Large merged WebHelp system takes forever to display TOC/Index in Firefox

Hi,
We are using a merged Web Help system (RoboHelp 9). There are about 20 modules, many of which are optional. In Internet Explorer 9, it works fine and displays the TOC/Index within 10 seconds. But in Firefox 19.0, it takes a full 3 minutes to display the TOC/Index. Obviously this is unacceptable. One of our doc people did some tests and determined that when you have a merged TOC structure, but one or more of the merged projects are not actually present, Firefox seems to spend a long time waiting for it to appear. Eventually just displays the TOC without the missing projects (as it should).
Does anyone have suggestions on how to mitigate this?
Also - and I think this is an entirely different problem - I can't get the Chrome browser to display anything except the help toolbar, even for a single (non-merged) help module. Is there a security setting that I'm missing?
thanks,
Jenny Hecker

I see where Willam is going by suggesting different outputs with different combinations but I'm hoping that can be kept in reserve.
From the look of it, you are testing the help when it is installed locally rather than on a server. That could impact results. Try generating the parent first and then all of the children to a web server location. Once they have all been generated, then try removing different child folders.
I recall seeing this issue before quite a while back and I think it was when not all the children had been generated once.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

How to download a large merged webhelp RH 9.02 to local user's PCs

We have a large merged WebHelp using RH 9.02 on intranet site and want a way to have field reps download to local PCs. Before it got so large, the tech guys wrote a program to download and update the project to PCs but now it is just to large and timeconsuming for users. Any ideas? I have looked into the e-pub and Air formats but they don't seem to be a solution.
Thanks,
Gigi

Hi Gigi
I used to have large WebHelp's that presented content that also needed to be downloaded to Field Support Reps' PCs for when they traveled and were unable to reach the intranet.
What I did was to create a CHM version of the content and make it available via a link inside the WebHelp.
Another approach would involve using something like Microsoft SyncToy to copy the WebHelp files from the server to the local PC.
http://www.microsoft.com/download/en/details.aspx?id=15155
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

T410 - WinXP Pro Taskbar hangs and system takes forever to shutdown

Hi,
I've been having a weird issue with my T410. I created 3 partition on the HDD, one ntfs which i install WinXP Pro, that i downgraded using IBM recovery disk (since mine came with Win7 x86). My 2nd partition, is using ntfs with win7 x64, which i clean installed using a different license. Im reserving my 3rd partition to install my linux soon. Win7 on my machine works awesome. On the other hand, my XP is running nuts, the taskbar hangs every other minute and the system takes forever to shutdown (sometimes i just dont bother to wait,i'd just force shutdown). After I click Start>Shutdown, some of the programs will start to slowly close, and then it just hangs there. If i try to open any programs, i get an error message saying that the system has initiated shutdown, but it just hangs there for like good 5 minutes. Task manager wont open during that time too...I've tried uninstalling some programs that i thought might be distrupting the shudown to no avail. Can anyone suggest me anything else that i can do?
On the worse case scenario where i **might** need to reinstall my XP using the recovery disk again, would it be possible to keep my other partitions intact? I dont remember seeing that option in any of the IBM's that i've worked with. That option came standard with my old toshiba..
Btw, im running a T410, i5 540, 4gigs DDR3 RAM, if that helps.
Thanks
Huz

How much free space on the startup disk?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure you have a minimum of 15% free disk space.
Check for Login Items
Open System Preferences/Accounts then select the Login Items tab. Delete any files or apps you have listed there.
And go to /Library/Startup Items. Move any files in the Startup Items folder to the Trash
If there's enough disk space and login items aren't an issue, launch Disk Utility. The startup disk may need repairing.
Select MacintoshHD in the panel on the left then select the First Aid tab.
Select: Verify Disk (not Verify Disk Permissions).
If the disk needs repairing >
Using Disk Utility to verify or repair disks

System takes forever to load tabs or update tabs. I have to stop a tab from uploading in IE to refresh.

opening Firefox seems to take a while. After it opens it takes forever to finish loading my Yahoo home page. Opening a second tab to get to anything else will not happen until the first tab quits cycling.
I can not play Pandora on a tab because it stops it whenever I do anything on another tab.
CPU usage for Firefox stays at 85%+. Memory is not an issue. I am running XP.

