Missing incidents

Hello community!
What can be wrong if an incident created in Work center is visible only to incident owner, even solman_admin cannot see it. Is it smth wrong with Business partners, what would be the best bet - from where to start the investigation?
We've not implemented Solman yet, just playing all around it. Previously all incidents were visible to Message processor team, created in Organizational Model, so obviously smth went wrong during configuration phase.
I mean, as solman_admin I can see it if I execute search on SAP GUI level, but if I work in SM_workcenter, then I do not see it, so it's nor forwarded or smth like this
Regards Mike

Hi Mike,
SM_CRM has two business roles
solmanrequ --- this simpler interface for end user to post incident and track the status etc
solmanpro - this is advance interface for processor etc
BUT
like you mentioned non interested in that ..no issues.....
in your case...goto solman_workcenter or sm_workcenter for searching incidents
now choose solution independent reporting
in the below selection screen ..provide the bp no. for looking how many tickets belonging to this user
this way you can identify tickets for particular BP...i hope now you got the way to move forward.
Thanks
Prakhar

Similar Messages

Reg. FI entry in OMWB - Simulation entry

Dear Experts
I have configured newly in IDES system for Account determination. And saw my configuration in IDES OMWB like the below
Plant           1001    -> Company Code    NCCP -> Chart of Accounts    NCCA
                              -> Valuation Area     1001 -> Valuation Grpg Code 1000
Material         DYEDCTNLACE                    -> Valuation Class      9101
                                                                     Material Type   ACCE ->
Movement Type    101       GR goods receipt
Posting Lines Text                    VlGCd   AGC   VCl     PK       Acct Deb.         PK      Acct Cr.
Gain/loss from revaluation         1000                9101    83     --Missing-            93      --Missing-
Inventory posting                        -e-         -e-     9101    89     --Missing-            99     --Missing-
Incidental costs of external a     1000        -e-    9101     86     --Missing-            96     --Missing-
External activity                        1000        -e-    9101    86      --Missing-            96     --Missing-
Change in stock account           1000        -e-    9101    81      --Missing-            91    --Missing-
Purchase offsetting account       1000        -e-    9101    40      --Missing-            50    --Missing-
Purchase account                     1000        -e-    9101    40      --Missing-            50    --Missing-
Materials management exch.rate1000                9101    83     --Missing-             93    --Missing-
Cost (price) differences              1000                9101    86     --Missing-             96    --Missing-
GR/IR clearing account               -e-          -e-     9101    86    --Missing-             96    --Missing-
Inventory posting                        -e-          -e-     9101    89    --Missing-
But I have configured Stock account(BSX),consumption accountGBB-VBR,VBO,VBK,ZOB,ZBO,VAX AND ZOF, GR/IR account WRX.Cash payable in purchase account,Inc/Dec account,Inv offsetting account.
And where to assign these account to fill the above missing. For Example,ref below that I took from our development.
                                                                                Plant           1001 -> Company Code    NCCP -> Chart of Accounts    NCCA
                       -> Valuation area 1001 -> Valuation Grpg Code 1000
Material         BUTTTERFLY-N                   -> Valuation Class      9116
                                                                    Material Type        ACCE ->
Movement Type    101       GR goods receipt
Posting Lines Text                         VlGCd        AGC      VCl      PK     Acct D      PK      Acct Cr
Gain/loss from revaluation                  -e-            -e-         -e-       83     313003      93       313003
Inventory posting                               -e-            -e-        9116     89     221616      99       221616
Incidental costs of external a            1000           -e-        9116     86   --Missing-    96     --Missing-
External activity                                 -e-            -e-        9116     86   --Missing-    96     --Missing-
Change in stock account                    -e-            -e-        9116     81   --Missing-    91     --Missing-
Purchase offsetting account                -e-            -e-          -e-      40   --Missing-    50     --Missing-
Purchase account                              -e-            -e-          -e-      40    --Missing-   50     --Missing-
Materials management exch.rate         -e-            -e-          -e-      83      491103    93       313002
Cost (price) differences                       -e-            -e-                    86      313003    96       313003
GR/IR clearing account                       -e-            -e-        9116     86      504020    96       504020
Inventory posting                                 -e-            -e-       9116      89      221616
Pls help immediately
Thansk
Rajakumar.K

