Lenovo refuses to send a recall battery

Hi,
Thinkpad Z61p
In my company we always reinstall Lenovo's with a custom network unattended XP immediately after delivery.
One user had problems with the battery so I supplied another newer laptop and a good battery (because the laptop is already past his life's expectancy corporate wise).
Because the old laptop was no longer needed I decided to install a standard XP as a spare (we use something that is unable to run on our custom installs) but I was unable to, because that
type of laptop seems to only want a specific XP cd, dunno maybe a SP1 or with specific display drivers (Heavy gfx).
So I installed Ubuntu, first thing Ubuntu says after boot "This battery was recalled by Lenovo" with a link. Smarter OS than Windows.
I goto the link and I find out that the battery is faulty by checking the P/N but the website says you need to install software to check and order a new battery ie an .exe ... so I ran Wine and tried installing, everything installs but it won't run.
So I call Lenovo ... "Sorry, because you installed Ubuntu we cannot support you, you need to run the software".
I explain why, how etc. etc.
I have the battery, a recall means they will get the faulty battery and they can physically see the serial number that is on it, and we are registered at Lenovo.
So I asked what they would do if batteries on a pre-installed Ubuntu Lenovo Thinkpad back in the day would have to be recalled, would they supply an Ubuntu program to check and apply for a replacement battery ... and what would happen if someone installed XP on an originally Lenovo Ubuntu system ... no response, then "we have never had Ubuntu", nice avoiding ...
So in fact I would have to do a reinstall with our custom XP which takes half a day just to install a package that will tell them what I told them ... the P/N and then afterwards I would AGAIN have to install Ubuntu because the custom install cannot be used outside of our company without encryption etc etc etc
Instead of simply replacing the battery, they expect me to spend half a day on reinstalling everything AND they have no problem with letting somebody work with a possibly dangerous battery (doesn't explain why they were recalled though).
Nice going Lenovo, that's what ye me call it ... service?
Enough ranting ...
So what are my options?
Was thinking of shrinking Ubuntu partition, put a small partition in for XP, install the software and remain afterwards with a dualboot.
Running XP from a usb stick would be possible?
Or are there any live cd's which I can use and simply do a rebuild with the extra software and run from CD?

Hello jovitt2609,
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It is regrettable to hear that your first order had to be canceled as it wasn’t actually ready. It is regrettable you would have received such a notification, as that email should only be triggered when the order is moved to a ready for pickup status. I’m glad to hear that the store was able to replace the order for a bit less due to your troubles. Using the email address you registered with the forum, I was able to locate your orders, and I see that your Amana washing machine should be ready for pickup.
Regarding the charges you state haven’t been refunded, an authorization is typically placed for the full amount at the time of placing an order online. After reviewing your order, it doesn’t appear you were charged, but that you may still be seeing the authorization on your end. Typically when an order is canceled, such an authorization would be reversed or it would expire. Whether it expires or is reversed, it may take 3-5 business days depending on your financial institution for this to be reflected on your end.
With that said, you should be seeing the funds available to you by the end of the week, and I apologize for any inconvenience or hassle that this news may cause you, especially if you were advised the funds would be available sooner. If you should have any questions or continue to have trouble, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Did someone help you today? Press the star on the left to thank them with a Kudo!
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Follow @LenovoForums on Twitter!

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