the letter I sent to correspondence. I apologize it is rough but was in a hurry and very annoyed with verizon's lack of fluid customer service. Along with the degrration of CSR management policies, sales pushy dishonesty lack of "say what you mean and mean what you say" attitude of store employees. I find the CSR department full of inexperience employees and frustrated seasoned ones. Most CSR honestly try to help or don't know how to help and ask for assistance. But the problem is obvious there is NO CUSTOMER SATIFACTION in the company anymore. As of late I am treated like cattle with no resolution to issues except at my expense. Due to current issues with my Multiple Scolerosis and failure of responsive equipment(touch screens) Verizon has fallen short. In the past they have been more then helpful in obtaining disability supportive equipment. Now I can't obtain without paying $380.00 termination fee and going to AT&T!!! Seriously what is wrong with this picture? I also have four lines for family. It appears that management does not care about resolution. Only bait and switch mentality by the "call back within 24-48 hour" that never occurs. No wonder CSR hold time is in excess of 30 min. One issue call takes 1-3 hours of my time with 50/50 chance of correct, honest resolution.
Here is the latest letter sent:
I am writing this email due to my attempt to find a solution to a problem with a device and my Multiple Sclerosis. The 15 day policy regarding equipment exchange should be flexible for persons with disabilities. Six out of eight reps that I was transferred to went above and beyond to identify the situation, take corrective action for a solution. With the exception of two persons. The manager which denied permission to exchange tablet for cell phone and Scott. Scott is in Sales, (removed) would not transfer me to a supervisor for assistance and further investigation on why I am not eligible for the edge program. After being transferred to him to place order and activate the edge program. Which I was told numerous times that I am eligible for if I opened a new line.
He was the third rep spoken to today and eleventh rep in total and the worst regarding problem solving. I guess I was not worth a commission so therefore I get no investment of his time and energy or concern. Which is exactly how he sounded. Whatever happened to VIP customer appreciation?
My second call regarding this tablet started on Monday at 10:30 pm approx. long story short I placed the order for the Sony tablet and upon finalization of sale was informed that I did not qualify for edge due to note on account. After that and three reps at 1:45 am transferred to financial service department, which was closed I had no resolution.
One week prior I had contacted CSR regarding exchange or the purchase of a tablet for line (removed). I received the phone during a MS flair up and thought it was not working correctly due to my fingers contact. So I did not exchange phone thinking it was me. Yes, the phone sat on my desk for at least a month before I initiated purchase of Sony tablet, due to my illness and inability to speak well.
This phone is defective from the start. The microphone does not work and alarm cannot swipe “off” with my fingers. Due to the medical state of my finger tips it is impossible for me to know that it was not working because it was defective device and not me.
A manager needed to be consulted, to give tech support rep permission, to replace phone with tablet, at my expense. I was to receive a call back the next day. I did not Thats when I called few days later on Monday, July 21 at 10:30pm.
I was not trying to get a device for free. I only wist to place the Sony tablet for (removed) line instead of the phone at my expense. I am returning to college and need a tablet. Thats when I was informed that my request was denied by supervisor. No explanation, no call back. Afterwards I was transferred all over the place and to financial service department which was closed.
So I called today and, once again, was told that I am eligible for tablet then transferred to Scott for completion of edge program and denied tablet sale. Also a logical explanation of why a new customer can get a tablet with no payment history and I cannot. I even asked if I bought one on Amazon could it be activated thru Verizon? He said, “No, it must be a verizon tablet.”
Is there any solution besides my having to place a dummy device on line and not being able to get a tablet? I have been informed about edge program and no where did I see upon sales discretion. Can I please get the tablet, which I can use stylus for during flair ups? Or since I live in a non coverage area do I cancel all lines of service and go thru AT&T to get one and use for cell provider? I don't understand why this is an issues when it hasn't in the past. My only concern is trying to get a device that can support my disabilities and maintaining service with Verizon which I like very much, all these years.
Unsatisfied and disappointed with service.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Yes, you are always eligible for Edge if you open up a new line and that is exactly what a CSR will tell you. There are certain conditions which must be met when the transaction actually starts, though. A credit check, for instance. If you fail to pass the credit check when attempting to enter into an Edge agreement that simply means you failed to qualify for Edge even though you are eligible to enter into an agreement. Being ELIGIBLE to enter into an agreement and QUALIFYING to enter into that agreement are 2 separate issues. Any current Verizon customer of 6 months or more and not currently under contract OR willing to open a new line of service is ELIGIBLE for Edge. Only those which pass the credit check would QUALIFY to enter into the agreement, though.
A CSR does not perform a credit check on you when pointing out possible avenues for you to explore. That is ONLY done once you start the purchasing process, which would have been initiated by the sales associate. Once the sales associate runs the credit check, they are in posession of MORE information then the CSR which pointed you towards the Edge plan. The CSR has no way of knowing if you would pass all the requirements in order to enter into an Edge agreement, that is not going to prevent him from pointing out the Edge plan.
Just like purchasing a car, a salesman will try to get you into a car and tell you about the financing available at the dealership. That does not mean you will qualify for the financing, though. If you fail to qualify for the financing, that does not mean the salesman was trying to mislead you when pointing out the financing options.

