Returning recalled battery

I've just had a frustrating half an hour on the phone to UPS and then to Apple...
I live in the UK and need to return my recalled battery to the Netherlands. According to UPS, Apple have enclosed the wrong type of shipping address label (a UPS Express Saver prepaid label) and what I need is a UPS Standard Service label...UPS won't collect my recalled battery unless I have the "correct" label.
So I rang Apple and got a pleasant but puzzled person to talk to who had not heard of this before......to cut a long story short he told me I do not need to return my battery to Apple.
I told him that contradicts what is enclosed with my new battery ie: that I will be asked to pay the cost of a new battery unless I return my recalled one within 10 days. He told me not to worry about that....so I've asked him for that in writing...nothing has popped into my inbox yet (approx 7 hours later), so we'll see.
Has anyone else experienced this?
Do I HAVE to return my recalled battery?
Will I be charged if I don't?
How do I dispose safely of these types of
batteries?
Thanks in advance for your comments.
15 inch MacBook Pro 2GHz, Powerbook G4 1.5GHz Mac OS X (10.4.7) iShuffle, AEBS

Not sure about the UK, but Apple is open on the weekends here in the US. Keep in mind that these batteries fall into a special category and it’s possible that you’re receiving the “party line” answer when you talk with Apple about returns. It’s true, they want to validate most returned components so that they aren’t simply replacing things based on your word. The defective battery issue was set in stone, based on known parameters, so there isn’t anything to validate. Also, I still have my old battery after receiving my replacement over a month ago and I haven't received any notice or charge to return it. I was never asked to provide a billing method when I filed my claim. Many owners are keeping their batteries for good measure. In fact, my old or so-called “defective” battery works better than the new replacement. I’m using my old battery right now because the new battery causes my Mac run hot - go figure.
Regards,

Similar Messages

Has anybody NOT returned their battery after the recall?

My battery is eligible for the recall, and I've submitted the form online. Like it's been stated in other posts, Apple never asks for any credit card information. Despite the potential problems of continuing to use a bad battery, has anybody decided not to return theirs? Has Apple tried to charge any of you? What's the deal with this? Right now my current battery is holding up just fine and I'd like to continue to use it as long as it is functioning normally. Thanks.

I have week 19 17" MBP.
You may not be in the "recalled" range week 19 seems a little late.
1) I never received any information on a battery
recall.
Apple did not send out information, you need to crossreference your battery to a list online
2) My battery seems to be working fine.
That's great, your battery may not be one of the "recalled" ones. If it is, it can still function properly (for now)
3) I recent sent the MBP in for a MLB replacement. If
the battery were defective, would they have replaced
it then?
Not always. Apple would have let you know on the invoice if they replaced your battery - there must be a paper trail of what they did.
So they either didn't replace it because:
1. you were not eligible
2. they did not look
If I were you I'd click on the "support" button and search for MBP battery replacement program to check to see if you're eligible

How is the recalled battery going?

Hey guys... got a question to those of You who had Your battery recalled.
How is it going? Is the battery capacity better? I mean, can You work longer without the AC cord plugged? Mine with Safari, MSN and iChat camera (to stop the whine) ethernet cord and optical USB mouse, matrix about half-bright and it handles 2hours 10 minutes... got the newest frimware I bet... which is the newest? Maybe the battery exchange fixes another issues, like heat etc? There is no MLB battery exchange in Poland, so my logic baord is still as it was. Heat and whine still present. Does the new battery help any of these? And how about the battery life?
I'd be gratefull for answers.
Cheers.

Mine definitely seems cooler, though I haven't actually checked the temps for specific temperature differences (will do that when I get home), but I had it sitting on my lap for about an hour the other night and suddenly realized the tops of my thighs weren't cooking yet.
Also, I'm getting at least an extra 20-30 minutes life out of mine, and if I shut the lid and then open it up a couple hours later my compute comes right back on as opposed to before when I would have to power it back on, because the computer had shut itself off (regardless of how much charge the battery had).
So, all in all, I can say def improvements with the new batteries.
~CBE

Previous Recall battery falls in rage but show "invalid"

Did any of you getting the invalid even though your battery falls in range participate in the previous recall? Here I was thinking all day that the battery I got a few months back would not fall in range, but it does. Apples page where you enter the SN of laptop and battery says batery SN is invalid.
What a hassle. Thank you Sony.

