Macbook suddenly frozen at grey Apple screen after shutting down

For the first time, I had a bit of trouble starting up my Macbook yesterday. I would turn it on 3 or 4 times, and it would stick at the grey Apple icon screen. The 5th try worked, albeit a little longer than normal, and led me to the login screen.
After a full day's work, I shut it down. Upon trying to start it up again this morning, I was greeted by the same grey loading screen, and nothing happened. I tried restarting it umpteen times, to no avail.
This Macbook is only 8 months old, and I've never experienced anything like this.
After reading about several similar cases like this in the forum (on my old clunky PC), I inserted my OSX cd, and ran disk utility. It seemed to find a dozen or so files that were misplaced or broken, and repaired them after verifying the issues. All was green and good to go, it said. Restarted the Macbook, and am still stuck at that grey Apple screen.
Unfortunately, I don't have a backup of my files, and a clean install of OSX is not an option (yes, I know, stupid on my part). If anything, I need to get in there one last time, and over several hours back up all my files, apps, and settings, then do a dreaded reinstall.
I've tried booting into safe mode (holding shift before powering the comp on), but it still wouldn't go any farther than that grey screen.
I'm probably going to have to pick up my AppleCare plan tomorrow, but am hesitant, because if they tell me I have to lose all my files, I'll snap. Paying $300 to not even get a straight-jacket, isn't really a bargain.
So a huge PLEASE goes out to anyone that might have some suggestions, methods, secrets, that might allow me to get in there one last time, or fix this bug for good.
An enormous thanks in advance.

This exact thing just happened to me last night. I've had my Macbook for almost a year and a half with absolutely no problems (and for a former windows user, this was astounding). But last night as I was checking accuweather.com with Firefox, the whole computer froze. I couldn't force quit or anything, so I held the power button down and it turned off. I restarted normally and got the grey screen of death with no usual spiraling circle icon. I tried rebooting again with the same problem. Luckily i took advantage of two great Apple offerings: AppleCare when i bought the computer, and then I installed Leopard a couple months ago. Time Machine backed up everything 2 days ago when i last hooked up my external hard drive. Yay for no data loss!! I fear a hard drive failure, but maybe the OS simply needs a fresh install? I have an appointment with a Genius tonight... i'll let you know how that goes and what they say is the problem. Sounds like we're not the only ones with this problem as i've seen multiple threads outlining the issue, but none with clear cut solutions.

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My MacBook pro is stuck on white screen after shut down. Now, neither this is turn on nor turn off. I had to do

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You should be able to turn off your MBP by pressing the power button down continously for about 5-10 sec. When you reboot it you are going to want to enter into a terminal screen. Hopefully the following YouTube video helps: http://www.youtube.com/watch?v=qKOX72xNmbo

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Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
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c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
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When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
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Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
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Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

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Hi i have the same problem, the local apple support in singapore is very unhelpful ... i cant solve the problem
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Problem signature
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Extra information about the problem
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Macbook display sometimes fails to turn on after shut down (2008 2.4Ghz dual core 2 duo - 2GB DDR2 running OSX 10.6.8)

I own a black macbook (early 2008 model) and for the past few months the display has occasionally (although recently more often) failed to turn on when booting. This only happens every one in four times after a full shut down. When I turn on the computer, I hear the hard drive boot and the fans start going, I also get a response in the white light indicator. When this occurs, I then have to press the on/off button to shut the macbook down, then press the button to turn it on again. Sometimes this works on the second try, but other times it takes 3 to 4 times turning it on or turning it off. Initially I thought it was a hard drive issue (and planned to purchase a new hard drive), but after connecting the laptop to an external screen, the desktop shows up (macbook display remains off despite unplugging or replugging external display). Is this a firmware issue? Or potentially a display cable issue? I'm leaning towards firmware since it only happens every 1 in 4 times. All parts in the macbook are original to 2008 and I've never really had any problems before.
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I also did a clean 7 pass wipe and reinstalled Mac OSX.
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Booted computer and pressed D to perform a Mac hardware test - no problems found.
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I own a black macbook (early 2008 model) and for the past few months the display has occasionally (although recently more often) failed to turn on when booting. This only happens every one in four times after a full shut down. When I turn on the computer, I hear the hard drive boot and the fans start going, I also get a response in the white light indicator. When this occurs, I then have to press the on/off button to shut the macbook down, then press the button to turn it on again. Sometimes this works on the second try, but other times it takes 3 to 4 times turning it on or turning it off. Initially I thought it was a hard drive issue (and planned to purchase a new hard drive), but after connecting the laptop to an external screen, the desktop shows up (macbook display remains off despite unplugging or replugging external display). Is this a firmware issue? Or potentially a display cable issue? I'm leaning towards firmware since it only happens every 1 in 4 times. All parts in the macbook are original to 2008 and I've never really had any problems before.
I've tried resetting by taking out the battery/pressing the on button.
I also did a clean 7 pass wipe and reinstalled Mac OSX.
Used TechTool Deluxe - found no issues.
Booted computer and pressed D to perform a Mac hardware test - no problems found.
Not sure what to do now...
These two looked mildly like my problem: http://www.ifixit.com/Answers/View/68700/Not+booting+properly+after+10.6.8+and+F irmware+updates and another suggested replacing the display cable: http://www.ifixit.com/MacBook-Parts/MacBook-Display-Data-Cable/IF186-073?utm_sou rce=ifixit_guide&utm_medium=wiki_text&utm_term=if186-073&utm_content=product_lin k

