Message status for user

Hi Everyone,
Could anyone let me know how the SOLMAN service desk can be configured so that the user who raises the message can view the status of the message from time to time. Is that they need to logon to SOLMAN in order to view this detail or is the any config or Tcode for the user to view these details from the satellite system itself?
Thank you
BR
Saravanan Ramasamy

Hi,
The configuration of the work centers is simple. Look for it in SPRO -> SAP Solution Manager -> Configuration -> Scenario specific settings -> Cross scenario settings -> Work center.
This is an explenation from the SPRO on what workcenters are:
"A work center is a user menu environment. The user can access alerts reports and documents, and perform authorized tasks, in a work center. A user can be assigned to several work centers, depending on his tasks.
You can call work centers in the Web Browser or from SAP GUI in the transaction SOLMAN_WORKCENTER (see. SAP note 314568)."
You may find more explenation and a SAPTutor (sim document) in http://service.sap.com/rkt -> SAP Solution Manager 7.0 -> Work centers for SAP Solution Manager.
There is also information on http://help.sap.com/ -> SAP Solution Manager.
Hope it was helpful
Adi

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>
Saakithyan wrote:
> hi,
>
> I want to change the message settings in Contract for "Fill in the Required entry fields". I want to change the settings from Error message to Warning messgae. Please advice where to do this in SPRO. Thanks in advance.
>
> with Regards,
> Saakithyan.
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At the end I have created the user
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Inspire ppl by rewarding
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I cannot find the customizing for assigning a user status (profile) to a component item of a service order.
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OSS message created. Answer from SAP:
11.02.2011 - 15:04:46 CET - Antwort von SAP
Hello Mr. Miller,
user status for components are not possible and not intended. I'm
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Best regards
Reinhard Gruber
Senior Support Consultant
AGS Primary Support,
Business Suite & Technology
SAP AG
Therefore this message is closed... but not yet answered
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