Maximum Customers of CRM Web Channel Web shops

Hi,
We are using CRM E Commerce with ERP Sales Order. Customers are linked in the backend ECC and it allow us to linked around 300 customers/contact persons. However, when we lauch the webshop, it hangs and cannot display the list of customers anymore.
Just want to know if there is a certain limit of customers that can be displayed in the webshop. What is the maximum display of customers if ever? Appreciate your help. Thanks!
Regards,
Joebert

Hi,
it seems some issue of performance.
Suggesting an alternate solution.
please write a program to search the customers based on some parameters like first name , city , country etc.
when user gives lets say country "USA" , the customers having country "USA" will be listed . So , this way you can restrict your search results .
Hope this helps,
regards,
Prashant

Similar Messages

What should i know to develop objects in CRM Web Shop

Hi all,
I am new to CRM Web Shop and would like to know what should I be knowing to do any development in CRM Web Shop?
I am an ABAP Developer and can develop Web Dynpor's and BSP's using ABAP Work Bench. What else do I need to make my career as a Web Shop Developer? How extensively wil i work on Java and NWDS?
From my initial resarch in the forum it seems like i need to have a extensive Java knowlede and i only know core java......so i want to know to what extent should i be coding in JAva for a development in CRM Web Shop.......If this looks like a basic question please help me with link that can provide me some help on this.
Kind Regards,
Sam.

Hi Sam,
To become CRM Web Shop Developer You should have below knowledge or hands on experience.
1.   Core Java Development.
2.   J2EE Development
      Model View Controler (MVC) development concept with Java Servlet Programming
3.   Struts Programming knowledge
4.   JCO. Programmin in Java
5.   HTML Knowledge
6.   Java Script Programming Knowledge
7.   Eclipse / NWDS knowledge
8.   Some knowledge about IPC.
9.   XCM Configuration.
10. Read Exten. Development Guide of ISA which explain you how to extend ISA application with example. You can download it from Service MArket Place. - I have sent it on your gmail address
Cheers.
eCommerce Developer
Edited by: Ecommerce Developer on Jul 30, 2009 10:40 PM

CRM E-Commerce BOB Web shop - Duplicate check for New Customer Creation

Hi,
In CRM E-Commerce BOB Web shop we have a requirement wherein new customer creation should go through a duplicate check. Only unique customers should be created as BP in backend GUI, in case a customer already exists with the same credentials, BP should not be created and user should get a message that the customer already exist in the system.
Currently the system is not preventing me from creating new customers with same credentials.
In case anybody has worked on the similar requirement or has any idea about the same, Kindly help.
Regards, Vipul
Edited by: vipul_kumar02 on Jun 21, 2011 4:20 PM

Hi,
Any pointers for function module used for creation of a new BP for a new customer request in BOB Web shop?
Is it same as B2C Web shop?

Pdf doc is required for B2C CRM 2007 WEB SHOP

Hello Experts,
We have a scenario where (pdf doc ) is required for b2c Header level and tem level in CRM 2007 web channel.
we have set up a product and product catalog and maintained a PDF document in the HEADER AREA--
Documents Tab--BDS_PDF folder.
After intial replication Documents was published in the following path
*catalog/DE DE161EE3D35DAAF19F1E000C29D94525.pdf *
we are able to find images and pdf in the index server but unable to see the same in the web shop.
Did I miss some thing ? Do I need to do any other settings in XCM or in JSP?
Thanks in advance
Namitha Verma

Hello namitha Verma
I am facing the same problem, are you able solve the problem kindly let me know .
Regards
Kiran Posanapalli

Adding a new field extension on CRM Order Item tab in the web shop order

Hi CRM E-Commerce Gurus,
I want to add a extension field on any web site product such as "zz...." in order to use this data in order's item tab. What shoul I do on J2EE Stack-.jsp method and ABAP Stack at the BADI implementations.
Could you please help me in order to add a new field extension on CRM Order Item tab in the web shop order ?
Thanks,
Kind Regards,
Fahrettin