Blue screen after shutting down

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hi.. i have also a problem about bluescreen problem.. it occurs while using the laptop. the laptop is a satellite A305-S6837. heres what its says..
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 0000096C0000007E
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800026B1443
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C:\Windows\Minidump\Mini020910-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-113662-0.sysdata.xml
C:\Users\Owner\AppData\Local\Temp\WER93E5.tmp.version.txt
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Mini020910-01.dmp
2/9/2010 5:39:13 PM
IRQL_NOT_LESS_OR_EQUAL
0x0000000a 0000096c`0000007e 00000000`00000002 00000000`00000001 fffff800`026b1443 ntoskrnl.exe ntoskrnl.exe+5a450 x64 C:\Windows\minidump\Mini020910-01.dmp 2 15 6002
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ntoskrnl.exe ntoskrnl.exe+5a1ee fffff800`0264d000 fffff800`02b65000 0x00518000 0x4a7801eb 8/4/2009 5:39:55 PM
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MacBook Hanging Up On Grey Apple Screen

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The chime goes off, and the light grey screen appears, as well as the apple. The spinning thing at the bottom comes up, and nothing else happens. Even after an hour, the computer still makes its "thinking" noises. Not the loud, grating dead-hardrive noise (I don't think) just the normal one.
I have no idea why this is happening. I've installed nothing new, deleted nothing, or made any big changes. Well, I just moved to England, but I've used the correct power adapter. I don't think that would be the issue.
Oh dear, in the middle of typing this I am hearing a very bad noise. It almost sounds like something in there is clicking. It's hard to tell where it's coming from, but it sounds like two things are rubbing up together, but something is catching and causing that click. I don't think that's a good sign.
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I'm replying to this in case anyone else searches with a similar problem. Directly after I wrote that message, I tried to start it up again, and was greeted by everyone's favorite question-mark folder icon flashing on the screen. The Geniuses couldn't do anything with it, including startup with an external drive, and my hard drive has been replaced.
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Help! Can't get past grey apple screen after Time Machine restore

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navyshrink wrote:
Today I did a complete restoration of my HD using Time Machine.
Did you use a Leopard disc for that? If so, that's your problem: you must use a Snow Leopard disc to restore a Snow Leopard backup.

Macbook Pro wont boot (Grey apple screen + thinking wheel)

Hello.
When i turn on my mac, the apple logo comes, and the thinking-wheel comes - i've left it on for about 2 hours, and it just keeps going.. I've tried for 6 hours now, to reboot, googling and browsing forums.
I dont have the installation CDs, they are somewhere down in the basement collecting dust (already looked, i gave up)
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I dont care if i loose everything, i dont have anything important on it.
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I dont have the installation CDs
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http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html
Mac OS X (10.6)
Update to 10.6.4 when all of your issues are resolved. Check Software Update for other needed updates you have missed.
Message was edited by: CMCSK