Please maintain GL Codes against Gen Modifier/Valuation Class in OBYC settings.
Regards,
Alok

Report related to Health and Safety in SAP

Dear All,
Can you please help me from where i can found the reports related to Health and Safety Reports like
1. No. of Near-Miss Incidents
2. No. of First Aid Cases
3. N. of Medical Cases
4. No. of Lost time Incident
5. No. of Fatal Injuries
6. No. of fire Incident major, Minor
7. No. of Fire drill conducted
8. No. of people trained
9. Man-Hours worked at project
10. No. of PIT drill conducted
11. No. of Trip Drill Conducted
Also help me should i develop these reports or can be found in standard , we are using ECC 6.0
Regards
Vivek

Hello Vivek,
The standard reports for the Incident / Accident Managment are:
S_SH8_84000003 - Display 1000-Employee Quota
S_SH8_84000004 - Display 1,000,000-Hour Quota
S_SH8_84000005 - List Reportable Accidents Without Accident Report
S_SH8_84000006 - Check and Correct Absences in Incident/Accident Log
You can find some of the reprots from you list to be available here.
Otherwise you may require to develop reports.
Request you to go through the topic: Incident/Accident Management Reports in SAP Help. You will find more information about Incident / Accident reports there.
Regards,
Niraj

How many calls/texts do you miss with this phone?

Before I start: my phone is being replaced because the WiFi connection is completely broken, but I want to make sure this problem is not recurring when I get my new phone (the whole 14 day return thing, etc).
My phone intermittently does not come out of sleep when getting a call or text. I have rebooted, hard reset, erased, and restored the phone. My email is turned to manual. The switch is set to ring and volume turned up all the way.
When I say it doesn't come out, it doesn't light up, vibrate, or make a noise until I click on it to bring it out of sleep. Then it tells me I have a missed call, voicemail, and text.
I can't keep this phone if I miss every single call and text, it defeats the purpose of having it. I only have one phone, so getting calls can be pretty important.
I have perfectly fine network coverage. It's not always full bar, but it is ALWAYS enough to text, email, or call.
If the phone is already unlocked, like if I am looking at my calendar, then the call/text/etc will come through audible with vibrate in addition.
In addition, the phone is sooooo quiet. I can't feel it vibrate in my holster because the text message vibration lasts like a tenth of a second, and it's really not loud at all.
Potentially, I have three defects with this phone: WiFi broken, bad speaker/low sound, won't come out of unlock. Is it really THAT likely to have all three defects in ONE brand new phone? I hope these incidents don't repeat when I get my new phone.
Any thoughts are appreciated.

This is happening to me too! It is not the that the ringer's not loud enough. Calls don't ring through while it's asleep. I had someone stand right next to me and call me and... nothing. But once I wake it up & unlock it, it's fine and calls will ring through. What is the problem? I can't keep it unlocked all the time, the battery will burn down in no time. Can anyone help? Should I be returning it? Is it a hardware or software problem?

Problems with 3D games: missing QT component?

I'm having trouble getting Nanosaur II: Hatchling to run on my iMac G5. It worked fine under 10.3.9 & QT6 until I reformatted my hard drive, installed Tiger and reinstalled the game from the DVD that came with my computer. I'm running 10.4.2 with Quicktime 7.0.1 and whenever I try to launch the game it crashes after allowing me to choose the resolution and then displaying a couple of error dialog boxes:
"DrawPictureIntoGWorld: GetGraphicsImporterForFile failed! One of Quicktime's importer components is missing. You should reinstall OS X to fix this."
and
"SetMetaObjectToPicture: DrawPictureIntoGWorld failed!"
I get the same errors from Pangea's Enigmo. I also can't get Warcraft III (with Frozen Throne expansion installed) to work. The intro video played fine but then I get just a pointer but no background in what should be the menu screen and nowhere on the (blank/black) screen responds to clicking (no errors displayed). (Incidentally, GarageGames' Marble Blast Gold is working fine but World Book 2004 won't show any articles).
I've tried re-installing the various games, Tiger and QT7 several times, both as updates and as a clean installation of the OS (archive and install) and none of this makes any difference.
Can anyone please help?

did you try updating nanosaur? there is an update from their site. my problem is that i can't get player 1 and 2 controls working at the same time.

