Mail 8.2 (2070.6) - Exchange Account Authentication Issue

Hi All,
Two days ago my Mail application started to prompt me for passwords on my exchange accounts. I would enter the passwords and then get re-prompted. I subsequently logged in to the webmail version of the exchange accounts and was able to log in without issue. Lastly, I removed all the exchange accounts from my Mail app and added them once again. I was able to add the accounts but then immediately started getting password prompts again. Anybody experiencing similar issues?

I have a mail issue and am getting the following:
The operation couldn’t be completed. (MCMailErrorDomain error 1030)
Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.
I had to go to my provider to fix the issue you're having; OS X apparently doesn't save your password in settings...check that, it's a PITA, but the reality of the OS... Check with you provider, might be helpful as they would have lots of experience with this sort of thing.

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Windows 8.1 Mail App doesn't sync Exchange account on desktop but does on laptop

I was referred to this forum by another Microsoft engineer, and while I do not believe this is where this problem can be resolved, I'm following his instructions.
I have Windows 8.1 on my desktop PC and an ASUS X205TA laptop. For several months, the three accounts I have under Mail (two Outlook.com accounts and one Microsoft Exchange work account) synced properly on my desktop.
In fact, the Mail app on my desktop worked fine with my Exchange account from the first time I used it under Windows 8 in 2012. The version didn’t seem to matter – whether it was Windows 8 Consumer Preview, Windows 8, or Windows 8.1, the Mail app
connected to my Microsoft Exchange account simply by filling in my email address and password.
Sometime this past summer, however, in the July timeframe, the Mail app stopped synchronizing with my Exchange account. In an effort to repair it, I removed and attempted to reinstall the account. This time, it would not let me load the Exchange account, even
when including additional information (domain, server, user name, et. al.).
This past fall, I purchased the ASUS notebook with Windwows 8.1 installed, and I was able to successfully load my Exchange account in Windows Mail using just my email address and password, as well as the two Outlook.com accounts, and all three accounts synchronize
properly. When I went back to my desktop, however, I noticed that the Liberty email account was listed under my Mail app. Apparently, since my laptop and desktop configurations are registered under the same Microsoft account, when they synchronized, the Liberty
email account which I successfully loaded on my notebook appeared on my desktop system as well.
The Mail app on the desktop, however, still can’t synchronize with my Exchange account so, in effect, I’m back to where I was in July. I would also add that I'm running Microsoft Outlook 2013 on my desktop and laptop and, in both cases, all three of my email
accounts are installed and working properly.
I don’t know if this information gives you insight into what the problem might be, but it’s apparent that there’s something in the configuration of my desktop Windows Mail app that is causing the problem. It’s working just fine on my notebook.
I've uninstalled and reinstalled the Mail app multiple times, run the App Troubleshooter, and tried a Clean Boot installation of the Exchange account. None of these fixed the problem.
As I told the other Microsoft engineer, if this were an Exchange problem, I wouldn't be able to connect to my Exchange account in Outlook 2013 on my desktop and my laptop, nor would I be able to connect to my Exchange account using Windows 8.1 Mail
on my laptop.
The problem is specifically with the Windows 8.1 Mail app on my desktop PC, and its sudden inability to sync with my Exchange account after it worked in every iteration of Windows 8 since 2012.
I have posted this issue in this forum as suggested, but my troubleshooting does not point to an Exchange problem, but rather a Windows 8.1 Mail app problem on my desktop PC.
Can you help?

Hello ronontheright,
Do you mean that only the Exchange account in the desktop Mail app can’t sync?
Please take a look at the following article.
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
Exchange ActiveSync can be used to sync data for email, contacts, and calendar. The Windows 8 Mail app supports Exchange ActiveSync.
Please open the Windows Store app Calendar and People to check if they can normally sync.
Please try to remove the account in Mail app and sign in again and check if the issue still exists.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Mail has stopped sending via exchange account after syncing with Mobile Me

Hi There,
I'm having trouble tracking down the cause of this issue, but after resetting sync data on two macs (10.6.7) neither can send emails using our work account (iPad and iPhone seem fine).
When I reply to emails for work (on a third-party hosted exchange server) I receive an error saying that it can't send and suggests choosing another server. The only server in the list is Mobile Me which has the word (offline) next to it.
1.
Should the exchange server appear in the list of available servers?
2.
It looked like Mail was trying to use mobile me to send the work emails but was failing because it rejected the address, so I deleted mobile me from the SMTP server list in an effort to force mail to use the Exchange server but no joy.
The connection doctor sucessfully connects to the exchange server so it obviously sees the connection and the exchange account is set to only use the exchange server (it appears in the dropdown but not in the edit servers list).
Has anyone else seen this - need to send a few work emails!
Any help would be much appreciated.
Cheers
Ben

Never Mind got it... I did find the answer after a bit more searching Thanks to anyone who read the message...

