LMS 3.1 JRM Service could be down. Check whether JRM services are running.

Hi all
Jrm service is showing down in LMS 3.1.
When i select RME tab its showing the error " JRM Service could be down. Check whether JRM services are running."
I checked the services.But its running.
We have not changed the host name.
Pls find attached the lms service status as well.
If any one faced the same issue pls reply me at the earliest.
Thanks and regards
Danish

Based on these services, this appears to be LMS 2.x, not 3.1. Post the output of the pdshow command.
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com

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( Oct 4, 2010 5:05:41 PM ): ---- Hyperion Foundation Configuration......
( Oct 4, 2010 5:05:41 PM ): Pre-Configuration :: pass
( Oct 4, 2010 5:05:47 PM ): ---- Performance Management Architect Configuration......
( Oct 4, 2010 5:05:50 PM ): Pre-Configuration :: pass
( Oct 4, 2010 5:05:50 PM ): Register with Shared Services :: pass
( Oct 4, 2010 5:05:53 PM ): Configure Database :: pass
( Oct 4, 2010 5:05:54 PM ): Configure Interface Data Source :: pass
( Oct 4, 2010 5:05:56 PM ): Create EPMA Virtual Directory :: pass
( Oct 4, 2010 5:06:01 PM ): ---- Calculation Manager Configuration......
( Oct 4, 2010 5:06:01 PM ): Pre-Configuration :: pass
( Oct 4, 2010 5:06:02 PM ): Register with Shared Services :: pass
( Oct 4, 2010 5:06:02 PM ): Configure Database :: pass
( Oct 4, 2010 5:06:03 PM ): ---- Performance Management Architect Configuration......
( Oct 4, 2010 5:06:03 PM ): ---- Calculation Manager Configuration......
( Oct 4, 2010 5:07:55 PM ): ---- Performance Management Architect Configuration......
( Oct 4, 2010 5:07:55 PM ): Deploy to Application Server :: pass
( Oct 4, 2010 5:07:55 PM ): Deploy to Application Server :: pass
( Oct 4, 2010 5:07:55 PM ): ---- Calculation Manager Configuration......
( Oct 4, 2010 5:07:55 PM ): Deploy to Application Server :: pass
---- Product Configuration Summary.....
( Oct 7, 2010 10:26:45 AM ): ---- Hyperion Foundation Configuration......
( Oct 7, 2010 10:26:46 AM ): Pre-Configuration :: pass
( Oct 7, 2010 10:48:28 AM ): Configure Web Server :: pass
---- Product Configuration Summary.....
---- Product Configuration Summary.....
( Oct 8, 2010 11:00:49 AM ): ---- Hyperion Foundation Configuration......
( Oct 8, 2010 11:00:49 AM ): Pre-Configuration :: pass
( Oct 8, 2010 11:01:49 AM ): Configure Web Server :: pass
---- Product Configuration Summary.....
( Oct 8, 2010 1:56:00 PM ): ---- Hyperion Foundation Configuration......
( Oct 8, 2010 1:56:00 PM ): Pre-Configuration :: pass
( Oct 8, 2010 1:56:46 PM ): Configure Web Server :: pass
---- Product Configuration Summary.....
( Oct 8, 2010 4:38:48 PM ): ---- Hyperion Foundation Configuration......
( Oct 8, 2010 4:38:48 PM ): Pre-Configuration :: pass
( Oct 8, 2010 4:39:35 PM ): Configure Web Server :: pass
---- Product Configuration Summary.....
---- Product Configuration Summary.....
( Oct 11, 2010 1:21:07 PM ): ---- Hyperion Foundation Configuration......
( Oct 11, 2010 1:21:08 PM ): Pre-Configuration :: pass
( Oct 11, 2010 1:24:21 PM ): Configure Web Server :: pass
Here is info from Configtool.log:
No error from date I originally configured but there is following error with today's date (configured HFM).
[2010-10-11T13:21:07.975-04:00] [EPMCFG] [ERROR] [EPMCFG-02151] [oracle.EPMCFG] [tid: 21] [ecid: 0000IiSJo4dEcLPMyeR_6G1CgoQz00000C,0] [SRC_CLASS: com.hyperion.hit.fusion.FusionComponent] oracleComponent is null. Component will not be provisioned.
[2010-10-11T13:24:12.397-04:00] [EPMCFG] [ERROR] [EPMCFG-01001] [oracle.EPMCFG] [tid: 21] [ecid: 0000IiSJo4dEcLPMyeR_6G1CgoQz00000C,0] [SRC_CLASS: com.hyperion.cis.utils.Shortcut] trace: shortcut out:Microsoft (R) Windows Script Host Version 5.7[[
Copyright (C) Microsoft Corporation. All rights reserved.
That is about it.
Thanks again!
Venu