Very Bad Experience with EDGE Program, Trying to get a resolution for 2 Months

This is long winded but a lot has happened in two months. My wife and I are both on the Edge program. When she initially signed up for the program she got the Iphone 5. She ended up having some technical problems with the screen on her phone so she took it to an Apple store. The Apple representative replaced the phone for her and this is where all of our problems started. A couple months later she was eligible to “Edge Up.” She decided to do that when the newest Iphone came out. She got the Iphone 6 and sent her old phone back just like she was supposed to. The phone was sent back to her because Verizon said it wasn’t the original phone. She called Verizon and explained what happened and was instructed to resend the phone, which she did. We didn’t hear any more about it until our October 27th bill was $398.51 higher than it should have been. They charged us as if we never returned the phone.
We called Verizon a couple times and finally on November 8th a ticket ([removed]) was filed. At that time the representative told us she would follow up within the next couple days but she didn’t. During the ensuing month we made close to 15 inquiries (THAT IS NOT AN EXAGGERATION) with Verizon customer service. During the first 3 or 4 calls we were told that the refund should be coming soon and to be patient. After that the representatives would ask some new questions but mostly ones that we answered on previous calls. The representatives would say they’d have to do some investigating and would give us a call back in a couple days. With the exception of one time, they never did so my wife or I would call Verizon back. Each time we’d be connected to a different person so we would have to repeat the same story and answer repetitive questions. Before we would get off the phone we would ask to make sure the account notes were updated in hopes that we wouldn’t have to keep explaining ourselves.
We were becoming very frustrated over the whole situation. It bothered us that they weren’t getting back to us, that each time we called we had to tell the same information and mostly because we weren’t getting any answers about our four hundred dollars.
Finally about a WHOLE MONTH after the original ticket was filed, on December 5th I finally spoke to a Representative (JP) that was helpful. Apparently, the ticket was stalled because the Verizon Rep either put incorrect or inadequate information on the ticket. She was able to track it down with the USPS tracking number. That frustrated us further because we couldn’t understand why she was able to find this out but why none of the other people could. She was going to look into this further and gave me an email address so I wouldn’t have to keep talking to new people.
We have emailed back in forth many times since December 5th. After the third submission of the ticket by JP, some warehouse in TX has confirmed they received my wife’s phone but I still don’t have a refund. I don’t know what to do!!! At this point I am beyond frustrated. I actually feel a little helpless. This has gone on for over two months. My wife and I have literally spent hours on the phone with Verizon. I haven’t heard from JP since before Christmas. I never would have before but I am considering another wireless company. Can anyone on here help me or point me to someone that can? For anyone that is currently considering the edge program I would think twice.
If anyone is willing to help or has any ideas please let me know.
Ticket number removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