Reinstalling Tiger: Software Update Missing Many Updates

I've seen a few similar topics on this issue, but only in so far as Software Update missing an update here or an update there. I am currently reinstalling Tiger on a Power Macintosh G3 B&W that has been heavily upgraded. The system specs are as follows..
1GHz PowerLogix G3 (using MAChSpeed to enable full processor speed since the included CPU Director software won't work in 10.4.11)
1GB of RAM
128MB Radeon 9200 Graphics card connected to an LG 1952 display and set to 1440x900 / millions of colors
I'd go on, but the remainder of the hardware upgrades should have no effect on Software Update to the best of my knowledge. Previously I had this machine running 10.4.11, and through the Software Update program I had installed all of the recommended updates, which included numerous security updates, Safari 4.0.3, and iTunes 8.2.1. Everything was running perfectly smoothly, but after having tested several software configurations and having decided on one in particular, I set out to reinstall Tiger from scratch in order to keep things as clean as possible. I've tried several different times now with the same results each time. Once the system is up and running, regardless of whether or not I install MAChSpeed before or after running Software Update, Software Update simply does not provided all of the updates that I believe are actually there. It did see and did allow me to install the following updates..
10.4.11 Combo update (I installed this one separately before any other updates)
Java 1.3.1 and 1.4.2 Release 2
iTunes Phone Driver 1.0
Migration and DVD/CD Sharing Update
Quicktime 7.6.4
Security Update 2009-005 (PPC)
J2SE 5.0 Release 4
Java for Mac OS X 10.4, release 5
[ditto], release 6
[ditto], release 7
[ditto], release 8
[ditto], release 9
Unless Security Update 2009-005 is meant to be a combined security update (doubtful), there are obviously several security updates that are missing. Also, I'm surprised that Software Update saw and installed Quicktime 7.6.4 but didn't see or install the latest PPC versions of iTunes or Safari. Safari 4.0.3 as I understand requires Security Update 2009-002, so naturally it would not see or install Safari without that update being installed first. While I don't necessarily mind installing updates manually (downloading them individually off Apple's support site and then installing by hand), I really prefer using Software Update to better automate the process. Up until now I have never had any problems with Software Update, but this problem is certainly aggravating. My primary concern is that I have no idea what updates are necessary and what updates are not necessary to ensure proper and relatively secure operation of my system, and I have no way of knowing whether or not Software Update will see any future updates (provided that Apple continues to support Tiger for a little while longer). If Software Update is missing crucial updates out of the gate, how can I be sure that it will see any further crucial updates that may hopefully be released?
I know that's part question / part rant, but I've been wracking my brain for the past few days over this one. Any information that could help solve this problem will definitely be appreciated, especially since my B&W is my preferred browsing machine.
Incidentally, my iBook, a Clamshell FW SE, is currently running the same setup that my B&W was previously running.. 10.4.11 with Quicktime 7.6.4, iTunes 8.2.1, and Safari 4.0.3, so as far as I can tell, this shouldn't be hardware related (my iBook is far less powerful than my B&W currently is). Also, a cursory glance at the Installed Updates list on my iBook definitely shows that my Software Update on my B&W is missing many updates.

I reformatted the drive first and did a clean install. I'm currently in the process of downloading the standalone installers for Safari 4.0.3 and iTunes 8.2.1. It's looking like that's the solution at present, but I'm still curious as to why Software Update won't see any iTunes or Safari updates within the current system configuration's capabilities (speaking to both apps possibly being cumulative). I can't see Software Update simply not having those updates because there is newer version out, if indeed they are cumulative, since that would mean that anyone reinstalling or upgrading on an older machine would be forced to perform some of the updates manually where not too long ago they would have been able to simply use Software Update as a "one stop" solution.
Oh well, maybe I'm just being too picky . I've had to deal with running around in circles to find software updates for manual installs for years with Windows systems, and Apple's "one stop" Software Update system was a wonderful, welcome change to that.

