Microsoft Lync 2010 Version 4.0.7577.314

While in a Lync conversation , keyboard shortcuts such as ctrl-c ctrl-v do not work. Right-click cut, right-click paste work correctly. Very annoying.

Hello time travellers! I'm writing to you now from the year 2015. West Africa has had a terrible ebola
epidemic, but Liberia has 0 cases this week, for the first time in nearly one year. Russia has been invading Ukraine, but says they aren't. Computers and handheld smart-phones are even faster. Robots have not taken over the world, but Malaysian airplanes disappear
from time to time. Cars still don't fly unless dropped from an airplane. The cable company still has horrible customer service. Republicans are still trying to repeal Obamacare. And this bug still hasn't been fixed in Lync!
Using version 4.0.7577.4446, I saw this problem for the first time yesterday afternoon, and resolved it,
for now, by restarting Lync. Just before I observed this problem, I shared my screen in a large Lync conversation (about 18 participants). I have participated in screen-sharing conversations many times, but this may be the first time I have shared my screen.
Certainly, it's at least the first time in several months. So I would lean toward screen sharing as a possible cause. This definitely seems like a High Priority defect, Microsoft.

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    7.  Name:  "Uninstall Microsoft Office Communicator 2007 R2".  Command Line:  "msiexec.exe /qn /uninstall {0D1CBBB9-F4A8-45B6-95E7-202BA61D7AF4} /norestart".  On the Options page:  Add Condition -> Installed Software ->
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    SIDEBAR
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    Desk people do those installs manually, but later on decided to add support for this possibility into my task sequence.  Now, when you normally uninstall something with msiexec, you would use the Product Code GUID in the command, as you see in steps 6
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    Application X version 1.2 is an upgrade to Application X version 1.1, i.e. Application X would have a common Upgrade Code, but the Product Code would differ between versions 1.1 and 1.2.
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    6 to catch the non-R2 clients, step 7 would be fine for the R2 clients, but fail on non-R2 clients because the Product Code in the MSIEXEC command would be wrong.  Luckily, we only had one version of the non-R2 client to deal with versus 4 or 5 versions
    of the R2 client.  So, I put the command to remove Communicator 2007 non-R2 first and checked for that specific product and version on the machine.  If it was present, it uninstalled it and then skipped over the R2 step.  If non-R2 was not present,
    it skipped that step and instead uninstalled any version of the R2 client.  It's important that steps 6 and 7 are in the order they are because if you swap them, then you'd have the same outcome as if step 6 wasn't there.  What if neither is on the
    machine?  Well the collection this was targeted to included only machines with any version of Communicator 2007 installed, so this was not a problem.  It was assumed that the machines had some version of Communicator on them.
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    9.  Name:  "Uninstall Live Meeting 2007".  Command Line:  "msiexec.exe /qn /uninstall {69CEBEF8-52AA-4436-A3C9-684AF57B0307} /norestart".  Check the "Continue on error" on the Options Page and then Add Condition -> Installed Software
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    2.  In the advertisement setup, you can optionally show the task sequence progress.  I've configured the individual installs in this process to be silent, however, I did show the user the task sequence progress.  This means instead of seeing
    5 or 6 Installer windows pop up and go away, the user will have a single progress bar with the name of the step that is executing.
    3.  One step that I didn't consider when I actually did this was starting the Lync client as the user when the install was complete.  The user either had to start the client manually or just let it start on its own at the next logon.  However,
    while I was writing this, I realized that I could possibly start the client after installing by making another Program in the Lync Package with a command line that was along the lines of "%programfiles%\Microsoft Lync\communicator.exe" and then in the Environment
    tab, set it to "Run with user's rights" "only when a user is logged on".
    4.  My first revision of this task sequence has the Prereqs phase happening after the OCS uninstall phase, but I kept running into problems where the Silverlight installer would throw some bizarre error that it couldn't open a window or something wacky
    and it would fail.  Problem was, I couldn't re-run the task sequence because now it would fail because OCS had been uninstalled, so that's why the Prereqs happen first.  It ran much more reliably this way.
    5.  For some reason that baffles me, when I'd check the logs on the Site Server to monitor the deployment, I'd frequently see situations where the task sequence would start on a given machine, complete successfully, almost immediately start again, and
    then fail.  I'm not sure what is causing that, but I suspect either users are going to Add/Remove Programs and double-clicking the Add button to start the install instead of just single-clicking it, or the notification that they have software to install
    doesn't go away immediately or Lync doesn't start up right after the install, so they think the first time it didn't take and try it a second time.
    I hope this helps some of you SCCM and Lync admins out there!

    On Step 8 I found multiple product codes for the Conferencing Add-In for Outlook.  Here's a list of the ones I found in the machines on my network:
    {987CAEDE-EB67-4D5A-B0C0-AE0640A17B5F}
    {2BB9B2F5-79E7-4220-B903-22E849100547}
    {13BEAC7C-69C1-4A9E-89A3-D5F311DE2B69}
    {C5586971-E3A9-432A-93B7-D1D0EF076764}
    I'm sure there's others one, just be mindful that this add-in will have numerous product codes.

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