Mail quit when adding an exchange account

I can't configure an exchange account on 10.9.4, Mail quit everytime.
Same thing when using the internet account system preference.
A message appears about a sub-window preference problem.
I've added this account on 10.8.4 and on my iPad without any problem.

Mail.app crashes while setting up an Exchange Account

Mail unable to connect to Exchange account in Macbook

I have an Exchange Account for my work email and calendar. I recently had to change the password and as I updated the login information in my iPhone (IOS 7) and Macbook (OSX) I have found that the Mail app in the iPhone connects to the Account just fine... The Mail app in my macbook however is unable to connect (using the exact same login information).
The password has many special characters, could this be the issue?

Hey Oscar,
Thanks for the question. I understand that you are experiencing issues with your Mail account in OS X. The following resource provides some great troubleshooting information. You can also try deleting and re-adding the account from System Preferences or Mail Preferences:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Thanks,
Matt M.

Mac Mail Outgoing SMTP Settings for Exchange account

I can't seem to get my Mac Mail client outgoing smtp settings correct. I am receiving fine but cannot send. My companies IT person does not have any Mac experience and has asked that I use webmail. Please help.

Thank you sooo much for getting back to me. I am back to trying to figure this out.
I have tried to set it up with the mentioned settings without success.
I think the problem is with the Outgoing Mail Server address that was given to me by the IT person - "webmail.outdoordimensions.com".
Typically, when setting accounts up, I have used an address respective to the web access provider - i.e. "smtp.att.yahoo.com". However, this "Exchange" account is something very new to me.
Thanks again for your help. Also what is "TLS-wrapped"? I didn't find a setting option for this.

Mail keeps hanging with my Exchange account

When ever i setup mail in 10.5.2 to connect to my work exchange account (augh how i hate entourage), mail hangs and hangs. It gets the info eventually, but receiving, sending etc takes 15/20 minutes.
None of this happens with the same account in entourage 08. Any ideas?
HR

Greetings,
I have different Macs set up to use our Exchange Mail on both "Mail" and "Entourage 2008" - In my case the Mail is faster responding to our Exchange server than Entourage is. They are the same identical Macs with nothing running in the background except Mail on the one machine and Entourage on the other.
The difference isn't dramatic, but you can see Mail is slightly faster overall.
Good Luck - Cheers,
M.

Apple Mail shows Blank Messages on Exchange Account

I have three email accounts. Normally, they all work well but more and more frequently my Exchange account shows a message in my inbox but when I click on it, the body is blank. I've clicked to check messages, resynchronized the server even deleted the account and reset it again. The problem still returns. Here is the oddest thing. I think it is only for email sent internally. That is email from outside of the organization don't exhibit this problem. Also, once I view an email from outside the organization, the internal email shows up again.
Another issue is that when I send an email using exchange to an internal recipient, I often receive the challenge to select a server and then it fails and I have to select it again. After selecting the Exchange server two or three times, it sends. Unfortunately, my recipients receive the message every time so they will get two or three copies of the same message.
We are using Exchnage server 2007.
Any thoughts?

I manage an Exchange 2007 and I have been having this issue for over a month. It was effecting all of the Mac Computers that we support. The good news I was able to fix it last night after reading about a similar problem with Blackberry phones. Unfortunately, you will need to either be the Exchange admin or have influence in your IT Department.
On the Exchange server the Performance Counters need to be verified and it is found in the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Perflib\009
When you viewing the key in explorer mode I found that it was basically blank. It should read like the following:
1 1847 2 System 4 Memory 6 % Processor Time...
If its blank it corrupted.
Supposidly this was caused by the update to Service Pack 2 upgrade... However, I did that a 6 + months ago. The only change since then was that the server was virtualized to VMware.
Here is what you do to fix this:
(Note: This was done on a Windows 2008 R2 Sever... However, it should work on 2003 and 2008 as well)
Launch the Windows Command Prompt (cmd), ensure that you run the Command Prompt as the Administrator. For example, click Start, click All Programs, click Accessories, right click Command Prompt and click Run As Administrator.
Change Directory to <root drive>\Windows\System32, the root drive is typically C:. Run the following command
lodctr /R
This will restore the base or core counters
Check the registry value under HKLM/Software/Microsoft/WindowsNT/CurrentVersion/Perflib/009 and ensure that the value Counter is no longer corrupted.
In the Command Prompt window, run the following command:
wmiadap /f
This will force the reload of all counters in to the WMI repository.
Open Performance Monitor (perfmon.exe) and click the green + to Add, this will open Add Counters. Verify that the MSExchange counters exist and have Instances populated.
Restart the Microsoft Exchange Server computer.
NOTE: This step is required.
Hope this helps someone!

