Messages App Connectivity Issues

I have been having loads of issues with the Messages App. This one revolves around its tendency to spontaneously stop sending and receiving messages. An example of this goes as follows.
My friend (with MacBook Pro running Mountain Lion) and I will be chatting using the Messages App. Everything seems to be working fine. However, if we stop talking for more than about 5 minutes or so, my messages stop getting "Delivered" (as I have read receipt on). His messages stop coming through. Sometimes they will go to our phones, but not always. Once I regain connectivity (usually through quitting and restarting messages), all of the messages come through at once. It is becoming increasingly frustrating to both of us that this App seems to spontaneously decide when to work and when not to work.
Anyone else experiencing this?

HI,
Any one router can handle 255 other devices other than itself.
That means if there are more than 255 students and teachers you have to get a second router (or more).
This can mean that as you move about you are hopping between routers. This increases the chances of being "dropped" by the whole set up.
Depending on the number of employees at your work and how much you move about between any routers may see the same sort of issues arise.
Part of the issue could be how IP address are allocated.
When you join a network you get an IP from the router.
You are what is called "leased" that IP number.
The default period for many router is 24 hours. As long as you rejoin within that period you should get the same IP.
Issues can arise when the router's timing of a lease period and a computer's timing don't match and two computers try to use the same IP. Both would normally get a message pop up telling them so.
Getting kicked of the network silently (no error message) is somewhat less likely.
Are you having issues with other apps that go On line, particularly Web Browsers ?
7:14 PM Saturday; October 6, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Similar Messages

Messages App| connectivity issues since upgrading to Mavericks

is anyone having problems since upgrading to Mavericks with connectivity issues in the "Messages" app? Im on a 2011 MacBook Pro. I will start a desktop share session with my folks (IMAC) and within 2-3 minutes of having access to their desktop, I'm unable to control any longer and their system freezes.

HI,
When iChat 3 came out someone tested whether it would work on the platform that was running iChat 2 and also tested whether iChat 2 would work on the later OS.
This eventually led to the Reinstall procedure for iChat 3 up to the iChat 5 version.
Since then the app has required either a Backup version from when it was working, a copy on another machine running the same OS and app version numbers (the two go hand in hand) or you have to Reinstall the whole OS which will always update you to the latest version of the OS (and in the case of Messages any updates it has had).
8:01 pm Saturday; December 21, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Intune Company Portal iOS app - Connection Issue: Unexpected connection issue occured

Greetings,
I am in the process of enrolling an iOS device and I have installed the Intune Company Portal App. When I attempt to sign in, it starts to redirect me "We are taking you to your company sin-in page" then the app says "Connection Issue,
an unexpected connection issue occurred.
However if I attempt to enroll via the web site, "manage.microsoft.com" I am redirected to our companies sing-signon portal which is expected. When I login there it attempt to connect what I think is "manage.microsoft.com" but the
page never loads.
Earlier I was able to get to our Companies Portal but there was no option to "Install a Profile" onto the device.
The Intune Service Dashboard is reporting issues so I am wondering if this is part of the cause. However when I was able to connect I still did not have any options to install a profile onto the device.
We are utilizing Intune with Configuration Manager 2012 R2.
Thoughts or comments are greatly appreciated.
Cheers

Hi Jörgen,
Thank you for the response. I am able to bring up my company portal page now via the iOS browser which looks like the area to install the managed profile, however their is no option on the screen to "Install".
When I look at my Intune admin portal, the Enterprise Mobility Suite selection boxes are greyed out and it does not appear from the console I have any options to enable this for my user account. I am thinking this is the reason
I am not getting any options to install the manage profiles. We are integrated with SCCM 2012R2, and I have configured the Intune subscription inside of SCCM and have added the site system roles to the server as well.
I think part of the issue is we recently enrolled in the Enterprise Mobility Suite and we had a trial of Intune which has expired. I do have the option in the portal to enable "Microsoft Intune" for my account
but that service is expired and should have been replaced with the Enterprise Mobility Suite but those options are currently greyed out.
I don't know if this is going to prompt a call to MS Support to see what is going on with our account.
Thank You

Yosemite Messages App - Privacy Issue?