Photoshop CS4 missing files after uninstall of CS3

I upgraded the Adobe Creative Suite CS3.3 Design Premium today to CS4 on my MacPro. The upgrade went smoothly. After using the Adobe uninstaller for CS3 and starting Photoshop CS4, an error message appeared stating that required support files were missing, re-install Photoshop CS4. After a second Photoshop CS4 installation all is well.
Apparently the CS3 Design Premium uninstaller is removing a file required for CS4 also.
This is not an isolated incident, as it happened again when installing CS4 on my MacBook Pro. I have also read of similar incidents in other forums. It seems to affect only Photoshop CS4.
Jerry

As I no longer require CS3 on my Mac after upgrading to CS4 and waiting for the required plugins to be available I have successfully uninstalled CS3 using the Adobe CS3 Creative Suite uninstaller.
NOTE: please make a copy of the 'Adobe Unit Types.osax' found Macintosh HD/Library/ScriptingAdditions/Adobe Unit Types.osax
At home did this without making a backup of the 'Adobe Unit Types.osax', so when I launched Photoshop CS4 it suffered from the "Error: "One or more files in the Adobe Application Support folder.."
At work I did this with making a copy of 'Adobe Unit Types.osax', place it back after the uninstall of CS3... and presto so far so good.
for the 'Error: "One or more files in the Adobe Application Support folder... are missing' when you start Photoshop CS4 (Mac OS)" read here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407726
sorry if this has already been posted, I could not see this anywhere.

The copyright header is missing in this file

I am trying to fix the PMD violation (info) in one of my projects and I can't seem to be able to do so. I have added relevant copyright information in one of my action script files eg.
// Copyright (c) 2009 Jeffery Fernandez.
// All rights reserved. This program and the accompanying materials
// are made available under the terms of the GNU Public License v2.0
// which accompanies this distribution, and is available at
// http://www.gnu.org/licenses/old-licenses/gpl-2.0.html
// Contributors:
//     Jeffery Fernandez - initial API and implementation
and then re-ran the FlexPMD over my code base. It still complained about the missing copyright headers. Can anyone point out what I am doing wrong?
cheers,
Jeffery

Thanks for the bug.
Here is what you can do:
<?xml version="1.0" encoding="utf-8"?>

<mx:Application xmlns:mx="http://www.adobe.com/2006/mxml"
    xmlns="*"
    >
Xavier

