Media Manager button inactive

THe Media Manager button in desktop is inactive. This seems to be the only way to transfer excel files to Docs to go. How can I get the button activated to I can transfer excel files to my 8900?
I just upgraded from an 8700g to 8900.
Michael D
Blackberry 8900

infael wrote:
THe Media Manager button in desktop is inactive. This seems to be the only way to transfer excel files to Docs to go. How can I get the button activated to I can transfer excel files to my 8900?
I just upgraded from an 8700g to 8900.
Hi and Welcome to the forums!
Your assumption is incorrect -- media manager is not the only way to transfer files. See this thread:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
Occam's Razor nearly always applies when troubleshooting technology issues!
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Problems launching media manager

I want to transfer pictures from my BB to PC and vice versa. When I click on 'Launch' Media Manager, nothing happens. Did I not install this properly?

Hi and Welcome to the Forums!
Quite possibly. Is the Media Manager button greyed out? If so, then you did not install the version of DTM that includes MM (there are multiple versions). However, to move pictures, MM is not really necessary IMHO (for video files, yes, but not for stills). Rather, you could simply configure your BB as a USB drive(s) and just use Windows Explorer to do that. See this article:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
Otherwise, if you want to restart the DTM install completely, see this process:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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VCast Media Manager - Upload Button

So I ordered VCast Media Manager so I don't need to bring a cable with me everywhere and so I can store files remotely and access them with my phone automatically when I need them...great and fun.
I ordered the server, configured the service, and ended up on the VCast Media Manager page. It's a simple page that has a simple set of instructions on the page. The instruction states to start uploading content by pressing the "Upload" button. So I look everywhere on the page for an "Upload" button. Can't find it. I do a browser find, still no go. Look at the source and do find/upload, no control with that name. Hmm...how do I upload files to VCast Media Manager without the Upload button that we are instructed to use?

I would call customer service and see if they can see an issue on their end...and at least make a note that you never received the download.

Media Manager loads to "Switch To or Retry" Buttons

This has been going on for some time, but it's finally gotten to the point that it's annoying.
I run Media Manager on my PC so I can stream music into my bedroom when I go to sleep. (Radio stations around here leave a lot to be desired, and the only good station I happen to like can not be streamed through the Media Manager program, since Corus does everything through a Flash based stand alone player. Such is life in the slow lane.) When I start Media Manager to get it ready for the night, it immediately brings up a dialog box saying something along the lines that the program needs attention and it offers the buttons "Switch To..." Or "Retry" and the "Cancel" button is grayed out. After hitting either Retry or Switch To... about 3 to 5 times, Media Manager usually loads up at that point.
Now I don't know if it's because I'm running my music through a 1 TB external, if Tech Specs changed on Media Manager that require more RAM or such, or if it's just the program being bonkers on a Windows 7 64 Bit OS despite he fact that it does run it in a program files (x86) format, which I'm lead to believe is the 32 bit format, or what is the problem. I wouldn't think that it has to do with the computer being Wi-Fi, but I won't dismiss that either. I just don't understand why it's going into this, and I don't know what the fix is. I have installed any updates that were needed, and I have also uninstalled and reinstalled the Media Manager as well.
Any help or ideas on how to fix this annoying problem?

That "Switch to program" or "retry" is a windows errors that's coming up. Windows is having trouble with the program. I have not heard of it happening with the Media Manager before. If there was some issue with the software, we would have seen this pop up with other customers. I am not sure what it is about the computer that's causing this. Maybe it's in competition with another program? Only suggestion I can think of to try to isolate it is to run the computer in safe mode and see if it does it there as well.
Anthony_VZ
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Media Manager 9.6.12 won't run; insists that I "upgrade" to same version, refuses to run

Every time I run Media Manager, an Upgrade window appears with the options to "Quit" or "Upgrade".
I can't use Media Manager because I can't dismiss this upgrade box without selecting one of those two buttons.
- Clicking "Quit" exists the upgrade application and Media Manager completely,
- Clicking "Upgrade" closes Media Manager and launches "Verizon Media Manager-9.6.12 Setup", with the options to Repair or Remove.
I've repaired the installation several times with no errors, but every time Media Manager launches, this process starts again (with the modal Upgrade window). I've completely uninstalled Media Manager (both through the Upgrade app and via Add/Remove Programs) and reinstalled it from a fresh download. I've rebooted at every opportunity along the upgrade and remove/reinstall paths. The results are always the same: double-click Media Manager, it loads, it says I have to upgrade or quit.
I'm running on a fully patched XPsp3 machine. The only other apps on this box are Panda Cloud Antivirus, TRENDnet SecureView (IP camera montior), PerfectDisk (defragger), and an [inactive] installation of Cerberus FTP Server. The machine also serves as a VPN gateway into my home network (via built-in XP services, nothing 3rd party). Besides periodic updates, no programs have been added or removed in at least two years.
The problem likely started sometime within the past few months; I just noticed it I recently when I went to check the PC's status.
Suggestions?

