Lack of care

I have had this LG Lucid for 1 1/2 years not been pleased with it from the start. I had recently not been able to download vids or pics from friends or family. So I called the lack of customer care center and he talked me into getting a NEW refurbished (oxymoron), because he could not get the phone to download the pics. Well my old phone I sent back in and it had a small break in the corner, I am talking 1/4". I got charged 299.00 for this phone.
And I had insurance on the phone.. well the these ppl don't care. What they should have done (customer care!!!!) is sent the claim in on my behalf at that point. FGS.. I would have done that for my customer. Simple,, this company charges the most by a long shot for SERVICE.. really. What service, yes we get mobile phone in most areas, but that's not all we ask for for paying so much for Verizon.
I get this New refurbished phone and now this thing shuts down out of the blue.. I have not called them on this. I am about to change carriers.
sincerely,
Very Displeased customer

Hi usivaj,
I have found your complaint in the system, and will ask the Australian Care team to contact you as soon as possible.
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Similar Messages

Lack of CARE from Customer Care - Need an Aust con...

I raised a complaint via the contact us above and to be honest.
it is the WORST experience I've ever had. The customer care is useless. It has now been over a month and everytime I go back to them, they answer with the same response. I posed several questions and they come back with the same answer and NEVER answer the questions I've asked.
To be honest, they must be imbeciles as no matter how many times I point out my questions,. they still don't answer them,.
I'm fed up with Nokia and will not recommend it to anyone. I've also sat down with the board of my company to phase out the use of Nokia's as there is no service.
Please provide me details of an Australian manager I can raise my complaints through as my next step, in the next few days, will be to go through the ombudsmen and drop a side not to Today tonight/A Current affair. As I've seen ALL over the net and on the forums, there are a lot of unhappy people with a useless product!

Hi usivaj,
I have found your complaint in the system, and will ask the Australian Care team to contact you as soon as possible.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

BT Lack of care via telephone. Help from here appr...

Inifinity fitted on Thursday and as a result lost the BT link to Sky.
35 minutes and four different, repeated, conversations with the Call Centre resulted in an offer for a BT Engineer to return and reconnect Sky.
Now I am told this isn't BT's problem (Despite the problem being caused by a BT Engineer)
BT are happy to charge me to correct this but empasise it is at my cost.
Can you explain why BT can leave equipment, that isn't theirs, in a failed state then claim 'Not our responsibility? Is it legal?
I have said remove Infinity and take me back to where I was. As in, disconnect me.
BT attitude is 'Suit yourself.' Fantastic Custemer Support.
So. I shall. My 3 brothers and sister will also take their business away. My 3 children will. 5 of my colleagues at work are also going to transfer to a different supplier. 6 of my wife's friends will also be removng their business.
I doubt BT care, and realise our business is immaterial, but what an attitude. 'We broke it but you need to pay us to fix it.'
Is this attitude legal? I suspect if a builder or mechanic worked like this they would be out of business fairly quickly.

It may be the link via a normal telephone socket that is used for the on demand content of sky.
When the engineer installed the infinity did he explain that depends on how your sockets are wired you may not have service on them all when he has finished his installation process?
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DOA iMac - Apple "Lack of" Care

My 24" 2.8 GHz iMac arrived on Wed 8/22. I was disappointed to find that it had a malfunctioning fan and Tech Support deemed it DOA and needed to be returned. I was informed that shipping labels would be overnighted to me. Apple would not send a replacement until the original was returned.
Two days later....no labels.
Another call to technical support...20 minutes on hold and then a helpful guy who says he'll call Returns directly and solve my problem (no useful info had been recorded in my case file). He calls me back later and says HE CANNOT GET THROUGH TO ANYONE IN RETURNS but has "escalated" my issue via e-mail. What a joke.
Apple seems content to hang on to my money (maybe I should ask for interest?!?!), but meanwhile I have no indication of when I'll receive a working unit and no way of contacting anyone with the ability or willingness to do something about it.
Any suggestions for cutting through the red tape?