MTS SERVICE ALREADY RUNNING

HY
I HAVE PROBLEM IN INSTALLING 9i WHEN I INSTALL DATABASE THIS IS SUCESSFULL AND WHEN I INSTALLING FORM 6i AFTER WHEN THIS IS INSTALLED AND WE CONNECT TO DATABASE THROGH FORM THIS CAN NOT BE CONNECTED AND ALSO WE CANNOT CONNECTED TO DATABASE
AFTER THIS I DELETED ORACLE FROM SYSTEM AND INSTALL NEW COPY THIS GIVING MESSAGE MTS SERVICE ALREADY RUNNING
FROMTHIS CD ON OTHER SYSTEM INSTALLATION IS SUCESSFULL
IS THERE ANY SOLUTION FOR ME
AND ALSO HOW WE DELETE ENTIRE PREVIOUS INSTALLATION
PLSSSSSSSSS HELP ME
THNXX IN ADVANCE

Check in you windows services( i presume you are using windows) to see if MTS services are running. If they are - stop these from the windows services
when you deleted the service - did you deinstall the software using the Oracle installer?
if you did not - then after you stop the services, use the Oracle installer to deinstall the software.
Now you should be ok to install the software.
when you install Oracle 9i and Forms ,you have to configure a listener and tns connect string. Listener process will be started from the Oracle 9i ORACLE_HOME/bin and Forms tns connect string is configured in forms ORACLE_HOME/network/admin/tnsnames.ora
once listener is running to service the Oracle 9i Database SID/Service name and the forms have the correct connect string, forms will connect to the database
hth

UCCX Application manager service are in partial

After upgrade the uccx from 8.2 to 8.5 then application manager services are show in partical state.
Under UCCX service enginer.
application manager service are show ( PARTIAL_SERVICE).
I check the jtapi username and password are ok, I check the CTI route point and CTI port are registered.
Please can you help me on that how to resolved this issue.

Hi Ketanpatani,
Please run the JTAPI and Data Resyn operation from the UCCX Admin-> CUCM Telephony subsystem and look out for any inconsistencies between UCCX and CUCM.
Make sure all the CTI route points\ Triggers in enabled state.
If you have a UCCX HA setup, make sure to run all the services are in master state in UCCX Node1 (for this you can just reboot the UCCX second node so that all the services are running in master state from first Node of UCCX).
Thanks,
Anand
Pls rate helpful posts !!

JRM Service could be down in LMS 3.2

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Vanlig tabell";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
“JRM Service could be down” showed manily after restart of the LMS 3.2 server machine, after upgrading the MS windows server 2003. We do not use ACS. CTMjrmServer depend on EssentialsDM, jrm and Tomcat. When I check the process status, the status for EssentialsDM is waiting to initialize, JRM and Topcat is running normally. But CTMJrmServer shows never started. It is not starting when I try to restart it, may be this one is normal?
Can anyone tell me why JRM Service could be down?
I have searched for a solution in this forum but the found answers did not solve this particular issue. I will appreciate for any suggestion and thanks in advance! I have attached the pdshow.txt and jrm.log file.
Yawena

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Vanlig tabell";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
Hello Afroj,
We do not use ssl. Then do you mean that I can drop:
CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable CSCOpx\MDC\Apache\perl ConfigSSL.pl -enable (fill up the certificate info)
But run CSCOpx\MDC\Apache\perl ConfigSSL.pl -disable
Is that correct?
In case I have to run the first command as well, are you saying to indicate the certificate location for ex c:\sertificate\name-of-certificate?
Or other options? Can you please clarify that?
Greetings

LMS 3.1 JRM Service could be down. Check whether JRM services are running.

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