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating

Update to 10.5.5, reboot, system take forever to come back?

I've been working on getting our server upgraded from 10.4.11 to 10.5.5 and today I was going to give it another go. I have just completed the setup and the first thing I did was upgrade the OS from 10.5.4 to 10.5.5 and reboot, the system is right now in a state I have found it in every previous time I've done this:
The screen shows the bluish space image but no login screen and the drives are busy working on something. It does this for a long time. In the past I forced the system down then rebooted and it came right up but today I thought I'd see how long it would take to come out of this funk.
Here's a visual of what my system is doing, it has been in this current state now for more than 20 minutes... http://www.automaticduck.com/screenshots/SERVERafter_10.5.5_updateweb.mov
I haven't found any posts describing this behavior. Is this kinda normal?

davidh wrote:
I always, emphatically recommend a migration over an upgrade install, when moving from any version of Mac OS X to a newer one, especially with OS X Server.
How would one "migrate" from 10.5.4 to 10.5.5? As far as I know it is only possible to run the updater program to get from 10.5.4 to 10.5.5.
There are aspects of software RAID that can be circumvented by fully recreating it under 10.5,
as well did you run a full volume (verify, repair permissions) & disk check (at least & minimally, verify the SMART status) ? Verify the status of the RAID ?
I ran Disk Utility and repaired the RAID, one side had an incorrect number of extended attributes, the other side was fine.
How do I check the SMART status?
Have you tried connecting to the server from your workdesk, via Server Admin & Workgroup Manager ? You might very well be able to. If so, shutdown services (you haven't stated which are in use),
I didn't check if I could get to to the system via those apps, sorry. Last night after 6.5 hours I gave up and rebooted the system.
and then follow my steps posted here:
http://discussions.apple.com/message.jspa?messageID=8430397#8430397
Thanks, I'll check these out.

Both Firefox 12 & 13 take forever to load all websites. Firefox 11 works great. What did you change to cause this problem starting with 12?

I keep having to go back to 11. Supposedly 12 was to be faster. Instead it takes minuets to load every website. I have tried several betas of 13 with the same problem.

Did you try a new profile for the Firefox 13 version?
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
You can try the portable Firefox version that comes with its own profile folder.
*http://portableapps.com/apps/internet/firefox_portable
You can install multiple Firefox versions via a custom install in different installation folders. 
Do a custom install and install each version in its own program folder to use multiple Firefox versions.
* https://support.mozilla.com/kb/Custom+installation+of+Firefox+on+Windows
Make sure not to start Firefox after the installation has finished.
Create a new profile exclusively for each Firefox version.
Create a desktop shortcut with -P "profile" appended to the target to launch each Firefox version with its own profile.
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

Issue with Mark of the Web, PDFs, and merged WebHelp

I'm sure this has come up before, but I can't locate the definitive answer.
I am using RH8 and have a merged WebHelp system containing a parent projects and 10 or so child projects. Previously, when I generated the WebHelp projects, I selected the Mark of the Web check box for the parent and all the children. Everything seemed to work fine.
Now, I've been asked to create a new child project with links to a large number of PDF files. After reviewing the documents on this forum, I realized I needed to (1) unselect Mark of the Web to see the PDFs in the generated output and (2) change my IE settings to Allow Active Content to Run from Files on PC. Unfortunately, while I can now see PDFs just fine, my merged help is no longer working correctly--the link from the parent topic to a project generated w/o Mark of the Web no longer works. That is:
If Mark of Web selected:
     PDFs don't work
     merged help does
If Mark of Web not selected:
     PDFs work
     merged help does not
How can I make everything work?
Thanks.

Are you testing locally?
Have you tried after publishing to the server? If not do so as that will likely make the difference.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Windows Security Dialog When Running Merged Webhelp in IE8

Every time I open my RH8 merged webhelp system in IE8, I get the following warning message:
Anyone have any recommendations about what is causing this and what workarounds are available?
thanks

This page seems relevant to the cause of th e message.
http://tinyurl.com/ycuc6wt
What I am not understanding is why you get that on opening the help. Is the default topic trying to access something? Maybe with the information in the link above, you can figure out what is happening.
Interested to know what you find.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Creating the index takes forever

