Messages are flagged for follow-up, but the user didn't flag them.

Hello All,
I have two users who are complaining that messages they didn't flag are showing up as flagged in their To-Do bars. The odd thing is that the flagged messages are only present if they are not in Cached mode, or if they check OWA. Both users are
also able to access a XenDesktop non-persistent virtual desktop, which presents Outlook in non-Cached mode. When they access Outlook via XenDesktop, the erroneously flagged messages are present. If they use Outlook in Cached mode, the messages
don't appear on their To-Do bar. Our organization doesn't permit PST files, so neither users has a PST. One user mentioned that it he noticed it after he re-ordered some tasks in the To-Do bar by drag-and-drop.
-Outlook 2007
-Exchange 2010 SP3
Multiple Internet searches have found no solutions, so I'm hoping someone in the community here will have an idea.
Thanks!

Hello,
The flag is only an attribute for an email. If online mode and OWA show that the emails are flagged, it means the flag attribute is set to true on the Exchange mailbox.
For this kind of issues, I will check:
1. If the mailbox is shared with other users and the emails are flagged by them. (Any delegates)
2. If there are any third-party add-ins on Outlook that may flagged the emails.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

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