Lied to by customer retention - Don't believe what you are being told

I called in on July 2, 2015 to cancel my account as my 1 year deal was about to expire and my rates were to nearly double. I was transferred to customer retention and was told they would upgrade me from u200 to u300 for 3 months but keep my bill at the same rate. My new bill arrived yesterday and it was doubled. I called customer service who explained that there must have been a miscommunication or that I must have misunderstood what the offer was. I couldn't have been more explicit about not wanting to increase my bill and the account representative couldn't have been clearer that my bill was not going to go up. I am reporting this fraud to the FCC today and cancelling my account.

I could care less about having U300 which is what I told customer service to begin with. They told me they could upgrade me to U300 and I would pay the same rate as U200. I agreed. It wasn't until the end of the conversation that I was told it would only last for 90 days and that I would need to call back in to see about another offer.

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Don't believe what you read... there's no error.

The only error I've found w/ iWeb is it SAYING there's an error...
If you publish your site and get the dreaded error massage just leave iWeb open and sync your iDisk completely then close iWeb and sync your iDisk one more time, just to make sure.
Make sure you empty your Browser cache files and I clear my History too, then look at your site.
Even though I get the error message my site is still updated as long as my iDisk is synced-up. In fact I did a little remodel on some of my pages at http://www.iWebTricks.com last night and ALL the changes went through despite the "fake" error message.
It's true the next time you Publish it creates the "red" pages over but it doesn't seem to upload those pages given that when looking at the files that are synced to the iDisk it appears as though only changes since the last time you Published (error or no-error) are synced.
I'm happy enough that I can at least get my site updated for the time being until Apple gets this fixed but the main thing is getting your site out there which still can be done w/ iWeb although somewhat troublesome. But then again manually inserting HTML onto every page after every Publish isn't a walk in the park either...

I've tried this advice and the advice on your website, but I STILL can't get the website to publish!
Now on iWeb the icons are blue, which should show mean it has published, but I've checked the website on Safari both using the 'visit site' button and entering the url (I'd cleared the cache and the history), as well as checking it from Netscape on this computer and from IE on another computer.
Am at end of my tether, as have paid for .mac membership but am not getting what I want from it.
I've tried publishing at various times of day but no luck.... I've not been able to publish anything at all on the website yet, have got 1.1.1 and all the work on the website has been done on 1.1.1.
Any help would be much appreciated!
MBP Mac OS X (10.4.6)

I cannot believe that you are being such ******** and FORCING people to download Firefox 5 when it is not ready. You guys ****!!!

Why the H*** are you forcing us to upgrade to an unfinished version of the browser. I have NEVER known any company or group that made users use a beta version. I may come back to Firefox, but if you keep up with this ****, I'll just stay with Safari or Chrome.

Sorry, Firefox 4+ versions don't support PPC architecture.
For older Macs that aren't supported in Firefox 4 / 5 / 6, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 . 
http://www.floodgap.com/software/tenfourfox/ 
http://code.google.com/p/tenfourfox/downloads/list
Or use Firefox 3.6.20: 
http://www.mozilla.com/en-US/firefox/all-older.html

Bookmark window disapears. WHen I klick on it it is transparent, it is possble to klick on the links in it. But you don't see what you are klicking.

I open the bookmarks ant then the window whit all of the links will be there for a milisec.
Then it is just open but transperend.
I can click on the links but i don't see whitch link it is.

Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

Why do I need this update?? I don't understand what you are offering

I'm afraid that this system will be too complex for my limited ability on computers. All I want is to be able to get my mail without too much difficulty and find my desk top unchanged.,

QuickTime Player 7 was released in April, 2005 and if you purchased a Pro upgrade it is still valid today.
Updating QuickTime Player will not remove your Pro upgrade.

HT5622 how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

how can I find what the charges aree to my credit card from the apple store? I get multiple charges every month and don't know what they are for...I want to cancel whatever is being charged to me...how do I do it?

Have a look at this link
http://support.apple.com/kb/ht2727

HT1229 How do you transfer photos to external backup and keep the photos in events with event name or with description name. Each time I have tried to transfer them they only transfer with a jpg number so you don't know what photos are what.

How do you transfer photos to external backup and keep the photos in events with event name or with description name. Each time I have tried to transfer them they only transfer with a jpg number so you don't know what photos are what. When you have several thousand photos it is difficult to determined what is what.
Why does iPhoto have the ability to put photos in events and to give them descriptions if it doesn't transfer this info with the photo. I want to back my photos up to an external drive.