I was having a problem where my laptop was recognised but the battery was not, even though it was in scope according to the numbers.
I phone Apple UK and after getting over the initial stumbling block of the guy not knowing what I was talking about. He arranged to send me out a replacement battery. He took my credit card details and said if I don't send the old one back within 10 days of receiving the new battery I would be charged. he said the battery should be with me within 7 days. The call took about 30 minutes while I was holding on the line. The number for U.K. is 0870 8760753.

Lenovo refuses to send a recall battery

Hi,
Thinkpad Z61p
In my company we always reinstall Lenovo's with a custom network unattended XP immediately after delivery.
One user had problems with the battery so I supplied another newer laptop and a good battery (because the laptop is already past his life's expectancy corporate wise).
Because the old laptop was no longer needed I decided to install a standard XP as a spare (we use something that is unable to run on our custom installs) but I was unable to, because that
type of laptop seems to only want a specific XP cd, dunno maybe a SP1 or with specific display drivers (Heavy gfx).
So I installed Ubuntu, first thing Ubuntu says after boot "This battery was recalled by Lenovo" with a link. Smarter OS than Windows.
I goto the link and I find out that the battery is faulty by checking the P/N but the website says you need to install software to check and order a new battery ie an .exe ... so I ran Wine and tried installing, everything installs but it won't run.
So I call Lenovo ... "Sorry, because you installed Ubuntu we cannot support you, you need to run the software".
I explain why, how etc. etc.
I have the battery, a recall means they will get the faulty battery and they can physically see the serial number that is on it, and we are registered at Lenovo.
So I asked what they would do if batteries on a pre-installed Ubuntu Lenovo Thinkpad back in the day would have to be recalled, would they supply an Ubuntu program to check and apply for a replacement battery ... and what would happen if someone installed XP on an originally Lenovo Ubuntu system ... no response, then "we have never had Ubuntu", nice avoiding ...
So in fact I would have to do a reinstall with our custom XP which takes half a day just to install a package that will tell them what I told them ... the P/N and then afterwards I would AGAIN have to install Ubuntu because the custom install cannot be used outside of our company without encryption etc etc etc
Instead of simply replacing the battery, they expect me to spend half a day on reinstalling everything AND they have no problem with letting somebody work with a possibly dangerous battery (doesn't explain why they were recalled though).
Nice going Lenovo, that's what ye me call it ... service?
Enough ranting ...
So what are my options?
Was thinking of shrinking Ubuntu partition, put a small partition in for XP, install the software and remain afterwards with a dualboot.
Running XP from a usb stick would be possible?
Or are there any live cd's which I can use and simply do a rebuild with the extra software and run from CD?

Hello jovitt2609,
Shopping for a new washing machine can be pretty overwhelming given all the factors you have to take into consideration. After considering your budget, preferred features, brand, and then size, it can be quite the victory once you decide on which one you like!
It is regrettable to hear that your first order had to be canceled as it wasn’t actually ready. It is regrettable you would have received such a notification, as that email should only be triggered when the order is moved to a ready for pickup status. I’m glad to hear that the store was able to replace the order for a bit less due to your troubles. Using the email address you registered with the forum, I was able to locate your orders, and I see that your Amana washing machine should be ready for pickup.
Regarding the charges you state haven’t been refunded, an authorization is typically placed for the full amount at the time of placing an order online. After reviewing your order, it doesn’t appear you were charged, but that you may still be seeing the authorization on your end. Typically when an order is canceled, such an authorization would be reversed or it would expire. Whether it expires or is reversed, it may take 3-5 business days depending on your financial institution for this to be reflected on your end.
With that said, you should be seeing the funds available to you by the end of the week, and I apologize for any inconvenience or hassle that this news may cause you, especially if you were advised the funds would be available sooner. If you should have any questions or continue to have trouble, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Shipping Recalled Battery back to ACI Question

So I got my replacement battery for my powerbook and packaged up the old battery to ship it back. I looked at the label and couldn't tell what carrier sent it or who was suppose to return ship it to ACI. Am I wrong in assuming that Apple is footing the bill for the return shipping? So I read on the enclosed note that it appears that the US Postal Service is suppose to accept the prepackaged label. So I went to my local post office and the agent behind tha counter said it wasn't one of their accounts. ***? He said I could send it but I would have to pay. Then they ran the zip code on the return label and it didn't come up right either. Has anyone else had this problem? Is it suppose to go UPS or FedEx or DHL instead on USPS? HELP!!

From my understanding it is DHL.

