Locking down call forwarding

I just started a new job, this company doesn't want call forwarding from phones but one of the high level vendors was allowed to have his phone sent to just one number. The last technician figured out how to disallow the change of the forwarding number he set in call manager. I can't for the life of me figure out how he did it. When I set a number in call manager the phone is still allowed to change the number locally and reset it in call manager. I'm really interested to know how he did this. 

Hi
In case you want to lock down the call forwarding, you can just remove the CFA button from the softkey template from all the phones. This would prevent users from doing from the phone.
The only option would now be the ccm end user page. In case you want to remove from there as well, use the following enterprise parameter on CCM Administration page :
Show Call Forwarding :This parameter determines whether end users can configure all, none, or specific call forwarding
directives for their phone(s) when using the Cisco Unified CM User Options (ccmuser) window. Call forwarding
options are not provided regardless of the setting in this parameter if the phone template assigned to the user's device does not support call forwarding
With this, what ever CFA settings you put on the phone, users won;t be able to change that.
Regards
Aditya

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