Media manager freezing up

i have been having trouble with media manager. i had it find images on my computer, and add them to the library. i probably have well over a hundred (lets just say a TON of images). i went to select them all, then delete them. and i just waited, and it just sat there with the hour glass. it did not do anything. so how do i get rid of these images?

It is possible to avoid use of Media Manager and transfer media files directly to the memory card from desktop computer.
Check this link for instructions:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
if your issue solved set "Solution" mark at the relevant post

Similar Messages

Windows Installer-Roxio Media Manager freezes computer when booting up..

I sure hope someone can tell me what the solution to my problem is. I am quite the novice so please, if you have an answer, make the solution as simple as possible.When I turn on my computer and it's trying to load everything, I first get a box with Windows Installer at the top and Roxio Media Manager at the bottom, which hangs up my computer. This just happened one day out of the blue, maybe a few weeks ago. This morning I left my computer about 15min after I turned it on, and when I came back to it, the BB Desktop Manager was in the background with the box I mentioned above on top of it, and it had totally frozen up my computer and all I could do was shut my computer off with the on/off switch. I had to do this shutdown several times after trying to get my computer booted up. One day when this box above popped up I right away went to Windows Task Manager and ended the task and the box went away. My computer then booted up but was very very very slow, almost like it was freezing up, so I waited and eventually my computer booted up and it was fine. If I don't get to this box and end the task almost as soon as it pops up, it freezes my computer. I don't know if I caused something by starting to "End Task" when box popped up or not. I'm at a total loss at what to do. I don't want to have to keep doing this every day. I've come very close to just uninstalling the BB Desktop Manager. I hope there is someone out there that can understand what this problem is and can help me. I don't know if I've explained it clearly enough or not. Please help!!!

on the blackberry.com website, you can download the Desktop Manager without Media Manager.
less headaches.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Adobe Media Encoder Freezes

I am using Adobe Premiere Pro CS4 V4.2.1 on a Windows 7 64-bit system. I have an Intel Core i7 processor running at 3.1 GHz, 12 GB of DDR3 RAM running at 1413 MHz, an nVidia GeForce 260 core 216 graphics card, and a video disk consisting of 2 WD 7200 RPM HDD striped as a RAID 0.
Encore was crashing the computer everytime I selected the Build tab and clicked on the Blu-Ray button. This was solved by updating the Sonic Solutions PX Engine.
Now I have problems with the AME. I am working on a 2 Hr 39 Min project with .mp4 clips which Adobe's "Get Properties For" recognizes as XDCAM EX files NTSC, 1080i, 1920X1080 at 29.97 FPS. My preset is selected accordingly.
I have seen multiple posts about Adobe Media Encoder freezing but never found a definitive answer. I have gone as far as doing a clean install and reinstalling PrPro but nothing has changed.
The same thing happens when I try to build an H.264 Blu-ray disk image in Encore or whether I try to render the timeline in Premiere Pro CS4. The transcoding proceeds normally and the orange progress bar progresses for the first 3 - 3 1/2 hours. All 8 processor cores are running temps of 56-60 degrees Centigrade. After 3 - 3 1/2 hours the processor core temps fall to 36-40 degrees and there is no further progression of the orange bar over the next 3-4 hours. At that time the transcoding of Sequence 1 is about 30% complete. I then hit the cancel button and the busy ring spins and spins for about 10 minutes. Then a Windows pop-up says the program is not responding and asks if I want to close the program.
I had an almost identical project when I was using Windows Vista 64-bit and PrPro CS4 on the very same computer, but before the V4.2 update came out, and did not have any problems at all. I have been using Premiere Pro for about 14 years and have never encountered crashes like I am having now.
Hopefully somebody has the answer for this???

I am no expert but I had this happen also.
It turned out to be a bad video clip.
Have you rendered the project? (Sequence>Render Entire Work Area (Timeline must be your active box I believe))
Does it finish or hang?
If it hangs up you most likely have a bad clip or empty space.
The experts will be able to give you more to go on but that may get you started.
Also, I never trust the new Windows 7 "not responding" popup.
I always go to task manager and have a look, if I wait for something I know should take a long time it is almost always a false popup.
Watch for the ImporterProcessServer.exe *32 process. If it takes up a full core worth of processor percentage, you most likely have a problem with a clip. (I am willing to back off that “opinion” but it holds true for me.)

