Modify Workspaces in Interaction Center WinClient

Hallo everybody,
do anybody know a way to the modification of IC standard
workspaces, e.g. 'Maintain Business Tr' ? Is it at all possible? e.g. I would like to change a standard work area in the appearance of the 'Activities' subscreen or want to hide some register ('Details','Partner'...). The BADIs 'CRM_CUSTOMER_H_BADI' to add some custom workspaces i know. The EEW (Easy Enhancement Workbench) too.
Thank you very very much for your help!!
kind regards
Bernhard.

Hello,
you can create a transaction variant using trx. SHD0 and assign it to a process type by maintaining view CRMC_TV_PROCTYPE in trx. SM30. This can be used for setting default values, hide fields or tabs (e.g. "Partner").
Pls take into account that this settings will also be valid for the process type in trx. CRMD_ORDER, not only in the IC.
Kind regards
Wolfgang

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Message was edited by:
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I would like to add a side-question to this topic. My client is using CIC0 on CRM 4.0 to create sales orders, complaints and some customers. The functinality is limited (low number of orders & customers created like this, most are created in R/3 directly) but still it is there: customer-specifc IC WinClient profile, workspace, class etc...
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I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
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Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
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