Missing Browse Sequences in HTML Help

Problem
Browse sequences in our Microsoft HTML help (.CHMs) are missing after we upgraded from RoboHelp x5 (running WinXP Pro) to RoboHelp 9 (running Win7, 64-bit).
Background
We've been using RoboHelp x5 and RoboSource Control 2.3 version control for several years. Prior to 2012, our RoboSource Control server machine was a WinXP Pro VM session, while our 3 RoboHelp/RoboSource Control client (author) machines were physical WinXP Pro machines.
After the first of this year, our 3 client machines were replaced with Windows 7 Enterprise, 64-bit physical machines. In order to continue running RoboHelp x5, we created a Windows XP Pro virtual machine on each client machine; Robohelp x5 and the RoboSource Control 2.3 client software were then installed and run from the WinXP VM environment. Browse sequences were included in the many (at least 4 per month) CHMs that we compiled/generated during the several months that we ran in this environment without any issues.
We just (over the past few weeks) upgraded to Adobe's Technical Communication Suite 3.5 (RoboHelp HTML 9 and RoboSource Control 3.1). A new Windows 7 Enterprise, 64-bit VM was created for the RoboSource Control server installation, and we simply installed the RoboHelp 9 and RoboSource Control 3.1 client software directly on our 3 Windows 7 client machines. We did not remove the VM sessions from the client machines, but we don't run them either.
Since we upgraded RoboHelp to version 9 (which is also to say, started running RoboHelp in a true Windows 7 64-bit environment), none of our browse sequences appear when we compile/generate a .CHM in RoboHelp 9 and then launch the .CHM from anywhere OTHER THAN within the RoboHelp HTML application. If we launch the Help from within RoboHelp, using either the Generate Primary Layout function (and then view result) or the View Primary Layout function (HTML Help is our primary layout), the browse sequences appear and function properly.
I've already researched (including this forum and all the previous posts on this issue) and run tests, attempting to identify the cause and/or resolve the issue. The actual tests and results are listed after the next section (which provides technical details on what I believed to be the critical aspects of this issue within our environment; perhaps someone will spot something regarding the version of the HHActiveX.dll or a path/value for one of the registry settings).
Environment Technical Details
RoboHelp 9/RoboSource Control 3.1 Server
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
MS SQL Server Express 2005
RoboSource Control 3.1 Server and Client
RoboHelp HTML 9.0.2.271
Note: RoboSource Control 2.3 was installed on this machine at one point, in an attempt to perform the database migration, but it was subsequently uninstalled and the migration was performed on our old Windows XP RoboSource Control 2.3 server machine. No other version of RoboHelp has ever been installed on this machine.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on this machine.
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HH.exe:
HKEY_CLASSES_ROOT\Applications\hh.exe
HKEY_CLASSES_ROOT\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_CLASSES_ROOT\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\hh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplicationhh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\FileAsso ciationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUC:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551_Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
RoboHelp 9/RoboSource Control 3.1 Client Machines
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
RoboSource Control 3.1 Client
RoboHelp HTML 9.0.2.271
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Windows\System32
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
C:\Windows\SysWOW64
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
RoboHelp x5 and RoboSource Control 2.3 Server
OS: Windows XP Professional, SP3
RoboHelp Programs:
RoboSource Control 2.3 Server and Client
RoboHelp HTML x5.0.2 (Build 606)
Note: MS SQL Server and RoboSource Control 3.1 were temporarily installed in order to convert the databases from RoboSource Control 2.3 to RoboSource Control 3.1.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files\RoboHelp Office\Redist
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHELP
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHTML
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\WINDOWS
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
C:\WINDOWS\ServicePackFiles\i386
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
Troubleshooting Tests and Results
Test 1: Ran command line: C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 2: Ran command line: C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 3: Ran command line: C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 4: Ran command line: C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 5: Deleted HHP, CPD, and created new HTML Help SSL definition. Opened project, compiled with new SSL, opened CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 6: RoboHelp install again. Didn't see any "repair" options, so I ran the install over the existing one. Then deleted HHP, CPD, and created new HTML SSL definition. Compiled. Opened the CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 7: Edited the browse sequences to see if that would trigger or set a flag. Note: I already compared the "flags" (it's actually a number sequence) in the RHwnd.apj file (via Notepad) to the "flags" in the RHwnd.apj file. While I don't know which one represents browse sequence enabling, the number sequences were identical. Note: I compared RHwnd.apj files pre- and post-Browse Sequence enabling (with no other changes), but the flag values were completely different (it's not a simple 0/1 flag).
Result: N/A
Test 8: I copied older CHMs that were generated/compiled in RoboHelp x5 over to my local, Window 7 Enterprise, 64-bit, SP1, machine. Launched the CHMs from Windows Explorer by double-clicking on them.
Result: Browse sequences ABSENT.
Test 9: I browsed over our network (via Windows Explorer) to our old RoboHelp x5/RoboSource Control 2.3 server, and launched older CHMs that were generated/compiled in RoboHelp x5 and still sitting on that machine, by double-clicking on them.
Result: Browse sequences ABSENT.
Test 10: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), and launched older CHMs that were created (and never upgraded) in RHx5 by double-clicking on them.
Result: Browse sequences PRESENT.
Test 11: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), opened Windows Explorer on that machine, browsed over the network to our new RoboHelp 9/RoboSource Control 3.1 server (Win7), and then launched new CHMs that were generated/compiled in RoboHelp 9 by double-clicking on them.
Result: Browse sequences ABSENT.
Test 12: I logged on (via RDS) to our older RoboHelp x5/RoboSource Control 2.3 server (WinXP), copied CHMs that were generated/compiled on our new RoboHelp 9/RoboSource Control 3.1 server (Win7) in RoboHelp 9 over to the WinXP machine, and then launched them by double-clicking on them.
Result: Browse sequences ABSENT.
CONCLUSIONS
The machine you are logged on to matters more than where the CHM resides (that is, locally or on another networked machine), or even the version of RoboHelp that it was compiled/generated in (although as my next conclusion states, this last one does appear to matter).
Supporting evidence: CHMs that were compiled/generated in RoboHelp x5 only display browse sequences when they are launched (via double-click) locally from a WinXP machine. Browse sequences are absent when they're launched from a Win7 machine.
The version of RoboHelp that the CHM was compiled in matters.
Supporting evidence: Browse sequences in RoboHelp 9 generated/compiled CHMs do not appear, even when the CHMs reside on a WinXP machine. Is HHActiveX.dll somehow incorporated into the generate/compile process?
Either HH.exe or HHActiveX.dll, or both, matter.
Supporting evidence: Browse sequences appear in RoboHelp 9 generated/compiled CHMs on a Win7 machine when I launch the CHM from a command line, specifying which HH.exe to use.
Is this a function of the HH.exe (there are multiple instances of HH.exe on my Win7 machine, but the command line solution doesn't work for all of them; plus, each files seems to be identical/the same version), or
is it a function of HHActiveX.dll (does HHActiveX.dll registration control which HH.exe works, which would explain why some of HH.exe's don't work from a command line; the assumption here, then, is that when I double-click a CHM, the default HH.exe that is used isn't the one that's registered)?