It seems as if you have done all that should be expected of you. I have seen where exchanging the phone at an Apple store has caused this type of problem when performing an Edge Up when the Apple employee who makes the exchange does not file the proper paperwork in order to have this reflected in Verizon's records.
I would try contacting the area president for your location or possibly the person in charge of national customer service. The following site has information about Verizon Wireless leadership with a method to make contact. Simply click on the "View Profile" link on the person in question and at the bottom of the page should be a contact line.
I would relate your story to one of these executives and am confident they will have the fortitude to help you out in a timely fashion.
Good luck.
Leadership | Verizon Wireless

Can i have more information about verizon edge program

What is the deal with Verizon edge program? Does anyone know that if you have 4 lines on your account if just one person on your account wants to participate in the Verizon edge program, is this possible? or does everyone on your account have to participate. Also, I have a few more questions, Let pretend I sign up for Verizon edge and do not want to edge up after 30 days with paying at least 60 percent of the phone that I just got off (which I think is kind of pointless) So I continue paying on my phone for 20 months, then the Verizon edge program is over in 24 months correct? Then after that, then could I go back to new every two program if I wanted to, after Verizon edge contract ends? Then I can keep the phone that I paid for correct? This is all really strange to me. If I pay full retail price for a phone, I do not want to give it back to Verizon for them to resell. It sounds like a leasing program to me. Why would you want the continued payments on a phone, like a never ending credit card bill. Anyway, all I want the Verizon edge for is get an early upgrade and a payment plan for a phone, then pay off the phone and keep it for the remainder of the Verizon edge plan, then end it.
Also, I do not have very good luck with phones working the entire time, that is what concerns me the most. I have a s3 currently and it is completely messed up for the past couple of months. The phone is acting nuts, drops calls, no reception, cuts out, powers down at 46 percent. So how is this going to happen if im the Verizon edge program and something happens to my phone, then I cant put a back up phone on my account for a replacement.? If the phone is defective and one of the stipulations of the plan is to return your phone in good working condition, then how would one do this is this situation happened?

The Verizon Edge payment option is basically a "leasing" program. The New Every Two program was retired in 2011.

Getting out of the Edge program

We were talked into getting onto the Edge program when we upgraded our phones. Normally we just purchase the phone and then wait two years to get another. The salesman told us that this would eventually save us money. That has not been the case and this is the worst program for people that keep their phones. I believe we were misled and I am disappointed. Verizon has always behaved better than AT&T and this just puts the company in the same boat. My question is this - How do we get out of it?

MMGettler wrote:
We were talked into getting onto the Edge program when we upgraded our phones. Normally we just purchase the phone and then wait two years to get another. The salesman told us that this would eventually save us money. That has not been the case and this is the worst program for people that keep their phones. I believe we were misled and I am disappointed. Verizon has always behaved better than AT&T and this just puts the company in the same boat. My question is this - How do we get out of it?
The Edge program can save you money. For some others it's doesn't. when you state you "purchase" a phone and wait 2 years. I assume you mean you get a subsidized discount and then sign a 2 year contract. You do realize that's not paying full price for a phone. The Edge program is CLEARLY stated on the website. Before agreeing to anything one should be an educated consumer.
If your past your 14 day return time to get out of the Edge program you must pay off the remaining cost of the phones. Exactly how were you mislead? You take the full price cost of a phone divided that by 20 payments. That's your Edge payment. You get either a $10 discount per line for data plans under 10 GB and a $25 discount per line for data plans 10 GB or higher.
Let's take look at subsidized vs Edge. Take a LG G3
Subsidized - $200 plus $30 upgrade fee = $230 plus taxes. So around $250 total
Edge with 10 GB data plan $600 plus taxes is around $650. $25 Edge discount for 20 months = $500. $650-$500=$150
So clearly the Edge plan is cheaper in the long run. Also if you keep the phone for 24 months like contract then the last 4 months you get a $25 month2month discount for another $100 so the total cost of the phone for 24 months is $50 vs $250 for a 2 year contract. This also doesn't take into account your taxes/fees are cheaper each month too. Ours is $1.75 a month over 24 months that's $42 thus bringing the cost of the phone down to $8 or less. With less than 10 data plan then Edge is not as attractive unless you like to upgrade yearly.

