New versus existing customers

I have been a loyal customer of BT for the last 25 years.
This time last year I was badly advised that the only way to continue with Sky Sports was to move onto BT Infinity, and to sweeten the deal I got it for Copper prices.
Now that this 12 month contract is up, BT now want a 100% price rise for my Fibre Broadband.
However, if I was a brand new customer to BT I would get a far better deal.
Why do new customers get better offers than existing customers...? Can BT discriminate in this way...?
Is this practice legal...? Is it moral...?
Any advice greatly appreciated.
Thank you,
Billy

wdpwdp wrote:
I have been a loyal customer of BT for the last 25 years.
This time last year I was badly advised that the only way to continue with Sky Sports was to move onto BT Infinity, and to sweeten the deal I got it for Copper prices.
Now that this 12 month contract is up, BT now want a 100% price rise for my Fibre Broadband. You were given a deal to get BT Sports, that was your choice. Deal is now up. You do not need to stay with BT if it does not suit you.
However, if I was a brand new customer to BT I would get a far better deal. Probably similar thing to what was happening when you first signed up to BT.
Why do new customers get better offers than existing customers...? Because they want new customers. Most existing customers will stay with them rather than going through the "hassle" of changing ISPs
Can BT discriminate in this way...? Yes, it is not discriminating it is using marketing methods to get new customers, the same as many other companies do. If they were to offer you, the existing customer a deal, would this be discriminating?
Is this practice legal...? Yes.
Is it moral...? Depends on where you stand. If you are a share holder getting the dividends I'm sure it is. If you are the person who is paying for it I sure it's not.
Any advice greatly appreciated.
Thank you,
Billy
If you phone the BT Options team 0800.800.030 you may be able to negotiate a better deal.

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*does this turn into liquid metal and run after Linda Hamilton?

1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
4. Yes updates come after those to retail boxes.
BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
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Free Youview box for new BT infinity customers

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I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

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à
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