Mis-selling of BT package

Hi.I'm writing on this forum on behalf of my sister, who is unable to do so herself as she currenty has no internet access, courtesy of BT.
Her story begins with a phone call from BT - she was a Virginmedia customer with phone, internet and cable TV for £40 - the sales person offered her the 'full package' and said that she would get more choice of films, sky sport - exactly the same unlimited calls and internet access as with Virgin and all for £10 a month less. My sister is a disabled pensioner...but even I would probably have fallen for this as it sounds like a great deal doesn't it? Unfortunately it didn't quite turn out that way - the phone was taken over by BT and even though the salesperson said they would take care of cancelling Virgin etc it appears they didn't!( So whilst using BT she was still being charged by Virgin for 3 months..but that's another story)
The BT guy truned up to fit a BT vision box - it hadn't been delivered - he then advised that she'd need to have an aerial fitted for him to be able to set up the box(when it arrives!) he estimated cost around £100....are they kidding? Of course none of this was mentioned on the phone call...surely this one question from the salesperson would have stopped her going ahead with her BT order.....um, yeah, that's probably why it was never asked. So she can't have BT Vision - turns out she doesn't get unlimited calls or unlimited internet access either.She had carried on using her phone(same usage as £40 from Virgin) and racked up a large bill with BT.Has complained to BT, as a pensioner she can't afford the kind of bills they keep sending her. She now owes £330 allegedly...and has had her phone and internet cut off!!!Disgraceful BT.If we try to call you, as soon as her telephone number is entered it takes you dtraight to a recording payment message...message being we don't want to speak to you until you have paid your bill.
The worry for me is I live a long way away from her and the only way to keep in contact is via phone or internet - she lives on her own and in a flat(weith very steep stairs) and I'm worried something will happen to her and she has no way of contacting anybody. This is without the constant worrying herself sick over BT bills and how she's going to pay them!
Despite letters and requests for the recording of the conversation from BT nothing has been sorted out - except for a 'contract' change, which she knew nothing about. It seems that BT salespeople are misleading people in an effort to make their sales............anyone else having these kind of troubles?

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT. The only BT employees on this forum are the forum moderators.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
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Similar Messages

BT mis-selling deal £23.60

To whom it may concern.
I've just spent 75 minutes on the phone, 60 of them on hold. I've spent a lot of hours already on this and I have only just 'joined' BT! Previously, my internet experience had been a happy one.
I was contacted by BT and I agreed to a package of unlimited broadband and anytime calls and line rental for £23.60. It was the only deal that I had heard of in the 9 years i had been with my old ISP that persuaded me to change ISP's.
Turns out what I had agreed to is not what is appearing on my bill, Option 1 is on my bill with it's 10gb limit. I specifically said to the guy on the phone that I did not want a 10gb limit. He said there was no limit whatsoever. When I questioned how they (BT) could do it at that price, he responded 'BT own the lines'.
I have tried contacting BT 5 times now. I need to know in writing that this will be rectified. I would not have changed ISP's if it was a 10gb limit. I am now unable to rejoin my old ISP. The 9 years of loyalty and the benefits I had accrued with my old ISP are now gone. Thanks to BT I am more than disappointed.
I've looked up mis-selling and it appears BT have been practising it for a while. I feel so stupid for accepting what a person from BT said on the phone. But then again, sat in my front room in the evening I don't expect anyone to rip me off, especially not by someone who can have access to my phone number as this chap from BT did (and still has).
I've been lied to and made to feel like I have done something wrong. It's not fair. I didn't agree to the contract that i have been given. I agreed to unlimited broadband, anytime calls and line rental for £23.60 a month, with no hidden charges.
I repeatedly asked the man who phoned what the catch was, how could BT do it for the price, that the reason i hadn't gone with BT before was the 10gb usage cap, he replied that there was no catch, BT owned the lines , there was no limit and I could use it 'as much as you like'.
I have been advised to put my complaint in writing so that is what I am doing. I did speak to someone on Saturday who sounded convincing, but i have no proof of that call and have heard nothing since.
Hope there is someone who can help and advise me on the correct procedure, maybe even get the matter resolved without resorting to a deadlock letter and OFCOM or whatever the ombudsmen are called. I really didn't want this hassle.
Thanks in advance.
Mike (duped)

