Maximum speed dropped?

Question

Hi,
we have always had a good service with 'expected' speeds of 7Mb, and actual of around 6Mb.
However yesterday we 'downgraded' from option 3 to option 2. I was interested in the new 'infinity' product so did the simple test to see if we are likely to et it soon. I was suprised to find that our maximum speed is now down to 3Mb.
I checked our home hub and it looked like it had crashed as the phone light was off. Checked its stats and our line speed was just over 4MB.
Did power cycle, and all the lights came back, and connected with line speed of 8Mb. However doing the speed test again showed max available of 3MB. Independant speed tests also showed 3MB speed.
Before I start the long round of calling support, has anyone else had this problem?
Our new service is supposed to be activated 25/02.
Cheers.

Answer 1

Getting a little confised now.
Hub has been up for just over 2.5 dyas. Still says synced at 8096Kb. Router info here:
DSL Connection
Link Information
Uptime:
2 days, 16:12:03
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 8,096
Data Transferred (Sent/Received) [MB/MB]:
30.87 / 94.59
Output Power (Up/Down) [dBm]:
12.0 / 15.5
Line Attenuation (Up/Down) [dB]:
6.5 / 15.0
SN Margin (Up/Down) [dB]:
24.0 / 9.5
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 18,544
CRC Errors (Up/Down):
0 / 5
HEC Errors (Up/Down):
0 / 4
Line Profile:
Interleaved
looks OK?
Did a test using speedtester, results are:
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download  Speed
6531 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 6531 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
731 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 731 Kbps
 For your connection, the acceptable range of speeds is 576-600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 600 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
To me, this seems OK as it says the IP profile of the line is 7000Kbps, and the download test shows the sort of results we are used to expecting, so all should be back to normal.
Just done an independant speed test and yep, results of around 6.5Mb. Great.
Not sure though why basic BT test still shows expected speed of 3Mb? Guess it is just one of those things?
Cheers