Little ripped off over here in Canada

Just thought i would ask why on the canadian store we have half the amount of music for download, slow connection which times out non stop, and no tv shows? and if i try to buy from US store i get kicked back to the canadian store,, really lame and makes me hate using Itunes,,

you can t blame the itunes music store for lack of content either music or video wise.Each country has differnt to offer the only itunes music store that offers all is the USA store because well this is where hollywood is and so on. there might be limits of content on the canadian store because of some limitations brokered by the companies that offer their content. Blame them not apple. What conenction do you ahve to the interenet..if its dial up then you should expect to get timed out often. THats crappy nature of the conection type. YOu cannot buy material from the USA itunes store because you are not a USA resident and therefore do not have any financial banking within this country. to do so you need to become a resident of the USA. Its the same of why i cant buy material from any toher couontry other than USA because i have no finances in that individual country. Not apples fault its your fault for wher you live. You can always hope tha tthe content improves on the ITMS for canada.
GFF

Similar Messages

If I buy a laptop in Canada will it work over here in the UK?

i was wondering if i bought a laptop over in canada would it work over here??

I got my last 3 Laptops (yes, 3 toshibas) from the States and use them in Europe. Everything is working as it should.
The only differences would be the TV out ... that is in Europe Pal, and in Canada NTSC, but there is no need to worry as this can be usually adjusted from inside the BIOS settings. (please have this confirmed through owners)
Also, the Canada DVD drive works in a different Region than our European Region 2, but this can be changed 4 times until it is set permanently.
The powersupply is auto-switching too, allowing you to operate your laptop from 110 Volts - 232 Volts without need to purchase a different model. Only a hardware adaptor (2 Euro max) might be necessary to make it fit inside our plugs.
The only problem that you might face is locating spare parts (mainly the chasis). I have seen some models that have different chasis in Europe and the Foreign. But in case you will need something, you will still have access to proper spare parts as they are widely spread throughout the internet.
Good bye and good buy ;)

I am a recent Apple convert and feel like I have been ripped off

I purchased a 13inch MacBook since I was getting a little bit tired of having to constantly reboot my PC. Bought a 13 inch MacBook in Nov 2008. Since this was my first Mac and did not have any other accessories/sofware etc from the pc world, I invested in buying all the accessories - duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive). I did not mind it since I was thinking that I will be using the MacBook for a long time. I recently found that my battery was not holding the charge and so I scheduled an appointment at the Genius bar at a local Apple store. I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you. I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this? When I challenged him to show where in Applecare this was stated...he pretended to look on the web and turned to a colleague of his for support and all they ended up doing was point me to the description for battery coverage for batteries under Applecare, which is quite vague. Here is my question - I have taken good care of my Macbook. I have seldom used it solely running on battery. I have always had the Macbook plugged in. Is'nt this unusual for my battery to fail this early and not being covered by Applecare?
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price. The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.

bgrad wrote:
duplicate power cords, apple care, more memory etc... all original ones from Apple (read expensive).
In the future, ask about that stuff here first. Mac accessories (such as memory) are often different, but they shouldn't be any more money than the PC versions.
I was told by my die hard Apple fans that enter all the details in and since you have Apple care, they will have a new battery waiting for you.
It is not that automatic, but not far from it either.
I arrive at the designated time and (the person who was helping me had not even bothered to find out why I was there for - ok, granted he must have been busy). He sticks a usb drive and runs some program which tells him that the battery needs to be replaced. He then continues to tell me that the battery needs to be replaced and that I have an option to buy it at the store. I obviously asked him why I needed to buy when Applecare should have covered it. He rattled off some technical balther and finally it amounted to that the program he was running said that my battery had failed and Apple considers anything over 300 recharge cycles as having 'failed'. How in the world a common user like myself supposed to know this?
It sounds like you just had a loser. Complain about them and go to a different store. If you don't have another store handy, talk to the manager.
I would have gladly purchased, had I known in advance what constituted failure- ie over 300 cycles etc..(though I would have questioned that this could be attributed to some manufacturing defect for it to fail so early). Why does not Apple state it as such as a part of the warranty description? This in my mind is a rip off.
I was planning a trip and did not want to be left without a battery so I was forced to buy one at $129. The gentlemen at the genius bar spoke to his manager and cut a deal for half the price.
A spare battery is a good thing to have.
The whole incident has left a very sour taste for Apple's products and service - not sure if there are other similar surprises lurking in fine print in Applecare land.
Just avoid that store in the future. Most places are much better than that.
The real question here, the one that the "genius" didn't ask, is why you have a cycle count > 300. I have a 2006 Macbook, a 2007 Macbook, and one spare battery I bought sometime in 2006. The two batteries I have installed have cycle counts of 245 and 222, respectively. How can your 2008 Macbook have cycle count greater than 300? You should keep an eye on that.

