Viber App connection issue

I am having a very strange issue with my Viber.
When i am using viber behind a wifi at my office, it just could not establish a connection (incoming or outgoing).  Basically I can make and receive calls but cannot answer, the phone rings and when answered the status on viber stays "Answering" then cut off after a few seconds
I have tried all 3 scenarios below
calling another person under the same wifi
calling another person that is using 3G from our wifi
receiving a call from a 3G network to our wifi
None of those works. So i am pretty sure that there is something blocking the voice traffic at the firewall.
I have open the ports at the firewall as advised in viber support which are
1) TCP 5242
2) TCP 4244
3) UDP 5243
4) UDP 9785
Any advise?
Thank you in advance.
Nick

Hi Jörgen,
Thank you for the response.  I am able to bring up my company portal page now via the iOS browser which looks like the area to install the managed profile, however their is no option on the screen to "Install".
When I look at my Intune admin portal, the Enterprise Mobility Suite selection boxes are greyed out and it does not appear from the console I have any options to enable this for my user account.  I am thinking this is the reason
I am not getting any options to install the manage profiles.  We are integrated with SCCM 2012R2, and I have configured the Intune subscription inside of SCCM and have added the site system roles to the server as well.
I think part of the issue is we recently enrolled in the Enterprise Mobility Suite and we had a trial of Intune which has expired.  I do have the option in the portal to enable "Microsoft Intune" for my account
but that service is expired and should have been replaced with the Enterprise Mobility Suite but those options are currently greyed out.
I don't know if this is going to prompt a call to MS Support to see what is going on with our account.
Thank You

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