Hello again
Hopefully Colum won't mind my offering a few answers here and there,
RoboFan wrote:
Thanks for the response, Rick. I appreciate the feedback.
A few follow-up questions...
Can you confirm that neither the version of HH.exe, nor its file path matter?
Unsure what you mean by the version of HH.exe mattering. If you double-click a CHM file on a 64 bit Windows system, it appears that it automatically opens the 64 bit version of HH.exe. Short of having an installation routine of some sort that reconfigures the operating system to open the 32 bit version instead, I can't fathom a way that you would be able to influnce the behavior. Obviously, application developers are able to force this choice. I say that because after you compile and choose to View Result, RoboHelp opens the 32 bit version of the CHM viewer. Now whether this is behavior that is designed by the application developer or whether it's standard Windows behavior with RoboHelp being a 32 bit application is beyond me. Only Adobe can really say for sure what is going on.
How do I identify/verify that an instance of HHActiveX.dll is the 32-bit version?
How do I identify/verify that an instance of HHActiveX.dll is the 64-bit version?
I'm not sure there is a way. At least I'm not knowing a way. I think the best you can do is supply both versions and tell your installation team to register both. Then it shouldn't matter, no?
Where can I obtain the 64-bit version of HHActiveX.dll?Based on my research, it appears that C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist on our 64-bit machines would be one such location. Can you verify this?
I think Colum answered that.
Where should the 64-bit version of HHActiveX.dll that I subsequently register, reside (i.e., file path)?
Wherever you (or more precisely your installation team) decide to place it.
Likely you will think that answer is a bit snarky. But it's not intended to be that way. I'm just being honest. That's why you have to register it with Windows. The process of registering the DLL tells Windows where it is and how to work with it.
Should I replace all 32-bit instances of HHActiveX.dll on our 64-bit machines?
I've never encountered a need to replace versions. But again, likely only Adobe can answer that one with a straight face.
Assume I successfully register the 64-bit version of HHActiveX.dll. If our primary layout in RoboHelp HTML is HTML Help and I invoke the Generate Primary Layout function (and view result) or View Primary Layout function in RoboHelp HTML (i.e., I launch a .CHM from within RoboHelp HTML), will RoboHelp HTML re-register the 32-bit version of HHActiveX.dll? And if this is the case, does that mean I'll have to go back and re-register the 64-bit version each time I use either of those functions?
Launching the file does nothing to register the dll. That's why there is a separate process. The act of registering should be a one off. I believe what happens is that the Windows Registry is modified with information that HH.exe (64 bit or 32 bit) uses to determine what to do with the dll(s). Again, I'm not an application developer nor did I stay at a Holiday Inn Express last night so I can't claim to be one.
I believe that once you get both dlls properly registered, it won't matter if you launch the 64 bit or the 32 bit version of HH.exe. The Browse Sequence window should then show. (Incidentally, the same dll also manages behavior of the Glossary tab functionality in a CHM)
What happens in a mixed (32-bit/64-bit) environment?
Our in-house network contains a mix of 32-bit and 64-bit machines.
We post a .CHM (with browse sequences) to a standalone PC (no RoboHelp applications are installed on this particular PC) on our in-house network.
All the 32-bit and 64-bit machines on the network can access this single .CHM file via a shortcut.
Does the existence and registration of HHActiveX.dll matter for just the PC hosting the .CHM, just the PCs accessing the .CHM, or all PCs? And which versions of HHActiveX.dll need to be registered for which machines?
Yeah, good luck with that. Years ago, Microsoft modified the behavior of CHM content to disallow working that way. CHMs are intended to be copied to *EACH PC* using it. There are ways to modify the Windows Registry to allow CHM to still work that way, but it's something your IT staff have to manage. And by modifying things to allow it, you have to relax security and that makes a machine more vulnerable to attacks down the road. Years later, Peter Grainge still reports that his page on this is still among the most often visited. Click here to visit Peter's page.
Hope I managed to satisfactorily answer your "few" other questions. I tried... LOL
Cheers... Rick
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Screen Configuration Missing

