Lync Picture in Outlook

I have a few users who experience the following:
1.  The picture for a contact in Lync is correct.  
2.  The picture for the same contact in outlook is incorrect.
3.  The picture for the incorrect contact is correct on other PC's.
Not really sure what to delete here.  I imagine there is an incorrect cache file somewhere on the user with the incorrect information's PC.  I just don;t know where and Google is not helping.  
Using Lync 2010 and Outlook 2010 on Windows 7 (64 bit edition).
Thanks in advance.
Matt 
Matt Dillon

Hi,
How are the Lync Pictures for each user assigned? 
Is it different from the users having issues?
Meantime, you can check if Lync Server address book is getting updated daily. You can also initiate the address book by running Update-Csaddressbook cmdlet in the Lync FE/SE server.
Try deleting the GalContact files from the actual user having incorrect picture and check for the issue. 
Refer Update Client address section for instruction to delete the contact files:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/ 

Similar Messages

  • I have installed 2010 microsoft office 2010 home and business version for my laptop,and i have installed lync 2013.Now i want create online lync meeting from outlook,but i am unable view that lync icon in outlook.Please give me the solution for this que

    I have installed 2010 Microsoft office 2010 home and business version for my laptop,and I have installed lync 2013.Now i want create online lync meeting from outlook,but i am unable view that lync icon in outlook.Please give me the solution for this issue.
    Regards
    Raghavendar

    Hi Raghavendar,
    Generally, when you install Lync 2013 in the computer with Office 2010, a Lync Meeting Add-in will be installed and enabled in Outlook 2010. Please follow these steps to check it:
    1. In Outlook, click the File tab, click Options, and then click
    Add-Ins.
    2. Please take one of the following actions:
    If the add-in is in the Inactive Application Add-ins list, follow these steps:
    a. In the Manage drop-down list at the bottom of the dialog box, click
    COM Add-ins, and then click Go.
    b. Click to select the check box next to the add-in, and then click OK.
    The New Online Meeting button should now be available in
    Calendar View, and the Online Meeting button should be available when you create a new calendar item.
    If the add-in is in the Disabled Application add-ins list, follow these steps:
    a. In the Manage drop-down list at the bottom of the dialog box, click
    Disabled Items, and then click Go.
    b. Select the add-in, and then click Enable.
    c. Restart Outlook, and then verify that the add-in is displayed in the
    Add-ins dialog box.
    The New Online Meeting button should now be available in
    Calendar View, and the Online Meeting button should now be available when you create a new calendar item.
    3. In Event Viewer, view the Application log to see whether an error was logged for Outlook, for Lync 2013, the Lync Meeting Add-in for Microsoft Office 2013.
    Thanks,
    Winnie Liang
    TechNet Community Support

  • Lync 2010 and Outlook 2013 - not talking!

    I have problemns with Lync 2010 with Outlook 2013 under Windows 8.
    Conversation History is not being saved.
    All the patches are installed.
    When I click on "show more in Outlook" it complains the accounts are not the same. I have two exchange accounts configured within the one Outlook profile. I never had this issue under Outlook 2010.
    ERROR:
    The email address used in your default Outlook profile is different from the sign-in address used in Lync 2010.
    Change your default Outlook profile to match the sign-in address you are using in Lync, and then sign out and sign back in to Lync.
    My default account is the same as my Lync sign-in name.
    I have tried everything.

    Mate,
    There is no issue on conversation history save option, when I use Outlook 2010. 
    The issue only to Outlook 2013 with Lync 2010?  Two observations;
    => Save IM in outlook ( greyed out ) - Lync 2010 client 
    => When I check Lync config information - MAPI is not installed  - Lync 2010 client 
    Could you advice. 

  • Missing Contact pictures in Outlook 2013

    I have Outlook 2013 on a PC and using iCloud for my contacts and calendars.  My contacts however do not show contact pictures that are present.  Is this a bug or a feature?

    I am in the same boat - not getting my contact images to appear in Outlook 2013.  From what I can tell so far, iCloud works better (or possibly only) with the 32-bit version of Outlook 2013.  I couldn't get it to work at all with the 64-bit version.  With the 32-bit version, iCloud calendar works fine but contacts were causing Outlook to crash.  I repaired iCloud 2.0 using that option in the Programs and Features function in Windows 8 and that got my iCloud contacts to appear in Outlook without crashing it.  Now, it's just getting the images to download.  Logging out and logging back in again didn't help even though it said it was downloading images.  Doing this, however, created a listing under My Contacts, called "Contacts - iCloud Archive" and this set of contacts had most of the contact images I have on my other computers/devices.  This is clearly a work in progress which will probably resolve itself in a short while.