RIM ripping off everyone outside of US (pretty much)

I am a ridiculously loyal Blackberry user. For a short while (two weeks) I defected to the iPhone, but quickly realized it was mistake and came straight back.
I did buy an iPad when they came out, but I actually prefer my Playbook so the iPad is gathering dust somewhere in the house.
So, it seriously p****s me off that RIM insist on totally ripping me off when it comes to prices in Blackberry App World.
Many of you reading this won't realize that RIM are charging everyone else exactly the same numerical value for apps, but changing the currency symbol.
So, if an app costs $10 the price in the UK will be £10 and in Europe it will be 10 euros.
This is an amazing rip-off. It is like sticking a finger up at all your loyal customers and figuring out we're all thick and will never know what is going on.
Here's the math. If an app is priced at $10 that is £6.33, which is nowhere near £10. Even if you add in VAT at 20%, it still only adds up to £7.59.
This mean RIM are charging UK customer over THIRTY PER CENT more than US users for exactly the same software. Do the publishers get paid a percentage of this rip-off rate. My guess that RIM are paying out a percent of the $10 price and NOT the £10 they are actually charging.
I was in France last week and wasn't surprised that all the prices were exactly the same, but with just a Euro symbol in front.
Is it any surprise that Apple, who lead the way as far as apps are concerned, ARE charging 69p for a $1 app. That is FAIR and is how it should be.
RIM have a lot to learn if they are going to compete in this market place. A good place for them to start would be to stop ripping of their loyal customers.
I could almost understand it if RIM were an American company, as American companies can be a little bit US-centric (understandable I suppose), but for goodness sake, they're a Canadian company and should know better.
As much as I want to love RIM I am finding it harder and harder to do so, when they behave like this.

You think it's just Blackberry that is ripping people off ? Look at car prices, gas prices, appliances, you name it, the list could go on for ever.
It's called market pricing, making the price to what the market will stand.

I have been completely Ripped off by these People

I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.

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VERIZON RIP OFF PROJECT!!! BEWARE

I purchased a smart phone in November of last year. My bill remained constant for two months, then at the beginning of the year it doubled...and has been constantly over $230.00 per billing cycle this year....
I was puzzled as to why, my phone habits hadn't changed...the only thing I had done was buy the "smart" phone. I began to look a little further...and did not have to go far...
Have you noticed that the "smart" phone will let you switch between calls? Where is the disconnect button for the call that you briefly switch to? There is none!! So when you switch to the incoming call however brief, the minutes keep rolling until you hang up both calls completely!!!
They have made a phone that is "smart" for their pockets, while cleaning yours out unbeknownst to you.
I called Verizon and asked for a complete audit of my account...so I could prove what they were doing, while bringing it to their attention. I was told "how do we know when you disconnected the call?"....WOW That response lead me to believe that they know what is going on...and the fact that the audit was not conducted.
If you are having the same issues....respond to this blog and maybe we can get them to listen and fix this problem...or we can get the FCC involved, and start some class action movement!!!