Unfortunately, not all machines will arrive in perfect working order, some do get rough handling during transit. This is true of all makes not just Apple.
However, from my own personal experiences of Apple Customer Care, the treatment end users recieve from Apple is awful. I recently had 2 replacement Mac Pro's sent out the first of of which was damaged in transit. While I did eventually recieve a replacement unit, it took over 8 months for Apple to decide my original unit was beyond help and agreed to a replacement being sent out.
During the 8 months, the original unit was not useable and so was packed back up awaiting a solution (fortunately I had a trusted PowerMac G5 Quad to use as a back up so I was able to get some work done but did however build up quite a backlog of work and eventually had to turn work down in an attempt to ease the amount of backlog. The work I had to decline cost me several thousands of pounds in lost income which Apple gave no consideration to or compensation for.
I purchased the extended warranty which Apple transferred to the replacement machine but decided to dock the original 8 months from the warranty period. Hardly good customer relations. Apple agreed the original machine was in effect a lemon and agreed it could not be used yet the penalised the replacement machine from having the full 3 year warranty period.
After this episode and experience, having had to fight to get anywhere with technical support, eventually I escalated the problem to their Executive Relations Deprtment, 8 months on I get a solution which should have been offered immediately. Not happy. Apple just adding insult to injury.
The replacement Mac Pro has so far worked without issue and is a joy to use, unfortunately Apple's after care leaves a very bad taste in the mouth. They really do need to get it sorted out.
When it is time to replace my current network of systems, in light of my experience with Apple since the Intel switch, I doubt I will be replacing any system with another Mac. I will have no choice but to switch back to Windows based systems unless Apple really get their game and build quality back on top form. OS X is a joy to use, I just wish the machines Apple provide to run this platform on were up to the same high standard as the OS.
Hardly as Apple state on their web site "absolutely flawless integration of hardware and software", "Macs just work". The jury is still out on that.
This is not an Apple hate post, just an honest post from an Apple customer sharing my experience with Apple so far. I have to admit when I was using PowerPC based machines I only ever had one need to call tech support and the problem was sorted out pretty quickly, however since I swapped to Intel based machines, the need to contact Customer Care has been increased significantly and the over all quality of the machines I have received has been poor.
Keep at it if you are unhappy, escalate the problem to Executive Relations if need be and when you do get your replacement machine I hope it is a better experience all round for you.

Lack of care or skills within BT

I have over that last few months had consistent issues with my broadband connection droping
So i went through the frustration of trying to get BT support to understand the issues
An engineer was sent (an engineer who fixes lines and knows nothing about IP, routing or how applications travel on IP)
He tested the line and found not issues, which is what I expected as the issue was at layer 2 and above.
Without asking the fault was closed.
I was still having issues and yet again went through the frustration of trying to get BT support to understand. This time i was asked to replace the home hub 2. This arrived by post and it was broken. I again rang support
Another engineer who did the same line tests and tried to put the broken home hub on to the line. Did not listern to me at all.
I should say at this point, I'm fully skilled in IP, routing, etc as I was a Cisco IP network designer.
This sorry tale went on and on even with second line support and attempted escalations to managers - and that’s a joke.
Yet another engineer who turned up without my knowledge, a replace home hub to home hub three, a switch of the copper pair, a re-patch on the cabinet and a re-homing on the DSLAM at the exchange, so in other words a new install and we seem to have a stable broadband.
As you would expect I asked to monitor the connection for 5 days before I would consider the problem fixed. They however closed it without confirming with me.
I have today attempted to get some sort of compensation from billing for a rubbish broadband service. They informed me as it was not a fault (WHAT) – A line dropping is not considered worthy of compensation.
I then contacted the faults team about this and after explaining my frustration at this managed to get 20 days (13 odd pounds of compensation – what a joke)
Suffice to say I’m off back to Virgin. 50 Meg and it never went wrong

Hi cdeakin,
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Stephanie
Stephanie
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Monthly Payment Plan & lack of care!

I am in my mid 70's & I have been with bt for about 50 years for phone only. I have been on a monthly payment paln of varying amounts all under £30 a month. I thought I was on anytime call plan, however it was only weekemd calls. When BT restructured the prices of calling time and evening rates went up considerably, so do my bills. My last quarterly bill was £145 of which £91 was for calls to uk landlines £46 for line rental and £8 for other calls. BT called my and said my monthly payment plan payments were too low and they were putting them up to £79! I discovered when my last quarterly bill arrived that I was only getting weekend calls free. It is disappointing after being a customer for 50 years that when the customer service agent called me regarding my monthly payments that they didn't inform me why my bills were so high and suggest that they put me on anytime calls. However, they didn't and had a pensioner paying £60 a month more than necassary!!

I would agree that you should be on Anytime calls, and you should arrange that straight away if you haven't already done it. That should cost £22.45 a month plus any non-inclusive charges.
As to your monthly payments, it's not possible to say what you should be paying as that depends on how much of the £145 had not been covered by your credits. If you can post a bit more detail there might be some specific advice on that.
In general terms though, my view is that the way adjustments to the monthly DD work can be a bit of a swindle, and I'm currently pursuing this with BT. As well as posting more detail, have a look in MyBT > My bill > Manage your payments > Change regular payment > Change payment details > tick "Change the amount you want to pay". When you click on the current amount what does it say in the pop-up box?
You can click the white star next to this message if you think it was helpful.

Lack of support from Apple re iTunes.