Media Manager Problem

Here is my problem, I have installed BlackBerry Desktop Manager version 4.2, 4.3, and 4.5, (not at the same time, of course) and have been attempting to open up Media Manager on each version. On every single version it has given me the same exact error. When I click on the Media Manager icon in the Desktop Manager, a window pops up entitled "Format Loader: LoadImage" with the message
"Image file "file::C:\Program Files\Common Files\Roxio Shared\9.0\Common Resources\Shared\Generic\Images\About_RIM_Background.png" cannot be loaded".
After I click OK on that, another very similar window pops up saying
"Image file "file::C:\Program Files\Roxio\Media Manager 9\Resources\Default\Generic\Images\AboutMM.png" cannot be loaded".
After clicking OK there, the "MediaManager9 Module has encountered a problem and needs to close." window pops up, asking me to send the error report. I'm running Windows XP Pro with SP 3 if I remember correctly. My phone is the Blackberry Curve 8310 with AT&T
Things I have already done
-Reinstalled
-Repaired Installation
-Redownloaded
-Downloaded different version
-Tore my hair out
Anyway, please help. Thanks, much appreciated.
Message Edited by Moskvich on 08-01-2008 07:21 AM

Hi Moskvich!
Just to let you know first of all there is a know issue with XP and Roxio working together, as per the Tech
that I just talked to last night.
First of all, when you install, uninstall, install, uninstall, etc.... any program, you can run into a problem.
I would not try this at home unless you are really familiar with this step, because it WILL mess up your computer
if you do it wrong. Unless you know someone who has knowledge on it. Good Knowledge!!
: Because the program was installed several times you should, or have someone else, go into the registry and delete
all the files, AND O N LY the files that are associated with the Media Manager. Again, if you delete the wrong files it will
prevent that program from functioning properly.
Then restart the computer and reinstall one, and only one program.
Just an FYI: I also am having some problem with it freezing up and getting errors. But what I have found out is that
it works better if I shut down the Media manager first before I unhook the phone from the computer, or shut down the
Desktop Manager.
Also, be careful on what you are doing and not trying to do different things while using the M. Manger. It seems to
be very sensitive with other programs running.
Remember, this is not a fix. But may help. Every computer is different. There might just be a compatibility issue
with what you are running on your computer.
Hope it helps.
By the way, don't pull your hair out, you'll need it at a later date!!!!!!!!

How does Media Manager handle Motion Projects within the Sequence being cop

How does Media Manager handle Motion Projects within the Sequence being copied?
I've highlighted my sequence, opened Media Manager, and copied it to another drive. When I open up the sequence in it's new project, the rendered Motion Project plays within my sequence but it won't let me go back into this Motion Project to make changes. I tried starting over. This time I highlighted the actual motion sequence and clip that is created within FCP after sending something to Motion and copied those to the new drive. When I went into the newly created 'media' folder and double clicked on the motion project it launched. It looked liked it was going to play but while my crops moves and borders were there, the filmed material is shown as a freeze frame for the duration of the motion project.
I did this with and without 'including master clips within selection'. Any advice would be appreciated. Thanks.

Is there anyone who knows the answer to this? Thanks.

Media Manager SUCKS! Help

Ok so i've had my 8300 Curve for sometime now. I have a Windows xp 2gig ram and a P3 processer. I have a really decent computer that does pretty much everything.
HOWEVER! When i load up my Desktop Manager and click on Media Manager.... Media Manager runs EXTREMELY SLOW often freezing and i have to pull up task manager to exit it. Sometimes i get lucky and i'm able to throw some music or pictures on my phone before it goes retarded. I new as soon as i bought the phone and installed the software and saw the name Roxio i was in for it. I hate Roxio everything.
Does anyone have any tips on improving performance with Media Manager?
Solved!
Go to Solution.