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Hi Manual - Welcome to Apple Discussions
There is no need to run "fsck" since you ran Disk Utility from start up disks. Also it is safe to run.
Probably you have ruined system files by using Norton's Utilities and will need to reinstall your OSX. Many issues with Norton's are mentioned on these pages.
If you have the individual Jaguar disks, I'd run Archive and Install to see if that would get you up and running and save your personal files: http://docs.info.apple.com/article.html?artnum=107120
1st be sure to follow these Apple articles:
Troubleshooting Startup:
http://docs.info.apple.com/article.html?artnum=106464
Isolating issues:
http://docs.info.apple.com/article.html?artnum=25392
If you do Archive and Install with your Jaguar disks and it doesn't work you will probably need to restore from your Original System and Software Disks.
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iMary

Since upgrading to Yosemite my Macbook Pro makes me log on twice after shutting down or sleep

I upgraded to Yosemite a while ago. Since then I must enter my system password two times when I return from the shut down status or sleep status. What is causing this?

Do you have FileVault turned on? Based on what I've seen in the forum, that is causing the double login.

My G5 shut down + when it restarted it won't go past the grey apple screen

here's a general rundown of how I got to this point...
last yr the hard drive on my '05 G5 went, so i had it replaced (6-7 months ago) and for the last 2-3 months i've had problems with involuntary shut downs (cut to black) it started happening once a day and then there were days where it would happen more often and then less often and eventually got to a point where it was happening every 5-20 minutes, so i brought it in to get looked at and was told that it was the power supply that was malfunctioning. I mentioned that I would likely be buying a new mac in the coming weeks ( i did yesterday) and was told that I should be ok between now and then without having it fixed and then when i did get my new computer they would transfer all of my old data onto the new computer and would be installing the new power supply before selling it to a local school. then, 3 days before I was going to get my new mac, it shut off yet again, but when it rebooted it never went past the grey apple screen. after 4 or 5 minutes the fan comes on and is amazingly loud and this is where it stays until i shut it off. i'm not sure if this is simply the power supply finally going going gone or if this has something to do with the very new hard drive or who knows what else; i just want to get my info from the old computer onto the new and hopefully get the couple hundred dollars that i was told my g5 was worth. is there something i can do to get past the grey screen before i bring it in?
thanks in advance,
Jeremiah

I doubt that your data have been lost, the hard drive should be fine. Too bad that you're going to sell it, you could have used the hard drive in an enclosure to back up your new computer to. Please remember to make frequent backups/clones, I use SuperDuper! and it works perfectly. I have used it to re-clone a drive from the external when things have gone bad, you can also boot from a SuperDuper! clone.
Anyway, let us know how things go, I'm pretty sure your drive will be fine.

MacBook Pro 2011- Allowed updates to install for iTunes software and Microsoft office (I think). After rebooting, computer wouldn't progress past grey apple screen with loading circle.

I have a MacBook Pro 2011. I allowed updates to install for iTunes software and Microsoft office (I think). After rebooting, computer wouldn't progress past grey apple screen with loading circle. No progression bar ever appeared. It just sits and spins. I tried rebooting with Command + Option + R + P and hearing the chime twice....this did not work.
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macbookpro2011ISU wrote:
I also tried Command +Option+R which took me to internet recovery. From there, I chose reinstall Mac OS X Lion 10.7 but it says my hard drive is locked so I wasnt able to select it.
I you upgraded to OS X 10.8, then use RecoveryHD by holding Command R at boot time (no option) and reinstall OS X over itself that way so your installing Mountain Lion.
Also Disk Uility can be used to Repair the Macintosh HD parttion.
Also you can use that RecoveryHD to format and install OS X onto a external drive, then option/alt key boot from it and access your files on the non-booting internal drive before erasing, reformatting and reinstalling OS X fresh.
Create a data recovery/undelete external boot drive
Most commonly used backup methods
..Step by Step to fix your Mac

My macbook from 2008 which I bought used worked fine for 3 weeks and then suddenly it started restarting and now it restarts, goes to grey apple screen and a code saying something about a kernel panic appears and it restarts again and again. Help?

My macbook from 2008 which I bought used worked fine for 3 weeks and then suddenly it started restarting and now it restarts, goes to grey apple screen and a code saying something about a kernel panic appears and it restarts again and again. Help?

Restart the computer and immediately hold the Option key down.
Select the Recovery partition and continue.
On the next pane, select Disk Utility and continue.
When DU opens, select your hard drive in the left column, click the First Aid tab, the click Repair Disk.
When that is done, quit DU and restart in the usual way.

Macbook suddenly frozen at grey Apple screen after shutting down

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