SusieQ72064 wrote:
tOTAL ALL TOGETHER , VERIZON OWES ME $300.00. This all started December 2010 when i purchased a piece of equipment from the Verizon store that was suppose to work with the Xbox so i could get it set up so my son could play the Xbox on line. Well, i purchased it for $99.00. in the mean time they told me it would have to have its own phone line, but that if the product did not work on the xbox to bring it back withing 30 days and i could get my refund for the product plus the early termination fee which was $75.00. well, within 2 days i brought it back because it did not work like they said it would, All i got credit for was the charge i paid for the equipment. I still have not yet got my $75.00 early termination fee which i paid in December. Then I called them and they said that it would come off the next month bill. well guess what, it didn't. Then the next month I took Januarys bill into the store, they loked at it and said that it had never been billed to me in the first place and that was why it didnt come off. REALLY? DO YOU THINK i bought that story, i had it all in writing where it was charged to me. More fussing and nothing happened. Then February bill it was charged on there again. I decided i would pay my bill but i deducted the 150.00 that they owed me before i paid it. Well, guess waht, they shut my phone off for not paying that 150.00. so in order for me to get my phones turned back on, i had to pay the 150.00 that i deducted plus and extra $15.00 a line reconnect fee. Well, i called them and told them i was filing a complaint with the company and asked them to send me a form. They told me i had to do it online. Ok, i was willing to do that, but when you bring the form up that they told me to fill out, you cant fill it out on line. So i printed it out and was going to mail it but guess what no address to mail it to them anywhere on the form so i called AGAIN, they didn't know where to mail a complaint form too. REALLY ? but after 20 minutes of being on the phone with them, they finally came up with an addresss, which i think was bogus cause i still have not heard a word from them. They messed me over good this time, but it WILL NOT happen again. But just to let all you people know, DO NOT buy anything from VERIZON again ! they will lie and lie and lie. And the sad thing is, I took Dec 2010- thru March 2011 bills into a verizon store and we went over the bills with a fine tooh comb and they agreeded with me, they have never given me the ct=redit and also they have charged me 2 times for it. But customer service says that is not how the bill reads. I guess they have a different bill them the one that i get every month.... They are a RIP OFF !!!!!!! I hate that they bought out ALLTEL because i had ALLTEL for 12 years and never had a problem one with them plus they were alot cheaper too !
Not sure what you are talking about, but an ETF is a one time charge. If you got charged $75 for each of the last 2 months, it seems as if you still have a line with service active. It sounds as if you returned the device, got credit for it and had to pay a $75 restocking fee. Not sure what the $75 charge is/was for the 2nd month.

Exchange rate rip off

I recently purchased an App for Aus$8.99 through iTunes then I saw on the web site that the real price was US$6.99. Today's exchange rate is Aus$1 = US&1.02. I complained to the App owner and they replied that the price charged by the App Store is decided by Apple.
Since December 2009 the exchange rate between the Australian and US dollars has been roughly 1:1 Apple is making a windfall profit of around 20% on Australian App sales. If this is repeated across all App Store sales it means that Australian app purchasers have been ripped off by hundreds of thousands of dollars over the past six months.
What happens to these windfall profits? And what comeback do we have other than a costly class action?
Maybe someone from iTunes is monitoring this forum.
Ian

Since December 2009 the exchange rate between the Australian and US dollars has been roughly 1:1 Apple is making a windfall profit of around 20% on Australian App sales. If this is repeated across all App Store sales it means that Australian app purchasers have been ripped off by hundreds of thousands of dollars over the past six months.
Others have commented here on similar pricing discrepancies between Australia and US. My question is, why are you surprised? Prices have always been different for identical things in different areas of the world. There's no reason why the prices should be the same. Often there are tax and import regulations that make prices different on top of differential pricing based on what the market will bear. For example, [http://discussions.info.apple.com/thread.jspa?messageID=12432275]
What happens to these windfall profits?
Maybe somebody has a nice yacht? So somebody slaps on a $8.99 price. They could probably ask whatever they want (and would) except at some point people would just say it was too expensive. Hey, welcome to capitalism.
And what comeback do we have other than a costly class action?
Don't buy the app. I don't see that any legal action would have any basis. So, I buy a can of Fosters in France, and I buy a can in England. They have a different price. Unless one expects purely idealistic pricing by nice companies who only charge the difference in getting the can from Australia to France and England there will always be a difference. For that matter, there's a price difference in the two liquor stores near me.
Maybe someone from iTunes is monitoring this forum.
No. Except in very rare cases the only response you'll get here is from other Mac users like you. To provide feedback to Apple use the contacts link at the bottom of the page, but I think it extremely unlikely they will write back.

