Lyync queue voice announcement

Hi,
Is it possible to add an announcement when a caller is transferred to a relevant queue? We've got an interactive response group configured with three options - press 1 for sales, press 2 for accounts and press 3 for support. What we are looking for is announcement
when a call is transferred to one of the queues, for example after pressing 1 hearing an announcement "forwarding you to a sales queue".
Best,
Marcin

Agreed. RGS can do very minimum customisation. What you described above cannot be done on RGS platform. You may need to look for a more high end contact centre solution to use such features other than RGS.
http://thamaraw.com

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