To know one at BT, but to anyone contemplating making the mistake of joing them - DON'T !!!!!
Oh Dear this all sounds horribly familiar. I was misold a package for unlimited broadband, anytime calls and line rental. I was quoted £26.80 by the salesman and in celebration of my new found deal, I wrote a post it note with the amount in big red numbers in felt tip pen, with a smiley face next to it and stuck it to the front of my Mac. This was to indicate what a result I had just had and to remind myself to adjust my monthly outgoings on my excel spreadsheet.
When my bill came, it was more or less the same as my previous bill and I was somewhat confused. I actually thought that BT had made a mistake and had not yet changed my contract over to the new one. I made the kind of confused face one of my dogs does (the less intelligent one) when he gets told off for being a bull in a china shop, by bashing into my lower leg and cutting me off at the knees. Oh yes, speaking of being cut off, I also had the pleasure of having the phone put down on me by a 'customer services' person the first time I tried to complain, after being on the phone for what seemed like an eternity. I should have realised that this was a taste of things to come.
To cut a long and tedious story short, a lady called me, told me there was no evidence of miselling after listening to a small section of the conversation. I suggested she listened to it in its entirety. She called me back and said that she had done so, but quite frankly she could have been having a cup of tea and a kit-kat at her desk browsing the net for all I know and on calling me back told me what I already knew she was going to tell me.
Im not going to bother to tell you what I said to the BT representative, because anyone with half a brain cell would have mentioned the same obvious things such as:
1.Why would I take out a contract that I was happy with and then wake up one day and say to myself "I feel like not being happy with my BT contract today, even though Im happy with it and although Ive got mountains of seriously difficult studying to do, Ill waste my time and call them and complain"
2.With regards to which party has anything to gain or who is more likey to indulge in miselling, it is a company providing a service which the customer is paying for and not the customer, who is paying for that service. The customer loses out, no one else.
LACK OF IMAGINATION
Why would you treat your customers like this for the sake of grabbing an extra 12 months out of them, only to lose their custom for the rest of their lives, while they make it their mission in life to tell every single person they can, that BT is untrustworthy and greedy.
BT (this bits for you) - have some humillity, be less greedy and stop behaving like a bank, because believe me, you will lose A LOT of custom and if another provider has the foresight to stop this practice of locking customers into contracts by the end of the telephone call, with no way of changing their minds AND making contracts shorter and more flexible, which has now happened with the mobile phone market, you will see a massive exodus of customers like you have never seen before.
So, I am locked in with BT for another 12 months - what joy. I will have to put up with BTs greedmongering until next year, but at least I know I am honest and straight and that when I do my job, I actually help people, rather than rob them.

BT - unethical practice & mis-selling

I upgraded my Broadband service with BT in January from option 1 to option 2 . Before upgrading I had done my research to confirm that existing discounts can be carried over. The FAQ section on BT's website clearly states that "When you upgrade your BT Broadband - for example from 'Broadband' to 'Unlimited Broadband' - you transfer with it any discounts as well as the remaining months of your current contract. The only exception to this is if the higher broadband option has a special offer." I specifically drew this to the attention of the BT sales person in my conversation with him and got him to confirm that this will be the case with this transaction. He assured that indeed my discounts would be transferred and the welcome to BT email I got even indicated that any special offers would continue as agreed. Imagine my surprise when I received my bill earlier this month and no discounts. I called BT this morning after 9am and spoke to someone in a call centre who admitted that they had made a mistake and this was likely to be a case of mis-selling. She transferred me to Andy in 'customer options' who didn't seem to have the details of my case. I had to start over again and then he tried fobbing me off to billing but when I insisted that I had been transferred to him to resolve the issue he then said he would escalate the case upstairs - apparently this meant he would refer the case to a manager who would listen to the original conversation in January and get back to me in 4 hours time. Guess what I didn't get a call back from BT, so I decided to call them back at about 4.30pm. It was back to the call centre again with the same questions and the same inane statements that weren't addressing the issue. She didn't ask for my reference number and even when I offered it she ignored my offer. I asked what action had been taken about my complaint and she couldn't tell what had been done. It was at this point that I realised that I was just wasting my time and decided to explore other alternatives such as using this forum to highlight the fact that BT doesn't honour it's contract, does not abide by the statements on its own website and does not follow it's own code of practice. I intend to complain to the ombudsman about this unethical practice on the part of BT and would also consider terminating my contract on the basis that BT has not kept it's part of the bargain. A brief scan of this forum indicates that unethical business practices are becoming the norm with BT. I also intend to tweet about my experience and write to other consumer groups to share my deep dissatisfaction with BT.