Hi Arshi,
We have could not find any java action class such as Maintainb2csaveorderaction in config.xml folder and also there is no available threads and clue on SDN, google etc. Therefore we are got stucked on this issue. In SAP_ISA_60 Development and Extension Guide of SAP E-Commerce there is no sample java action class code such as Maintainb2csaveorderaction but some ABAP codes are available for the extension structure.
Do you suggest any java action class such as Maintainb2csaveorderaction codes like in your B2B scenarios etc.?
ls_header is a local structure with header data
ls_extension-ref_guid = ls_header-guid.
ls_extension-alt_handle = ls_header-handle.
extension are name value pairs
ls_extension-name = u2018Z_CUSTOMER1u2019          u2018 name
ls_extension-value = ls_header-zcustomer1. u2018 value
APPEND ls_extension to extension_header_out
now adding extensions to the items
LOOP AT lt_items INTO ls_item.
    ls_extension-ref_guid = ls_item-guid.
    ls_extension-alt_handle = ls_item-handle.
    ls_extension-name = u2018Z_CUSTOMER2u2019          u2018name
    ls_extension-value = ls_item-zcustomer2.   u2018value
    APPEND ls_extension to extension_item_out
ENDLOOP.
ls_header is a local structure with header data
LOOP AT extension_header_in INTO ls_extension.
check the name to find the according field
      IF ls_extension-name = u2018Z_CUSTOMER1u2019.
        ls_header-zcustomer1 = ls_extension-value.
      ENDIF.
ENDLOOP.
sort the extension table by ref_guid and handle to obtain a better access
with binary search.
SORT extension_item_in BY ref_guid, alt_handle.
LOOP AT lt_items INTO ls_item.
find the starting point for a loop over extensions
use guid and handle as one logical key to access the extension
    READ TABLE extension_item_in
      WITH KEY ref_guid = ls_item-guid
               alt_handle = ls_item-handle
               BINARY SEARCH.
    IF SY-SUBRC = 0.
      LOOP AT extension_item_in INTO ls_extension
        FROM SY-TABIX.
check, if the entry is relevant
        IF NOT    ls_extension-ref_guid = ls_item-guid
           OR NOT ls_extension-alt_handle = ls_item-handle.
           BREAK.
        ENDIF.
        IF ls_extension-key = u2018Z_CUSTOMER2u2019.
          ls_item-zcustomer2 = ls_extension-value.
        ENDIF.
      ENDLOOP.
    ENDIF.
ENDLOOP.
Thanks
Kind Regards,
Fahrettin

How to set up WEB SHOP in R/3 & CRM?

Hi
I want to set up Webshop in both R/3 & CRM & linking of url for CRM B2B transaction.
please let me know.
-Rohit