For 4 weeks now I have been trying to get help from Apple and I have been sent from pillar to post!
Initially, after downloading the latest version of iTunes, I found that I could no longer purchase any music. I was receiving: "An unknown error occurred (0x80092013)" but after some 3 weeks, this changed to, "We could not complete your iTunes Store request. An unknown error occurred (-1202)".
I have searched for help on the support community (more helpful than Apple) and followed all the suggestions offered to me - but still no luck. NOW Apple tell me that it's not their fault, the problem is my end and they tell me to phone and PAY MORE for their Technical Support Team to fix it! See my latest reply below:
"As Sue has mentioned Apple cannot fix this for you because it is related to end user settings on your computer. I did speak with my manager and our engineering team, and they advised that all relevant information that is available to the iTunes Store Staff has been provided, and the next and only available step to assist with this resolution is for you to contact the Apple Care Technical Support Team, and see if they can help. The iTunes Store has exhausted all options and provided all information that we have available.
A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To contact them directly please call:
(44) 0844 209 0611"
I replied thus:
"I do not believe I am reading this!
Everything worked perfectly until I updated to the latest version of iTunes - and, NOW, you are telling me the problem is at my end?
What about the hundreds (if not more) who are having similar problems? What about all the money I've spent on 3 products - not to mention all the songs I've purchased?
Why can't I access Apple Care Technical Support online? Couldn't they access my system if I give the required permission?
Why should I have to pay more (in reference to your "fee-based support options"?
I have already spent more than £60 downloaded suggested "fix" programmes and none of them helped.
Do I need to take legal action?
I am thoroughly disgusted with your total lack of care for a loyal customer!
Martin Mahoney."
PLEASE SHARE with as many as possible as I am sick and tired of big-business being able to just wipe their hand with their customers' problems (once they've got our money).

No problem, I could probably have struck a better tone. Couple of months away from 50 myself and don't always have the patience that I used to...
Ouch on the Speedy PC Pro front.
Believe me, I've been there. Beating my head against a brick wall, trying my own ideas and the ones I can find online, and nothing works. Sometimes we have to put the problem to one side and come back in a new frame of mind. Set yourself a time limit and know from the outset that you might not be successful in that session, that way it is not so frustrating if you're still no further forward at the end of it.
The essence of the posts I've tracked down so far is a suggestion that your PC either can't see the correct servers to talk to, or having found them has decided they can't be trusted and therefore doesn't let iTunes do its thing. As I say this isn't an issue I've ever had, or read up on, so I don't have any instant suggestions for what to do next, but I will keep my thinking cap on.
One of the linked threads I read mentions "an ongoing issue that Apple are aware of". It is best to take these claims with a pinch of salt, but there may be an identifiable common cause that is affecting you and a (relatively) small number of other users. Apple tend not to make pronouncements but they do keep working on improvments. Just because they can't/won't troubleshoot with you on an individual basis doesn't mean they do nothing. You might find the next build of iTunes fixes things for you regardless of what you do in the meantime.
Your existing content isn't lost to you. It will still play in iTunes or on your Nano, and you can still import CDs to your library.
tt2

Shocking customer care

I am a new customer of bt my account number is . On 8th/9th April 2014 i phoned bt as my broadband service is not of a standard i am paying for. I was told to call the tech team which I did. After numerous long winded conversations i got no where and asked to escalate the call and to speak with a manager, I was refused as the manager was going off shift in 5 minutes, i asked for it to be passed to a manager of the next shift and was told no as its not protocol and that a manager would call me within 48hrs.
Wednesday morning 9th April i speak to the customer option team and raise a complaint as I was misled when sold the product, I was told it would power my now tv box but the mbs into the house doesn't power it, yet your salesman assured me it would when I purchased bt internet and phone.
Thursday 10th i get a call from Indian call centre tech manager saying that he is waiting for the sales team to speak with him and will be another 48hrs.
6 days later
Wednesday 16th no one has called, i speak with Carl in customer options team he apologises that no one has called me, whilst on the phone to him he is speaking with the people who are supposed to be in contact with me, they call whilst im on phone to Carl, its the tech manager in India again,i say I'm speaking with bt they hang up. Karl informs me that my complaint that was made on wed 9th for being mis sold was tagged onto the original complaint and had not been dealt with as its in the wrong place.
I tell him this is not good enough and he replies no its not and that I've just been passed from pillar to post. He then speaks with his manager and tells me that this will be dealt with by close of business thurs 17th as they have to draw down the call to listen to it. He added it may even be dealt with tonight (Wednesday 16th).
Thursday 17th April i wait in all day for a telephone call that I was assured and told would definatly happen. 6 . 15 pm no phone call so i call bt again i finally get to speak to a manager and she kindly tells me that Carl should not of said that it would be dealt with as it would take 5 days. After another long winded conversation i sit here writing to you gentleman as I feel so angry annoyed stressed and demoralised by the lack of care, honesty and respect your co pantry have shown a customer, I have been lied to , patronised and spoke to like i was a child, mainly from Indian call centre. Last week i was in hospital i had arterial fibrillation and had cardio version to have my heart re-started i also had a heart attack in hospital, no its not BT's fault that this happened but the stress you have caused does not exactly help, I'm paying for a service that didn't work correctly and still doesn't work correctly. I have spent hour upon hour on the phone dealing with misinformed people.
Why have the Indian tech team not contacted me?
Why could I not escalate a call to a manager?
Why was my complaint raised on wed 9th logged in the wrong place?
Why has Carl told me blatant lies?
If they were not lies why did i not get this dealt with today?
Why was Carl told by his manager to tell me this information?
Why did your salesperson tell me something that simply wasn't true, he mis led me.
Why am i having to write to people like your sled to deal with an issue that should of been dealt with already?
Yours frustratedly
Andrew