Do i need to return this battery

I recently purchased a new battery for my Power Book from newer technologies. When I first put it in and charged her up the full charge capacity was 5000. After the second discharge, the full charge capacity is now at 4600 as indicated below. It's charging now for the second cycle and the stats are as indicated below. Should it be decreasing like this, is this normal.
Battery Information:
Charge Information:
Charge remaining (mAh): 673
Charging: Yes
Full charge capacity (mAh): 4600
Health Information:
Cycle count: 1
Battery Installed: Yes
Amperage (mA): 2653
Voltage (mV): 11565

Well it's been about 3 hours now but i havent been using it extensively and its showing about 1:22 left and it keeps jumping from 1:22 to 1:35 back to 1:23 in time left but the indicator seems less. When we say 3-3.5 hours is that constantly using it working on it for that period of time? I highly doubt that i would get that from this battery but then i think that any of them would probably do the same. I spent close to $150 on it so I'm not completely over the moon happy. These are the current stats as of this minute.
Battery Information:
Charge Information:
Charge remaining (mAh): 673
Charging: Yes
Full charge capacity (mAh): 4600
Health Information:
Cycle count: 1
Battery Installed: Yes
Amperage (mA): 2653
Voltage (mV): 11565

HP Notebook PC Battery Pack Recall/Replacement Program

The U.S.
Consumer Product Safety Commission announced on May 14, 2009 that Hewlett
Packard is recalling certain notebook computer batteries due to fire hazard
(see press release below for affected models).
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
From
http://www.cpsc.gov/cpscpub/prerel/prhtml09/09221.html
NEWS from CPSC
U.S. Consumer Product Safety
Commission
Office of Information and Public Affairs
Washington, DC 20207
FOR IMMEDIATE RELEASE
May 14, 2009
Release # 09-221
Firm’s Recall
Hotline: (800) 889-2031
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HP
Recalls Notebook Computer Batteries Due to Fire Hazard
WASHINGTON,
D.C. - The U.S. Consumer Product Safety Commission and Health Canada, in
cooperation with the firm named below, today announced a voluntary recall of
the following consumer product. Consumers should stop using recalled products
immediately unless otherwise instructed.
Name of
Product: Lithium-Ion
batteries used in Hewlett-Packard and Compaq notebook computers
Units: About 70,000
Importer:
Hewlett-Packard
Co., of Palo Alto, Calif.
Hazard: The recalled
lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents/Injuries:
The firm
and CPSC are aware of two reports of batteries that overheated and ruptured,
resulting in flames/fire that caused minor property damage. No injuries have
been reported.
Description:
The
recalled lithium-ion rechargeable batteries are used with various HP and Compaq
notebook computers. Models that can contain a recalled battery include:
HP Pavilion
Compaq Presario
HP
HP Compaq
dv2000
dv2500
dv2700
dv6000
dv6500
dv6700
dv9000
dv9500
dv9700
A900
C700
F700
V3000
V3500
V3700
V6000
V6500
V6700
G6000
G7000
6720s
The notebook
model is located at the top of the service label on the bottom of the notebook.
Batteries that can be subject to the recall will have one of the following bar
code labels (^ in the code can be any letter or number):
62940^^AXV^^^^
65033^^B7U^^^^
65033^^B7V^^^^
65033^^BGU^^^^
65035^^B7U^^^^
65035^^B7V^^^^
65035^^BGU^^^^
65035^^BGV^^^^
67059^^V8U^^^^
67059^^V8V^^^^
Sold at: Computer and electronics
stores nationwide, hp.com and hpshopping.com from August 2007 through March
2008 for between $500 and $3000. The battery packs were also sold separately
for between $100 and $160.
Manufactured
in: China
Remedy: Consumers should
immediately remove the recalled battery from their notebook computer and
contact HP to determine if their battery is included in the recall and to
request a free replacement battery. After removing the recalled battery from
their notebook computer, consumers may use the AC adapter to power the computer
until a replacement battery arrives. Consumers should only use batteries
obtained from HP or an authorized reseller.
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
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Solved!
Go to Solution.

Thank you to all who have read this post so far. Please continue to contact HP directly using the above information.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
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The new battery is being recalled

I own a iBook G4, and my battery was recalled. I used the form on https://support.apple.com/ibook_powerbook/batteryexchange/index.html, but now my replacement battery is being recalled as well.
When I try to order a new replacement battery, but seeing as I had already used the form once, I can't use it again, even though they recognize the serial on the new battery to being a recalled one. What should I do, who should I contact?