Hi
I searched for this problem and have not found it posted before. Sorry if its a duplicate.
I have noticed a potential privacy issue with the way the Yosemite Messages app manages group SMS messages. I received an SMS on my iPhone from a non Apple user and on my phone it appears as normal sms in this contacts historical message listing. Ok nothing special.
However on the Messages app on Yosemite this message appeared in a separate thread as a group conversation with Messages exposing all the recipients phone numbers that also received the SMS from the original sender. These recipients are not in my Address book or contacts list? This is not normal behaviour on the iPhone as you don't see who else received the SMS?
Another issue is that replying to message in this group message actually SMS messages ALL recipients and not just the original sender. The original sender certainly had not intended to share their entire recipient list with me.

Hi,
I would tell them. http://www.apple.com/feedback/
9:54 PM Tuesday; December 2, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

How to troubleshoot Windows 8 Mail app connectivity issues with Google Business Apps?

My company went to Google Apps last year. I am unable to connect Mail App on Windows 8 to my corporate Google account. I am using m.google.com for server with SSL enabled, but no luck. I also enabled bit locker as my company policy requires device encryption.
Mail App does not give a clear error message. It simple states that this PC does not meet security policies enforced by Google. Please advice. I already made peace when my Nokia Lumia 920 running windows phone 8 does not connect to Google
apps because of a bug that would not turn on device encryption unless requested by Active Sync and it would not turn on with Google sync.
These are annoying issues that Microsoft must fix to gain enterprise support. Here are the settings from my mobile settings page:

Answer is of no use. I tried all the forums and websites. I am not able to connect to corporate google apps because it requires SD card encryption. How do I enable this on windows 8.
Please discuss this with your boss and other peers before answering. This is an advanced question. I am going to paint this a little bit more..
Today's enterprise requires that most devices support device encryption and Windows Phone does support device encryption but here is the problem- there is no support for SD card encryption. Even for phones like Lumia 920 that does not have an SD card cannot
connect to Microsoft Exchange ActiveSync due to a bug in the implementation.
When the policy parameter Require Encryption on Storage Card is enabled, Windows 8 and Windows Phone 8 devices misreport the presence of an SD card, even if the device has no SD card slot. The policy enforcement occurs, provisioning fails, and the device
cannot be synchronized. You can read more on their support site:
http://support.microsoft.com/kb/2464593
This long thread on the Microsoft community is a testament to this problem:
http://answers.microsoft.com/e...3ce3-49e4-8069-ecdccd55a5f9
This is also a problem for those enterprises that are using google apps and running Microsoft exchange activesync. Take a look at this request and policy that will throw the 85010013 error on your windows phone.
Request :
https://m.google.com/Microsoft-Server-ActiveSync
Server Data:Provision/Policies/Policy/Data/EASProvisionDoc/RequireStorageCardEncryption=1
Overall, I hope Microsoft fixes this issue soon

Mobile App Connection Issues.

I am having issues linking my MyBB account to my mobile app. I have tried it on several different platforms and nothing seems to work. Any suggestion?

Greetings PrestoMagic91, and welcome to the Best Buy forum,
If your BestBuy.com and My Best Buy™ accounts are linked, then you should be able to access your My Best Buy™ account when you login to the mobile app. I have the Best Buy mobile app and it just had me perform an update, so make sure you have the newest version of the app. You may even want to uninstall and reinstall the app just to make sure.
I looked over your accounts using the email address you registered with the forum, and as far as I can tell, your accounts are linked. I want to make sure the information we have on file is up-to-date, so I will be sending you a private message to gather that information from you. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
How to Link a My Best Buy™ membership to your BestBuy.com Account
Thank you for connecting with us, and I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

ISmartviewer Pro app connectivity issues

I downloaded the iSmartviewer and iSmartviewer Pro app for viewing my DVR and camera's at my restaurant. I have a program that connects from my computer that works well. I copied all the network information and plugged it into the app. IE: IP address, port#, username and password. The applications after a long wait displays a message "the operation couldn't be completed. socket is not connected"
Does anyone have experience with this app?
Thanks

