Messages are on HOLD in runtime workbench

Hi All,
I need your help. I don't know how to solve the following problem.
We have a message (idoc xml with a standard business document header from a gs1 xml) which will be send from a logical system in XI to another logical system in xi (same system).
The mapping is from one message - to more messages. This means one message comes in and dependent from the message two different message types could be go out (only one at one time). If the mapping is to one of these interface then it is also possible that one incoming message can create two or more output messages (same message type). And with this I have the problem. If more then one message is created in this mapping then this messages stay on hold in the runtime workbench. (If only one message is created, it is working fine). The QoS is for the messages "Exactly Once In Order" - thats what I see in the runtime workbench. The QoS in the sender communication channel is "Exactly Once".
Do you have any idea?
Thanks and regards
Manuela

Hi Mathias,
thats the information in the rwb:
Attribute     Value
Status     Holding
Repeatable     Yes
Cancelable     Yes
Error Category
Error Code
Start     07.02.2008 10:46:59
End
Sender Party
Sender Service     EU_GBO
Receiver Party
Receiver Service     EU_GBO
Interface     http://unilever.com/Xproc/ProcComm/GS1/ItmDtaNot/xi
Align_Item_Data_Notification_V2_1_ABS
Quality of Service     Exactly Once in Order
Message     47aa17db-8e63-0158-0000-000091374080
Reference
Conversation ID     MMFSERIALIZE0018
Version     0
Edited     No
Serialization Context     INBOUND_MMFSERIALIZE0018__
Direction     INBOUND
Message Type     Recv
Profile     XI
Connection     SOAP_http://sap.com/xi/XI/System
Transport     HTTP
End Point     http://ex1c002a:58300/MessagingSystem/receive/AFW/XI
Authorization
Sequential Number     105
Number of Retries     3
Failed     0
Retries     300000
Valid to
Persist Until     14.02.2008 10:46:59
Schedule Time     07.02.2008 10:46:59
2008-02-07 10:46:59     Success     Processing child message of multi-message with message ID 47aa0c4f-ce91-0122-0000-000091374080
2008-02-07 10:46:59     Success     Using connection SOAP_http://sap.com/xi/XI/System. Trying to put the message into the receive queue.
2008-02-07 10:46:59     Success     Message successfully put into the queue.
2008-02-07 10:46:59     Success     The message was successfully retrieved from the receive queue.
2008-02-07 10:46:59     Success     The message status set to HOLD.
MMh external I think is not possible. Because it comes from a logical system in XI and goes from a logical system to XI. But on step before it comes from a SAP system. COuld it be there?
REgards
Manuela

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