What version of the Desktop Manager are you using? If not using 4.6, uninstall of the version you have currently installed using this prodedure: http://www.blackberry.com/btsc/KB02206. Afterwards download 4.6 from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
There's two options to choose from, with or without Media Manager. If you choose to try media manager again you may run into the same problem (can do a search on the boards for media manager to find out more infomation about that if you choose)
Regardless of which version of the Desktop Manager you choose it's recommended to buy a microSD card to store your media files on, so you don't run out of memory on your device.
Depending on what OS your BlackBerry is tells you what size microSD card you can buy. You can check under Options | About (will be listed as v4.xx.xxx). Look at the chart at the following link to see what size you can obtain - http://www.blackberry.com/btsc/KB05461
On the BlackBerry go into Options | Media Card. Recommended media settings are as follows:
Media Card support : ON
Encryption Mode : NONE
Mass Storage Support : ON
Auto Enable Mass Storage Mode When Connected : YES
Mass Storage mode allows your BlackBerry to act as an extra drive when connected to your PC. So it will show up as an extra drive letter in Windows Explorer. So you don't need the Desktop Manager media manager version if you choose to go with this method because you can just drag/drop media files onto your media card
Hope this helps
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Remember to resolve your thread by clicking Accepted Solution.

Re Editing Media Manager Files

I worked on a project a few years back and now need to go back in to my files and re edit something... is it possible to re edit something using my media manager files? I've been able to re import the MM files but whenever I touch the footage or try and do anything FC freezes. Thanks!

Todd, is this an old project with archived media or a new project with archived media? what codec(s) are the clips and what codec is the current sequence set for? you are now working on a G5/InteMac ( ? ) with FCP 5.1.2 (5.2 never existed) ... what hardware/software version were you using when the files were archived? how complex is your sequence, how many sequences do you have open and how much RAM do you have? sorry but we'll only figure out the problem with the copious application of pertinent details.
Cheers
Andy

Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Media Manager crashing on windows 7

Hello,
I have the current version of MM. Every time I try to add media files to my MM it ends up crashing. Is there a solution for this problem?

It doesn't even work for me on any of my three Win 7 HP machines. All the computers are left on and along with the VZ Media Manager. After a few hours MM is no longer running. MM stops running at different time intervals on each machine. I can't load videos either. When I try to load any of the so called supported videos I get a message telling me that the file type is not supported. I can't load photos either because it doesn't support .TIFFs and that's the file type I save photos in. What does work for a little while is Youtube on TV. After a short time that freezes too and only comes back after MM is restarted.

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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What is the problem with Roxio Media Manager??

I purchased my first Blackberry 8310 Curve on Black Friday. For some reason the Blackberry Desktop Manager installs and works absolutely fine. However when I open the media manager from Roxio the screen freezes and it doesn't even show my device. I have uninstalled cleanly and re-installed over a dozen times and can't get it to work. We also went and bought an updated graphics and sound card and have installed them. The Roxio media manager STILL freezes up and we have to shut it down.
I do a lot of Paintshop Pro and have those programs as well as other graphics software. I'm wondering if it is a software conflict? I don't see one. Or if the Roxio is a POS as someone posted before.
I have spent hours and hours reading everything I can online about it and can not find an answer anywhere. The main reason that I want the Media Manager is that I want to make my own ringtones....that's it! The rest I can do without it. Does the BB media manager have the capability to make ringtones?
Any help would be greatly appreciated. Thanks in advance!
Michelle
The computer I'm using is a server converted to workstation.
Intel Pentium 4; 3.20GHZ
1.50 GB RAM
400 GB Hard Drive
Windows XP Home Svc Pack 3
Windows Media Player 11
Audio Card: Sound Blaster Audigy
Graphics Card: NVIDIA GeForce 8400 GS
Solved!
Go to Solution.

on Windows, you can use any software to cut your mp3 for the part you want.
you can use mp3cutter or Audacity.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Windows 7, CS4 Media Encoder freezing and crashing upon clicking "Start Queue" - every sequence!

