Minimum contract period not stated

I'm having a dispute with BT at the moment about my contract period. When I renewed over the phone, I thought I was in a 12 month contract, BT believe I am in an 18 month contract.
Trouble is, no emails or letters were ever sent out ( I cannot find any record of any, nor BT) and the only record we both have is contained in the phone call made 12 months ago. It is going to take 3 weeks to retrieve the tape.
Is it legal for a company to extend your contract period without sending formal notification in writing? Presumably, there were terms and conditions attached to the offer, these were not sent out either.
And, why isn't the contract period printed on your statement or available on My BT? Presently, the only thing we have to go by is a telephone call.
One for Ofcom, maybe.

piedyp wrote:
Is it legal for a company to extend your contract period without sending formal notification in writing? Presumably, there were terms and conditions attached to the offer, these were not sent out either.
Yes.  Other than buying or selling property (land, houses, etc.), verbal contracts are just as valid as written ones.

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