Loyalty to Existing Customers or New Customers

I've been with U-Verse since 2008 and have always paid my bills on time. I tried to renew my pricing for a 12 month period and they wouldn't allow me to renew without paying $22 more a month. I called in secret as a potential new customer for a new account set up and ended up getting offered a deal where I'd only pay $16 more a month. Why is AT&T more loyal to a customer who's never made a payment compared to someone who's always made their payments on time and has spent over $11k over the past 8 years? No solution after talking to multiple disconnects department managers. Oh.. worse part is.. even disconnects group after multiple times calling giving me different pricing. These people are a joke.

The new customer promotions are just that......to lure new customers. I have a friend that has a different provider every year. He will get Time Warner Cable for a year under contract, then Uverse, then DircTV, etc. He just rotates to whomever will give him the best deal for a one year contract.

Similar Messages

Can we create new customer site for existing customers using custm interfc

Hi ,
I have a requirement :
version -- R12 .
We need to add new customer site for existing customers , is it possible to create it through customer interface with insert_update_flag set as U / I .
Any help in this is grate .
regards ,
Azzu .

I am pretty sure I've done this on one of my past project..
why don't you try it out?
Another route would be use customer APIs (TCA APIs)...which I am sure can achieve what you're looking for.
Edited by: James Kim on Mar 17, 2010 2:48 PM

No New DVRs for Existing Customers

From my recent chat with @VerizonSupport on Twitter:
Hellstorm (me): @VerizonSupport Any chance of getting a DVR upgrade? I heard FIOS is coming out with new DVRs with more storage, new firmware, etc.
Verizon Support: @Hellstorm Hi Brian. Currently, there are no plans to upgrade existing customers. ShawnG
Hellstorm: @VerizonSupport So I can't bring my current DVR to a FIOS location & get a new one?
Hellstorm: @VerizonSupport Why aren't customers supporting FIOS for years entitled to the same DVR as new customers?
Verizon Support: @Hellstorm Unfortunately no.

Bobbo527 wrote:
Verizon is quickly becoming Comcast. They are making the SAME mistakes Comcast did, taking it's current customer base for granted (and treating them like dog excrement). It's this attitiude that Verizon is developing that drove me away from Comcast to begin with. I re-upped last year so I am trapped for another year, but after that if things continue this way I will be an ex-Verizon customer in 2012.
Name one company that doesnt. Every company out there does the same thing. Once they get a customer they forget about them. All specials and new equipment are reserved for "new customers only". Been that way for decades and its not going to change anytime soon. You switch because you are offered a good deal. have it until the contract ends, then have to move to another company to get the "new customer deal" or live with what you have. Most live with what they have because it is too much trouble to go through all the switching.
Or call, try and cancel, then in an effort to keep you they may try and offer you the new customer deal. But you have to be willing to through with the threat and actually cancel.
I did this once with Direct TV about 12 years ago. I told them I would cancel unless they gave me a DVR for free (back when they were charging $500 for a DVR). They were giving them to new customers but told me I didnt qualify. They told me no, thinking I was bluffing. I canceled on the spot. I didnt have service for 3 days, then they called me back and offered me anything I wanted to come back. I got my DVR, a huge discount, and a contract to keep the discount for twice the length of time they were giving it to new customers. But you have to be willing to actually cut off service, and take the chance that they will not offer it to you to make this work.
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Error exists between keyboard and chair.

New versus existing customers

I have been a loyal customer of BT for the last 25 years.
This time last year I was badly advised that the only way to continue with Sky Sports was to move onto BT Infinity, and to sweeten the deal I got it for Copper prices.
Now that this 12 month contract is up, BT now want a 100% price rise for my Fibre Broadband.
However, if I was a brand new customer to BT I would get a far better deal.
Why do new customers get better offers than existing customers...? Can BT discriminate in this way...?
Is this practice legal...? Is it moral...?
Any advice greatly appreciated.
Thank you,
Billy