Windows 7, CS4 Media Encoder freezes when queue starts with sequences from Premiere. However, sequences opened from Media Encoder's "Add Sequence" export fine. Have re-installed (without first un-installing), issue is ongoing. I have several important deadlines fast approaching, please help! Media cache has been cleared (both automatically and manually), computer has been defragged and scanned for disk errors... I am absolutely stumped!

I've checked the anti-virus (I didn't think of that!), but it doesn't seem to make any change.
I've had Window Task Manager running while trying to export, it would seem that the problem occures when PProHeadless.exe opens. If I manually close it right before clicking "Start Queue", AME doesn't freeze until PProHeadless.exe re-starts once more.
Any information on forums regarding PProHeadless.exe seem more to do with an error message, not that the application itself is causing problems. I've tried multiple different sequences, all with different footage, different types of files and all with the same result.
Would a complete reformat or Windows and CS4 be the only answer? I dread the thought but I'm getting desperate.

Media Manager Sequence Error when trying to archive video.

When we are done with a project we like to use media manager to consolidate only the used video (with handles) to save space.
This has never posed a problem until lately. On about five of the last projects when the media manager begins reconnecting media we get the following error:
"Sequence Error: Unable to add clip to sequence. Possible media limits problem in clip or sequence"
The only option is to abort so a new sequence is never created. Also, it will not tell me which clip caused the error. I tried moving everything into a new sequence and got the same error. Then I tried it without handles, then I tried it without deleting the unused media. I have also tried the projects on other computers (All 10.6.4, all FCP 7.02) All had the same error.
The only other reference to this error I can find deals with a multicam edit. None of these projects have any multicam edits.
Anyone got any ideas what is going wrong? I have tried to think if we are doing anything differently lately and the only thing i can come up with is using more of Tiffen's DFX filters.

May have found the solution. Short story: I think it was some weirdness trying to media manage a sequence with a freeze frame of a video clip. I have had some issues in the past with final cut handling freeze frames.
Long story and workaround is available here:
http://forums.creativecow.net/readpost/8/1096223

Media Manager does not work

I have an 8700C. I installed Blackberry Desktop Manager V4.6.0.12 and I have V4.2.1.96 (Platform 2.3.0.79) OS installed on my device. When I go into the Media icon in Desktop Manager I have a split screen with Media Manager on the left and Blackberry Media Sync on the right. The Start button for Media Manager is grayed out. I installed Media Sync, was told to install iTunes, and then told my device is not supported for Media Sync. I have not been able to get Media manager to work since Desktop Manager version 4.1 or 4.2.

Hi and welcome to the forums,
I would recommend doing a clean uninstall of the DN v.6 with Media Manager,using the following:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Reboot the PC, and download and install DM 4.6 without the media manager. If you search the forums you will see that media manager is not very stable. Personally I use the drag and drop method through Windows (must have media card installed,) very quick and efficient.
Media sync is compatible with your phone and can be downloaded as a separate program here:
http://na.blackberry.com/eng/devices/features/media/mediasync.jsp
Media sync does work well with your music management. However, Itunes with DRM are not able to be transferred to the Blackberry.
Please let me know if you need any assistance!
Thanks
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Media Manager does not appear on my second stb

I downloaded Verizon Media Manager and installed it without problems. When I checked my HD stb the program is listed and I could use it. I do not have any kind of recorder on the network. When I check my non HD stb the VMM does not appear. This is the unit I want to use as it will allow me to play music through the home theater sound system.
So, am I limited because I do not have a recorder or does the feature not work on non HD stb? If this is the case, I might as well delete the program from my PC.
Solved!
Go to Solution.

Hi. I apologize for the inconvenience. Unfortunately at this time, the standard def STBs do not work with Media Manager. It doesn't have to be a DVR, but the stb has to be an HD box. If you do not wish to upgrade the STD box at this time and depending on your setup, you can always swap the STBs and move the media manager functionality to where you want it.

Media manager freezing up

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