Hi Joe,
Welcome to the forums. I'm sorry to hear of the problems you're having with your service. If you click on my name to the left you'll see a link to a contact form under the "about me" section - if you fill out the details of your issue into this form, we can take a look at your account and see if we can get this problem sorted out for you.
Dean
BTCare Community Mod
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Slow Speed - Mis-Selling Story

I join BT recently on Option 3 unlimited.
Bit of a starting fiasco with wrong dates, two hubs arriving etc etc.
Settled down and was getting 3.2Meg download on an 'up to' 8Meg line.
Friend a couple of streets away gets just over 6Meg so called BT, first mistake.
Told I could have my line prated from 8Meg to 20Meg, needed some changes at the exchange and I would get a much better speed.
3weeks and 10 calls later, support established a line fault and engineer visit arranged.
During 3 weeks, told several stories including my ip profile had been set at 14.78Meg.
Engineer came tested my wiring, visited the cabinet in the next street and concluded.
I will never get more then 5Meg
It was 20Meg at the exchange, 7Meg at the cabinet and 5 at the house.
Seems only way to get near 20Meg is move into the exchange.
How far from the exchange am I, just 2km or 1.24miles !!
Angry & Frustrated at BT.
Poor support, mis-leading information from several different support folk.
Over selling broadband services, trying to get you to buy Infinity fibre optic, and get the old copper cables in the street replaced at your cost not BT's.
I understand about distance from the exchange, line quality etc etc.
But if you say' up to' 20Meg then this should be the average most people get, not what it can do theoretically, or at the end of a fibre optic cable in the exchange.
If I buy a 2.0l car that can do up to 80mph but I only get 20mph out of it, I am going to be angry and disappointed.
Mis-sold broadband - you bet
Will it get any better - no, not until the street cabinets or your house is cabled with fibre optics.
Should I have gone to Virgin or Sky - YES

rayr wrote:
Points taken.
BT engineer told me Infinity is fibre optic to the cabinet but copper cable to the house remains so removing some of the signal loss from exchange to cabinet. CORRECT
BT technical support told me they put fibre optic to the house.
Usual mis-information from BT. No BT do offer a fibre to home in some areas TWO options fttc and fttp
How are you suposed to make any sense or rational decision based on conflicting information.
All published speeds are estimated, (3 to 7.5 for my area) and according to the BT engineer are not totally reliable as each house can have different cabling issues. Even those next to each other can vary.Yes even internal extentions can be the cause ot that and they are not bt's responsibility
That's why they say 'you will get the best speed for your line'. Correct as do other isps
Using the car analogy you can at least test drive a car and if it does'nt do 80 mph as promised, dont buy it!
With BT they sell 'up to' 20Meg as it is good marketing and looks similar to Virgin/Sky.Sky use the same bt copper pairs as do BT and other isps
They can clearly tell you the speed at the cabinet, so why not be totally honest and when someone enquires tell them ' the speed at your nearest cabinet, 500yds away, is 7Meg'
We can all guess the reason why they do not do this.
So it is mis-selling, they know the speed at the cabinet but still sell 'up to 20Meg'. CORRECT the statement UP TO is used again as all other isps state not just BT
We have cable in the street and Virgin bombard me with offers every month, wish I had taken them now!
Only my loyalty to BT made me stick with them, not any longer.
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Mis-selling of BT Broadband