wdpwdp wrote:
I have been a loyal customer of BT for the last 25 years.
This time last year I was badly advised that the only way to continue with Sky Sports was to move onto BT Infinity, and to sweeten the deal I got it for Copper prices.
Now that this 12 month contract is up, BT now want a 100% price rise for my Fibre Broadband. You were given a deal to get BT Sports, that was your choice. Deal is now up. You do not need to stay with BT if it does not suit you.
However, if I was a brand new customer to BT I would get a far better deal. Probably similar thing to what was happening when you first signed up to BT.
Why do new customers get better offers than existing customers...? Because they want new customers. Most existing customers will stay with them rather than going through the "hassle" of changing ISPs
Can BT discriminate in this way...? Yes, it is not discriminating it is using marketing methods to get new customers, the same as many other companies do. If they were to offer you, the existing customer a deal, would this be discriminating?
Is this practice legal...? Yes.
Is it moral...? Depends on where you stand. If you are a share holder getting the dividends I'm sure it is. If you are the person who is paying for it I sure it's not.
Any advice greatly appreciated.
Thank you,
Billy
If you phone the BT Options team 0800.800.030 you may be able to negotiate a better deal.

New Package options for existing customers

Can existing customers ,who are out of contract, apply for the various offers on the main site? If not, is there somewhere where available offers are shown or are you forced to deal with the dreaded call centre? In my case, I want to down grade to Tv essentials from TV unlimited, keep unlimited broadband and anytime calls. I would be prepared to pay up front to get the cheaper line rental. It seems I should be able to get this for £28 per month via the main website.

Hi homerhotspur,
Word of warning. Make sure you get your deal confirmed in writing or by email. I did a deal with the options team. My bill was correct for the first month so I threw my call log away. The second bill was wrong and BT deied any knowledge of the agreed deal. It tokk quite some time and effort to get things sorted. I am just hoping and praying that my May bill is correct otherwise it will be a bigger pain still sorting that out as BT will owe me money. Is there such a thing as a reverse Direct Debit ?
Best regards,
dfenceman

FSCM-COL Business Partner Creation for Existing Customers

Experts-
After using MDS_LOAD_COCKPIT to create the initial load of Business Partners, there are a few Customers which are still missing Business Partners. Automatic Creation of Business Partners is set up and fully functioning for any new Customers created, however when attempting to use MDS_LOAD_COCKPIT for the existing Customers which are missing Business Partners the error message 'No transfer of interval for object BU_PARTNER' (Message no. NR028) is received.
If the Automatic Creation of Business Partners is working correctly at the time of Customer Master creation, what would prevent the Business Partner from being created after the Customer already exists?
Please let me know if further clarification is needed on what is outlined above.
Thanks and Regards,
Corey

In case someone runs into a similar issue in the future, the resolution to this issue is provided below:
In the case I've highlighted the customer had been created, yet the Business Partner failed to be created in the Automatic Business Partner Creation functionality initially due to a missed Tax Number Category configuration. Once this configuration was complete the BP still failed to create via XD02 or MDS_LOAD_COCKPIT. MDS_PPO2 gave the initial error message as 'Business partner ##1 does not exist' (Message no. R1201).
Although the Customer to BP synchronization setting were set up for an external number range, the presence of contact persons in the Customer Master record were causing SAP to look for grouping data. Since no grouping data was present SAP was attempting to create BPs contact persons using the internal number range, which was already set at its limit.
By removing the contact persons from the customer master via XD02 and then re-executing the MDS_LOAD_COCKPIT, the requested Business Partner was created. After that the contact persons were then re-maintained in the customer master.

Verizon process for iphones for existing customers......are you kidding me?????????

Are you kidding me Verizon???
I did everything you told me in order to get my iphone right away. I got up at 3 am on the 6th and your website was down more than it was up...by the time I was able to place my order you tell me you are no longer accepting pre-orders. Try again on the 9th.
I stop in a store and they tell me they won't get any in the stores, I have to order on line or I will not be able to get my phone.
I get up on the 9th @ 3 am and place my order and they tell me I won't get the phone until the 18th. I am in bed watching the news and they show a lady walking out of a store front with a new iphone. Are you kidding me??? Was she an existing customer or not. Who knows or cares. I don't get mine until after the 18th.
So I go to a store front this morning and they have them in stock so I get my phone? No because Verizon shipped the phone to me at 5 am this morning and they can't cancel the order. They shipped it next day air with UPS but they didn't note for Saturday delivery so I won't get it until Monday....but there is another twist...the weather is bad and may delay the shipment...UPS can't tell me one way or the other so I may or may not get my phone on Monday and I have to stay home all day because they asked for a signature upon delivery.
Are you kidding me??? How is this customer service. Verizon you asked for an email so you could anticipate how many iphones to order. If you didn't get enough to service existing customers in a timely manner why didn't you tell us? If you have the phones in the stores why didn't you send me an email saying that I could pick up my phone in the store and save you the cost of an expedited delivery from UPS?
So here I sit without an iphone. I've been a Verizon customer since they began. I didn't switch to ATT when the iphone first came out. I waited until they announced that they were coming to Verizon. I did everything you asked me to and I still don't have my phone and am being put out to take off work on Monday or not get my phone until ???????????
If I ran my business this way I wouldn't have a business!
**bleep** in Columbus! Are you kidding me????

