Month-to-month paid 1 yr plan to prepaid 1 yr: old subscription terminated?

Hi,
I have subscribed to monthly paid CC plan with 1 year commitment in 10 May, 2013. Approaching the end of the one year, I was offered to renew my subscription and the option to prepay the entire year in one payment. I have decided to go with this option, however I regret to see that my new subscription is not added to this previous one, but started today, instead of 10 May. It's only a couple of weeks, but it's not a nice policy I think, especially because the term until 10 May 2014 has been paid and no parties can terminate this contract without penalty.
May I get back my lost subscription term so that my new prepaid one ends in 10 May 2015 instead of 25 Apr 2015?
Thanks
Gusztav

Hi Gusztav
Your plan was changed from annual paid monthly to annual prepaid on 25th April.  Your new commitment starts on this date and runs until April 25, 2015.  You will receive a refund for the unused days on the paid monthly plan (from 25th April to 10th May) - €25.
Hope this helps explain the situation.
Kind regards
Bev

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