The simplest way to achieve what you want is to back up the iPhoto Library. That will get everything.
You sem to be exporting from iPhoto to the Finder. The Finder does not have the same organisation capabilities as iPhoto. If you're going to do that you need to understand some of the differences between the two.
Event Name will become Folder Name.
'Description Name' I guess is the Title you give the Photo
Jpeg Number is the File Name assigned by your camera.
So: File -> Export
Set your Kind to Jpeg
Select your preferred Quality
Check the Boxes at 'Titles and Descriptions' and Location Information
Under FIlename select 'Use Title'
Click on Export. In the Next Window choose a New Folder as your export destination and then Name that as you prefer
Regards
TD

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

I have like 4-5 teeny tiny dots in the screen of my iphone i don't know what they are from. I can only see some of them when I tilt my phone a certain way. And they are little bitty but I am wondering what they are from

I have like 4-5 teeny tiny dots in the screen of my iphone i don't know what they are from. I can only see some of them when I tilt my phone a certain way. And they are little bitty but I am wondering what they are from

my total library is 680 mb, nowhere close to the 2.08 in the pictures folder. I am obviously messing up.
Actually you’re not.
The iPhoto Window reports the size of the library that would result if you exported all the current versions +and nothing else+ to a folder on the desktop.
The iPhoto Library Folder contains the Original, Modified and thumbnail versions of your pics. It also contains various cache and database files +all of which are necessary+ for the working of the Library.
Don't change anything in the iPhoto Library Folder via the Finder or any other application. iPhoto depends on the structure as well as the contents of this folder. Moving things, renaming things or otherwise making changes will prevent iPhoto from working and could even cause you to damage or lose your photos.
You can run a Library on an external disk:
1. Quit iPhoto
2. Copy the iPhoto Library Folder as an entity from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

Frustration! Refund for apps that don't do what they are supposed to?

How quickly a $2 app turns into a $50 waste of time!
I purchased a $2 unit converter app to use at work and whenever else I needed it. After playing with it for about 20-30 minutes, I realized that there were several calculation errors. The unit converter simply didn't do correct conversions! (1 foot equals 11.986 inches!?) Now, If I'm noticing some simple conversion errors myself, how many conversion errors are happening that I don't realize? Needless to say, this app is useless to me because I can't trust its data.
So I contacted the dev, and even got a response within a day. I sent a second message where I had done a lot of troubleshooting for them, hoping they could correct the problems. Nothing. No update, no response, nothing.
So this brings me to my question... how can you get a refund for an app that doesn't do what it is supposed to do?
Yes, yes, I realize the "all sales are final" thing. But this is where Apple's usual high level of customer service fails. Am I supposed to buy apps on blind faith that they work, knowing there is no refund? If I was assured that someone was testing these apps and assuring me that they do what they are supposed to, then okay. But that's not happening.
Oh, wait... read reviews before buying? How is that possible for new(er) apps? If nobody buys it because they are waiting for reviews, then nobody can review it. I'd hate to be a dev and make a great app and have nobody buy it because they were afraid it wouldn't work.
Not all apps have free/lite/trial versions.
If this "no refund" policy is to be fair, then there needs to be demo or trial periods on all apps, to be certain that they actually do what they are supposed to! Until then, I want my $2 back so I can buy a unit converter that doesn't have calculation errors. I won't hold my breath for that... or for the ~$50 of my time wasted testing someone else’s app to no avail, and trying to find a contact source for Apple to request a refund.

I do see where you are coming from.
However I'm just personally against people buying something with the intent of taking it back and that's what would worry me here. I'm talking about girls I know who buy 4 dresses to take home and try out (and perhaps wear) and then take some or all of them back. Now that's one way to shop but I don't agree with it as I think it makes it more expensive for the rest of us as there is a cost involved in customer service and repackaging returned items. Note that is an example and I don't particularly care about buying dresses myself - except on Fridays when I log on as BettyDP
And you mention you only want this for broken apps (i.e. ones that fail to deliver what the are for), rather than apps you bought and decided you didn't like/need. But this is a fine line and some people would use such a system to try to claim money back on an app they bought and thought wasn't that good, even if it did what it said. So who's to judge where that line is? And to have Apple employing people to make that call would push up the cost to all the apps.
Now you genuinely have an issue with this particular app and, in my opinion, deserve your money back. However if you buy 100s of apps and end up wanting your money back on a large proportion of them then I do not agree with you, for the above reasons. When spending money, in my opinion, you should do your research and read reviews to make sure it suits. Sometimes, for a new app, you can't do as much in which case you either take a risk or hope you can get your money back if it doesn't suit. Yes, an item sold should do what it says to meet basic trading standards (and otherwise it's basically fraud), but, IMHO, there should also be a level of caveat emptor (buyer beware).
Ultimately, for $2, I personally would probably chalk it up to experience and not try to reclaim it - thinking that the time spent trying to claim it back would be more hassle than it's worth. But then maybe that's just me.
Now your demo point is a good one. Some app developers make a demo or lite version of their app to give you a free preview. That's their choice and not something Apple enforces and they think the extra coding to make this version is worth it in that it hopefully will drive up more sales. I agree it would be nice if Apple put some funky time limit on ALL apps so developers don't have to do this, and so you get it for free for 24hours to trial. It would certainly help in your situation and I myself would also find this useful.
Finally the time you spent debugging the app is your time. You didn't need to do that and I don't think that's really that relevant here (I presume you aren't expecting to get you $2 back AND some extra because you spent some time fiddling with it?)
Anyway, now I've made my opinion known (which you are perfectly entitled to disagree with), I'll get off my high horse and actually point you out to something helpful:
http://www.iphonedownloadblog.com/2009/07/09/iphone-app-refund/
(note I did read your comment about this form not working but I'd say try it again later or on another browser).
Also note the interesting comments on this link which give more reasons (from a Developers point of view) why this is possibly a bad idea...