And since you sent back the original recalled battery, you can't use that
box, either...! I just got my battery yesterday (a weird story, just in that)
and have discharged my very good but recalled battery, and have charged
the new replacement battery and haven't tested the computer much, yet.
But I have not been in a hurry to send back the recalled battery; and see
on the battery's shipping box there are options & checkboxes on the label.
If you have tried calling the Apple number for Support again
and can't get any help (if you get through, you may get help)
you could try Sales Support or Customer Relations. That is
a stretch. The information from the recall page suggests to
call; so if you have not tried calling (instead of the form) you
can try it; should work according to their recall information page.
http://www.apple.com/support/batteryexchange/2006/faq/
You may have to call Apple Sales Support and inquire about customer
satisfaction and their recommended procedures to send in a defective
replacement battery, to get another one; or if there isn't just some way
they can let you get a battery from somewhere closer to you that would
be guaranteed, in lieu of this game they are forcing you into playing.
I'm at a distance from any place to get a battery for my iBook, and
in order to get one new I'm looking at 200+ miles travel; or an order
online and a week's delivery time. And retail prices plus shipping; or
up to 4 weeks to get a new battery if I order new from Apple online.
Being essentially unable to use these computers for up to 6 weeks
and they are intended to be portable, is without excuse and border-
lines on 'fitness of merchantability' rulings, in consumer protection.

Battery Recall (Need Serious Help)

Hi all,
I have a Black Macbook (July 06).
My battery for the last 3 weeks has been horrid. My computer lasts a total of 1.5 hours under min. brightness and no serious workload. And the worst part is, it just shuts off, doesn't sleep when it gets low. Just totally turns off.
Now my cycle count is at 299 and I have no idea what to do with this thing. I took it out of my computer because I honestly believe I deserve a replacement.
So I called my local service center here in Lebanon (middle east) and this is what they told me.
Since I purchased my Macbook from Canada (I had to move to Lebanon in August 06) they cannnot, and will not replace my battery for me. Even if I requested to pay the shipping charges.
Is there any help for me? I feel they are shafting me because they've done this with my iBook which had the recall battery fire issue. And another iBook which had a manufacturer defect. In anycase, those I fixed when I went back to Canada. But I can't keep these 299 cycles forever! Can someone seriously help me here?

I know, I was hoping someone could point me in the right direction.
Maybe you know of an email where I can send my complaint? Because all I can find are 1800 numbers that don't connect when dialing internationally.

Defective Battery from Battery Recall

To whom it may concern at Apple:
One of my old laptops ( 15" Powerbook G4 ) was one of the thousands affected in the last battery recall incident.
Like many other users I filled out the necessary forms and I got the "non defective" battery replacement on the mail just a few days later. (This was about 4 - 5 months ago).
I then started using the new battery instead of the recalled one. I was supposed to mail the first battery and I never did, I put it in the shipping box and I kept postponing it till I forgot about it.
I'm sure I'm not the first one, but today I am glad I didn't.
A few months ago I got a mac book pro, so I was going to sell my Powerbook, but I noticed that this "new non defective battery" stop re charging, just like that, quick it stopped working, I can't use my computer unless I leave it plugged to the charger or my previous "recalled battery" Now, keep in mind that I had this first battery (the recalled one) since I bought the computer almost 3 years ago (2 years and 10 months to be exact) and the battery still works perfect.
No big deal I thought, the $349 I have spent on the apple care extension program will bring me "peace of mind", so I went to my local Apple Store were after running a test on the battery in question the store technician told me that the battery can't be replaced if its over 300 cycles (this number was never voiced before until he told me that the battery had around 320 cycles.
So just in case, he decided to run a test on my other battery (the recalled one) which I brought to the store with the only intention to show that the computer worked perfect with that battery.
So this test came to the magic number of 500 cycles, and still works perfectly.
So just to remind you:
Old recalled battery:
Over 500 cycles: Almost 3 years in use: Working perfectly today.
New replacement battery:
A bit over 300 Cycles: 4 months of use: Currently not working.
Can someone explain to me how come the number of cycles is so close, yet the actual time of usage is clearly far apart?
Can you even reach 300 cycles in 4 months?
Let me state that I have never dropped the battery, it has not a single scratch on it, it looks brand new.
So now, I have to pay $125 for a battery that I received as a replacement of a "defective battery" (that still works perfectly) to replace this new "non defective battery that died on my in only 4 months, as a loyal Apple customer from many years (since 1995) I feel cheated, I feel abused and I find this to be unfair.
When I first bough the computer in question (brand new at the apple store) it had 1 dead pixel on the screen, 1 month later I realized that, and I took it to the store, they said "you need to have 7 dead pixels in order for us to repair your screen". Computer was under warranty, I bought it brand new, it was clearly a manufacturing mistake, and they said they cant help me, (I bought a refurbished laptop before that, with not a single problem, yet something new at the store (sold at a higher price) comes defective) how can something like this happen? I don't know, but you know what I counted it as my loss, and eat it. But I am tired of being pushed around, always that SKETCHY number (7 pixels, 300 cycles) there is always an excuse for the warranty not to work.
This is not about the money, (remember I have the "so called defective battery" still working perfectly), this is about principle.
My battery is defective you should either fix, it or replace it with one that works, that is what I have my extended warranty for.
I am extremely disappointed.