Payables Transfer to General Ledger does not kick off Journal Import

Hello,
This is on 11.5.10.2.
We have some invoice batches that are not posted in GL. This problem is sporadic and only happens for some batches and not all. It is unclear to why some batches are posted fine and others are not.
The problem is at payable trasnfer to General Ledger program. After these batches are validated and create accounting has been executed successfully, we submit Payables Trsnfer to General Ledger program.
This program does not kick of Journal Import child process for these batches. It just completes normally without showing any error detail on log/output.
What could be the reason? Why Payables Transfer to General Ledger is not kicking off Journal Import for these batches?
I have even verified GL_INTERFACE and there is nothing there.
Please advise.
Thanks
D

Are these invoices accounted, and was create accounting done for these Invoices?
If so these should be available for the import.

Kicked off from WEBI when click on Edit in the webi report

I have admin right, and this happened first time. When I click on the edit, I got kicked off. The application shut down itself. And then there is the log from java...hs_err_pid517. I found there are 3 folders in my program files. Any suggestions?

i had this many time before
you get the window closed and some file added to your desktop
this is caused by the java,
so you did the right thing to install a new java.
good luck
Amr

Email regarding upgrading any phone on plan with Edge program

Has anyone received an email in the last couple days telling them about the new Everthing Plan and an upgrade promotion that states-
And now for a limited time, MORE upgrades!
Through March 31, we’d like to offer you the chance to use Verizon Edge to add a line or upgrade any phone* on your account, regardless of current upgrade eligibility. In addition to a great new phone, you’ll also get a $10 or $20 monthly credit for each smartphone on your More Everything plan under this program.
Stop by your nearest Verizon Wireless Store for a complimentary plan review and to upgrade today.
* Upgrade any phone in good working condition that was not purchased through the Edge program by trading it in. Only phones activated prior to 11/13/13 qualify.
I went to the Verizon store and talked to Customer Service and even though I have 2 lines that were purchased prior to 11/13/2013 for some reason my account isn't flagged correctly for this new promotion so I've been denied upgrading both of my lines. Customer Service's only advice to me was to write a letter and mail or fax (yes, handwrite a letter that has to be mailed or faxed) to the Correspondence Team that would then contact Corporate to possibly fix this issue. Anyone have any other advice or are having this issue?

Ak47jones82 wrote:
We just upgraded our plan to More everything plan and also upgraded 2 new phones on the plan and added a tablet...we were NEVER informed about this Edge program or it's discounts/deals that could be applied to our bill. Shouldn't we be eligible for the $20 off smartphone/month? We have been verizon customers for over 10 years and pay almost $200-$300/month! We need as much shareable data as possible and unlimited messaging. Please tell me what ALL of my plan options are and I need to know if we qualify for EDGE discounts!
The customer can also do themselves a favor by educating themselves before heading to the store and purchasing the devices.

Misinformed about Early Edge Program! Can I file a complaint?