Hi,
Just a question to see if anyone else has had a similar experience to me regarding the selling of BT broadband packages.
I called the BT order team regarding the £16 a month unlimited broadband offer that I had seen online. It had 6 month free broadband and a £25 Sainsbury's voucher over an 18 month contact.
I stated that I would like to sign up for this offer and tranfer from sky broadband. The member of the BT order team then informed me that they had another offer that was only available over the phone and was probably better for me. They explained that it was effectively the same deal that I had seen online but over 12 months and it included anytime calls but I didn't get the £25 Sainsbury's voucher. This seemed like a better deal to me so I signed up for it. I also signed up for the line rental saver.
Having had numerous other problems and delays in getting the phone and broadband connected (thats another story) I recieved my first bill. Given I was expecting 6 months free broadband and given I had already paid my line rental i was surprised to see I had a bill of nearly £40. When I spoke to BT regarding this they told me I was being charged for calling features that I was expecting to get for free and that my broadband package was £23 a month and there was no 6 months free on this package. Needless to say I was not very happy. I have tried to contact BT's customer services to try and get this resolved but I have found that their customer service is nothing short of woeful.
If anyone could assist in how to try and get this resolved it would be much appreciated.
Regards
Alex

Hi Alexpeet,
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Mis-selling of services, ofcom and poor service..

Just three of the many negative points I will be advertising about BT on any forum I possibly can.
A week of complaining and getting hung up on by "managers", along with lies and contradictory information from almost any person I have the dissatisfaction of talking to.
I shouldn't be surprised. BT were the same with my dads account and it seems the same with so many others on here.
Just today I have had Nina drop my call, then Moulisha passing me through to his manager who hung up on me as he didn't want to discuss my issues. Now I'm onto Niraj who is having "system issues" and so can't help.
At least your infinity package you sold me is as good as those 7 other individuals told me it would be... Oh yeah I forgot, after 2 days off work waiting for an engineer, your rather angry and rude back office staff call to tell me you don't actually do it in my area!
At least she kept interrupting and talking over me to stop me complaining on that occasion.. Like a true professional, even when I left my phone on my desk I could still hear her shouting at me like it was my fault you lied to me to get me to sign up.
That's ok though cos you will have my internet working by the end of this week like you promised me every time I have called.. What's that Nina??? Next Wednesday? You can't do anything as I have a open order for infinity??? The same infinity you cancelled without telling me on the 25th of November as you don't provide it in my area??? Oh well, at least you always have the option of hanging up on me!
At least you didn't charge me for sending out the router for infinity that I can't get in my area. Oh you have charged me!?? Oh good.
But that's ok as you do care at least as your going to get your magic department to call me back tomorrow (Tuesday), or tomorrow (Wednesday), or tomorrow (Thursday)??? No, tomorrow still hasn't turned up yet. Must mean a different thing in that part of the world (The North West of England if anyone was interested).
Thumbs up guys.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
If you have posted such information, then please edit your post, and delete it.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Mis-selling of BT Broadband

I am a little miffed with BT, well to be honest with BT Local business, I received a call from a man who sold me my BT Infinity package six months ago stating that it would be much cheaper than my old broadband, again with BT. However, after receiving my first quarterly bill I was astounded to find that my BT Internet charge had risen from £170 per quarter to £280 per quarter. I thought that perhaps there were administration charges and/or set up costs etc. After receiving another bill in the last week I now relaise that this is the bill that I shall be getting every quarter.
So you see, I'm very much annoyed that after being sold on the premise that I would have faster broadband at a lower cost I am very much dismayed that I now have to pay £110 more every quarter. On top of that, my BT Infinity broadband is not as good as my old service, I have to reboot my router every day because it doesn't register each morning and to top it all, I now have a crackly telephone line which I can only use infrequently because I can't hear the person I'm talking to on the other end.
This is not what I expected from BT and as this package is used for my business, I'm getting hacked off because it is interrupting my service to my clients.
I'm just looking for some light at the end of a very dark tunnel.