Hi JaxUK
Try to manually configure all the access point using the "Network Setup" application. You can download this from Marketplace.
After manually putting all the access point, make sure to put a mark on "Make this as my current APN" then save the changes made.
You may try now to access facebook, emails, pics over Whatsapp, Twitter on your phone.
Hope this will help you my friend
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

Time Capsule and TWCTV app - connection issues

I've got Time Warner Cable as my ISP, and I've been using a TC (ethernet connected to their router) to establish my own wireless network. I have my iMac (summer 2007 rev) connected direct to the TC via ethernet, and several iphones and an ipad mini connected via wireless. Recently, none of the devices can sucessfully send/receive data to TWC through the TWCTV app (i.e. for watching TV on Mac & iOS devices). Everything else works (internet, other apps, etc.). TWC says its my TC that's the problem, but I haven't changed any configuration params recently. I have no problem connecting via other wireless networks, and can use the app, so I suspect the issue is in fact with my TC, but I've no idea what might have changed that's preventing the devices from establishing access through to TWC... Anybody got any ideas? Again - the problem is isolated to the TWC TV app... Is there some protocol or routing change I need to make?

How is the TC setup??
If it is in bridge then it should have no impact on the connection at all.. so please tell us that..
If it is in router mode and was working in router mode, I do not know why it will have stopped.

Viber App connection issue

I am having a very strange issue with my Viber.
When i am using viber behind a wifi at my office, it just could not establish a connection (incoming or outgoing). Basically I can make and receive calls but cannot answer, the phone rings and when answered the status on viber stays "Answering" then cut off after a few seconds
I have tried all 3 scenarios below
calling another person under the same wifi
calling another person that is using 3G from our wifi
receiving a call from a 3G network to our wifi
None of those works. So i am pretty sure that there is something blocking the voice traffic at the firewall.
I have open the ports at the firewall as advised in viber support which are
1) TCP 5242
2) TCP 4244
3) UDP 5243
4) UDP 9785
Any advise?
Thank you in advance.
Nick

Hi Jörgen,
Thank you for the response. I am able to bring up my company portal page now via the iOS browser which looks like the area to install the managed profile, however their is no option on the screen to "Install".
When I look at my Intune admin portal, the Enterprise Mobility Suite selection boxes are greyed out and it does not appear from the console I have any options to enable this for my user account. I am thinking this is the reason
I am not getting any options to install the manage profiles. We are integrated with SCCM 2012R2, and I have configured the Intune subscription inside of SCCM and have added the site system roles to the server as well.
I think part of the issue is we recently enrolled in the Enterprise Mobility Suite and we had a trial of Intune which has expired. I do have the option in the portal to enable "Microsoft Intune" for my account
but that service is expired and should have been replaced with the Enterprise Mobility Suite but those options are currently greyed out.
I don't know if this is going to prompt a call to MS Support to see what is going on with our account.
Thank You

Web browser Certification and App connectivity issues

So my laptop shut down due to lack of power. Upon restarting, I noticed start-up applications could not connect to internet though I have a clear connection. Then once I opened any browser, I get a verification/certification errors on EVERY website along with the site not loading as they should. I tried booting up in Safe Mode with no improvement and same results.
Macbook pro running Maverick 10.9.4
Any help would be greatly appreciated.

This could be a complicated problem to solve, as there are several possible causes for it.
Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
           ▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
Check the box marked
          Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
          Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 3
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
          File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu at the top, select
          When using this certificate: Use System Defaults
Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings.Never again change any of those settings.
Step 4
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
          Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 5
From the menu bar, select
          Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 6
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Step 7
Restart the computer, empty the Trash, and test.

IPad app store message "Cannot connect to iTunes store"

Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!

Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.

My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect.

My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?

Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob

Sometimes when I'm trying to download an app from the app store when it is trying to load I get the error message cannot connect to iTunes store. I am on the internet. Any ideas?

Sometimes when I'm trying to download an app from the app store when it is trying to load I get the error message cannot connect to iTunes store. I am on the internet. Any ideas?

I have the same issue. How did you solve it?

In my messages App, AIM is logged in fine but Google Chat won't connect.

