Moving and apple store

I moved from the USA to France. I have a computer bought in California with a ID , then I bought an Iphone in France and when I want to download some app I am asked to go to the US store . How to do that or change that.
Thanks for any answer or idea
Renée

In order to change your Apple ID to the French store you will need to provide a French payment method; either a French iTunes gift card or a bank card from a French bank with a verifiable French billing address.
Visit your Apple ID account in the iTunes app on your Mac and change the country.

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Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

My Iphone 5 and apple store experience

On the 13th of Jan I visited the Apple Store in Covent Garden. I would say it is perhaps the worst customer experience I have ever had. It has damaged my view of the apple brand as a whole.
My Iphone 5 was no longer turning on when charging. It would load the apple logo and shut down. it was unusable.
This was my second Iphone 5 after the first had been replaced in September - that phone was turning itself off randomly, constantly crashing and the screen was going blank and freezing in that position rendering it unusable.
When I arrived at the store, I was told that it was a "software problem", there was nothing I or they could do, and that "I would have to buy another one".
Thre was no remorse or even a display of sympathy from any of the apple staff I dealt with. This phone was only 5 months only, and was only 10 days outside the original warranty of the original phone purchase on the 3-Jan-13. The idea that you can simply "buy another one", when we are talking about a £200 cost was said as if cost was no matter, and as though a software problem was solely my fault.
To have had to go through the inconvienice of replacing 2 Iphones within a year is a massive incovinence. There is no Apple store near where I work and it is therefore not a simple task to book an appointment at the apple store. What is worse is having to pay £200 to replace a faulty phone that it itself in now 5 months old.
I do not view this as acceptable.
What is more, the manager of the store acted particularly rudely. He discussed well within earshot about "why I was taking so long?". He then interjected and repeated that I would "need a new one", continued to discuss with the staff member who was currently helping me that she could leave as her shift was over, and that he would "sort me out" while I overheard him criticising me for being "awkward" because the person who was service me was supposed to have finished her shift.
I did buy another Iphone. I want a smartphone and enjoy the connectivity that the Iphone has with my other apple products. The manager however disappeared as his conversation had finished, leaving me to set up my own Iphone at the store. I walked across the store asking for some advice on open ended questions when setting up my Iphone, I was informed by him that I should "follow the instructions" and he walked off.
This experience has, on reflection, shattered my confidence in the apple brand. I always thought that one of the things you were paying for with apple was the customer support. This customer service appears to be extremely lacking. There was no thought that such a performance from an apple product was unacceptable. Just blind adherence to warranty guidlines coupled with rudeness. I am now left wondering how long my new phone will last. With an average lifespan of 6 months, I am left thinking i could well need to shell out a further £200 at some point in July.
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Hi mate. I had a very similar experience to you. I'm on my 3rd iphone 5. First one, the power button broke. Second screen was loose. And now this one does not get a phone signal. I did everything apple told me to. Anyway as I'm now over my year warranty, they weren't interested. I'm not letting it go though. If you want to join up in the email correspondence between me and Apple. I want to get as many people like you and me. Nothing to lose!
<Email Edited by Host>

UK service provider can no longer unlock my iPhone for US use, and US service providers and Apple store say that only my UK service provider can unlock this phone. Help!

I bought this iPhone while backpacking through Europe 2 years ago. It was the first thing i did after i got off the airplane to help me navigate, book hostels, trains, flights, and talk with family back home. it cost me around 700-800 US dollars, full price since they do pricing/contracts different over in the UK.
It's been a couple years, and I'm ready to ditch my 6 year old Samsung and move on to this iPhone. The problem is, since i wasn't using the UK service for a while, they dropped my number/user account completely and they can no longer unlock my iPhone. I talked to AT&T and the Apple store, and they said that the only way I can unlock my iPhone is by contacting the service company that i originally purchased this from--whom can't help since i no longer have an account with them.
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Only the wireless provider to which an iPhone is locked can unlock it.
You may have to get a PayAsYouGo sim from that provider to activate
your account with them so you can get the iPhone unlocked.
There is not other legal way to unlock the iPhone for use with other than
the wireless carrier to which it is locked. Contact them to see what options
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Where to complains about apple assistence and apple store

is there a was to assing feedback to an apple store?

If you have a complaint about an official Apple store or a re-seller you are within your rights to make a formal protest to ...
Apple
1 Infinite Loop
Cupertino, CA 95014
Put it in writing and make sure all the relevant detail, dates of purchase and visits are accurately recorded.
Having said that, we cannot tell from your post or profile how old your machine is, whether it is still covered by the warranty or if you bought AppleCare. If it is more than 12 months old and you did not buy AppleCare then I'm afraid the cost of repairs is on your shoulders and there would be no grounds to make a formal complaint.

Broken screen on ipad and Apple Store in the centre of Sydney incredibly rude and unhelpful. Can someone advise what to do, not even a year old!

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Can anyone advise how we get the screen fixed without it costing us the same as it would to buy a new one?

Accidentaly damage is, as you've found out, not covered under warranty. Apple does not repair iPads, but will replace the entire iPad for a flat fee (which is significantly less than the price of a new iPad, though not iconsiderable); see the Repair Pricing section here:
http://www.apple.com/support/ipad/service/faq/
There are independent iPad repair services that may be able to to a repair for less. Do a web search for "ipad repair".
Regards.

Finger print not unlocking but works with iTunes and Apple Store

So I have been battling this same issue since last week. I cannot unlock my phone with the FP scan but it will work when using the iTunes store or Apple Store app. Is there a setting I am missing?

Hello bdallas99,
Congratulations on your iPhone 5s, and thank you for the details of the issue you are experiencing when using Touch ID. I recommend following the steps below for an issue like this (steps 2 and 3 specifically stand out to me for the situation you described):
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If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Edit to delete and then reenroll the finger.
If that finger still isn't working, try enrolling a different finger.
If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
Find the full article here:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
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Best,
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Can you take an ipod touch into and apple store to have them fix a cracked screen without them having to sent it off to get it repaired?

I cracked the top left part of my ipod touch and i was wondering if i could take it into a apple store and they could repair it there instead of sending it away for repairs.

For the posts in this forum, Apple does not repair your iPod except maybe for a battery replacment. They will exchange it with a refurbished iPod. for this price:
Apple - Support - iPod - Repair pricing
For their policy see:
Apple - Support - iPod - Service FAQ

Corp discount (FAN) customers and Apple Store upgrades?

Last year, for some reason anyone who had a corporate discount (FAN #) on their account could not upgrade at the Apple Store and had to do it through AT&T. I have not heard about any silly restrictions this year. Has anyone heard anything official?

Yes I'm having an issue trying to get a new 3Gs. The Apple store will only sell it at full price. When I called ATT (such dorks) they were an able to remove my FAN the account association which was blocking the purchase at the subsidized price. The apple store called ATT and after a half hour said I would have to try at the ATT store. Why I can't simply remove the FAN discount myself on their site I have no idea.

Moving and apple store

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