Kyocera Brigadier, awful outbound call quality

Working on the farm and in the woods I thought it would be good to have an indestructible phone in case of an emergency.   Have that supposedly indestructible phone, the Kyocera Brigadier, except no one will be able to hear me if I call 911 for help. 
The outbound call quality on this phone is miserable and frequently totally undecipherable by the other party.  In fact I had a Verizon support person ask which phone I was using because the audio was so bad on his end.  He promised to look into the matter, to my knowledge that has not happened.
I have been to the Verizon store to complain and the fix then was a factory reset;  things were better ...for a few days.
Emailed Kyocera the other day, they sent instructions saying to do another factory reset.  Great, except the instructions are wrong as tell you to remove the battery as part of the process.   Can't remove the battery on this phone.  Pointed that out to Kyocera, no follow up.
Net-net, if I do get into an emergency I will have to send a text.

Hello SwitchgrassFarmer,
Long story short, I had to upgrade my Brigadier's firmware because of a display problem I was having and the update fixed the display but as a bonus my call quality improved. I could always hear everyone, that was never a problem...in fact I have yet to encounter a situation where I couldn't hear someone but the opposite was not true. In the car for example, if I had the windows rolled up it was OK but if I rolled down a window(s) then people on the other end would have trouble understanding me. I tested this and it sounded to me like the phone was picking up literally every sound and broadcasting it to the other person.
The update fixed the display but as an added bonus it helped the call quality. I don't know what or how it did it but I am happy it did. I almost never get complaints any longer. It's worth a shot to make sure you have the new firmware version.
Go to Settings > About Phone and look for Software version.  Make sure it is the 1.723VZ and not 1.102VZ.  As of now, 2/26/2015 the 1.723VZ is the newest to my knowledge.
I hope this helps.

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