Same thing happened to me. Very frustrating. My son and I were told four different things by four different reps and also from in store reps. We missed the pre-order, but my son went on-line at 3 AM on the 9th and ordered it. Our I-phone was supposed to ship on the 18th so we cancelled the order and picked one up at the store yesterday 10 minutes after a rep told me I could cancel as long as it wasn't shipped out yet. Earlier another rep had told my son earlier we could bring the order number into the store and pick it up while another told him no you can't do that. After picking up the phone in store, I go online to cancel and can't find it anywhere. I call and that rep tells me its just waiting for a tracking number to ship. So within a half hour I have a second I-phone coming. I called this morning and the order is now canceled, but I still have to deal with returning the other. Had they told me it would ship today, I would have waited because my son didn't need it that bad, but what a frustrating experience. Shame on you Verizon.

I am already customer and want to upgrade and take the offer of $29.99/month for the complete CS for existing customers (which I qualify for) but when I try 'BUY' - it keeps sending me to this forum?? How do I get the $29.99/month deal?

I am already customer and want to upgrade and take the offer of $29.99/month for the complete CS for existing customers (which I qualify for) but when I try 'BUY' - it keeps sending me to this forum?? How do I get the $29.99/month deal?

Hi Bev,
Thanks for the the email - I understand now.
I would just like to ask another question with regards to my new order for complete Creative Cloud which you suggested. I have now pre-paid for a full year but I’m not
sure when I can start downloading the other APPS as they don’t seem to be updating on my current Creative Cloud account app display. It still shows my old configuration
of products (i.e. Photoshop etc) and my ‘activity stream’ relates back to 9 days ago.
Please let me know how to get my new order activated.
Thanks
Kevin Bartley
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Moving/ Existing customers get the screw?

Has anyone had this exeprience where they transferred their Verizon FiOS service to a new address and Verizon
raises your monthly payment? Are there no promotions for existing customers?

scottyg35 wrote:
You can only get the new homehub 4 for free if your new to BT or upgrade your pacage as I just recontracted for another 12 months and was told I had to pay £35 if I wanted the new hub as I have infinity 76mb unlimited :'(
Found this which may be of interest
http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4E2E1EF5-FCBA-4CE4-B769-E48E0F68ACED
The BT Hub 4 will be rolled out to BT Broadband and BT Infinity packages over the coming months, starting from Friday May 10. From June, existing BT customers will be able to upgrade for free to the new hub when they take out a new contract or they can buy one at a special price of £35 including VAT from www.bt.com.

MySite – My Content Page is not working and giving error for existing customers

We are using SharePoint 2010 and recently moved to SharePoint 2013. Central Admin run under SP 2013 and Content Db Front End run under SP 2010.
After migration the MySite – My Content Page is not working and giving error for existing customers (http://mysite.ss.com/_layouts/MySite.aspx?Error=4705).
New users (after migration) are able access the My Content and adding documents but old users can’t.
Can anyone help me on the above?