Hi Andrewwhitney,
Welcome to the community and thanks for posting!
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Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
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AT&T Doesn't Care About Long Time Loyal Members Time to Switch

I recently went to Verzion to see what they offer and they offered me 15gigs for $80 a month while at AT&T I'm paying $80 for 10 gigs. I called AT&T to see if they can do anything about it and both rep for AT&T and the Mananger said nothing we can offer other then 20 gigs for additional $30. After being with AT&T for 15 years and the attitude i got from both the rep and the Manager lack of carring its time to switch to Verzion.

asmir03 wrote:
I recently went to Verzion to see what they offer and they offered me 15gigs for $80 a month while at AT&T I'm paying $80 for 10 gigs. I called AT&T to see if they can do anything about it and both rep for AT&T and the Mananger said nothing we can offer other then 20 gigs for additional $30. After being with AT&T for 15 years and the attitude i got from both the rep and the Manager lack of carring its time to switch to Verzion.
AT&T is offering you 20GB of data for $110/month, when they charge $150/month for it to a new customer, and you don't think they are willing to give you anything to keep you as a customer? Good luck finding another company willing to give you that large of a discount (about 26%) on your data plan just because you think that you are paying too much, and at the same time let you keep all the features of yoru service you already have, not to mention the other benefits form not changing carriers.

FIOS TV hasn't worked right since '"upgrade", customer service hasn't been very helpful to date

A few weeks ago we were pitched a holiday deal to renew/upgrade for 2 years. This sounded like good value (upgraded equipment, new premium channels, etc), so we went for it. Unfortunately, we've had nothing but issues since.
The main room STB (server) frequently gets an error message (Your STP has encountered an error and must reboot). Sometimes you can exit this and live TV will skip a bit but resume, other times the box reboots on its own. Unfortunately, whatever is causing this error renders On Demand completely useless. Any program started simply crashes with the same error message within the first 3 or 4 minutes. I've tried multiple hard resets of both the box and the router to no avail. The "client" box in the bedroom suffers from channel stuttering and artifacting due to the fact that the server is acting up.
The first outreach to Verizon CS was via chat message and was very brief. There was a few minutes of basic troubleshooting (did you reboot the box? did you reboot the router? is it plugged in? etc) and the support rep stating they were sending me new STBs. A few days later, I received the new boxes and swapped them in. The error still occurred. My second outreach to Verizon CS was via a phone call and lasted two hours with the rep and I trying various things. We tried re-activating the boxes, he tried manually activating the server, etc, so after two hours we scheduled an appointment with a technician to come out to the house. First available appointment was unfortunately 10 days later (12/23).
Technician comes to the house on 12/23 and tries various things over the course of an hour. He checked the service box outside to make sure a good signal was coming into the house, everything okay there. He checked the signal at the STB and that looked fine as well. He ran some other tests but couldn't figure out the issue. As a last ditch effort, he tried replacing the router and the problem was solved. On Demand working fine, bedroom box is fine, etc. Everything was great for about a week until the problem returned.
Third outreach to Verizon CS was a couple of days again on chat. I explained that the issue was provided a few weeks earlier and the rep told me that they could check the history on the account. I was then asked to explain the entire issue again which I did. I also mentioned that I was looking for a credit on my bill. The rep then immediately transferred me to billing to get the credit handled before I could respond. I again had to explain the issue to a billing rep and the credit was processed. I was told that I would be transferred back to support (where I undoubtedly would need to explain the issue a third time) and when I was transferred, nobody picked up. After waiting 30 minutes, I re-initiated the chat and explained my issue for a third time. As this point, all I wanted was a new router since this seemed to fix the issue last time. The rep wanted to troubleshoot the issue but I wasn't home at the time. I explained that I was fed up, had already spent two hours on the phone didn't want to spend any more time on the phone and asked that a new router just be sent. The rep refused this without troubleshooting and scheduled a call for 5pm later the same day.
This was this past Wednesday. I never got the call. I'm still having the issue.
I left Comcast for Verizon two years ago and it has been great. Until this upgrade happened. Paying more money for broken service is pretty demoralizing. And the seeming lack of care from Verizon CS is also pretty disappointing.
If anyone has any ideas as to what the problem might be, I'm open to them.
Oh and apologies for being so ornery to the last Verizon CS rep I spoke to on chat. I understand the issue is not your fault (I've worked in CS for 11 years), I am just really frustrated at this point.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Safari 6.2 does NOT work in Mountain Lion; huge issues