Mail asks for password until exchange account is locked

I have a customer who uses Exchange, latest version.
They have 40 users still on 10.6.8, no problems with Mail or iCal.
When upgrading the computers to 10.9.3 we always get problems with mail.
It seems the Mail account is lost in the upgrade process. Sometimes even the local mail folders are lost and sometimes not.
On all of the upgraded computers the Mail account information is lost.
After setting the account up again, Mail always crashes first time.
Second launch causes the Setup guide to start again requiring the setup of the Mail account a second time.
Now the mail server won't accept the supplied password. It keeps asking until it is locked on the Active Directory. Unlocking and typing it two times or more may solve it, maybe another round of unlocking the account again.
If have seen this on 10 computers now.

Hi Ernie,
Normally my MacBook is off when I am on the road but I was not sure this time as I was testing the account settings on my new iPad.
So I switched off my Mac, started up my work PC and did send an email from my work account.
Then I did read the email from the iPad.
To make sure not to have issues with normal server delays I waited 15 minutes (would be normal also if I read my mail with iPhone/iPad on the road) to restart my Mac and open Mail:
It connected and downloaded the message without any questions for password.
So your suggestion may be right and in that case it is no issue to me.
I will set your answer to Helpful and keep the post open for some time to see if this really is solving my issue.
Thanks,
Menno

Importing mail from Gmail into new exchange account in Mail App

Hi, all,
I have just started a new consultancy, but until now I have been using my personal Gmail account for emails. The company has just set me up with a company email address, to use with Outlook Webmail Access and the native Mail App in my Macbook Pro (running Lion - 10.7.5).
So I have about 200 emails in my personal account which I'd like to put into my company account.
I have filtered and labelled all the emails I need in Gmail, I just need a way to get them into the company account, either using the Webmail thing, or the Mail App.Can anyone tell me a better way than to individually forward each email to the new address?
Cheers,
Ed

Hey Dave, let me see if I understand, you want to forward a certain date range of messages to your local email client, from your virtual email client(gmail)?
As far as I know, Gmail is in beta form and has been for over a year. there is currently no feature for the purpose you specified. I have submitted a suggestion to the beta team that reads as follows
"Provide a means to select multiple emails you have archived or otherwise, from any date or date range, and send them to one or more email addresses of your choosing.
This should be an option either after a search result of your email is returned, or by manually selecting (check box) the emails you have stored, to be forwarded to any specified recipients."
I'm sorry there is no current solution for your situation at this time, outside of using your mac to access your gmail account, and individually selecting each email and choosing "forward" to sent it to your mac email account. A Mac is a very powerful machine, and you can utilize the "automator" to create a custom script to handle the task for you.
I am not sure what you are wanting to do with your emails once they are in your mac account, but if the end result is to print each one, you can do that from within gmail itself. If you just want a copy of them, they are perpetually saved in gmail also, until you reach your 2 gig limit.
I think if we knew more details about what your end result or goal is, we could come up with a means to an end in either a non-traditional, or more creative way. (not to mention you get 2gig of gmail free, and you have to pay for your storage on .mac)
Rocket
Rocket

Can't Delete or Move Mail for Exchange Account

I am using Mail to connect to my work e-mail. It's an Exchange account. Every time I try to move an e-mail I get: "messages could not be moved to the mailbox XXX". If I try and delete an e-mail message I get "messages could not be moved to the mailbox Trash". If I click on the question mark on the pop-up dialog, I get :
The selected topic is currently unavailable.
The topic you were trying to view could not be found.
The lack of detailed error message doesn't allow me to send a detailed query to our IT support team. I don't see how they can help me when I have no details about the error.
I didn't get this error before I upgraded to Lion. Anyone having similar problems? Is there a way to get better error messages?
...Stephen

I have the same problem regularly and also don't know how Mail can recover from this situation. One way I figured out is to delete the local Exchange folder when Mail is not running. If you then start Mail again it automatically rereads your whole mailbox from the server. But only remove the Exchange mailbox if you have any others .
You can find it at <user>/Library/Mail/
Actually, I have a folder V2 there and my exchange folder is inside this one.
Hope that helps for a quick fix.
Nevertheless, I'm also interested in a "user friendly" solution. It seems that Mail struggles at some points and then dos not resync with the exchange server again. Don't know why, because I thought that the Exchange server is the leading instance for that mailbox. By the way, I had this problem also with Snow Leopard.