Better Customer Service reps that know what they are doing.

I recently had the horrible experience of trying to dispute a matter over the phone with a customer service rep, which was a HUGE hassle. I had an easier time looking up the information on the internet and doing it myself because all the reps like to do is transfer from one person to the next without ever answering any questions. Are the reps even trained? It didn't seem like it to me. They were rude and couldn't answer any questions I had which is part of the reason I didn't want verizon in the first place. . . They don't make you feel like you are anything more than a dollar sign

I have only been with Verizon 1 week. Loving the service itself but the customer reps are not even medicore. Everytime I call I give the same information to a rep that passes me to another and yet another and I give the same information over and over. Then I get hung up on and no one calls me back. I have to then go through the process yet AGAIN. I try live chat and almost an hour later and giving the same information to that rep repeatedly in the same chat conversation - I am still trying to get the issue resolved. Come on Verizon get with it.

HT1349 Last week I was prompted to do an update on my MacBook Pro which I did & now different things keep popping up asking for passwords for a keychain & it won't go away. I don't know what these are & I don't know how to access them. Help me please

Last week I was prompted to do an update on my Mac Book Pro which I did. Ever since I did the update a box keeps popping up asking for login info for my keychains & they won't go away. I have no clue what these keychains are & I don't know how to find them & know the passwords for each of them. Plus now I don't get my email on here either. Please help me...

Outside of the contact number for that you've already used I don't know another way of direct contact. Here are some things that they may or may not of had you try that might help you. If you will go to the settings app and pick general on the right-hand side you will see accessibility. Within that you can adjust a text size make the text bowl you can also increase the contrast. You can also adjust the brightness and control panel.
As for Siri again in the settings app under general you should see Siri on the right-hand side with the switch to turn it on. If that is turned on and you're still having issues
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

HT6312 I don't understand why you are holding our documents captive!

How can you NOT make it backwards compatible! I prefer not to install the latest IOS (as we've seen what happens, with the last IOS update) before I am comfortable with the update. This is irresponsible and not customer friendly. Basically I am S.O.L. if I have an older iPhone or iPad. Thanks for being so customer friendly.

James,
Sorry I did not realize it was User to User. Very funny, really. Who would you like the check made out to? LOL
So I went to login to iCloud (on my PC) and I was forced to update to a different version of iCloud that would no longer allow any devices below IOS 8 access to the Pages area. I just don't understand why thy (Apple developers) cannot make it backwards compatible.

I have never purchased with my ipad before and i tried doing so now and it is asking me to verify by answering my security questions and i don't remember what they are i tried answering them now apple shut down my apple saying i tried too much ,help

I don't remember my security questions and i need to make a purchase with my ipad how can i get to my security questions and change them so that I can make purchases with my ipad

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106694)

Two files I don't know what they are.

I'm a fairly new Mac owner who switched from the dreaded pc. If I could marry my MacBook Pro I probably would except I think it's illegal to marry inanimate objects in the state of Wisconsin.
There are two files in the Macintosh HD folder; dbg.gz / Apr 19, 2009 / gzip compressed archive and test.txt / Apr 18, 2009 / Plain text. When I open the plain text file is says initClientSocket. I would like to delete these files if I don't need them or if I do can I hide these?
Thanks for your time.

Stvbrn wrote:
I moved these to trash. Should I for any reason not totally delete these?
there is absolutely no reason to keep them for anything.
Or just remove them all together?
yes.

Lied to by customer retention - Don't believe what you are being told

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