MG5522 scanner issue

I have re-installed the software for my MG5522 hoping that the scanner would work, unfortunalty I am still recieving the message" Scanning cannot be performed unless the size or resolution is reduced to 21000 x 30000 pixels or less and the data size is 1.8 GB or less." Im not exactly sure what this means, it appears when nothing is in the scanner, I am not even able to see an overview. I have all software/firmware updated also.

Hi Dan47,
Adjusting the scan resolution in the scanner driver may allow you to scan successfully. To do this, please follow these steps:
1. Launch the IJ Scan Utility program.
2. In the toolbar that opens, please click on the SCANGEAR button. The ScanGear window should open.
3. Click on the ADVANCED MODE tab.
4. In the OUTPUT SETTINGS section, look for the drop down box that relates to Output Resolution, then click the drop-down arrow to select the 300 dpi resolution.
5. Click the green SCAN button to scan the item at the set resolution.
Hope this helps!
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[svn:fx-trunk] 9343: Tweak for minor scanner issue introduced with the DesignLayer change.

Revision: 9343
Author:   [email protected]
Date:     2009-08-17 07:15:39 -0700 (Mon, 17 Aug 2009)
Log Message:
Tweak for minor scanner issue introduced with the DesignLayer change.
QE notes: N/A
Doc notes: N/A
Bugs: SDK-22714
Reviewer: Gaurav
Tests run: Compiler cyclone.
Is noteworthy for integration: No.
Ticket Links:
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Modified Paths:
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Rusot,
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Hi,
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Hey JMVP
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My Maxify scanner is not recognized by Adobe Acrobat. I can scan from the Canon I inkjet utility tool and then open a scanned file in Acrobat but would like to scan from Acrobat. Using latest version of OSX and printer/scanner correctly displays in system preferences. Tried full install and ics scanner driver installs with no change in results. Any tips out there?

Hello lmy66, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having scan quality issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, does this issue occur when photocopying a document?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hey , Thanks for getting back to me regarding this Scan to Computer issue. I am happy to hear that you are able to scan successfully when initiated from the HP Scan software on your computer. There is a chance that there is a background program running on your computer that is blocking the Scan to Computer service. Therefore, I am going to have you temporarily disable the background programs from running on your Windows 7 computer. Once disabled, I will have you attempt to Enable the Scan to Computer feature and test scanning from the front panel of one of your HP Officejet 8600 printers. Please follow the steps below. Step 1: MSCONFIG (Disable): Click on your Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when prompted Once your computer comes back ON please proceed to the next step. Step 2: Enable Scan to Computer: 1. Click on the HP Printer Assistant icon on your computer desktop 2. Under the HP Printer Assistant click on Manage Scan to Computer 3. Under the Scan to Computer window, if the feature shows as Disabled, click Enable. Make sure the box is checked for 'Automatically start Scan to Computer when I log on to Windows'. Click Close once changes have been made. Once Scan to Computer has been enabled please test scanning from the front panel of your HP All-in-One. If the scan is successful via the front panel of the HP Officejet, please proceed with the steps below to Enable the background programs on your computer. Step 3: MSCONFIG (Enable): Click on your Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens select Normal StartupSelect Apply and OKRestart your computer when promptedWhen your computer comes back ON please try scanning from the front panel of your printer again. Should scanning now fail there is likely a program running in the background on your computer that is blocking the Scan to Computer feature as a 'threat' trying to access your system. Please let me know if the steps I've provided resolve your issue. Best of luck!

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I used to be able to send documents through the automatic feed on top. Now when I scan documents it only allows me to lay the document on the glass. It will not automatically feed. When I do put a document up there the scanner thinks it has been scanned because it says that the document has been successfully scanned but it never went though. I checked to make sure nothing was jammed or in the way and that there was not already another paper on the glass to prevent it from feeding through.

Hi Booher,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Officejet pro 8600 through the ADF, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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