Hi Rohit:
1.Access the activity using the following navigation options:
http://<host>:<port>/shopadmin/shopadmin/init.do?scenario.xcm=<yourscenario>
2.Select a logon language, for example EN.
3.Logon to the Web Shop Management with the Web Shop Manager user/password. 4.Choose Create New Shop for scenario and select the Internet Sales scenario, for example Internet Sales B2B or Internet Sales B2C via dropdown list.5.Create a Web Shop for each language you want to offer.
6.Make the following entries for a sample B2B Web Shop:
New Shop Value (Example)
Shop ID B2B_SHOP
Description Business to Business Shop
General Information Value (Example)
Usage Internet Sales B2B
Authorization Group
User Administration- Partner Function Contact Person- Country group e.g. 00000015Z001 (US) or Z002 (EU)
Catalog Value (Example)
Catalog PRODUCT CATALOG
Variant Variant 1 (EN) (defines the language of the shop)
Controlling price determination in the catalog Via IPC
Order Value (Example)
Order type ISBB
Sales office <empty>
Order Templates Allowed Select
Availability check control CRM integrated availability check (SAP APO) or availability information (SAP R/3)
Display product determination information Select
Quotations Value (Example)
Request for Quotation Select
Order type AGIS
Contract (B2B only) Value (Example)
Contract Determination <empty>
Contract Negotiations Value (Example)
Allow Contract Negotiations <empty>
Marketing Value (Example)
Global Product Recommendation Optional, you can assign later
Personalized Product Recommendation Optional, you can assign later
Cross-, Up-Selling and Accessories Optional, you can assign later
7.Choose Save.
8.Make the following entries for a sample B2C Web Shop:
New Shop Value (Example)
Shop ID B2C_SHOP
Description Business to Consumer Shop
General Information Value (Example)
Usage Internet Sales B2C
Authorization Group
User Administration- Country group Z001 (US) or Z002 (EU)
Catalog Value (Example)
Catalog PRODUCT CATALOG
Variant Variant1 (EN) (defines the language of the shop)
Controlling price determination in the catalog Via IPC
Order Value (Example)
Order type ISBC
Sales office No entry
Availability check control CRM integrated availability check (SAP APO) or availability information (SAP R/3)
Marketing Value (Example)
Global Product Recommendation Optional, you can assign later
Personalized Product Recommendation Optional, you can assign later
Cross-, Up-Selling and Accessories Optional, you can assign later
9.Choose Save.
Best Regards,
Pratik Patel
Reward with Points!

Changes in BPX Forums - CRM Web Channel -- E-Commerce, E-Marketing & E-Svc

CRM Web Channel Forum Contributors:
This forum focuses on CRM Web Channel topics (formerly E-Commerce), including issues related to Internet Sales (ISA) and Internet Customer Self Service (ICSS). Topics about E-Commerce, E-Marketing, E-Service and Web Channel Analytics, as well as discussions on SAP E-Commerce for SAP ERP, are welcome in this forum as well.
Questions about the Interaction Center related to CTI, multi-channel integration (e-mail, Web chat, fax, letter, etc.), and E-Mail Response Management System (ERMS), as well as questions related to the integration of SAP Business Communications Management (BCM) and SAP Real-Time Offer Management (RTOM) within the Interaction Center should be posted on the Interaction Center forum. Any new Interaction Center related posts will be immediately moved to the Interaction Center forum.
In an effort to improve organization and collaboration between contributors of this forum, we've made more clear the purpose of this forum in its description on the home page. In addition, starting today, we will clean up the forum of posts that should be placed elsewhere in order to optimize responses. Any general CRM topics not related to the Web Channels (e.g., questions about CRM Middleware, advice on how to get started in CRM, etc.) will be moved to the CRM General and Framework forum. Thank you.
Kimberly Davis
John Burton
Tim Bolte
Pavithra N

Hi Mark,
Can you please post the new link to the wiki?
Thanks and best regards,
Toni

How to install CRM Web Channel applications on local pc

Hi All
I need to do some development for CRM Web Channel (B2B) and just installed NW developer workspace (NWDS and MC both are running, NWDS is connected to local j2ee engine now). I guess the next step is to setup application track / nstall the applications locally on my pc (?) but don't know how. Can some one guide me how to ? provide me some documentations?
Thank you very much in advance, Jin

hi Jin Freda,
check this
http://www.consultingcy.com/SAP_CRM_Webchannel.htm
(check for stephen)
Re: (CRM-) ISA-developers: How do you work with NWDS?
mean while i wll send the other doucments for u
bvr
Edited by: bvr on Jan 28, 2009 7:57 AM

New button on CRM web channel

Hi experts,
I need to add a new button to standard CRM Web channel appliaction. I am a ABAPer and have no clue how to work in Java.
Any body of you could help mw in providing some documents from where I can just start through the coding.
help will be appreciated.
best regards
Sourabh

Hi,
you can go ahead create withour any new code.
follow the updated link by sap
http://help.sap.com/saphelp_crm60/helpdata/en/0f/f8a642a4f70c31e10000000a1550b0/content.htm
regards
nag