  • Attaching pictures to outlook mail

    I'm having problems attaching photos to Outlook mail messages. My previous PC used XP and it was simple to click on Attach in the Outlook mail message and choose a photo(s) from My Pictures in My Documents. (Alternatively I could right click on any photo and select attach to email) Now my HP Touchscreen uses Vista and photos are kept in Windows Photo Gallery but don't seem to be accessible via My Documents (the only way I have found of locating and storing photos is via the Windows icon which takes me to the photo gallery). I can't work out how to locate photos to attach them if I click on Attach in an Outlook mail message. I have tried going in to Windows Photo gallery, selecting a photo and then clicking E-mail then attach as suggested in help and support, but although the  screens appear nothing happens and no mail message appears. I'd really appreciate it if anyone can help!
    Carolems
    This question was solved.
    View Solution.

    Vista does not have outlook - it uses Windows Mail. Have you set up Windows Mail?
    If not, you can use this support document to go through the whole procedure.
    However, I recommend not using Windows Mail and switching to Web-based email service: such as Windows Live mail, Yahoo Mail, Google's GMail, MSN Hotmail, and others. These services are failry easy to set up and they are easy to access from anywhere in the world and from any PC (you can easily check mail from any PC that has Internet).. all you need to know is your logon and password.
    I use Yahoo and GMail...not sure about the others. With either of these, when you want to attach a picture you click an attach button and pop up window lets you browse to the image file on your hard drive (if you know where it is). They even scan the files for viruses for you automatically.
    As far as where your photos are being saved, Vista uses an entirely new browsing interface that can be very confusing if you are used to XP. Also... photo gallery is the Windows software for viewing photos - it's not the same as the old "My Pictures" folder. The equivilent to My Pictures is Pictures... Click the Blue Start button in the lower left and then click Pictures in the upper right portion of the start menu. If you can't find what you are looking for , click Public in the left side of the Pictures folder and you can find more Public Pictures folders.
    ... an HP employee expressing his own opinion.
    Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

  • Lync 2013 breaking Outlook send/receive

    We have Office 2010 64bit and Lync 2013 64bit
    When we install Lync, users Outlook stops syncing.  They have to manually click Send/Receive a few times to get it to work, or rebooting the computer a few times to get Outlook working again.
    Are there any known issues?

    Hi,
    Please remove Lync 2013 and test if Outlook works properly. If not, please check if the same issue happen on the machines. You can also post the issue on Office forum for further assistance. Thank you for your understanding.
    http://social.technet.microsoft.com/Forums/en-US/category/officeitpro
    Kent Huang
    TechNet Community Support

  • Lync 2011 (Mac) + Outlook 2011 (Mac) = High CPU Activity

    Let's set the groundwork:
    Mac OS X 10.8.2 (Mountain Lion)
    
Lync 2011 14.0.4 (also seen with 14.0.2 and 14.0.3)
    Outlook 2011 14.3.1
    When Lync and Outlook are run concurrently Lync 2011 will, after a brief period of time, report extremely high CPU utilization (over 150% CPU on a Core i7 CPU). At the same time, Outlook 2011 will report high (40% and above) CPU usage. Threads used by Lync
    2011 will go up to about 85 (from 24 when running by itself).
    During this time Lync will remain responsive, but Outlook 2011 will be effectively unresponsive (command-Q will quit Outlook after a delay of 10-15 seconds). Inspecting the Lync or Outlook process via Activity Monitor will show abnormally large numbers of Mach
    Messages, System Calls, and Context Switches.
    Quitting either Lync or Outlook will return CPU utilization and other indicators to normal levels.
    This behavior has been going on for several months. It's not a crashing issue, but it makes it impossible to run Lync and Outlook at the same time.
    I've deleted and rebuilt ~/Documents/Microsoft User Data/. I've done a clean re-install of Mac OS X on my Mac. I've confirmed that another user in my company is seeing the same behavior on their computer. I've also read the other threads here: this is not the
    "I had 10K messages in my Deleted Items folder" error - I've long cleared that. My total Exchange Server storage is 610MB, with the largest single subfolder at 100MB (1,569 items). Inbox is typically between 75 and 300 items, with no subfolders.
    No other processes report abnormal CPU usage during this time. This includes Microsoft Database Daemon and mdworker (Spotlight). I am using Activity Monitor to view All Processes, not simply My Processes.
    This is not transitory. Once the high CPU utilization phase begins, it's been seen to go on for as long as 20 minutes (at which point I gave up and quit processes) - so it's not just a "spike" from an indexing process.
    I had high hopes for the Lync 14.0.4 update, but the issue remains. Any assistance would be appreciated.