Back in September when the new IPhone 6 was released I was very excited to find out about the Edge program and also to find out that I could do an early Edge and get my iPhone 6 before I was eligible for an upgrade.
I first attempted to do a live chat to get more information and was informed that I could do an early Edge and that I would have to send back my old phone but would get a gift card in return. I made sure I asked about this because I saw it flashing all over the website. I wanted to know more details and make sure that if I sent back my old phone that I would get this gift card. I was also told that I would get $10.00 off my monthly bill (I made sure I asked about this because I also saw it on the website). The person on the live chat was disconnected so I called into customer service to order my iPhone 6. I made sure I asked about trading in my old IPhone again because if I could keep it I would rather do that but the female representative told me that I would have to turn it in. She said that there would be a label that would be enclosed in the box that my new iPhone would come in. I should use the box and the label to send it back. I made sure to ask AGAIN that I would get the gift card, she said yes, it would take 4 to 6 weeks. I also asked again about the $10.00 discount on my phone bill and she said yes I would get that also.
So, I did get my new iPhone and I sent back my old iPhone as instructed using the box and label that was sent to me. It was delivered on 10/14/14 to the Return Processing Center in Texas.
I called two weeks ago and tried to find out status but the recycling department did not have any information for/about me and customer services didn’t even bother to look anything up and said to call back later, they have 4-6 weeks.
Today I called again to check status and after 4 phone calls being bounced back and forth from customer service and the recycling department I spoke with a very nice representative who told me that since I did an early Edge that I was not entitled to the gift card. Needless to say I was very upset that I was misinformed. I then went on to ask her about the $10.00 discount on my phone bill and she said that I could get the discount if I had the More Everything plan. None of this was said to me when I initially ordered the iPhone 6. The representative was nice enough to try and help me get some kind of discount to correct this wrong. She switched me to the More Everything plan so I could get the $10.00 discount I was told I would get initially. Why the representative who I spoke with initially did not tell me this, I will never understand.
I am more upset because my co-worker ordered her phone right after me, spoke with the same representative, and was given the same misinformation. I have been a long time customer with Verizon Wireless and have always advocated for Verizon. This is why my whole family has Verizon Wireless now. My co-worker even switched from AT&T to Verizon because of me and now I am so embarrassed to have convinced her to do this.
It is really not about the $200.00 gift card that makes me upset it’s about how Verizon has let me down and has made me feel like I can’t trust anything that has been said to me by your representatives. Needless to say, that as soon as I can I will be leaving Verizon and going to AT&T and will no longer be able to give positive recommendations for your company.
Thank you for your time in reading this.

Hi susieque74! Thanks so much for your loyalty to Verizon Wireless, and I'm sorry for any misinformation with regard to edging up your device with the trade in program. We actually do not handle any of the details with the trade in program. However, you can contact them by phone at 877-247-3846 or online at http://vz.to/1zkLiXx
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Verizon Edge Program

I have been a customer of Verizon's since 1992. At this time and over the last 11 years my account has not had less that 4 active lines at any given time. I also need to mention that I pay my bill, sometimes making arrangements 3-4 times a month. Let me repeat, Verizon is getting 3-4 payments a month with each payment ranging from $150.00 to $300.00.
This past Saturday my husband paid $200.00, on Sunday I scheduled a payment for $300.00 and yesterday my daughter paid 266.55 on our account. Monday morning after paying $500.00 I woke to my service being suspended. So at 7:00AM I called Verizon who's representative told me that their was a glich in their system where it did not acknowledge my second payment so my services was suspended.
Yesterday I call Verizon because my daughter was having issues with her phone so we decided to call Verizon and get her (Iphone) and myself a new phone (Galaxy Note 3) through the Edge Program. How about Verizon told me that (BTA) Bill to Account was suspend on my account because my service was suspended the day before. Four calls yesterday and 24 hours later Verizon is telling me they can make me an offer, of course I want to hear this.
You paid us $200.00 on Saturday, $300.00 on Sunday, $266.55 on Tuesday plus my daughter paid another $140.00 just so she could have a phone. So the offer we have for you is, if you trade in your Galaxy S4 we will give you $165.00 as a trade, $300.00 coupon and you pay $234.00 for the Galaxy Note 3. My response was, that's your offer? Aside from the $906.00 Verizon got in the last 4 days, pay us another $234.00 and you can have the phone you want O_o, really dude! So that means in the last now 5 days Verizon would have gotten $1140.00 because a glich in their system did not acknowledge my payment and my services was suspended. So after 11 years of loyalty and payments 3-4 times a month my account is not eligible for the Edge Program. If I didn't know it 11 years ago, I know it now. Verizon only has loyalty to itself, keep feeding me your money and I will (removed) on you in the end.
The True Meaning of Loyalty and Customer Service
Although customer loyalty is often achieved through offers, discount coupons,
rebates and other kinds of rewards, long-term customer loyalty can only be
created by making your customers feel that they are your number one priority.
Comment edited as required by the Terms of Service.
Message was edited by: Admin Moderator