Hiding prices for not authenticated users in Web Channel Web Shop

Hi Experts,
I have a requirement for hiding prices for all users who are not logged. The prices only will be shown once the users are authenticated into the system (Portal). Any ideas...?
Best Regards
David C

Hi Hamendra,
Thank you so much for all information... I already downloaded the guide but I could not find any information about getting status from users logged..... How to know if a user is logged or not into the system...?? We got WCEM 1.0 and I found a Post for WCEM 3.0 Early logon http://scn.sap.com/community/crm/web-channel/blog?start=15 for some excluded pages they used this tag for encapsulate content on JSP:
<c:if test="#{wec:isEarlyLogonShopAndUserNotLoggedIn() == false}">
<YOUR CONTENT/>
</c:if>
Do you think it might work...? Don't know if Early Logon is available for WCEM 1.0... I am still searching and testing...
Best Regards
David Cortés

Goods are not visible on the Web Shop main page (RUMP UP)

Hi colleagues.
Help please anybody :)
There was the problem with the goods in Web Shop.
Goods are not visible on the page Web Shop.
Below you can see actions performed by us and Prerequisites:
1. Repository was unachieved from Standard archive - WEC20_MDMCATALOG_CONS
2. Taxonomy, Hierarchy and Lookup table data were transferred from CRM via MDMGX
3. Manually created root node in Product Catalogs table in MDM
4. Put technical code (ID) of created node to Product Catalog module in WCEM configuration - field Catalog ID.
5. Fill another necessary fields in Product Catalog module in WCEM.
6. Manually add test record in MDM and linked to node in Product Catalog table, elements from Main Taxonomy and other required fields.
7. In preview mode of WCEM configuration not possible see any records from MDM (but product catalog elements showed correctly)
More information about settings in MDM, CRM,WCB and configuration steps can see in attachment files
Best regardn,
Andrey

Hi Denis
Leading zeroes it's no my case, because the products (materials) replicated from CRM to MDM.
Replication from CRM to MDM via MDMGX and Initial Load R3AC1 is successfull.
But on the WebChannel web shop page this products are not visible.
I have suggested that the problem in authirizations of technical user, which uses RFC Destinations from SAP NW AS Java (Web Channel) to MDM.
According Security Guide for SAP Web Channel 2.0 (paragr. 8.3.2 see please screenshot), user of WEC_MDM_DEFAULT destination must assign the role WEBCHANNEL_CATALOG_DISPLAY_ROLE.
But this role does not exist in the system (SAP MDM, SAP NW).
Please give me advice about this.

Backend communication of web shop

Hi,
I have to find out wich BAPI or functions are called in CRM by the web shop in case of:
- search a customer
- create and save a customer
- create and save a BTOrder
Do I have to analyse the JSPs? Probably there is a trace I can use?
Do you have any ideas where to start?
Thanks,
TW

Hi,
Some common RFC for customers are as below.
ISA_CUSTOMER_SEARCH
BAPI_CUSTOMER_SEARCH
Reads the SU01 user attached to a specific customer.
ISA_USER_GET_FROM_CUSTOMER
Creation of an ISA user (means: SU01 with customer or contact person attached)
ISA_USER_CREATE
Search for ISA (SU01) users (users with customer or contact persons attached).
ISA_USER_SEARCH
Read customer info record
BAPI_CUSTMATINFO_GETDETAILM
ISA_CUSTOMER_SALES_READ
BAPI_CUSTOMER_CHANGEFROMDATA
BAPI_CUSTOMER_CHANGEPASSWORD
BAPI_CUSTOMER_CHECKEXISTENCE
BAPI_CUSTOMER_CHECKPASSWORD
BAPI_CUSTOMER_CREATEFROMDATA
BAPI_CUSTOMER_EXISTENCECHECK
BAPI_CUSTOMER_GETDETAIL
BAPI_CUSTOMER_GETSALESAREAS
To create a order we are using below RFC.
SD_SALESDOCUMENT_CREATE
I hope this information will help you.
Which Backend System you are using ECC or CRM?
-eCommerce Developer

