Outlook 2013 contacts resolve to email on Lync 2013 "calls" list.

Seems that at least for some of my users, Lync 2013 (and not Lync 2010 clients), their contacts fail to resolve to "name" and instead resolve to email.
The related setting in Lync 2013 settings is set properly (even unticked, ok, ticked back, ok).
If user asks for contact details within Lync 2013 client, the client properly pops-up the contact details fully. But the "calls" list doesn't show the names. It DOES show the names of internal contacts.
Environment is SBS2011 (Exchange 2010) with Lync 2013 server.
Any ideaS?
NLS

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Regards,
Melon Chen
Forum
Support
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