    Hi,
    Looks like it is known issue for the Lync and outlook 2011 for mac. Hope the next update can fix it.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Sean Xiao
    TechNet Community Support

  • Help with setting sending picture from outlook

    I messed up with my pop3 etc.  HELP me keep on getting error messages when sending pictures etc. from outlook.

    Hi,
    Can you sen NORMAL email ? How big (Mb) is the picture ?
    Regards,
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • No more pictures in Outlook since automatic upgrade to Internet Explorer 11

    starting point - Windows 7 Home Premium 64 bit, I.E 11, Office 2007, on an Intel I7-3770 platform
    Hey folks,
    About a month ago I noticed that numerous emails were getting red X's in them. After ignoring it for a few weeks, because I'm busy taking classes, I decided to try to fix it. At that point I was using Outlook 2007 and Internet Explorer 11 (although I hadn't
    realized I was using I.E. 11. I thought it was still I.E. 10)
    I found the article "Red X's in Email Messages" by  Slipstick Systems and tried all their suggestions (deleting temporary files, making sure you aren't out of file space, checking the registry for the key that causes this, etc.). After having
    no success with fixing this using Office 2007 I decided MAYBE I could fix it if I upgraded to Office 2010. I installed 2010, no change. Some of the messages still had red X's and some say "The linked image cannot be displayed. Etc....". I went
    through all the Slipstick suggestions again. No change.
    I started reading MORE articles about the issue. I checked file permissions, no issues. Finally, I read a couple of posts about the problem really being an Internet Explorer issue. One said turn off offline mode (or whatever it's called, I don't have that
    article in front of me.) A second article said something about it not being available in I.E. 11. I looked, and that's when I finally figure out I was using I.E. 11 (a disadvantage to using auto upgrade, I guess. You don't know when upgrades happen.)
    Looking to see when I.E. got upgraded, I decided there was a good chance it was the I.E. upgrade that caused the issue. So, I uninstalled I.E. 11 and the problem went away. I THOUGHT the problem was solved BUT, when you uninstall I.E. 11 in Windows
    7, you end up with I.E. 8, a little insecure. So I tried upgrading. NOW I.E. 9 and 10 both give me the same problem, 2 flavors of red X's, just like I started with.
     The last thing I tried was creating a new Outlook profile, still no dice. I'm too nervous to use I.E. 8 but I am NOT clicking on every link in an email to see what the picture is supposed to be.
    Any suggestions aside from the Slipstick article? Any hints would be GREATLY appreciated.
           Dan Goodale

    Hi,
    First please run Outlook in Safe Mode:
    Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
    If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
    We may also try to change the Location of Temporary InternetExplorer Files in Internet Explorer to test the result (the steps below are for IE 10):
    Internet Explorer -> Internet options -> General
    tab -> Under Browsing history, click on Settings
    button -> Temporary Internet Files tab -> Under Current location, click on
    Move folder button -> Choose the new location, click
    OK.
    Regards.
    Melon Chen
    TechNet Community Support

  • I cannot download pictures in outlook 2010 and am using firefox

    Suddenly, I cannot DOWNLOAD PICTURES in my MS Outlook 2010. If I right click on the red cross and select DOWNLOAD PICTURES, it changes to a red square, green circle and blue inverted triangle. Please help. I use a 64-bit operating system : Windows 7 Ultimate. My Internet Explorer no longer works so I have set Mozilla Firefox as my default browser
    <sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

    You can check for problems with DDE.
    *http://kb.mozillazine.org/Windows_error_opening_Internet_shortcut_or_local_HTML_file_-_Firefox
    Try to redo the default browser setting and temporarily set another browser like IE as the default browser.
    *http://kb.mozillazine.org/Default_browser
    *https://support.mozilla.org/kb/How+to+make+Firefox+the+default+browser
    *https://support.mozilla.org/kb/Setting+Firefox+as+the+default+browser+does+not+work

  • Lync 2010 and Outlook 2010 cannot save conversation history

    I have a user that is having issues saving their conversations to Outlook 2010. It is isolated to 1 user and follows that user no matter what machine they log into. They have the feature turned on to save their conversations to outlook and i even see the
    conversation history start to queue up, but it will not get sent to outlook. The issue 2 weeks ago for them and as far as i can tell nothing was done to their account.