Hello All,
We have upgraded from CRM 4.0 to CRM 5.0.
As a result SAP have deleted CRM001 (Sold-to Party) and created CRM000 (Sold-to Party).
All the config. as part of the upgrade process seems to have been copied across except the screen configuration.
We have 13 roles with screen config. in CRM 4.0, when we upgrade to CRM 5.0 we have only 12 roles with screen configuration. The missing one is Sold-to Party.
Has anyone come across this before and know how to resolve it?
Regards
David

Thanks Paul.
I might be missing something with these notes.
With 873634 is seems to be saying that prior to 5.0 roles such as Sold-to Party, Payer etc were not stored in BUT100 therefore the program supplied with this note (which short dumps incidentally) is used to copy the roles to BUT100.
I have copied this prog. and modified it to copy our CRM001 roles to CRM000 so we still have our customers post upgrade but I am not sure this is what I should be doing becasue all our transactional data such a change docs will hold CRM001 in the database tables.
But the original issue is the screen configuration missing. Looking at these notes does not appear to resolve this.
914437 seems to be saying make changes in R/3.
Regards
David

Some Artwork missing in Album and Artist view

So, after updating to iTunes 11 and my library being trashed. I now have a restored library on Windows 7 with all plycounts and ratings in place. So far so good but a lot of my artwork is missing in both Artist and Album view. I took the trouble to tag my artwork to each file and as I have a 160gb library I don't fancy much doing that over again.
Incidentally when I choose a track, from an album that appears to have no artwork it **sometimes** shows up in the now playing section of the interface as a small icon.
I have even tried pasting in artwork to an album or two but they still don't show.
Any help or advice greatly appreciated.
thanks

A similar thing happened to me but on my iphone. On your laptop make sure that in your albums the songs have album artwork. For me they had it all but when i synced it to my phone the album artwork didnt show for some of the albums so I plugged my phone in and unchecked sync songs to delete the songs from my phone and then rechecked sync music to bring the music back to the phone and all the album artwork were there. Hope this helps!