Welcome to the BT Residential Customers forum
If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks.
This is a customer to customer forum only, for BT Retail customers to help each other.
If its Business Critical, then you should be on a Totalcare Package.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Customer service mis-selling

A couple of months ago my contract ended and I couldnt wait to leave bt after being ripped off for 18 months .I found a cheaper deal elsewhere and was all set to switch but was talked round with an offer which was going to cost me £28 /month, my bill is now higher than it was previously and have been informed if I wish to leave it will cost me £140.Do bt save the telephone conversation recordings because my last words were "so if I agree the it will cost me no more than £28" yes was the reply so why am I paying £40

as I posted earlier it sounds like line rental has not been added as the 28.00 would be a calls and broadband package
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Up/Cross Selling for sales ietsm in package quote

Dear experts,
We are using the package quote to do all our quoting and we have important requirement to be able to do up/cross selling with the package quote, at least for the sales items.
Do any of you know how this can be done with SAP? I am sure it would require an enhancement, but maybe someone have some hints on where to start.
Thanks and best regards, Mia

Hello Rumi,
The functionality of cross-selling with configuration is not provided and "strongly" excluded in the SD coding.
Please see include FV45PF0C_CROSS_SELL_SELECTION
*kein cross selling bei:                        (no cross selling by:)
Konfiguration                                 (configuration)
IF NOT VBAP-CUOBJ IS INITIAL.
    DA_GRUND = CHAR4.
ENDIF.
You can also find information on this in note 869601 - FAQ Cross Selling   > point 2.
It can only be made possible via modification.
Thanks
Amber

Help! When I was sold my package they agreed I cou...

I was wondering if anyone else has experienced the same things as me - I am literally puling my hair out. I got a phone call from BT Sales Dept around 25th Oct trying to get me to switch to Infinity BB. I said that it was the start-up costs which were putting me off. She said that she would ask her supervisor if I could spread them out over the first 3 months. She came back and said this was fine so I agreed to take the Infinity TV+ and Evening/Wkend calls package.
Of course no record of this was ever put on file and when they said they would try to locate the recording of the sales call no-one ever phoned back. They are still trying to charge me all the start-up costs in one go which I can't afford being a single mum - I have called India on a few occasions now, there are never any notes about any of my previous conversations (I am keeping notes, not that it does much good). On a call to India on 22nd Nov I agreed to pay some of the bill by card and he told me I could set up a regular monthly payment for £70 which would eventually go down. He promised that there would be no restriction placed on my service.
I went online today to check that the arrangement was in place only to find I am still on whole bill direct debit. I phoned India again this morning to find there is again no record of my previous conversation. I was also told that I have to pay £50 set-up fee for billing because I cancelled my direct debit. I was TOLD to cancel it by a BT rep so that the full amount wouldn't come out as we would set up a new arrangement on the 22nd.
Firstly, how do they get away with selling me this package agreeing verbally to spreading the set-up costs then go back on it? This is blatant mis-selling. Then every time they agree on the phone to do something, they don't do it. The customer service is appalling. I want to cancel the whole lot now but I gather that I would have to pay £199 for the box, still pay the set-up costs and a cancellation fee on top of that - I think I would be looking at over £300 to get out of the contract which I've had for 3 weeks.
I have now been told that I will be phoned back within 48 hours when they will have decided if I can spread the cost over the first 3 months! Of course, I doubt this will happen, there is probably no record of my last conversation anywhere and I expect my line will be restricted in the next few days because I haven't paid the whole of the bill. I used to work in the Legal Dept for Sky and quite honestly BT's service is outrageous. :-(

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to look into it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Adobe premiere video editing package for $99 this weekend

Is this system compatible with the mac? When I went to purchase it, it said the operating system is for windowns. I need this to put photos and video clips together in a "movie". This is what I need to buy correct? Also, is there an extra discount on top of this for teachers?

kvolley
What version of Premiere Elements are you planning on buying (latest version 12?) and on what computer operating system will it be running on...Windows or Mac, which one?
I would agree with John that the boxed packaging will include the program installation disc for Windows and one for Mac. And, you decide which one is appropriate for your computer.
I have found that Adobe is no longer selling the boxed packaging, only a download. For boxed packaging and 2 types of installation disc, then you go to an authorized reseller.
The purchase as a download results in a download specific for the
your particular computer operating system to which the download is downloaded. You do not get to pick and choose; your computer operating system does.
For pricing, that is an Adobe matter. We are not Adobe. Just Premiere Elements users trying to help other Premiere Elements users with their Premiere Elements workflows.
ATR

Re: Cancel whole package! Absolutely fuming!!!