Hi, Miguel. You make a pretty good argument for yourself, but Apple isn't going to read it here. These are user-to-user forums, not user-to-Apple forums. You need to take this up with Applecare, and keep asking to have it escalated to the next level, if you're going to get anywhere with it.
It does seem highly improbable — but not impossible — that your new battery went through 300 charge cycles in 4 months. That would be about 2-1/2 cycles per day.

Can I Still Return A Faulty Battery?

I received a replacement battery for one of the possible faulty ones in October 2006. I was meant to return the faulty one in the same shipping/postal package via UPS but never did. Is the return postage, which was originally free, still valid?

Depends on the carrier - you'd need to call UPS.
Generally, when Apple shipped a replacement battery with the expectation that you would return the original, they required a credit card number, and if the original battery was not returned within a specified time (30 or 60 days, I think), they charged the card. So, if you provided a credit card and it was charged, you should also contact Apple to confirm that they will refund the charge if you do return the battery.
Hope this helps...

Slightly Off Topic: Toshiba join Dell and Apple to recall the Battery

For someone who feel bad about apple recall battery program (affected only for certain G4 iBook and or G4 Powerbook ~ not MacBook or MacBook Pro), this link might make you fell better that we are not the only one (or two ~ Dell recall it first).
http://209.167.114.38/support/ProductNotices/batteryexchange/
Peace Out.

mailbfr uses rsync and thus adds only changes after the first backup. So it's a good idea to use different directories once a week.
Your cron job looks ok (you used the syntax I gave you to get it, right?) and mailbfr doesn't care whether it's run interactively or not.
What do your logs tell you? Cron output gets send to "root" on your system. If you haven't done so, add an alias so that mail for "root" comes to your mailbox.
Does cron per se actually run? Check /system/library/launchdaemons/com.vix.cron.plist

Canadian battery return woes

OK, so I got my replacement battery, very nice.
But... I live in Canada and the shipping box contained an american return shipping label (Fedex). The instructions said if you're in Canada, call UPS to arrange pickup, so I called UPS. They said I need a valid account number for pickup. So then I called apple's Canadian number where I explained the situation to the CSR, who transferred me to the american shipping department. I was then cut off. I called back, and after 10 minutes on hold, eventually talked to someone who seemed to know what they were talking about. He gave me a DHL account number to use, and told me to call them to arrange pickup.
I call DHL, quote the account number and they tell me it's invalid for Canadian pickups.
Deep breath.
Can someone please explain what the &##&#& I need to do to return this battery, because I'm of the mind now just to hang on to it as the effort I'm putting in trying to return it far outweighs any benefit I may have had in receiving the replacement in the first place.
Thank you.

When you lift off your address label, you should see
the return address label with instructions to call
UPS at 1-800-742-5877. The Apple account number is
right next to that, i.e. it says "Use account
#XXXXXX". Both numbers are highlighted in yellow.
Sadly, no. There was nothing underneath, like someone had already removed the return label.

Is this battery recalled?

Just got a new battery sent to me from a vendor. The battery details are below:
Product: IBM-92P1073
Status: Discharging
Percentage charge: 100.0%
Vendor: SONY
Technology: Lithium ion
Serial number: 6415
Model: IBM-92P1073
Current charge: 77.8 Wh
Design charge: 77.8 Wh
My Ubuntu installation told me the battery MAY be recalled, and when I visited the website, it said that SOME of these batteries were recalled, and others weren't. How do I know if this is a recalled battery?

Recall only applies to the battery that does not work within the recalled FRU. You can run the program linked in the following article, if you are eligible for the recall battery then there will be a pop up message asking you to fill in your personal details, then the battery would be expressed couriered to you.
http://forums.lenovo.com/t5/T61-and-prior-T-series-ThinkPad/NEW-Battery-Tip-Applicable-for-some-T-X-...
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Returning recalled battery

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