I haven't other reports of this happening. Are you able to successfully install and use it on other machines in the house? It sounds like there is something interacting with it causing problems which we would need to isolate programs one by one to find which is the offending program.
Anthony_VZ
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Media Manager does not work

I have an 8700C. I installed Blackberry Desktop Manager V4.6.0.12 and I have V4.2.1.96 (Platform 2.3.0.79) OS installed on my device. When I go into the Media icon in Desktop Manager I have a split screen with Media Manager on the left and Blackberry Media Sync on the right. The Start button for Media Manager is grayed out. I installed Media Sync, was told to install iTunes, and then told my device is not supported for Media Sync. I have not been able to get Media manager to work since Desktop Manager version 4.1 or 4.2.

Hi and welcome to the forums,
I would recommend doing a clean uninstall of the DN v.6 with Media Manager,using the following:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Reboot the PC, and download and install DM 4.6 without the media manager. If you search the forums you will see that media manager is not very stable. Personally I use the drag and drop method through Windows (must have media card installed,) very quick and efficient.
Media sync is compatible with your phone and can be downloaded as a separate program here:
http://na.blackberry.com/eng/devices/features/media/mediasync.jsp
Media sync does work well with your music management. However, Itunes with DRM are not able to be transferred to the Blackberry.
Please let me know if you need any assistance!
Thanks
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Hp dv7-1245dx media smart button dont work

hi, i have a hp pavilion dv7-1245dx, i format de drive c and install the windows vista 64 in spanish because im in argentina, but before search and install all drivers,my media smart quik lunch button dont't work, I intall all drivers from the hp web, then the media smart button work bad because y install the dvd play and when I push the buttom sound like i push 2 twise and open the dvd play no the mediasmart menu, then i unistall the dvd play, the media samart work good from the computer icon but to the button dont work, sound like two twise again but dont open nothing, y don't know what to do? I unistall and install again all quik lunch buttons and finger print drivers.help me plase, and another thin. when i format i lost the webcam software i would like someone help me to recober it .
thanks
PD: sorry for the write erros I from argentina I dont speek english very well.
Message Edited by nachodv7-1245dx on 07-25-2009 10:44 AM

I have the exact same problem. I noticed this started after some windows update just prior to upgrading to Windows 7. And then it got worse after the upgrade.
I'm having to go into the task manager and end the smartmenu.exe application just to stop the nagging volume bar across the middle of the screen and just to use the computer, but the Volume still jumps around rapidly.
Please, HP read this and help.
Robert S. Rodriguez Jr.
Robert S. Rodriguez Jr.

Blackberry desktop media manager won't open

I have no problem syncing my contacts, calendar items etc, using the desktop; I can even transfer media files no problem directly onto my media card. But when I try to use desktop manager media manager it won't open. When I double click on it it thinks for a second then does nothing. Does anyone have any suggestions?
Thanks.

have you had a previous version of DTM installed before?
do you have an active start button for media manager?
check add/remove programs and see if you have any other roxio, or ezcd creator software
have you tried syncing just contacts, or just calendar?
do you get any errors?
what version of DTM do youhave installed?

Can't drag any files to blackberry from computer using media manager

Just got my Blackberry Curve out of the box today and got it all set up. I am now trying to drag some files over using Media Manager on the desktop manager. I have my blackberry connected to the computer. I open Media manager and see My computer options on the left and my blackberry connected on the right. I located my file in my computer side. Highlight it and try to drag it into the blackberry memory, but it won't let me. I also can't use the arrow buttons to transfer it. They don't "light up." They just stay gray. Did I miss something in installation? I have tried MP3's, word docs, excel docs, etc. It is not taking anything...
Message Edited by krisfisch06 on 10-23-2008 04:02 PM

I have found that installing the OS for your device alleviates this problem, but if you have a microSD card in your BlackBerry it is easier to just open up the My Computer icon and just drag and drop into the appropriate folders.

Clips not coming up in Media Manager

I must be missing something... I am backing up a project with Media Manager. I select the desired project's tab. I hit cmd-A. I open MM, it scans for media. When it opens, the summary shows n/a in both Original and Modified. However, if I choose any particular clip or sequence, it shows up in Original and Modified. Also, with other projects, it behaves as expected.
thanks,
Brett
Message was edited by: Brett Nelson

I have a similar problem...but I don't get the first few minutes of video. On my iMac screen, I get that the camera is recognized and blue screen. It tells me onscreen when I am "playing" or "seeking forward" etc., but when I try to "import" though, the "import" button no longer works (it worked 1/2 hour before this). I've plugged and unplugged the firewire cords, turned off the camera, checked the tape, etc. To me, it seems to be a software issue. I just tried it on our Intel Macbook Pro and I have no problem importing the video.
The problem seemed to happen after I imported about 8 minutes of video this morning and then when I stopped it gave me a message I've never seen before (something about "organizing video clips") which like the "letterboxing" message seemed to take forever. Under a time crunch, I attempted to quit iMovie during this organizing process. It didn't happen right away, so I went on to do something else. When I returned, it gave me the options of quitting, saving or canceling. I opted to cancel and continue to import. At that point, however, the import button no longer worked.
I work at a university, so I don't have the install disks myself and wonder if anyone else has had this problem and been able to work around it without reinstalling the software. (I can contact our IT people, but it's a real pain and very time consuming to get them here to reinstall...plus, they are not "Mac people" so they like to give me a lot of c.r.a.p. about how PCs don't have this or that issue...sigh).
Thanks!
Sally