Just an obsevation from reading your comments
Point 1. The 906.00 dollars you paid VZW was money owed for prior service and was paid late because you mentioned service suspension on one of your lines. - The issue was determined to be a Verizon issue and NOT my issue which I was compensated for due to the fact that my payment was in the Verizon system.
Point 2. You have a very iffy payment plan at best where a number of people are making different payments at different times. I would guess that over time the ontime payment history is not perfect.- Doesn't matter who makes the payment or how, Verizon's system should recognize the payment exists and perform accordingly.
Point 3. The prior moneys paid that you owed should have nothing to do with renegoiating a new contract and a new phone. What did you think VZW sould have done, forgive the payments because of your perceived customer loyalty. *- Never once did I imply that I wanted any payments forging, and snce you are 'perceiving' the situation and speaking out the side of your neck, check with Mr. Mead, his take on this is a lot different than your's. You may just learn something!!
Point 4. You were probably denied the Edge program because of iffy and unusually payment practices of the past. Again, check with Mr. Mead, his take on this is a lot different than your's again since I was compensated for this whole issue!!
Point 5. To build customer confidence with VZW, make only one payment per month and pay it in full. Make sure it arrives on time. Do not wait until the due date to pay it, pay it early all the time. Being a customer of VZW for 11 years is not the only think they look at before offering you a contract. Me being with Verizon for 11 years and paying my bill is the only customer confidence I continue to build. Since you have never walked a mile in my shoes and unless your life is perfect what gives you the right to tell me how to pay my bills? I feed off self-righteous comments such as your's and that is the reason I was compensated more than you maybe aware of.

Edge Program question

Here is what I understand about the Edge progam:
Must be eligible for an upgrade.
Must turn in current device (in good condition and working) to get into Edge program(at least this is the case if you are being offered an early promotion into the edge program).
Will pay 1st month payment + taxes on full retail amount at store.
Retail price divided by 24 equals monthly payment added to your monthly bill which is the same plan price as those that have subsidized phones.
Full remaining balance of edge phone can be paid at anytime, after 6 months of being on program you can elect to "edge up" and get a new phone by paying the difference between 50% of the retail price of the phone and what you have paid to that point so far on the program.
If you "edge up" after paying 50% of retail price, you must turn in a working phone in good condition and choose a new phone and start making payments on your new edge phone and you are no longer charged for the payments on the edge phone you turned in.
If you want to cancel the edge program and go back to a 2 year contract you must pay the difference between the amount you have paid for the phone so far on the edge program and the FULL retail price of the phone.
Here are my questions:
If my current contract is up, meaning I am no longer obligated to stay with Verizon and have converted to month-to-month, and I want to try the Edge program, do I have to turn in my current 2 year old phone?
Scenario 1: I have been on the Edge program for 7 months and I pay off my edge phone, after 2 more months they come out with a phone that I just have to have. Since I have already paid off the initial edge phone, do I have to turn it in to get that new phone on the edge agreement?
Scenario 2: I have been on the edge program for 14 months (so I have paid more than 50% of phone price) and I upgrade to another phone. Let's say another edge customer who has the same phone I do but has just now hit their 12 month mark is also upgrading to the exact same phone I am. Am I compensated in any form or fashion for the 2 extra months that I have paid?
The only advantages (to some people) that I see are:
Free financing on a phone that is more phone than one can afford.
Can upgrade more often with no upgrade or early termination fees.

I have a question regarding the answer that was given to this post.
" 2. Must turn in current device (in good condition and working) "
I've just experienced this. Local store said too bad, sorry. I even posted pictures in one of my other posts. Screen, keyboard, back of phone and 1 & 3/4 sides are perfect. 1/4 of the left bottom of the plastic case has scratches on it.
I was told no early edge. Local store said "like new" condition.
I could understand it if the screen was cracked, damaged, had dents on it, wasn't working, but none of the above.
One would think that the local store, who ultimately makes the decision would actually look at the customer history just a tad bit and the success of their new program.
I was offered the early edge by Verizon in a flyer.
I contacted customer service with questions on it.
I was told I could keep my current plan. Wrong, I have unlimited data.
Second if the local store had looked they would have seen a 16yr+ customer with 3 smart phones on the plan. They didn't.
I think with service like this that Verizon is going to end up falling short with their new program.
I've spent over $7400+ with Verizon in the past 3yrs and they never even looked at the customer history, instead, relied upon poor customer service.

Kicked off edge program

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