Question is does anyone have any ideas about this.
Also my purpose is to WARN people NOT to upgrade to 6.2!!!
15" mid-2013 MBPr running 10.8.5. Upgraded to Safari 6.2 today and regret it mightily (this is why I rarely upgrade until FORCED). Immediately, could not open most of my Google docs or Gmail. Kept getting this dialog:
"This error has been reported to Google and we'll look into it as soon as possible. Please reload your page to continue."
But I couldn't reload--the error kept continuing. Endless loop of click Ok and it comes back. Plus, got colored spinning beach ball hangs on MANY other sites (including ironically Apple site to go to support forums). and every 3 seconds "webpages have stopped
NONE OF THIS was going on with the same tabs opened in 6.1.x or whatever it was before that. It was slow, but otherwise worked.
I tried to use Time Machine to go back to my last Safari app and of course got the message that Safari is necessary system software and could not be replace.
After trying to get through to tech support twice and getting disconnected (???) I got someone who told me it would NOT be possible in any way to downgrade to previous version of Safari.
I was further informed that "we cannot test new versions of browsers to work with all apps and be sure their functionality is not broken." I said "I would think Google, though, might be kind of a priority as one you would test." it's not like it's an OSCURE APP.
I was also told to upgrade to Mavericks so i could just use safari 7.1. I do NOT want to upgrade to Mavericks for very specific reasons (not the least of which, besides this situation which happens all too frequently, is that there are other things that are broken in Mavericks as i can see on my 13" retina Macbook, particularly with Apple Mail, which I find very annoying, and other functionalities and interface things that I find less friendly in Mavericks). I have one Mavericks machine and I want one Mountain Lion machine. Period. This should be OK.
I asked for a supervisor when the guy suggested i simply use a different browser like Firefox or Chrome. Are you KIDDING me? That's your answer?
I use Chrome and Safari each for specific work things and Firefox for all personal. THat is how I organize my stuff. I edit Google docs related to one client's work in Safari. THat is where my permissions are to access those docs.
I said that any released version Safari should work with major, hugely popular business apps and I should not have to SWITCH AWAY FROM SAFARi. If you are suggesting i NOT USE SAFARI, then it shouldn't be released. Period.
The supervisor told me that I could downgrade only by downgrading my whole system. Only way. (I later realized after I hung up--unless you can tell me otherwise--that means restoring my whole hard drive, NOT just my system,? Like FULL Time Machine restore of everything. If I could do JUST he system, I'd do it.)
He also said that it was "possible I could get Safari 6.2 working with Google docs" IF I "played around with settings and preferences in Safari."
Um. I said, prompting him, ahem…since I called in for support, perhaps you could work with me to give me some ideas of what those settings or changes might be, rather than have me "randomly play with" it?
He reluctantly did so, screen sharing with me, had me do all the things I;d already tried (restring Safari, restarting computer, etc), closing and opening those docs. He saw the error message through screen sharing. he could not explain it. We played around with opening the docs from Drive or email instead of from the bookmarked tabs.
Sometime into the call, it stopped doing it. We never knew why. So he thought we'd solved it (even though no explanation for why it had been, never identified a consistent source). He said "well, so Safari 6,2 DOES work." But after we hung up, it started doing it again. Mainly with Google (error message) but also with other sites (beach ball hangs). I will not bother calling back. I guess I either cant use Safari or need to restore my whole system to get old one back (again, I don't want to go to Mavericks on this machine).
Anyone got ideas?
What i find more concerning than the thing not working (which isn't insignificant ) is the lack of care and lack of knowledge that is now consistently apparent when I call for help, compared to how consistently awesome it used to be.
Sad.
I would appreciate any insights anyone has gleaned re this issue. And again I caution against 6.2.   My machine works great otherwise, Safari worked fien before the upgrade, and NO, i DO NOT have any anti-virus software!

Happy to. It's below.
Not everyone hijacked this thread thread btw--Danabeck for example said having EXACT same problem I am. Furthermore, the Sharepoint "fix" that worked, then stopped working is pretty weird.
and whatever is going on, it wasnt in Safari 6.1 with very same system. But sure--if something unneeded is causing problem with 6.2, I'd be delighted to dump it.
EtreCheck version: 1.9.15 (52)
Report generated October 9, 2014 8:49:40 PM MST
Hardware Information: ?
MacBook Pro (Retina, 15-inch, Early 2013) (Verified)
MacBook Pro - model: MacBookPro10,1
1 2.7 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: 512 MB
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD 2880 X 1800
System Software: ?
OS X 10.8.5 (12F45) - Uptime: 5 days 3:37:32
Disk Information: ?
APPLE SSD SD512E disk0 : (500.28 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.42 GB (24.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
Seagate Backup+ RD 1 TB
S.M.A.R.T. Status: Verified
disk1s1 (disk1s1) <not mounted>: 209.7 MB
Seagate Backup Plus Drive (disk1s2) <not mounted>: 999.86 GB
Apple Inc. iPhone
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.cisco.nke.ipsec (2.0.1) Support
Problem System Launch Daemons: ?
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.findmymac.plist
[failed] com.apple.printtool.daemon.plist
[failed] com.apple.wdhelper.plist
Problem System Launch Agents: ?
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.printtool.agent.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.bresink.system.securityagent.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
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[running] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.eventmanager.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.hp.messagecenter.launcher.plist Support
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[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[running] com.genieo.completer.download.plist Support
[running] com.genieo.completer.update.plist Support
[not loaded] com.zeobit.MacKeeper.Helper Support
User Login Items: ?
Flux
WindowMizer
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BetterTouchTool
PowerboxInjector
Dropbox
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Internet Plug-ins: ?
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
RealPlayer Plugin: Version: Unknown
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
AmazonMP3DownloaderPlugin: Version: Unknown
QuickTime Plugin: Version: 7.7.1
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 10.1.2 Support
GarminGpsControl: Version: 2.9.3.0 Release Support
JavaAppletPlugin: Version: 14.8.0 - SDK 10.7 Check version
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Reload Button-2 (Disabled)
ClickToPlugin
Sessions (Disabled)
Searchme
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AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
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Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
User iTunes Plug-ins ?
iLike: Version: 1.0 Support
PPC Bundle: Version: (null) Support
iLike Bundle: Version: (null) Support
Tiger Bundle: Version: (null) Support
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CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
fbplugin_1_0_1: Version: (null) Support
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multiXFinder Support
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Time Machine: ?
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 465.12 GB Disk used: 442.75 GB
Destinations:
Seagate Backup Plus Drive [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 80
Oldest backup: 2013-07-24 01:53:06 +0000
Last backup: 2014-10-05 02:23:22 +0000
Size of backup disk: Too small
Backup size 931.19 GB < (Disk used 442.75 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      99% fsck_hfs
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5.56 GB firefox
1.78 GB fsck_hfs
999 MB WindowServer
442 MB Mail
180 MB Microsoft Word
Virtual Memory Information: ?
49 MB Free RAM
6.75 GB Active RAM
6.71 GB Inactive RAM
2.49 GB Wired RAM
13.58 GB Page-ins
22.49 GB Page-outs