I think you might be using non claims web app in 2010, if that is the case, you 'd need to convert your existing users to claims users for which you can refer to http://technet.microsoft.com/en-us/library/gg251985(v=office.15).aspx
to check if your exisiting users are claims or classic users , try
get-spuser -web http://mysite.ss.com -limit all
check in the output if you see the claims GUID in form of user names like i:0#.w|domain\username, if yes, they claims users if you just see Domain\username, you want those users to be converted to calims.
i'd need more details to be specific about my answer but aforementioned scenario is most common of all, hope this helps,
Thanks, Noddy

Existing Customers

I fail to understand why existing customers continue to get screwed on their phone plans. On 6/12/13 I called and removed Verizon DSL and a phone line from our account because they were no longer needed. The representative failed to tell me that it would also remove my caller ID and then charge me for some features that I need for my business. Instead they chose the Verizon Freedom Business (1 yr. Term) plan which is an additional $28.00 per month on top of the charges for my 2 phone lines. That plan does not include the features I need for my business so I am being charged an additional $23.00 per month. This "package" also charges me $25.00 per month per line. All that being said, it is costing me more to have 2 lines then it did when I had 3 lines with DSL. The representative never asked me how I wanted to change my plan, nor did they ask me about any features I needed. Shame on me for assuming things would stay the way they were.
I phoned today to change to a plan that is $65.00 per month per line with all the features I need plus some I don't and guess what....that's only for NEW customers. What do you have to offer your EXISTING customers that keep you in business from month to month? I'm tired of getting the run-a-round and screwed every month. Our company has been a loyal business account with you since 2005 so where are my perks and discounts?
Needless to say, I will be looking into another carrier!

They do this every time! I was going to cancel my fios service, when my contract ended. They talked me into renewing, promising me free HBO and Showtime plus reducing my monthly charges. First bill I got, was exactly the same as before!--- and no free HBO or Showtime not even for a month. Just another ruse.
I don't know how these people stay in business other than they find new suckers again and again.
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YouView box for existing customers

• What options do existing customers (BT Infinity) have to upgrade to a YouView service/box? I don't want to be stung on 'Activation' fees.
It appears to be the 'Essential' package (£5 a month).
• I don't really want to buy the player, and I don't want to pay a £35 activation fee. I believe the YV box comes for free as part of the package. If the fee is £5 a month - that's a pretty cost-effective way to buy it (it's around £180 new for the T1000*)
Some other questions:
• I presume BT are supplying the Humax DTR-T1000 (500GB model) box, rather than the silver T1010. I think the T1010 is the same player but just with a silver case.
• Do BT (eg the firmware on the player) 'lock down' the Humax in any way? For instance, would the T1000 box you buy on its own be 'freer' than the one BT provide? Would the firmware updates via BT be slower than the ones you'd get if you bought the box on it's own (ie not via BT, from Amazon)?
Thanks for any replies - much appreciated.
*does this turn into liquid metal and run after Linda Hamilton?

1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
4. Yes updates come after those to retail boxes.
BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
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I am looking to upgrade to the entire CC suite from the Lightroom/Photoshop package. The packages page says the complete suite is available to existing customers for 29.99 monthly. But when I try to upgrade I only get one option for 599.99 yearly. Can I g

I am looking to upgrade to the entire CC suite from the Lightroom/Photoshop package. The packages page says the complete suite is available to existing customers for 29.99 monthly. But when I try to upgrade I only get one option for 599.99 yearly. Can I get clarification on the $29.99 offer and who it is available for. Thank you

Hi there
The 29.99 introductory offer is for existing CS customers ie customers with a CS3-CS6 product (suite or individual product).
Hope this clarifies matters.
Thanks
Bev

Bundles for existing customers

I have U-verse tv u300,high speed internet max plus, U-verse voice. All of my promotional discounts end on 8/9/15. Are there any affordable bundles for existing customers? I don't need movie channels. I currently have 3 receivers, but could get by with 2. To get comparable pricing, will I need to change carriers?

If you're getting charged for that third receiver and want to save some money, call customer support to return it - when you do, they'll probably start offering you all sorts of "deals", that'll be your chance to get another promotion. Others like to play angry with the retention dept threatening to leave for a deal - try asking nicely first so you don't have to get all worked up.

How to change the Existing alias with new alias name...MAXL SCRIPT

HI Experts
I need to change alias name of the existing member with new alias name.
please send me maxl code to change the alias name .
My thought is
1) Old alias should be replaced with new alias name .
2)There is one account that should be rolled out to another parent..these parents are already exsist
3) I need a MAXL Script to change the new alias name .
please suggest ASAP.
Thanks
USER

John
I heard that we can replace existing alias name with new alias thru MAXL
i.e replace alias name XXXX member with YYYY ;
please correct me if iam wrong ,might be Maxl command is wrong but this is the idea.
Thanks
USER

Loyalty to Existing Customers or New Customers

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