Lightning bolt and Small Cog Wheel
Hey
I just bought Lumia 720 and unfortunatelly first boot didn't work. Phone showed Nokia logo for a few seconds and then went to Lightning Bolt with small cog wheel and it shows that for over hour!!! Nothing happens else. Phone haven't started even once. What that thing is and what to do about it?
Solved!
Go to Solution.
Dear Nokia support team
I am a customer from India, Mumbai. I bought Nokia Lumia 520 on 3rd August 2013 from the authorised dealer - Zoop, <<owner being Harshad bhai>> , at Charni Road, No - 66331075.
As on 29th September 2013, which is close to less than 2 months, my phone went dead. As in, Only the logo of Nokia appears and pursuant to that two white cog wheels appear to be spin on the phone screen. It does not go ahead of the same. the battery is alwyas empty and I charge it, it becomes too hot. and the cog wheels appear again. I vchecked on your website and saw that this is a problem prevalent with many nokia lumia series phones and the solution is to go to customer care centre. However, when I went to the customer care center in Anajli Building at Opera House in Mumbai, they said that the phone will not be covered under warranty period and they will charge extra and that the motherboard is tampered, when it has not been tampered by anyone. They refused to help me and gave me an ultimatum that I either pay extra or my phone is dead. I have one warranty on, why should I pay extra.
Further, when I went to my authorised dealer, instead of helping me he decided to play a blame game and decided to mock me, I dont know if he is responsible for selling tampered products. Maybe you'll can check into the same and check whether the dealer is doing right or is a screwball and engaged into illegal practices.
Please help me. I need my phone back in shape as it is my office phone and I have emails and contacts on the same which are very very precious to me.
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