Hi,
I'm trying to index ~1100 PDF documents, who size varies between 20KB and 4MB, those PDF are stored in two directories on our Web server, so I use a URL_DATASTORE to get them. I have a column that contains the correct URL to the PDF, the column is a VARCHAR2(2000). 55% of documents are in French, the 45% remaining are English documents. I created this set of preferences :
begin
ctx_ddl.create_preference('AAPDF_DATA_PREF','URL_DATASTORE');
ctx_ddl.set_attribute('AAPDF_DATA_PREF','NO_PROXY','acaiq.com');
ctx_ddl.set_attribute('AAPDF_DATA_PREF','Timeout','60');
end;
begin
ctx_ddl.create_preference('LEXIQUE_ANGLAIS','BASIC_LEXER');
ctx_ddl.set_attribute('LEXIQUE_ANGLAIS','index_themes','no');
ctx_ddl.set_attribute('LEXIQUE_ANGLAIS','index_text','yes');
ctx_ddl.set_attribute('LEXIQUE_ANGLAIS','theme_language','english');
end;
begin
ctx_ddl.create_preference('LEXIQUE_FRANCAIS','BASIC_LEXER');
ctx_ddl.set_attribute('LEXIQUE_FRANCAIS','index_themes','no');
ctx_ddl.set_attribute('LEXIQUE_FRANCAIS','index_text','yes');
ctx_ddl.set_attribute('LEXIQUE_FRANCAIS','theme_language','french');
end;
begin
ctx_ddl.create_preference('LEXIQUE_GLOBAL','MULTI_LEXER');
ctx_ddl.add_sub_lexer('LEXIQUE_GLOBAL','DEFAULT','LEXIQUE_ANGLAIS');
ctx_ddl.add_sub_lexer('LEXIQUE_GLOBAL','french','LEXIQUE_FRANCAIS','fre');
end;
begin
ctx_ddl.create_preference('PREF_FUZZY', 'BASIC_WORDLIST');
ctx_ddl.set_attribute('PREF_FUZZY','FUZZY_MATCH','FRENCH');
ctx_ddl.set_attribute('PREF_FUZZY','FUZZY_SCORE','30');
ctx_ddl.set_attribute('PREF_FUZZY','FUZZY_NUMRESULTS','200');
ctx_ddl.set_attribute('PREF_FUZZY','SUBSTRING_INDEX','TRUE');
ctx_ddl.set_attribute('PREF_FUZZY','STEMMER','FRENCH');
end;
And I created the index with this DML :
CREATE INDEX ACAIQ.aapdf_index ON AA_PDF(AAPDF_CONTENU) INDEXTYPE IS ctxsys.context PARALLEL 1 PARAMETERS ('datastore AAPDF_DATA_PREF lexer LEXIQUE_GLOBAL language column AAPDF_LANGUE_ISO wordlist PREF_FUZZY memory 10M');
The problem is that it takes forever to create the index. I started the create process yesterday after lunch, and it still running :-/ I looked at my Web server logs and I do see my Oracle server fetching the PDF, but it fetch ~12 PDF per hour.
I'm doing this on our test server, it's a P4 1.4 Ghz with RedHat Linux 8 and Oracle 9i 9.2.02. It's not a fast server, but still I don't think it's normal to take 24 hours to index about 1 GB of data.

I recreated the index with a 50M memory parameter instead of 10M. It don't speed up the process, in 40 minutes it only indexed 17 documents.
vmstat stats when indexing the PDF documents :
# vmstat -n 15
procs memory swap io system cpu
r b w swpd free buff cache si so bi bo in cs us sy id
1 2 0 116104 6796 18120 489684 0 0 3 0 3 7 4 7 2
0 3 0 116104 6776 18200 489256 0 0 62 1500 671 317 48 3 49
1 1 0 116104 7084 18216 489728 0 0 37 1578 673 333 44 3 53
0 1 0 116104 6776 18256 489256 0 0 24 1577 669 322 50 3 47
1 0 0 116104 6908 18300 489876 0 0 18 1375 662 305 33 3 65
0 1 0 116104 7000 18328 488136 0 0 19 1425 662 314 33 3 64
0 1 0 116104 7812 18356 488892 0 0 31 1066 609 207 44 2 53
1 1 0 116104 6776 18380 489168 1 0 19 1198 648 285 19 2 79
0 1 0 116104 6776 18412 488212 0 0 23 1193 627 244 41 2 57
2 0 0 116104 6776 18432 489324 0 0 34 1524 664 313 48 3 49
1 0 0 116104 6780 18456 488572 0 0 26 1430 660 308 39 3 58
2 0 0 116104 6776 18500 488424 0 0 32 1484 667 316 45 3 52
1 1 0 116104 6776 18516 487488 0 0 11 1301 650 287 28 3 69
0 1 0 116104 6776 18560 488316 0 0 35 1183 637 264 30 2 68
0 1 0 116104 6776 18584 487344 0 0 34 1363 645 276 47 3 50
2 0 0 116104 6776 18604 488424 0 0 22 1437 660 306 39 3 58