Open letter to adobe: What future for Fireworks?

Open letter to adobe: What future for Fireworks?
Hello, My name is Fred and I'm a Fireworks user since ever.
I prefer to warn you about my complete addiction to this software.
There's many discussions on this forum and others, on how you deal with Fireworks "improvements". Some say that you are in the process of discontinuing this program, others of a possible resale ... I even read some arguments about switching to Creative Commons license.
All this is the literal translation of a sincere concern!
Can you give us some answers on the future of Fireworks?
I think our community is quite alive and active, so I hope that you'll respond in a clear, fast answer.
Thank you in advance.
If I made huge mistakes of spelling and grammar, I apologize.
English is not my language.

From the looks of it, the writing is already on the wall. I own a Creative Cloud subscription and one of the main benefits touted for the Creative Cloud is regular updates and bug fixes. And every other app like Dreamweaver, Photoshop, Illustrator, Indesign, Bridge, Lightroom, the Edge Tools, etc. have seen multiple nice updates as part of the Creative Cloud subscription which has made me a big fan of Creative Cloud.
All except for Fireworks.
Not a single update or bug fix has occured for Fireworks in Creative Cloud. Even for the simplest of things. I have reported typos in Fireworks that still have not been fixed. In fact, I think the only app in Creative Cloud that has not been updated is Fireworks.
So like I said, it seems the writing is on the wall. It's a shame too because even with its lack of care, it works phenomenally well for designing user interfaces. But now others are starting to catch up and people seem to be switching to alternatives because Fireworks appears to be a dead end.
Without Fireworks, Adobe doesn't have a single UI design app in their portfolio and in particular it seems lots of UI designers are jumping ship now from Adobe to Bohemian Coding and their Sketch app. I'm dumbfounded that Adobe has allowed this to happen.
From what I understand, the Sketch app is created by just two people which makes the inability to keep Fireworks updated all the more baffling.

