Moving past "unknown error" in backup

Been using Windows Server Essentials 2012 for about a year as a server in my home. Everything has worked well, until recently.
One of the computers consistently fails backup. The error message, "an unknown error prevented backup from completing successfully" is less an helpful. The computer runs Windows 8.1 and has no problem with access to server folders.
It is not going to sleep during the attempted backup sessions. I have run error checking on drive. No errors found.
Suggestions, please.
Thanks!

Hi,
On current situation, would you please let me confirm something more?
1.
à
The error message, "an unknown error prevented backup from completing successfully" is less a helpful.
Did you mean that open LAUNCHPAD, click Backup option, and then this error message occurred when click Start
backup button in Backup Properties panel?
2. Please logon the server and open Dashboard, select DEVICES tab. Then check Status of this client computer which failed to backup.
3. Please run
vssadmin list writers via Command Prompt and check if find errors.
4. In the problematic client computer, please follow the path: C:\ProgramData\Microsoft\Windows Server\Logs, then check BackupLaunchpad log file if find some relevant clues.
(Please Note: the folder is hidden. Please open Control Panel, select Folder Options, select View tab and check ‘Show hidden files, folders and drives’. Then please check.) Meanwhile, please open Event Viewer and check if some relevant events
were logged. Those may help us to go further analyze.
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu

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