ATP Check button is missing (CRM WEB UI 7.0) only for Package Quote

Hi,
I am trying to create a Package Quotation from CRM WEB UI 7.0. I need to do an ATP Check for the item. But, I am not able to fiind ATP check button in the screen.
Can you please tell me where this button will b available?
And Do we need to do any cofiguration..to let this Button get displayed?
Thanks,
Sandeep
Edited by: Sandeep Reddy on Jun 6, 2010 7:38 PM

Hi Sidd,
Our company has been running ISA B2B for many years. Now that we upgraded to 7.0 we are creating business roles for internal users.
In IMG transaction > CRMC_UI_PROFILE for role SALESPRO it can launch logical link id ISA-RTPCAT = Product Catalog
and we configured img "Activate Links from CRM Web Client UI to Web Channel Applications" for RPTCAT to point to our server host / XCM application / url = /catalog/cat/webClientEntry.do
So when the sales pro launches the product catalog we aren't getting a window asking which shop or product catalog to select from. I'm thinking I'm missing a step somewhere.
Thanks,
Glenn

Web shop

Hello, i'm trying to do a web shop (product catalog, sales order, users, pricing, stock) for a costumer that wants a shop online. The web shop only can be done with CRM or there is a other way? Is urgent!
Regards
Vanessa

Vanessa,
The standard Internet Sales solution delivered by SAP comes in 2 flavours so that it can be run on either CRM or just R/3 - certainly this was the case with version 4.0 and I assume it is still the same.
I'm not an expert in the actual implementation so I'd suggest you search through the best practice documentation and related info from service.sap.com
As I said though, it is very important to assess your needs as the Internet Sales solution is relatively complicated - if yuo just want the ability for customers to search for products and create orders then it would be much easier to create a few custom applications, say in an Enterprise Portal or just stand alone Web Dynpro / BSP / JSP / whatever... If yuo want the full catalogue type functionality then Internet Sales is the way to go.
For an idea of what can be achieved have a google for the Sony Style website - this is an SAP ISA (Internet Sales) solution running B2C.
Gareth.

What are most valuable and required features in the B2B Web shop checkout?

Hi,
I am product manager for SAP Web Channel. I would like to use this forum as a channel to learn more about our customer's requirements for Web shop checkout. Also, I would like to gather new ideas from our customers and partners for a highly usable and functional Web shop checkout.
What do you think are very valuable or even u201Cmust haveu201D features in a B2B scenario Web shop checkout? You can let me know checkout features that are especially relevant for your own business process. In this respect, it would be interesting to know what B2B checkout features you developed in your E-Commerce project. However, I would also like to know what features, apart from your own specific process requirements, that you would judge as very important standard B2B checkout features. Think of features such as an Ajax search for shipping addresses or payment via direct debit or 3D Secure.
Let me tell you upfront what I roughly understand as "checkout". Checkout for me is a process typically triggered by a 'Checkout' button in the shopping basket. As a result, a checkout page gets called. On this page or accross different sequent pages the customer is requested to enter or select certain information such as billing and shipping address(es) and payment data. This information is required by the Web shop owner in order to fulfill the customer order.
All your ideas, feedback, and thoughts on this topic are very welcome. Please understand that providing your ideas and requirements on the checkout will not necessarily mean that SAP will develop them in the future. But every idea will broaden my mind on what are the market requirements regarding this topic.
I hope that I can start an interesting discussion for all of you here in the forum. I will provide points for interesting ideas, thoughts and requirements.
Greetings
Torsten Kliesch

Hi Sateesh,
thanks for your feedback. I have granted you some points for it first of all. Let me ask 1-2 two questions regarding your feedback though:
Regarding the pricing I understand your point in a way that it should be possible to display more price details in the basket or at least in the order overview of the checkout (before submitting the basket as a sales order). Meaning it should be possible to more easily switch on the display of price details like subtotal, customer discount in the basket and order overview. Is my understanding correct?
Greetings
Torsten

Maximum Customers of CRM Web Channel Web shops

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