I am having this exact problem now! Am reporting them to the ombudsman and office of fair trading for Mis-selling. I have never EVER dealt with such an ridiculous incompetent 'customer service' team apparently none of them speak to each other as I must have been passed around10 different departments no exaggeration. None were able to help me, I'm so frustrated I could cry!! Engineer was supposed to visit today hasn't turned up, I ring up and no record of the booking ( for which I'm supposed to be paying) you really couldn't make this up. I'm so angry. I will be taking my complaint as far as I can including the money feature in the guardian where they name and shame. These companies should not get away with such awful service something must be done. The time and upset alone it causes are disgusting! I am a photographer haven't been able to give my customers what they need as I don't have enough speed and it constantly drops out!

Fluff2013 wrote:
I am having this exact problem now! Am reporting them to the ombudsman and office of fair trading for Mis-selling. I have never EVER dealt with such an ridiculous incompetent 'customer service' team apparently none of them speak to each other as I must have been passed around10 different departments no exaggeration. None were able to help me, I'm so frustrated I could cry!! Engineer was supposed to visit today hasn't turned up, I ring up and no record of the booking ( for which I'm supposed to be paying) you really couldn't make this up. I'm so angry. I will be taking my complaint as far as I can including the money feature in the guardian where they name and shame. These companies should not get away with such awful service something must be done. The time and upset alone it causes are disgusting! I am a photographer haven't been able to give my customers what they need as I don't have enough speed and it constantly drops out!
Asyour post was made at 1029 this morning i do not see how you can say the engineer did not turn up as they can attend at any time up to 6pm I also do not understand your comment "you are paying for "
as to your speed and drop outs if you would care to post your hub stats on the speed and connections board then maybe one of the communiy members may be able to help you resolve your broadband problem
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Package charges

Just paid my phone bill. Whilst doing so I've had a look at the package charges for unlimited talk and broadband.
The cost of unlimited talk and broadband seems to be almost half of what I am paying now (Talk anytime + BB option 1).
This makes me feel that i've been mis-sold my current package, do BT actually monitor bills and suggest that customers change to another package as it would be a better deal for the customer or do they just keep rubbing their hands together while watching as the bank balance rises.

I am slightly confused as I am sure you are so I will attempt to help
BT offer several packages... It appears you are comparing:
Talk and Surf Unlimited (Broadband option 3 and anytime calls)
£27.99 per month... new customer's get 3 months free on an 18 month contract
£11.54 line rental on top.
with
Talk and Surf Plus (Broadband option 1 and anytime calls)
£19.99 per month... new customer's get 3 months free again 18 month contract
£11.54 line rental on top.
It would clear things up if we knew what package you are currently on, or if you have separate options in or out of contract. It would also help to know how often you use your internet and what you need your service to do (e.g. downloading, bbc iplayer online gaming etc).
You also don't get a package for half the price of Option 1 broadband. The most you could be paying for option 1 is £17.99 a month. New customer's may get an introductory discount but it is only for 3 months it then goes up to £14.49 on a package. If you are out of contract you can get the Talk and Surf Plus package at a reduced rate being an existing customer. You could also get Talk and Surf Unlimited at a discounted rate. I believe you get Talk and Surf Unlimited at £19.99 per month if you are not in contract for your broadband and Talk and Surf Plus for £14.99 but bear in mind line rental is still on top and you do not get 3 months free. The contracts for recontracts are only 12 months so as an existing customer you are better off.
My advice would be to ring BT and just ask what your options are.
Hope this helps.
Tom

Re: very dissapointed with bt vison

I have recently installed BT Vision and bought an up-to-date TV after4 returning from overseas.
It turns out I can watch NOTHING that I can't get on Freeview via my normal aerial cable - unless I pay for it.
I bought Sky Sports 1 and 2 but still can not watch them in HD even when that is possible on Sky and Virgin.
Forget about 3D (which my new set also has)
WHY NOT !
I feel that I was "mis- sold" BT Vision because none of this was pointed out to me.
I expected at least to get "something" for signing an 18 month contract.
Why does it have to be 18 months ? - I sense more mis-selling by BT.
Unless things change for the better soon I will never re-sign with BT.

