Lumia 822 with Denim (Developer Preview) freezing

Hello,
I have two Lumia 822's (Verizon) both on the Developer Preview updates. One has received the Denim update and one has not. The phone on the Denim update freezes constantly. I have done a factory reset on the phone with no improvement.
Can anyone tell me how to either fix the freezes or move to a different version?
Solved!
Go to Solution.

Denim update is not released for your handset, you are experiencing a bug in the extras+info app which shows Lumia Denim incorrectly. I would suggest that you try the Nokia Software Recovery Tool for a complete clean reinstall of the firmware. Please back up before you do it.

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Good Day,
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Hi @avtir ,
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Hello All,
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Welcome to the Microsoft Mobile Community.
Your phone is not running in commercial software because of the Windows Phone Developer Preview Program. Note that it is only intended for developers. In this case, we recommend that you use the Lumia Software Recovery Tool to return it back to the normal commercial software. Check this: http://www.microsoft.com/en-ph/mobile/support/faq/?action=singleTopic&topic=FA142987.
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>> Subject edited for brevity <<
Message was edited by: Verizon Moderator

GLIMMERMAN76 wrote:
the phone is almost 3 years old they may not update it.. But then again there are suprise around every corner sometimes. People with the 830 are waiting for an update also.When the update came out the phone was about two years old. Now we expect GDR2. On the Microsoft update page there are seven AT&T Lumia phones. There would be eight but the 830 is no longer listed. Did AT&T have it removed ? Only three of these phones have the Denim update available, that is 37.5%. Is AT&T even trying, I don't think so. The same models of phones all over the world have been updated. Now WP10 is coming up. Microsoft says they will update WP10 directly, no carrier in the middle and they say it will be available to all phones and only phones running Lumia Denim, OS version 8.10.14219.341 or higher can be upgraded. So, the phone has to have at least Denim before you can update.Will Windows 10 update be available for my Lumia phone? We bought two 920's from AT&T in 2012. Wife is still using hers and I replaced mine with a 1520.3 last year. It has Qi wireless charging and 32GB memory, not the AT&T version. We no longer have a contract and never will, using 'bring your own phone'.The other 62.5% of the Lumia phone users with AT&T probably feel the same way.

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