Locking MS Exchange account

I installed Mountain Lion this past Friday and have noticed that my Exchange account is getting locked out. This happened starting Friday after the install into today. Has anyone else had this issue.

Parrish Jones wrote:
Thanks for reply. I have an email account that shows in the section for synching mail. I use Apple Mail for all e-mail. However, the MS Exchange account does not show.
You use Apple Mail for this account? Not sure why it is not showing up in iTunes.
Obviously, iTunes recognizes the Mail program or the other account (an IMAP) wouldn't show. But if, MS Exchange takes care of the synching, iTunes may be supurfluous for it.
Your emails servers take care of all syncing of emails.
Email messages are not sync'd thrrough iTunes.
The only thing the option in iTinbes does is sync the account info (servers, username, password) so you don't have to create the account manually on the iPad.
If it is already set up on the iPad, this option does nothing.

Exchange account won't send large file, switches servers

When I try to send a large file through my company's Exchange account, it fails - a window pops up and says
"Cannot send message using the server XXX (Exchange)
The Exchange connection to server XXXXXX failed."
then it gives me other servers to try, including the exchange one.
Mail.app also seems to be trying to switch the outgoing mail from my Exchange account to my personal (Gmail) account - the Outbox entry is for "On My Mac", not for my "Work" account.
Mind you, I received this file from my someone else at my company, so they could send it fine - it's not an Exchange size limit issue. Other smaller mail I send on the Exchange account works fine.
Any suggestions?

Try this:
1. Open System Preferences from the Apple menu.
2. In Network, select Built-In Ethernet, select Advanced and then on the Ethernet tab, configure the following settings
Configure: Manually
MTU: Custom, 1492
3. Then try to send an email message that contains an attachment.

Mail stopped authenticating with Exchange account

Strange problem here. About a month ago, Mail suddenly stopped authenticating with my Exchange account which is hosted by Fasthosts, citing the error 'The exchange server exchange.livemail.co.uk rejected the password for user...'.
No settings had been changed, my web hosts swear blind they've not changed the way Exchange email is authenticated or updated their installation, or done anything that might cause this problem. My password is definitely correct as I use it for both Entourage and for Outlook Web Access.
If I alter the exchange server details, I get a different error message (sever not found)... so I'm fairly sure Mail is getting through to the server, but is experiencing some sort of authentication problem that it previously wasn't.
Does anyone have any idea what might have caused this to happen? I've tried all authentication protocols allowed in Mail and none of them work. I've also attempted re-establishing the account in Mail both by deleting it and starting again, and by trying it as a different user, and no go: it used to work great, now it doesn't. Entourage works fine.
I'm completely at a loss here - any suggestions would be gratefully received.

Strange problem here. About a month ago, Mail suddenly stopped authenticating with my Exchange account which is hosted by Fasthosts, citing the error 'The exchange server exchange.livemail.co.uk rejected the password for user...'.
No settings had been changed, my web hosts swear blind they've not changed the way Exchange email is authenticated or updated their installation, or done anything that might cause this problem. My password is definitely correct as I use it for both Entourage and for Outlook Web Access.
If I alter the exchange server details, I get a different error message (sever not found)... so I'm fairly sure Mail is getting through to the server, but is experiencing some sort of authentication problem that it previously wasn't.
Does anyone have any idea what might have caused this to happen? I've tried all authentication protocols allowed in Mail and none of them work. I've also attempted re-establishing the account in Mail both by deleting it and starting again, and by trying it as a different user, and no go: it used to work great, now it doesn't. Entourage works fine.
I'm completely at a loss here - any suggestions would be gratefully received.

Exchange Account in Mail

Since upgrading to Mountain Lion, I have not been able to access my work email using Mail; obviously, it's a Microsoft Exchange account. I had no trouble setting it up on my iPod; in fact, that actually was very easy. But no matter how I try to set it up in Mail, it just doesn't work. At first I was able to receive work email but not send it. Now, I cannot do either.
I have tried deleting the account--both in Mail and System Preferences--and setting it back up, but have had no success.
I tried searching for an answer but didn't see anything like this.
Thanks in advance for any advice you can provide.

One of my mail accounts is with an Exchange server. It uses POP, but over SSL, so this must be set (with port 995) in the "advanced" tab of the account setup. The authentication is password.
AK

Mail 8.2 (2070.6) - Exchange Account Authentication Issue

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