Media Manager won't load

I just got a new curve 8320 and I've installed the Blackberry Desktop Manager v 5.0.1.18
It connects to my BB fine via usb cable but in Add/Remove Applications, it comes up blank with the message "No software is available for your device".
Also, when I try to install the Media Manager, it gets stuck at "downloaded 59.7MB out of (unknown)" and then the loading box just disappears. I've tried just reclicking the Install button and the same things happens.
I've tried to look online for the Media Manager file to download separately but nothing came up.
If someone could help me out that would be great. Thanks so much!

Hi there!
A couple of thoughts...
5.0.1.18 is an older version of DTM -- it is up to 5.0.1.28...I suggest you try the most recent version.
Media Manager -- only use a version of DTM/MM if you absolutely must. MM can be problematic and, if you don't need it, then grab a DTM version without MM.
There is no separate MM to DL -- the DTM package you grab (with or without MM) determines what you will have.
You might want to try these clean re-start instructions:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Media Manager

I have a sequence in Pro Res HQ. It's a 3 camera multiclip. My sequesnce is connected yet the Multiclip has a red x on it. I moved my media from sata drive 3 to sata drive one. My sequence is actually made up of two pieces of multiclips. MC 2 is connected all the way and when I try to reconnect MC 1, it is looking for a file from Sata drive 3 but it doesn't say which file it is looking for, just the directory "Jeff's Sata Drive 3:" no file extension. Drive three is now empty so I can't imagine what it is looking for.
My problem. I am trying to invoke media manager so I can copy the media, clip by clip to an external drive. Tis is taking an inordinate amount of time - hours with little progress. I sense it is looking for something that's not there. My sequence plays perfectly with no missing media.
Anyone have a suggestion?
Jeff

Sorry to hear about the frustration with size limitations. This would be a perfect candidate for the Verizon Idea Exchange. Please search on the idea exchange and cast your vote. There may be another member who made the same suggestion. If not, please add a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange . The Verizon Idea Exchange is there for you to submit your ideas and suggestions to Verizon so that we can consider them as we innovate our products and services.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Media Manager missing (not highlighted) in v4.7

My first blackberry - a Bold 9000 and V4.6 from the CD but had issues originally with PC syncronisation therefore loaded 4.7 from the web. After much time spent on the phone with Orange (dialled 328) we got it working and all has been fine until today when I want to move pictures and video from the Bold phone to my PC. The Media Manager is grey-ed out from V4.7. Any ideas what to do?
Solved!
Go to Solution.

1) you don't need the Media Manager if it's just to put some media files on your device :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
2) if you really need the Media Manager, you have to uninstall your today Desktop Manager, and download the bundle "Desktop Manager + Media Manager". You can do that by clicking on the "SOFTWARE" button on top of this page, then on the bottom right corner for Desktop.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media Manager Not Available

I have Desktop Manager v4.7 installed. When I go into Media, the Media Sync is availbe to use, but the Media Manager is not availble. The start button is grayed out. I did download the version with it included.
Any ideas?

Your BlackBerry desktop manager doesn't have Media Manager with it. You need to download and install Desktop Manager with Media Manager. Downloadlink is here -
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Media Sync is saperate installation and that;s why it's present in your computer.
tanzim
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Roxio Media Manager Mac

Hello,
I just downloaded Roxio Media Manager for Mac. Does the Mac version not have the media portion in the software? On the Desktop Manager I just get the information such as Calander, Contacts etc..
Thanks JR

start- run, type
msconfig and press OK
clcik on STARTUP tab at the top, right down whats either checked or unchecked(whichever is the smallest option)
click disable all button
click on the SERVICES tab at the top
at the bottom click checkmark in "hide all microsoft services"
again write down what is or isnt checked(smallest option)
click DISABLE ALL button
restart PC
when you boot up you get a popup saying you ahve used the MS config utility, place check mark in box and click OK
next open the internet and download
Windows Installer CleanUp Utilityinstall program and run it, in the list find anything blackberry, roxio, research in motion, or installer related. remove them
next we are going to perform a clean uninstall of DTM
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=1&docTy...
anywhere in the DOC, if it tells you to delete research in motion, also delete roxio if you see it.
then you can go back to MSCONFIG and put your startup and services back to the way they were
then get the latest desktop manager 5.0, if you dont plan on using media manager, dont install it, its a resource hog

Media Manager button inactive

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