IFHILL wrote:
I have recently installed BT Vision and bought an up-to-date TV after4 returning from overseas.
It turns out I can watch NOTHING that I can't get on Freeview via my normal aerial cable - unless I pay for it.
I bought Sky Sports 1 and 2 but still can not watch them in HD even when that is possible on Sky and Virgin.
Forget about 3D (which my new set also has)
WHY NOT !
I feel that I was "mis- sold" BT Vision because none of this was pointed out to me.
I expected at least to get "something" for signing an 18 month contract.
Why does it have to be 18 months ? - I sense more mis-selling by BT.
Unless things change for the better soon I will never re-sign with BT.
It sounds like you went for the cheapest package (which is far cheaper than Sky or Virgin subscriptions), and didn't bother to check what you would actually get with it.
The sports channels are send over encrypted Freeview channels, and like normal Freeview, aren't in HD.
May I recommend that you never agree to an 18 month contract for anything without actually finding out what you're buying first.

Does it take a miracle for BT to get things right ...

We moved office back in July,had BT on the phone, ordering new line and services for the new office as well as winding up the old office account, didn't think much of it afterward because the manager assured me everything is under control.
Two days before the move, new line working and all seem fine, we wanted call forward as we needed to keep our old number but as its on a different exchange, this were the only option according to BT.
We knew we could port the number to VOIP, for cheaper and easier management of the phone system, but chose to stick with BT because we work with their engineers on different levels, so opt for paying £400 extra a year for the previage of staying with BT (VOIP would cost us nothing).
Then 2 weeks in, we got a bill for almost £300, shocked, only to find that BT also charged for line rental and ..wait for this, call charges for EACH call forwarded, at almost 25p per minute, as a support company our ratio is almost 90% incoming callls.
Called BT, after 2 weeks and almost 6 hrs on the phone, they admited that its mis-sold, they never told us about call charges or line rentals, then 2 more weeks, they decided to revise the bill so only call forward should be billed as per contract, thinking it is all over ? no way.
Four weeks ago, we start to get calls from debt collectors, from what what may ask ? yes, its from BT, accordingto BT, our old number still incured charges even though the manager told us all balance will trans to new office, not forgetting we also got a final bill from BT before we moved, to make matters worst, BT chose to sent these bills to the OLD address which we have no access to, knowing too well we have moved.
Then this morning we got another heart attack with yet another bill for the old number for almost £550, almost 3 hrs on the phone, cut off by their great customer advisors, the ones I got through to, even with the reference number that clearly stated their own mistake of mis-selling and NOT to charge us for line rental and call charges, they didn't have a clue and insist that I pay up, only after 2 hrs of continuese calling that I managed to speak to a person who read the notes and understood the problem straight away, but still took another 45 mins before I got through to the billing dept where this nice lady said ok, they will ask back office to sort this out.
The stress and the time wasted on something so so simple is enough to drive me out of BT, as a tech company who advice our customers, yes, you guessed it, I will start to migrate them out when their contracts are up, seriously, by going VOIP in the first place could have saved us so much hassle, if not money.
This is one of the most useless company in the UK, if not this planet.
If I get another mixed up bill next quarter, I will get my lawyer to deal with them, enough is enough, because I know I am in the right, BT already listened to the original calls and confirmed a mis-sell, yet they are useless at fixing the problem, even though this may sound like its all over now, I still have to deal with the debt collectors because even after 4 weeks, BT still not got back to them as to why and what.
Once again, BT, you have out done yourself on this one with some of your most loyal customers.

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Mis-selling of BT package

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