Another Verizon (Iphone) Data Plan Rip off!

Once again Verizon is trying to rip off their customers by giving them no choice when it comes to data plans if you want an Iphone. Just like they tried to force data plans on Feature Phones last year,now if you want an Iphone you must spend $29.99 a month. Thats great if you spend all day on your phone,but some of us don't want unlimited data. We do want an Iphone though. That's the way to take care of your customers VERIZON!!!!

ktm250 wrote:
Dueceko131 don’t pay attention to those two clowns. Just because the $30 dollar plan works for them doesn’t mean it works for everyone. To make a statement that if you want a 150mb plan then you don’t need a smartphone just goes to show how little common sense they have. Must be they haven’t heard of WiFi. If the unlimited works for you great, but there are a lot of other people out there that will just be wasting money. Looks like verizon has a couple of fanboys here.
KUDOS to ktm250.... I am sick of the fanboys!! They are getting old and annoying !!!!!
I for one know I only need 150mb and want the iphone because of the great screen and its functions. I own a itouch and a ipad and manage them greatly with only wifi. I just always wished my itouch would be able to make a call so I don't have to carry both the itouch and a cell phone. Well here is my chance.. A iphone. But I an not able to pay extra for a $30 data package.

Feeling Ripped Off By VW AGAIN!!!!!

My daughter and I had two horrible Samsung phones with QWRTY boards, the only reason we chose them in the first place. Over the 2 years we had them we replaced both of the original phones and one additional phone in less than 1.5 years. The original phones were replaced by rebuilt phones within 5 months of their activation. Since my daughter's second phone went bad after the 1yr warranty, we wound up borrowing a phone from a friend to get her through the 2 year contract.
When it came time to finally upgrade the pieces of garbage we had we didn't have many choices. The same phone or a basic phones with no features which would have cost about $50. Red flags flying already. I caved and upgraded to 2 smart phones which joined my husband's basic phone. The salesperson said we needed 2 gb of data. The guy said I'd be saving money and that it wasn't going to cost me that much more.
Got my first bill and freaked out. My bill more than doubled!!!!!!!!
I hate Verizon! I hate Verizon! I hate Verizon! Did I mention that I hate Verizon!
Oh, and yeah, here's an interesting tidbit. I tried to pay my Verizon bill at the Verizon store with cash and they told me that there would be a $3.00 service charge for me to make the payment. SERIOUSLY VERIZON???????? Charging to pay cash???????
Maybe it's time for all of us to speak out loudly against the Verizon Rip Off.

AntonioC
Seriously...... a $3 convenience fee to pay cash for your bill at a Verizon store? Going to the store is not a convenience. It's just another way VW is ripping off the customer.
By the way, another rip off was the $27 case I bought for my daughter's phone at the Verizon store that broke within a week because she had to keep taking the case off the phone in order to get the adapter cord to work properly so her phone would charge. Going to the store is not a "convenience" but now I have to make another trip back there to get this resolved. Nothing is ever easy with VW.
And yeah, my phone still drops calls, a lot.
I don't believe for a minute that Verizon loves its customers. They just love the money they keep squeezing out of us.
Sorry Antonio, nothing against you personally, I know you are just towing the corporate line.

Rip Off!