URGENT: SAVE_DATA takes forever to execute

Urgent, please advise.
In the planning layout all the planning functions work fine. When a user tries to execute SAVE_Data standard SAP function, the system takes forever to execute, and times out. NO matter how many records are to be processed, 76 vs 30000. This is a standard SAP function, and it did work before fine, what is the possible problem?
Thanks!

1. Run BPS_Stat0 and see where it is going wrong.
2. Does this happen in multi area set up?
3. Try to do the same operations and save in BPS0. If the system saves in BPS0, then you have to relook at the folder configuration.
4. Let me know what kind of functions you have in the layout.
5. You can also check the values in the variables.
Ravi Thothadri

Quicktime videos take forever to load on my system

Is it me alone, or does anyone have the same problem? I have a excellent system, and nothing takes forever to load on it, only Quicktime videos. The only reason why I use quicktime on my XP machine is to watch the videos that are downloaded from my Kodak camera memory card since the camera saves its video files as quicktime videos, but it takes forever for the video files to load after I have downloaded them and saved them into a folder on my system. When I want to go back and view the videos, the folder freezes until all the videos, even if it is only one video in the folder loads. Why is that? Other video files load immediatley from avi,wmv,to divx,etc.
Does anybody have a solution?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Merged Webhelp - TOC doesn't display

Hello all,
I have generated a merged webhelp project as per the instructions at:
http://www.wvanweelden.eu/blog/2013/02/28/adobe-robohelp-creating-merged-webhelp
The output help file is quite large. I can run it without issues on my PC. However, when I copy it to a server, it does load, the TOC pane appears empty until I click around a few times in the help. Is there any way to fix this?
Thanks!

First off, make sure that the optimization in your layout is set to web
site.
Now for some more info: Which version of RoboHelp are you using?
Last, make sure to look at
http://www.grainge.org/pages/authoring/merging_webhelp/merged_help.htm,
the bible for merged help.
Kind regards,
Willam

When we go to view albums from our iphoto library on apple tv it takes forever to load and then it only plays between 24 and 35 photos then goes back to the start. Then it goes through again and displays 1 more photo each time. Please help!

When we go to view albums from our iphoto library on apple tv it takes forever to load and then it only plays between 24 and 35 photos then goes back to the start. Then it goes through again and displays 1 more photo each time. Please help!

It's likely that your Library database has been damaged in all the crashing.
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

IPhoto 9.6 on Yosemite--Opening Faces keeps crashing my system. When it doesn't crash, it takes FOREVER to load. Help!

Since upgrading to Yosemite & iPhoto 9.6, any time I try use Faces, it takes forever to load, then crashes computer. How do I fix this? (besides not using Faces).

Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - from the resulting first aid window repair permissions and if necessary rebuild your database
LN

Displaying some www sites takes forever

Hi,
I have a macbook (OSX 10.5.7), connected wireless to an accesspoint using DHCP. Almost everything works fine, but I noticed that sites that use images from other servers (like amazon and ravelry) take forever to load, and sometimes the images do not load at all. The firefox taskbar shows it's loading for example from images-na.ssl-images-amazon.com, but it rarely finishes. Safari shows the same behaviour. I also have a windows machine connected wireless, and it doesn't show the same problem, so I guess it is some configuration issue on my macbook.
Anyone else ever noticed this behaviour and knows a solution? Please let me know if you need more information.

Appreciate your suggestions, but this is sounding too complicated for me--especially since I just read Google Chrome is the most secure browser. I may just start using Chrome. Thanks very much anyway!

Large merged WebHelp system takes forever to display TOC/Index in Firefox

Similar Messages

Maybe you are looking for