Troubleshooting Missed Transactions from a vendor application

Hi,
we are running oracle 10.2.0.4 enterprised edition database. We have a vendor application which sent some DML statements last month. They didn't provide any logs to us. They just told us that their DML statements were successful, but when we see the data in the database, we did not see the effect of those statements. We suspect those DML statements never came to the database. We did log mining and found that during that time, we did not see any DMLs for that table. I understand that proper logging and instrumentation is missing here.
How else can we troubleshoot such incidents???
Thanks,
Sarayu

How else can we troubleshoot such incidents???AUDIT

CRM 7.0 (SOLMAN 7.1 SP10) - Suggest Knowledge Article missing

I am configuring Incident Management and Problem Management in SOLMAN 7.1 SP10 (which uses CRM 7.0 engine).
I am getting message "There is no suggested knowledge article available"
I have already create the same categorization in both ZMIN (Incident), ZMPR (problem) and ZNAR (Knowledge Article).
Below are my config.. i still dont know what is missing:-
Appreciate experts help.
i have followed steps as per other SCN but its still not working.
Re: Suggest Knowledge Articles
Thanks
Regards
Shahul

Hi Shahul,
Can you please check the following
Ensure that you assign your knowledge article in the application areas of the schema (screen shot attached)
If the system needs to auto suggest knowledge article click on the specific categorization assignment block as shown below
You can then scroll below and assign the specific knowledge article(screen shot attached below) to the categorization.
If you catalog category for the schema configurations are with category type C, then the know article assignment block would be below(check next screen shot) however if the same is D then the knowledge article assignment block would be above when you click on more in your service requests incidents problems.
As explained above(attached screen shots)
However ensure that you select the correct categorization entry and then navigate to the knowledge article assignment block and click on auto suggest(as explained above)
Also ensure that in one your above screen shots the catalog category for knowledge article transaction type should be causes as highlighted below and the same should be unchecked.
Kind Regards
Atul

MISSING Video after Time Machine Restore

Hi All.
I had a drive go bad and had to buy a new one and restore from Time Capsule. I am noticing that I am missing a slideshow video that I spend a good deal of time creating. I went from a 500 GB to a 1 TB drive which I assume does not matter. The slideshow was in a Project folder.
I also noticed that I am missing a recent import of about 20 images that were in this folder but I have to take a look to see if there are /other/ images from this same import that I put into different projects (I imported photos from a digital camera and I /moved/ them to the Projects they belonged within).
It is possible that I have a more recent backup on my external portable USB drive than was on the Time Capsule, and I am wondering if there is an easy way to search for this information either on my external USB or on the Time Capsule.
I can't honestly say /why/ this slideshow and the images are missing but they are...I /can/ see that the last import of photos may have been so recent as to not make a schedule TM backup but it seems very odd that the video that was on there for a number of days would not be in the backup...
Thanks. I'm new to mac and to Aperture.

Hi again.
I had a drive go bad and had to buy a new one and restore from Time Capsule. I am noticing that I am missing a slideshow video that I spend a good deal of time creating.
Yes, I remember you working on that.
I went from a 500 GB to a 1 TB drive which I assume does not matter. The slideshow was in a Project folder.
The size won't matter.
It is possible that I have a more recent backup on my external portable USB drive than was on the Time Capsule, and I am wondering if there is an easy way to search for this information either on my external USB or on the Time Capsule.
In the Finder you can use the File>Find file command to search for the missing files. You can also use spotlight (cmd spacebar) to search for it.
I can't honestly say /why/ this slideshow and the images are missing but they are...I /can/ see that the last import of photos may have been so recent as to not make a schedule TM backup but it seems very odd that the video that was on there for a number of days would not be in the backup...
There have been reports of a number of incidents using TimeMachine:
If it's on a wireless network it is unreliable - all wireless network disks are unreliable with Aperture.
If Aperture is running TimeMachine does not make any backups from it.
Backups are combined as the days and weeks go by. Some items will, inevitably, not be available after that.

N97 mini misses alarms

in N97 mini how can I avoid it to miss notes alarms if I turn phone on after the alarm is expired?
older nokia phones advise you that some alarms have been missed

If I'm looking: Menu > Settings > Application Mgr. > Installed apps. - what incidences of either Nokia or OVI Maps do you have installed already?
I see neither Nokia, nor Ovi, nor any Maps at all.
So nothing even worth trying to remove.
And plus to all - My Nokia was on touchscreen warranty repair - so it was like new from box.
Before warranty there was this problem and after receiving from warranty - same problem.
Only I restored backed up contents before trying tu update OviMaps...
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

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