In my Messages app, for the Google chat it just keeps attempting to connect and then times out before repeating the process over and over.
If I go to my actual Gmail tab in my broswer, it logs in to Google Chat just fine, so I know it's possible to connect.
This problem only happens when I travel (I'm a comedian). I have no issues on my home network, but I've seen this when connecting in some hotels, airports, and coffee shops (not all).
Any idea why I can't connect to Google Chat in Messages, but can in my browser?
Thanks for your help!
Josh Sneed

HI,
A Browser Login to Google is going to using port 443 to manage the secure bit about the Login process.
For much of the lifetime of iChat the regular posters in the iChat Forums were recommending changing to port 443 for AIM Logins and in iChat 6 it did actually become the default Login port.
Jabber Logins (and GoogleTalk is a Jabber server) happen on either port 5222 when they don't use SSL and port 5223 when they do.
Google do so the default port is 5223.
In a router the first 1024 ports are open (Allows Web Browsing, mostly port 80, Mail (loads of different ports but 25, 110 m 567, 589, 995 and some common ones) FTP on port 21 and 22, to name some).
Obviously port 5223 is above the 1024 threshold
This can mean in some places this port will not be open.
In some cases you will be able to convince the Hotel or Cafe to open the required ports
At home you have probably got UPnP set to Enabled in your router. (This allows the apps to "tell" the router which ports to open.)
However whilst travelling you may want to log in to GoogleTalk on port 443 (GoogleTalk will accept this)
You have to Disable (Untick the "Enable this account" box) the account to be able to change the port.
It still works with SSL.
9:33 PM Friday; November 16, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Messages.app can't connect to AIM/GChat/FB Jabber, AIM.app works

Since updating to 10.8 on my 2011 MBP, I've had a ton of trouble with Messages.app . It seems to work consistently from home on a Frontier DSL behind a 2003-era Airport Extreme. However on my business network (Comcast, behind Sonicwall TZ170 & Windows 2003 SBS server), connection is inconsistent at best. This morning, I'd left my MBP logged in & sleeping from home, and plugged in at work. Messages remained logged in to AIM, GChat & Facebook via Jabber. However, after a restart, those services will not reconnect.
Messages lost the connection to the AIM account “xxxx”. A network error occurred.
Messages lost the connection to the Google Talk account “xxxxx”. A network error occurred.
Following other tips on here, I've dumped a variety of .plist files, removed my accounts & added again, set preferences to use separate Buddy lists, and checked/unchecked/checked again the use SSL options. This started to feel like a DNS issue. But, I'm running XPsp3 via VirtualBox, and that computer's AIM & Yahoo connections on Trillian work just fine. Then I downloaded & installed the official AIM.app, and it also connected without issue. I can ping each of those hosts from the command line.
Before upgrading, I had been using iChat on 10.4/10.5/10.6/10.7 with those account without problem. Strangely, Bonjour rarely connected under those configurations but does now every time. iMessages work properly.

Hi,
The default GoogleTalk login is on port 5223 as it is a Jabber SSL login.
However it can be made to work on port 443 (with SSL Left On)
Log out of the GoogleTalk account in the Messages > Preferences > Accounts > Google option > Account info tab
In the Server Setting Tab you can now change the port to 443
This is likely to help where the Connection to the Internet only allows default ports.
The AIM login in Messages is now on port 443 (regular posters have been saying use this since iChat 3)
It also changed the server name from iChat 6 to api.oscar.aol.com
Adium still uses the older login.oscar.aol.com In earlier versions of iChat this gained a leading "s" when using SSL
By default most domestic routers will have ports up to 1024 open (allows Web Browsing Secures logins and Mail plus FTP) - there are 65355 ports in all and some of the ports used for Logins in Messages and Video or Audio chatting are above this 1024 threshold.
I am a little surprised that the computer stayed logged in as you changed networks.
If not using SSL it is likely the AIM one was dropped and Automatically reconnected.
If the app is supposed to start when the computer does then there could be issues if the network is not established by the time Messages has finished Launching.
The fact the Bonjour Account is connecting means it is not the DNS issue.
Bonjour relies on mDSN (multicast DNS) and this in turn need DNS to be working.
http://support.apple.com/kb/HT3789
10:37 PM Monday; July 1, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Messages App Connectivity Issues

Similar Messages

Maybe you are looking for