Missing Alerts

I receive alerts successfully when I create an alert step in my BPM process. The alert category is under "Webflow Alerts" classification.
However, this category does not create alerts when I create a rule (with conditions) in Alert configuration. Ex:
BPM_1 with an alert step within the BPM process - works fine...I get an alert message
BPM_1 without alert step but with an alert rule in alert configuration - does not work.
I believe I have all the necessary steps completed (as per the document). Could I be missing something obvious. When I start digging into CCMS and PMI process, things get very confusing. Should I be going that far?
Should I be using a different category / classification.
thanks,
Parimala

Thank you.
I was able to hook up XI monitoring using CCMS. I can now see the MTE with various messages. My next task is to send alerts to personal inbox based on variious error codes and categories.
What caught my attention was under XI system errors, most obvious errors are under "Category Unknown". I need to find a way to put this in the appropriate folder/node. Maybe there is no way - not sure.
By making a copy of CCMS_Send_Alert_to_ALM method and assigning to my own defined alert category, I'm allocating this method to a node in CCMS monitor. I've not see any alerts in my inbox...maybe I'm still missing something. I'll keep trying.
thanks for your help on documentation.
Parimala

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