About a tear ago, ATT swallowed up Alltel in southern Illinois, I have been a loyal Alltel CONTRACT customer since 1999. I was happy with my service.
Now, since you have taken over, My service sucks!
You told us our coverage would stay the same, IT DID NOT!
you told us our rates would not change, IT DID! I AM PAYING MORE FOR LESS!
You lied to us! You have engaged in deceptive practices!
I cant even use my phone on my commute to work anymore!
A few weeks ago, my wife had a flat tire on a remote stretch of road with NO SERVICE where there used to be with Alltel!
She had to walk to a strangers house to call me!
I AM VERY ANGRY!
[Legal discussions are not permitted per the Guidelines]
WHO DO YOU THINK YOU ARE?
Do you think just because you are a giant corporation that you are above the law and are able to blatantly RIP OFF your customers with NO CONSEQUENCE?
Do you think we are a bunch of dumb hicks that will just lie down and eat your bull?
WRONG!!!
You put my wifes life in danger and that was a serious mistake!
We had NO SAY in your take over and now we are stuck with your inferior service?
[Please keep it courteous]

Hi there
I understand your frustration regarding your coverage and rate plan costs. I’d be happy to look into this for you to see what changes have occurred. Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to reach you
Full street address
Thanks,
Charise

ITunes Plus Rip Off

Not saying it's Apple's fault...but why would I pay to upgrade my song, when, had I bought it (in one case) 2 weeks later, it would have been iTunes Plus and the same price? This makes no sense to me. I mean, I know the record companies are evil, but c'mon. Am I missing something here...or is this a complete rip off? Either way, I'm not paying over 100 dollars to upgrade my entire purchases at the 128 bit rate. I've been listening to them without any problems since I had them, though I would rather they be at 256. I also remember when iTunes Plus was 1.29 a song or something like that. So, I'm thinking with time, the upgrade will be free...or at least individually selectable. If not...I'm not paying for stuff I already own that's not increased in price.

I am glad I am not the only one who thinks this is a bit unfair. I don't think it is Apple's fault. Like you, I don't think it makes much sense. I have ~1500 iTunes songs. I purchased my first song around day 1 or so when iTunes first opened. Why would I spend $450 to upgrade these songs? I'd like to have the better versions. Absolutely, but $450 is tooo steep. I might pay a flat fee of $25 or $50 to upgrade all the older format songs when they become available. I might even pay $0.03 per song which is $45 in my case, but not $450.00! It makes no sense.

REF:- RIPPED OFF

i have read the commets that people feel ripped off because the g5 intel was brought out 4 weeks after the g5 isight,well i did feel fine untill i have now discovered that you can load windows xp onto the new g5 and run it,not the usual crap virtual pc,so now i feel ripped off to,my daughter who is a uni,has to go to her friends to work on windows,i have tried contacting apple direct by email but there does not seem to be a addy for them,i also have a g4 imac 17" with a motherboard failure which will cost 400.00gbp to repair,well to sum up i have spent 2300.00gbp in 3 years on the best computers(and there are bloody good) but feel a little upset that my dauughter still has to travel 10 miles to use a windows system,surely apple should offer some sort of buy back for people who wish to upgrade to intel,to me its only fair,after all we work **** hard to earn our money and pay a lot to buy the best

Sorry.
A) There is no "G5 Intel"
B) There is no email address in the world that will get Windows to run natively on a PPC based Mac.
Contact them by phone. It will get you the same response as an email - nothing - but you will get it faster.
I will say it again, if she requires Windows, then you made a mistake by buying a Mac.
I love Macs. You love Macs. Heck, you did a good job raising yor daughter since she loves Macs, but they are not for everyone in every application. If you must boot into Windows - and that is rather clumsy way of handling things - then sell this G5 and buy an Intel-based Mac.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store.

I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.