    Hi,
    Lync client save the conversation history to outlook through EWS, If the EWS is not possible it will go through MAPI. So please check the user's lync client Configuration Information, make sure the EWS deploy is OK and you can find the EWS URI.
    You also can try to change the EWSFindCountLimit for this user.
    New-ThrottlingPolicy –Name LyncClientPolicy –EWSFindCountLimit $null
    Set-Mailbox -Identity usermailAddress –ThrottlingPolicy LyncClientPolicy
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

  • Lync 2013 isn't saving conversation history in Lync, Saves to Outlook just fine.

    So in my Lync client, I have the Conversations icon that has tabs under it for All, Missed, and Calls.
    All of those tabs are blank in my program.  They said "You'll see your recent conversations here", but there's nothing there.  I do see my old conversations in Outlook just fine, but Lync itself isn't saving them.
    What's even worse is that my Conversations icon has a '5' next to it and says I have 5 missed conversations.  I click it and the tabs are blank.
    Any thoughts on this?  Most issues I see are when Outlook isn't logging the conversations so my issue is backwards...

    Hi,
    Please check your settings:
    1. On the Lync main window, click Options button, and then click Personal;
    2. In the Personal information manager section, select "Microsoft Exchange Or Microsoft Outlook" from Dropdownlist;
    3. Checked all checkboxes under this field;
    4. Exit Lync 2013 and restart it;
    5. Check the result.
    If the issue still persists, please try to repair this Office program:
    Repair Office programs
    http://office.microsoft.com/en-in/outlook-help/repair-office-programs-HA010357402.aspx
    Best regards,
    Karen Hu 

  • Lync 2013 with outlook 2010 meeting error

    I have installed lync basic 2013 with outlook 2010. The meeting add in is in place, but I get an error when trying to set up a Lync meeting "unable to identify the calendar owner"
    What to do to correct this?

    Hi,
    You seem to get the error “Unable to identify the calendar owner. Please contact your support team.”
    This is caused if the Online Meeting Add-in for Lync 2010 cannot determine the Simple Mail Transfer Protocol (SMTP) or Session Initiation Protocol (SIP) address of your Microsoft Outlook account. You need to contact your Exchange administrator.
    If you mail server does not support online meeting(such as a pop3 server), you can join the meeting as anonymous user through the meeting URL.
    You can also create a new profile to check the result:
    http://support.microsoft.com/kb/829918/en-us
    Regards,
    Melon Chen
    TechNet Community Support

  • Sending Pictures from Outlook 11 on Lion

    Using latest version of Mac (I think it's Lion)
    In Iphoto all pictures are organised by event in Iphoto.
    When I come to attach a photo in outlook and view by event, it's not showing the event name.
    I do this by : Open email>Click Attach> Chose Iphoto (under Media in the left navigation panel)>CHoose Events from Iphoto submenu in main right hand panel.
    It shows all the events but not the name of the event.
    I know I could click on Photos but my photos are not named, just numbered. I also have over 4000 photos and don't want to search throught them all each time I want to send a photo.
    1) Is there a way to change the display of the events so I can see which one I need.
    also:
    2) Is there a way of sending photos so they are not sent full sized (on a pc you can send smaller versions) by changing a setting
    and
    3) when you click on the Picture button in an email, it inserts the picture into the email - full sized, again is there a way to send it in an email frinedly size from this button
    Many thanks
    Ruudi

    sounds to me that it's a problem with gmail there end, have you tried asking them?

  • I cannot find MACs new 'Photos' in Finder under 'Media' when I try to attach a picture using Outlook 2011 for email.

    Hi I am using Outlook 2011 and i have today uploaded MAC's new 'Photos'. When I try and attach a photo Finder no longer show the IPhoto liv=brary in Finder under Media and there is no replacement.
    Help i need to send a photos using the attach button in an email in Outlook.
    Many thanks.

    as an additional issue i cannot find any method now of attaching a photo to an Outlook 2011 email using Photo (e.g. using the paperclip button or the media browser)
    This seems odd to me and there must be a work around.

Maybe you are looking for