Minutes for subscription not availavle

Heya,
had signed up 4 a monthly subsription since last month it was set to renew today the 9th of November but however i got a notification taking payments 4 this months subsription 2 days ago. I went on after to cancel the subsription cos thought it was a mistake. However checked my account a few minutes ago and the money has been taken from my account so wanna know where my minutes are if i have been charged for the subsription already.
Thanks Kd

Hi,
Subscription minutes are reset based on initial purchase date and time.
If you purchase subscription on the 9th 8pm then minutes will be reset on the 9th next month at the same time.
In your case you would need to wait till 20.30 GMT
Recurring payment is taken 3 days in advance in order to avoid any delays or issues. For example sometimes it happens that customer's credit card has expired and payment can't go through. Then customer has 3 days to update credit card details before subscription expires.
These 3 days will not be lost, payment is just taken in advance.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Skype time is based o n GMT. i think it will reset on the exact time your subscription was first purchased/activated.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
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Hi Michael
Could you please check whether you are still encountering this issue? The potential root cause is the below windows azure incident:
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April 30, 2015
From 16:20 to 18:15 UTC on 30th Apr, 2015, some customers began experiencing issues with Visual Studio Online, Stream Analytics, Service Bus, Multi-Factor Authentication, HD Insight, API Management, and BizTalk Services, due to an underlying SQL issue in
North Central US. Engineers have validated that impact to SQL has recovered. A lingering issue remains with Service Bus, which is currently impacting VSO and Multi-Factor Authentication; this will be reflected in a separate post to the Service Health Dashboard.
This incident is now mitigated.
You can check more details about this incident here http://azure.microsoft.com/en-us/status/#history
Regards,
Bowen

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Hello to skype users
Have you ever faced such situation like mine.
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Skypes indeed takes payment for subscription renewals 3 days in advance, prior to the actual date when the subscription will renew. afaik, your minutes will reset at 1:00 GMT.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

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Please tell me what should i do.
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To check the order number and status of an order:
Sign in to your account.
In the Account details section, click Billing & payments > Purchase history.
All of your orders are listed, and the right column shows the status of each order.
The following table explains some of the order statuses you might see:
Pending
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Cancelled
Reversed
Refused
Status Description
Pending
This usually means your payment has been submitted and is currently being processed. For bank transfer payments, pending status means that the order has been created but payment has not yet been matched to it. When payment is accepted, the status will change to Delivered and your Skype account will be credited.
Credit card is the quickest way to pay and usually takes 15 minutes (but sometimes up to 24 hours) to process. The status will change to Delivered when payment is accepted, or Cancelled if payment is unsuccessful.
Bank Transfer payments can remain pending for 7-10 business days before crediting your Skype account.
If you paid through Skrill (Moneybookers), the order status remains pending until we have received your payment. Skrill may ask you for further verification and your order will remain pending until they receive all the necessary documentation. Your order status can remain pending up to a maximum of 14 days. After that, if no payment has been received, the order will be cancelled.
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Reversed
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Tiwoblo wrote:
I purchased a 60 minutes 3 month subscription to nigeria for £4.42 today. I received an email stating thay my order has been delivered. I can also see order in my purchase history, however i am unable to make calls.
Hello and welcome to the Skype Community.
Your account shows that the transaction today wasn't a new Subscription purchase. It was the renewal of your monthly Subscription which you took out on April 6th 2015. You have used your full 60 minutes allocation for your current billing cycle and the next 60 minutes purchased today will be added to your account on May 7th 2015.
Please note that your billing cycle starts on the 7th of each month.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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