I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/

I am so ripped off by BT

I am not just moaning because I have nothing better to do with my time. I feel like I've been robbed by an organisation that hide behind their size and one-off appologies for the **bleep** i have experienced with them.
the only reason why i'm with BT is because I'm in a bt area and i knew if i go with Sky or virgin i'd still be using bt's network. I just never realised i would end up with what is by far the worst "service provider" on the planet or at least out of anyone ive ever used.
Before i go on about the **bleep** bb speeds i'm experiencing let me just point out that it took me over three weeks from placing my order to actually getting my bb connected. reason - they lost my order or 'wholesale' never dealt with my order. and each time it would be a week more before the order would be dealt with again...only to learn they lost it again. not to worry though...when you phone the call centre, where the automated system tells you you are not a customer after entering the land line number bt gave you, you end up with a sub standard service tech apologising for what ever was wrong...ive had dozens of apologies from BT thus far...and no real improvement.
trust me i could go on...there is sooo much more i had to put up with before i even got to being connected and dealing with the slow broadband speed i have now.
anyway, I'm totally miffed with the fact that I am paying for the top tier braodband package in an area where i used to get atleast 1.5 meg broadband...which was via virgin but not cable...i.e. via BT. no lies the previous property was only two streets up..literally two streets up from there and the house i bought gets no better than 500k.
I was told by the BT salesman (which was a con i'm sure) that BT would be rolling out its new fibre optic cables in my areain the new year ..this clinched the deal for me because I didnt at the time want to sign up via Sky or virgin and be tied into a contract with them if it was only going to be a few months before BT upgraded their network in my area...well midway through Feb now and it seems my connection is no better and seems to be getting worse.
I'd hate to phone them again because a cant bear having another 'cant-give-a-**bleep**-cause-you-cant-touch-me JOBSWORTH' apologise for this rubbish that is my broadband only to go through the same tests with no positive outcome.
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
All i expected when signing up was to have reasonable bb at a high price as i knew Virgin cable is far better but unfortunately not available where i live.
Saldy this seems like too much to ask

quintong wrote:
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf
If I helped, then consider clicking the star to the left

Where can I send a complain to apple support? I am being ripped off by a tech support location in Mexico.

I purchased a Mac Book Air computer 2 months ago in a BEST BUY store in Guadalajara, Mexico.
I was working on my computer when it went off and the battery indicator stoped being on the top bar.
I took the computer to the store, and the people from the geek squad took a look at it, and told me that the problem was the battery, but that I should not worry because just 2 months had passed since I purchased the machine, so I should have the warranty from Apple, and I had also purchased the extended warranty from Best Buy, so I was covered.
The took my computer and gave me a receipt.
2 weeks or so after this I get a phone call from the repair shop to where they sent my machine. This are their infromation:
Making Touch Services, S.A. de C.V., Servicepro ( Suc. Guadalajara) Niños Heroes 2828 Planta Alta · Jardines del Bosque · Guadalajara, Jalisco · C.P. 44520 Tels. (33) 1204 5114 y 1201 7906 · www.mtsmx.com · [email protected]
And they tell me that the computer had been "inmersed in liquid" and therefor my battery, "the flex" and some board had to be replaced, and since the computer had been "inmersed in liquid" (those were the exact words used) the warranty was void, as well as my extended warranty, so if I wanted my brand new computer working again, I have to pay them $4,216 mexican pesos.
The whole situation is ridiculous because the computer is new, I paid for an extra warranty to protect my equipment, and of course I did not "inmersed" my computer in any liquid. However the use of those words is very important to the case, because that "improper use of the equipment" allows them to claim a void warranty and charge me for a reppair of a new equipment!
I asked them for proof of what they were claiming, and they sent a picture of a "flex" on top of a table that had "watery salt stains caused by summersion"
When I Asked the to take a picture of my computer and send it to me, of coursed they did and of course there is no other component that shows any of the damage that appears in the flex.
I am outraged at the whole situation, and I am sure that this would have never happened in the USA. I have been working with apple computers for over 10 years, I currently own 6 apple computers, and this is the first time I am beeing ripped off like this.
How can I get a hold with someone at apple to review my case?

Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753

Little ripped off over here in Canada

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