What is a claim form, says 150 operator

I have recently been in touch with your customer care operatives, who have, on May 8th 2013 and June 13th, told me that they have sent me a claim form to enable me to claim compensation from you for services NOT provided. I also contacted your customer care team on 26th June, to inform them that the form had still not been received. The operator promised to phone back the next day after 5 p.m. but, guess what! They obviously need additional training on how to dial a number, because no call was received, despite me getting home early and staying in all evening.
I set out below the sequence of events that has prompted my complaint, along with a breakdown of costs incurred.
Early January 2013: BT was advised that customer is moving house by the end of January and that a new line will have to be installed as there is no existing line to the house.
14.01.2013: Paid BT £129 for annual line rental.
31.01.2013: BT surveying the line a day early. Customer’s son at home showed engineer around. Engineer called Customer to confirm that there is no line to the house and that this was a new installation. Information BT knew at time of accepting order. Engineer indicated that a surveyor will have to come and survey the property.
1.02.2013: BT appointment to connect line. Customer assumed that the surveyor would come on the day of the appointment as agreed with BT. Therefore took time off work to let BT in. No contact from BT surveyor.
Customer contacted BT to ask about surveyor, it turns out that the surveyor had visited the site at about 11 a.m. but did not call. He just looked and confirmed that there was no line. Customer waited in ALL day for the surveyor!
07.02.2013: BT surveying the line for the third time. Customer at home, no contact, information or update from BT.
08.02.2013: Customer phoned up BT for update and was told that a technical solution would be found by 22.02. (that does not mean installing the line, only finding a solution!) and customer would be informed on 25.02.2013.
19.02.2013: BT have been, installed a cable from the neighbours to the customer’s external wall. Customer not contacted by BT.
25.02.2013: No update from BT.
27.02.2013: Customer phoned BT and was told that they had to source traffic lights because they had to upgrade the cable across the main road. Apparently none of the three engineers who had been previously to survey the line realized that this was required. BT promised to update customer on 06.03.2013.
01.03.2013: Customer received a text asking them to make an appointment to have the connection made (this is laying a cable through the wall and installing a socket). When phoning BT the customer was told the next available appointment was 15.03.2013.
04.03.2013: Customer phoned BT to ask if there was a possibility of speeding the process up. BT suggested trying to fasttrack the order and promised update within 48 hours.
06.03.2013: No update from BT regarding fasttrack. Customer’s partner phoned BT but ran out of money on her prepaid halfway through (calling BT twice on ‘free’ number: £10) and was not called back by BT even they had noted her number. Customer phoned BT and was told there was no news on the fasttracking because BT Openreach had not acknowledged appointment yet. This was a week after the appointment had been made. BT promised update within 1 day.
07.03.2013: Update from BT by text: The text stating that the customer would be updated on 11.03.
11.03.2013: No update from BT.
15.03.2013: Appointment to have line installed: Customer took time off work. BT not showing up. Customer phoned up BT to inquire. BT very apologetic and made new appointment for 19.03.
19.03.2013: Appointment to have line installed: BT apparently did something at the exchange but did not come to customer’s house to connect line nor they did inform the customer who – again - had taken time off work. Customer phoned BT for update. BT again very apologetic and mentioning compensation. New appointment for 21.03.2013.
21.03.2013: Appointment to have line installed: Customer again took time off work. Line installed.
15/03/2013: BT sends bill for telephone services including a charge for not achieving our minimum call commitment!! When there was no service being supplied by BT.
Cost accrued:
£20 in prepaid mobile phone
£50 increased mobile phone costs
Customer took four days off work @ £90/day £360
Apparent compensation offered by your daily rate rental credit is £15.45 x 3 x 4 = 185.4/365 x 80days = £40.63 which I assume is added after you have applied the credit to the account. This is insufficient to cover our costs, therefore we will also apply for Actual financial loss.
3 missed appointments @ £10.
Issues
Customer took four days off work
No phone line for 2 months
Incomprehensible bills
No mention on subsequent bills of compensation
No apology for the massive inconvenience.
High levels of stress and frustration with no apparent concern for the customer by BT.
Not offered call diversion to mobile phone as per BT Code of Practice.
Around 8th May 2013 (You have the actual date on your system) contacted BT and requested a claim form. I was told it would be posted next day. It was never received.
Contacted BT again on 13 June 2013, eventually got through your 150 operator to someone in billing, who again arranged for the claim form to be posted next day. Still not received.
Contacted BT again on 26th June 2013. Told by 150 operator that he would look into the situation and call back the following day after 5pm. No call received.
Frankly BT and BT Customer Service Management should be extremely embarrassed by this complete lack of professionalism and lack of care for the customer.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If your problem cannot be resolved here, then your problem can be passed on to the UK based, BT Care team.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

OU Anywhere not working via IOS 8 update

I notice that Apple are saying that there is a problem with IOS8 and OU Anywhere (the OPen University app that allows you to do all your studies on your iPad) but no statement of when this is to be resolved?
When then will it be fixed please as I cannot access my module A200 which I need to ASAP to get started on my fourth year studies?
I'm really dissapointed that Apple didn't ensure compatibility with this App as this was one of the main reasons I bought an iPad. I would like a reply please from Apple support today, as I feel really let down by thie lack of care that Apple has shown re this software's realease, update and the effect it has had on my workflow.

Apple support don't read these posts. It's a User-to-User forum. Try here: https://www.apple.com/feedback/
(BTW: you posted this in the Mac/Mavericks section.)

Do you value customer service in a cell phone company?

