Mods Help - Light Broadband user - surge in Upload...

 Hi,
I'm a light broadband user on the infinity 20GB, TV deal package. My normal usage has been around 12Gb per month
which is high considering I just browse the web infequently. I don't game, stream tv, download music or videos. It's
just two 60+ years old in the house.
In the last few days I have received usage warnings saying my usage is getting near the 20Gb limit and I'm only half way through December. The first warning came on the 12th Dec saying I was at 14GB. On checking my account today it is now saying 23GB but was last updated at 23:59 on the 14th Dec. I'm very concerned though about a note further down which reads "£31.8 charge incurred for additional usage." I've had no email through to explain what this charge is and I'm concerned something is wrong with my account. 
15/12/2014Total usage is now over 18GB. Advisory email sent to .....
15/12/2014£31.8 charge incurred for additional usage. Usage email sent to .....
12/12/2014Total usage is now over 14GB. Advisory email sent to .....
On checking the usage breakdown it is showing usage upload to be 15GB; that seems an extremely high amount for somebody who checks the bbc news, goes on ebay and does a few google searches per day.
As the usage monitor doesn't tell me what this 15GB is supposed to be I'm lost as to what the problem is. I have up to date Norton anti virus software on my laptop. Please help as I don't want a stupid high fees that I can't explain.

Your usage meter shows that approximately 1/3 was download (data received) and 2/3 was upload (data sent).  I would think that amount of data sent from your home to the internet isn't typical for the type of use you describe. If all you do is browse web sites, watch the odd on-line video and check e-mails then what does the large amount of sent data relate to and to where is it being sent?
If the BT figures are correct then some possibilities are a PC file sharing program (either installed intentionally or by malware), a PC automatic internet cloud based data backup program, or a PC live video chat program outgoing connection being left open for long periods.
You can install a separate network traffic meter program on a PC to track how much data the PC is sending/receiving and which are the main programs doing it. There are free programs available. You can also look at the real-time network activity reported through Windows Task Manager if using a Windows PC.

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