I am a military member currently living in Arlington, VA. On August 10, 2013, I visited the Verizon Wireless at Fashion Centre store at the Pentagon City Mall (1100 S Hayes St., Ste 3032, Arlington, VA 22202). I visited the store because my cell phone, Droid RAZR, was displaying a blank screen when powered on, rendering it impossible for me to utilize the phone. The phone was a refurbished model because the original purchased in September of 2012 failed in December 2012. The refurbished phone had issues from the get-go, but with my military travel and irregular work hours, getting to the store during a time when it was both open and my phone was acting up, was extremely challenging.
Upon entering the store (Verizon Wireless at Fashion Centre) on the afternoon of August 10, 2013, I was greeted by the manager, Ms. L. After explaining my situation with the phone to Ms. L, she indicated that there was nothing she could do because she believed that the damage was my fault. I reminded her that it was a refurbished phone, meaning it was not new and had been repaired previously. After arguing with me in an inappropriately loud tone and repeatedly calling me a “liar” for stating that my phone had been acting up for a significant amount of time, Ms. L stated that she would upgrade me a year early to a new phone, but that I couldn’t have an Apple model phone. She indicated that new phones would be coming out the following week and that I might want to wait to make my choice until I saw them. Ms. L provided me with her personal cell phone number in case I had questions. I thanked her immensely for agreeing to assist me and agreed to return to the store early in the next week to make my selection.
I called Ms. L on Monday August 12, 2013 to inquire about whether or not the new phones had come in yet. She stated that they had not. Wednesday August 14, 2013, I visited the store to make my selection because my phone had stopped working entirely and I could not wait any longer. When I arrived at the store, Ms. L refused to come out from the back room. Her employees stated that she was out at lunch. I worked with one employee, Paula, to find a phone that would work for me, though I was extremely disappointed that I was not allowed to get the iPhone. We finally settled on the Galaxy SIII.
When I went to purchase my new phone, Paula set me up with another employee, Dionne, for check out. Dionne lacked any sort of professionalism. She had multiple facial piercings and was dressed in a totally inappropriate manner for her job. During our interaction, she got up and wandered around to talk to other people on several occasions without saying a word to me. I asked her to move all of my pictures and contacts from my old phone to my new phone because I was unclear how to do that myself. She told me that she had done so. I also asked her to remove everything from my old phone at the end of the process so as to make sure all of my personal information was cleared off. To this day, I am not confident Dionne even heard half of what I had asked her to do because she was getting up so frequently. After making an approximately $150 purchase (phone, case, and charger), I thanked Dionne and Ms. L, who had finally emerged from the back room, and departed the store.
When I arrived home that evening, I found that I was missing approximately half of my contacts and over 150 of my pictures. Dionne had neglected to transfer everything the right away. I called Ms. L on the personnel number she had provided me and explained that I was distraught over the loss of my pictures and asked her how that could have happened. (I lost numerous pictures from my military deployments, travel, and of my friends that I will never be able to get back). I also lost numerous contact numbers that I will never be able to get back. Ms. L apologized on behalf of her employee, Dionne, and stated that my pictures must not have been backed up to the SD card when the transfer occurred. I asked her why Dionne had not checked on that because not all clients are technically savvy enough to know how to do that. Ms. L again apologized for Dionne’s neglect and incompetence, stating that she planned to “write her up.” Ms. L asked me to call her back the following day so that she could see if anything could be done about retrieving my pictures.
On Thursday August 15, I called Ms. L back as she had requested around approximately 5:00PM. Instead of answering the phone herself, she immediately placed Dionne on the phone. Dionne began rambling about how it was not her fault that my pictures were missing and that I should have known how to use my phone well enough to understand how an SD card worked. When I attempted to interject, she said “Hold on,” set the phone down, and placed me on hold for approximately 3 minutes. Ms. L then picked up the phone and began shouting at me. She stated, “What more do you want from me?...I already got you a new phone, which I should not have done…You are ungrateful…” I stated that I was not seeking anything further, other than I could not understand how Ms. L would let an employee act so inappropriately (particularly in reference to Dionne and how she had gotten up multiple times while I was trying to purchase my phone). I told her that I held Dionne totally responsible for the loss of my pictures and contacts because she did not take the time to ensure my pictures and contacts were backed up and she left the desk to talk to other people frequently during my purchase. Ms. L then stated, “Well, when other customers enter the store, we have to greet them.” I stated that I understood that, but that I was making a significant purchase and believe that I warranted attention as well. To that, Ms. L stated, “Well it’s not like you were buying a $600 phone outright, so that didn’t exactly make you my best customer.” When I attempted to respond to her, Ms. L stated, “You were rude and I put up with your **** the first time you were in the store with your old phone, but I’m not going to put up with you now. I hope sincerely that your phone works, so that I never have to see you again.” I told her I hoped my phone worked as well and said goodbye.
Immediately after my final interaction with Ms. L on August 15, 2013, I called the Verizon customer service line where I spoke with Anthony. Anthony and I talked at length about my experience and the sheer unprofessionalism displayed by the employees of the store (demeanor, language, and appearance). He helped me to file an official report against the store. I spent approximately an hour on the phone with Anthony. At the end of our conversation, Anthony and I set up a 3:30 PM (EST) follow-up phone call for Monday August 19, 2013 to follow-up on the situation. It is now Thursday August 22, 2013, and I have yet to receive a follow-up call from Anthony or anyone at Verizon.
I am disgusted by the all-around unprofessionalism, inappropriate language and tone displayed by the employees of the Verizon Wireless at Fashion Centre store, and the lack of care displayed for the customer by Verizon on the whole. My family and I have been customers of Verizon for years. As a military member, I have been taught that ethics, professionalism and respect are of the utmost value. Not only were none of those values displayed in a positive way during my recent interactions with Verizon, but I am now literally afraid to enter the Verizon Wireless at Fashion Centre store for fear of another negative encounter with Ms. L (the manager) or Dionne. I am truly disturbed that even after making a report like this to Verizon, I have received no follow-up as was promised. I have been treated poorly, demeaned, degraded, and made to feel valueless to a company that my family and I have loyally supported for many years. To add insult to injury, I didn’t even get the phone I actually wanted! At this point, I can say with certainty that I will be shopping around for another cell phone provider in the future and recommending to my family members and friends that they do the same.
<< Post edited to remove full name, profanity, and to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up. I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

Lack of care

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